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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic customer service from Closer Pets Ltd. Immediate responses to my emails, and clearly from a real human being not some frustrating ‘bot’. There was no quibble at all about the faulty microchi... もっと見る

企業が回答しました

5つ星のうち3の評価

I love the feeder itself! I have one very young male who lives to eat, I like that is pretty much tamper proof. What I don’t like is the numbers rub off the lid, so I had to replace two lids. I hav... もっと見る

5つ星のうち5の評価

The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which... もっと見る

5つ星のうち5の評価

Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The w... もっと見る

企業が回答しました

企業情報

  1. ペット用品店
  2. ペットショップ

当該企業による記述

Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!​


連絡先

4.5

優良

TrustScore 5段階評価の4.5

250件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I had to rtn the unit after practicing…

I had to rtn the unit after practicing for a week, we went away and came home to maggots and the u it was stuck on an empty slot :( really wanted it to work. Bought extra ice packs and maybe when the house sitter out them in she messed up but either way doesn’t work for us because 5 days would need new ice packs :(

2022年7月19日
Closer Pets ロゴ

Closer Pets からの回答

Hi Sue,

Thank you for taking the time to leave us a review and we are sorry to hear that this product wasn’t right for you. The twin ice packs are a great way of extending the longevity of pet food, however the frequency of which ice packs need to be changed can be impacted by factors such as temperature, and we would not recommend using the same ice packs for five days, even in colder temperatures.

Best wishes,
Sarah

5つ星のうち5の評価

Feeder parts

Fast response with the best price for parts the are hard to find. Thanks

2022年6月13日
Closer Pets ロゴ

Closer Pets からの回答

Hi Lawrence,

Thank you for the fantastic feedback 😃

We're so glad you're happy with your feeder parts and that you received it in good time!

Best wishes,
Kayleigh.

5つ星のうち5の評価

Game changer!

This feeder was super easy to set up and use. My cat adapted in no time, and I think the regimented meal times has made him calmer than my former haphazard schedule.

2022年6月9日
Closer Pets ロゴ

Closer Pets からの回答

Hi Rachel,

Thanks so much for the positive feedback! We really hope your cat enjoys using the feeder and enjoys meal times more! 😸

Best wishes,
Kayleigh.

5つ星のうち1の評価

super super slow shipping

I’m being sent a link to send a review when I haven’t even received my order yet, super super slow shipping, really disappointed

2022年6月6日
Closer Pets ロゴ

Closer Pets からの回答

Hi Ellen,

We’re really sorry to hear about this.

Please could I ask you to contact us via email at: help@closerpets.com so that we can look into this for you.

Best wishes,
Kayleigh.

5つ星のうち5の評価

fast accurate service

2022年6月5日
Closer Pets ロゴ

Closer Pets からの回答

Hi Steve,

Thank you for the amazing feedback, we really appreciate your positive review regarding our service!

Best wishes,
Kayleigh.

5つ星のうち5の評価

Best thing ever for busy people

Best thing ever for busy people. I fill the trays - we have five extra- and my husband grabs them from the fridge each morning, adds a new ice pack, and the cat is good for the day!

2022年6月1日
Closer Pets ロゴ

Closer Pets からの回答

Hi Jane,

We really appreciate your positive review!

Best wishes,
Kayleigh.

5つ星のうち1の評価

Product failed within 5 minutes of…

Product failed within 5 minutes of installation. Vendor required return in original packaging which I do not have. Vendor requires me to pay return shipping for a defective product. Vendor will only replace, not refund. They have my money now but they won't get any more.

2022年5月18日
Closer Pets ロゴ

Closer Pets からの回答

Hi William,

We’re sorry to hear about this.

Please could I ask you to contact us via email at: help@closerpets.com so that we can look into this for you.

Best wishes,
Kayleigh.

5つ星のうち5の評価

Fantastic company with a customer 1st approach

Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The whole process was hassle-free. I appreciate their kindness, attentiveness, & efficiency. Plus, their Dog Mate fountain is awesome…the best water fountain for pets that I’ve ever seen.

2022年5月15日
Closer Pets ロゴ

Closer Pets からの回答

Hi Stacy,

Thank you so much for the positive review regarding our service and our Dog Mate Water Fountain!

We always do our very best to make sure our customers receive our products on time! 🐶😸

Best wishes,
Kayleigh.

5つ星のうち1の評価

i still have not received my order and…

i still have not received my order and customer support doesn’t know where it is. I’ve been in contact with them for 3 days with no updates.

2022年5月13日
Closer Pets ロゴ

Closer Pets からの回答

Hi Sandra,

We’re sorry to hear about this.

Please could I ask you to email the details of your order to: help@closerpets.com so that we can look into this for you.

Best wishes,
Kayleigh.

5つ星のうち5の評価

Items were shipped promptly and as…

Items were shipped promptly and as shown on website.

2022年5月9日
Closer Pets ロゴ

Closer Pets からの回答

Hi Peter,

Thank you so much for the positive review. We always do our best to make sure our items are shipped as promptly as possible!

Best wishes,
Kayleigh.

5つ星のうち5の評価

So glad I found them!

Got the parts I needed so that I wouldn’t have to replace a whole automatic feeder! Great price and quick delivery!

2022年5月3日
Closer Pets ロゴ

Closer Pets からの回答

Hi LB,

Thanks so much for the positive review!

Best wishes,
Kayleigh.

5つ星のうち5の評価

I couldn’t believe I found the right tray!

I was delighted to find a replacement feeder tray for a feeder I’ve been using for several years. It cost very little and saved me from having to toss an otherwise functional cat feeder and buying a new one. One less contribution to the garbage dump. :)

2022年4月29日
Closer Pets ロゴ

Closer Pets からの回答

Hi Corinna,

We're so glad you are happy with your replacement feeder tray and thank you so much for the positive feedback!

Best wishes,
Kayleigh.

5つ星のうち5の評価

5stars

5stars. Love the cat door. I have two cats and the one would bully the other one so she would not eat. This door lets her eat in her own room. Thank you so much.

2022年4月27日
Closer Pets ロゴ

Closer Pets からの回答

Hi Charlie,
Thanks so much for the great feedback!

Best wishes,
Kayleigh.

5つ星のうち5の評価

The Catmate C500 Awesome

The Catmate C500 is great for cats with digestive problems. Or cats that eat too fast. You can put as much or as little as you need to in each bowl of the dispenser. I actually have 5 of these now so I set 2 for canned food and 2 for dry food and an extra if I want to fill in the time gaps the others are set for. I have extra dispenser bowls and extra ice packs. This dispenser allows me to carefully feed my cat with issues and be able to get out of the house because the feeders are programmed and give exactly what is needed. Best there is.

2022年4月17日
Closer Pets ロゴ

Closer Pets からの回答

Hi Janine,

Thank you so much for the positive review, we really appreciate the positive feedback regarding The Catmate C500. 😸

Best wishes,
Kayleigh.

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