レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic customer service from Closer Pets Ltd. Immediate responses to my emails, and clearly from a real human being not some frustrating ‘bot’. There was no quibble at all about the faulty microchi... もっと見る

企業が回答しました

5つ星のうち3の評価

I love the feeder itself! I have one very young male who lives to eat, I like that is pretty much tamper proof. What I don’t like is the numbers rub off the lid, so I had to replace two lids. I hav... もっと見る

5つ星のうち5の評価

The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which... もっと見る

5つ星のうち5の評価

Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The w... もっと見る

企業が回答しました

企業情報

  1. ペット用品店
  2. ペットショップ

当該企業による記述

Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!​


連絡先

4.5

優良

TrustScore 5段階評価の4.5

250件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

It was delivered quick

It was delivered quick. Package was not damaged Thank you.

2024年1月27日
Closer Pets ロゴ

Closer Pets からの回答

Hi Charles,

I'm happy to hear your package was delivered quickly – thank you for sharing this feedback with us!

Best wishes,
Kayleigh

5つ星のうち5の評価

I can sleep in the morning and have my freedom in the afternoon or evening

I have a 10/year old Cat that has started wanting to be fed at 4am. I purchased the catmate two bowl feeder. My cat took to it right away. I bought 2 extra ice packs and two extra food dishes. I now set it up with his wet food so I can golf or go out to eat with friends and I don’t have to worry about getting home to feed him. Timer is easy to set, dishes are wide and easier for him to eat from than his old bowls. I’m happy and my cat is happy.

2024年1月25日
Closer Pets ロゴ

Closer Pets からの回答

Hi Cynthia,

Thank you for sharing this feedback with us – I'm so happy to hear that your cat has taken to his automatic feeder so easily and that he loves it! Happy customers and pets make us happy 😸

Best wishes,
Kayleigh

5つ星のうち5の評価

Repalcement Cat Mate flap.

Item I neededwas in stock. Fast shipping.

2024年1月1日
Closer Pets ロゴ

Closer Pets からの回答

Hi there,

Thank you for taking the time to leave us this review, I'm glad you were pleased with how fast the shipping was!

Best wishes,
Kayleigh

5つ星のうち5の評価

Great experience!

The item arrived in a timely fashion, it works as anticipated, and it was reasonably priced.

2024年1月2日
Closer Pets ロゴ

Closer Pets からの回答

Hi Robin,

Thanks for sharing this fantastic feedback – I'm so happy to hear you've had a great purchasing experience with us!

Best wishes,
Kayleigh

5つ星のうち1の評価

I just wanted to share my experience…

I just wanted to share my experience with Closer Pets and the MiBowl+.  I spent nearly $600 on two feeders and the hub only to find out that they don’t work with my cats HomeAgain microchip.  if you read their refund policy, you’ll see that they do not offer refunds if the product was used, however, following the manufacturer instructions, it informs you to use a training mode which requires you to place food in the feeder. Once you do that you product is no longer eligible for a refund. in the event, you did not use food and bypass the training you will be required to pay the return shipping in order to get a partial refund. I caution you on purchasing this product and would have you consider a different option just based on the customer service and refund policy. I chose this brand specifically because of its ability to read a microchip and not require the animal to wear a collar with a very large tag. I was informed by customer service that if the microchip didn’t work that I would need to use the tag and teach my cat how to wear a collar. If this product is going to be marketed in the United States, then it should work with microchip brands that are placed in animals in the United States. It doesn’t.

I was offered a refund if I mailed the machines back- that cost over $50 to do. Order from amazon so you can get free returns if the product doesn’t work with your animals chip.

2024年1月8日
自発的なレビュー
Closer Pets ロゴ

Closer Pets からの回答

Hi Heather,

Again, I'm very sorry to hear that you feel this way and have had trouble pairing your MiBowl with your cat's chip! If you email help@closerpets.com, the team will be more than happy to assist you in getting this sorted.

Best wishes,
Kayleigh

5つ星のうち5の評価

HAPPY KITTIES

I had a downspout previously but the pump was not strong enough. I purchased another,elsewhere and kitties were not happy. I saved the old one,don't ask me why, but it had the name on it so I googled you and found what I wanted. I suspect that ou will be getting orders from my relatives. Kitties are so happy and so am I

2023年12月31日
Closer Pets ロゴ

Closer Pets からの回答

Hi Beverly,

Thank you for sharing this wonderful feedback with us – I'm so happy to hear that you and your kitties are loving your pet fountain 😸

Best wishes,
Kayleigh

5つ星のうち5の評価

The timer bowls work great

The timer bowls work great! And its so easy to order additional bowls & freezer packs.

2023年12月26日
Closer Pets ロゴ

Closer Pets からの回答

Hi Trixie,

I appreciate you sharing this feedback with us – we're so happy to hear you feel this way about your feeder and the ease of adding additional bowls and ice packs!

Best wishes,
Kayleigh

5つ星のうち5の評価

Good price and delivered to my front…

Good price and delivered to my front door.

2023年11月24日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Robert,

Thank you for this positive review. I'm glad to hear that you're happy with the product and we hope to see you back again soon!

Best wishes,
Aimee

5つ星のうち5の評価

Effective feeder for our Ragdoll cat…

Effective feeder for our Ragdoll cat who gets fed 4 times daily. Although we haven’t been gone for that long, it’s good to know she won’t miss a meal if we’re gone for several hours. It will accommodate up to 4 meals per day and easy to program times. I love the stainless steel bins for healthier use and the flexibility of using wet or dry food.

2023年11月28日
Closer Pets ロゴ

Closer Pets からの回答

Good afternoon Barbara,

Thank you for this positive review. I'm glad to hear that you and your Ragdoll are enjoying the freedom and flexibility that your new feeder provides. We wish you both many happy mealtimes!

Best wishes,
Aimee

5つ星のうち5の評価
Closer Pets ロゴ

Closer Pets からの回答

Good afternoon Clyde,

Thank you for taking the time to leave us this positive review. I'm glad to hear that you were happy with the price and the product! We hope to see you back again soon.

Best wishes,
Aimee

5つ星のうち5の評価

Super easy to use! Love the feeder

Love the feeder! Super easy to program, insert the meals in and wash! Love the option for stainless steel bowls and multiple meals for my girls that eat 4x per day. Thank you!

2023年11月26日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Nailliw,

Thank you for taking the time to leave us this positive review. I'm glad to hear that you and your pets are enjoying the new feeder. We hope that mealtimes continue to be fresh and easy for the girls!

Best wishes,
Aimee

5つ星のうち5の評価
Closer Pets ロゴ

Closer Pets からの回答

Good morning Chris,

Thank you for your positive review. I'm glad to hear that you found the replacement part that you were looking for and are happy with the price! We hope to see you back again soon.

Best wishes,

Aimee

5つ星のうち5の評価

Happy cat and happy owner!

I was pleased to see the addition of stainless steel insert bowls and ice packs on the website when I was considering getting a second MiBowl for my cat. She did eventually start to eat some dry food occasionally from the first feeder I purchased, but I was concerned about using it for wet food which is her preference over dry. Well, I purchased a second unit, a 2 pack of stainless steel bowls and 2 ice packs. It took less than 2 days of putting her into the feeder to open to show her that there was wet food inside. She has already used it to access wet food at night and during the day when I am at work. This is so important considering her medical conditions. I purchased two ice packs so I can have one chilling during the night and one during the day. My 16-year-old girl can now graze as much as she needs to, I don't have to rush home from work to feed her and one of my other cats cannot eat all the food! I am so, so happy and she is not hungry all day!

2023年11月6日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Sharon,

Thank you for leaving us this amazing review. I'm thrilled to hear that you and your cat are happy with the products! We hope that the feeders and accessories continue to make mealtimes a little easier for you both.

Best wishes,
Aimee

5つ星のうち5の評価

I was able to get an email when my item…

I was able to get an email when my item was back in stock and then it came very quickly in the mail.

2023年10月25日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Sandra,

Thank you for your positive review. I'm very glad to hear that you found the item that you were waiting for and that your delivery was prompt!

Best wishes,
Aimee

5つ星のうち5の評価

Had a great product design and price…

Had a great product design and price with the 3 tier cat water fountain

2023年10月25日
Closer Pets ロゴ

Closer Pets からの回答

Good morning William,

Thank you for leaving us this positive review. I'm glad to hear that you're happy with the three-tier water fountain and we hope that your cat(s) is enjoying their fresh water!

Best wishes,
Aimee

5つ星のうち5の評価

No problems with order

2023年10月2日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Debra,

Thank you for the positive review. I'm glad to hear that you're happy with your order – we hope to see you back again soon!

Best wishes,
Aimee

5つ星のうち5の評価

Dog flap

I have been looking to replace the dog flap that was on my dog door and was very happy to see you had it. I was pleased with how fast it came. I will be ordering a couple more because in our cold weather it has cracked and then broke a couple of times.

2023年9月30日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Mary,

Thank you for this positive review. I'm glad to hear that you and your dog are happy with the dog flap and that it arrived so promptly. I'll be sure to pass on your feedback regarding cracking to the team.

Best wishes,
Aimee

5つ星のうち5の評価

Good Experience

I got the package and the correct product in a timely manner. Unfortunately I may have to return it as they don’t fit the door they were ordered for.

2023年9月28日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Charity,

Thank you for leaving us this positive review. I'm glad to hear that delivery was prompt; however, I'm sorry to hear that it doesn't fit the door. If you'd like to get in touch with our customer service team on help@closerpets.co.uk, then a member of the team will be able to help with returns.

Best wishes,
Aimee

5つ星のうち5の評価

Quality product

Quality product and fast shipping.

2023年9月26日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Robin,

Thank you for the positive review. I'm glad to hear that you're happy with the product(s) and that your delivery was prompt.

Best wishes,
Aimee

5つ星のうち5の評価

Appreciate the service and the custom…

Appreciate the service and the custom packing job on our doggie door replacement flap. Great service. Fast ship.

2023年9月25日
Closer Pets ロゴ

Closer Pets からの回答

Good morning Jan,

Thank you for taking the time to write us this positive review. I'm glad that you're happy with your replacement dog door and that your delivery was prompt. We hope to see you back again soon!

Best wishes,
Aimee

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