Fantastic customer service from Closer Pets Ltd. Immediate responses to my emails, and clearly from a real human being not some frustrating ‘bot’. There was no quibble at all about the faulty microchi... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Fantastic customer service from Closer Pets Ltd. Immediate responses to my emails, and clearly from a real human being not some frustrating ‘bot’. There was no quibble at all about the faulty microchi... もっと見る
企業が回答しました
I love the feeder itself! I have one very young male who lives to eat, I like that is pretty much tamper proof. What I don’t like is the numbers rub off the lid, so I had to replace two lids. I hav... もっと見る
The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which... もっと見る
Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The w... もっと見る
企業が回答しました
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
104A Longview St., 77301, Conroe, Texas, 米国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I had to rtn the unit after practicing for a week, we went away and came home to maggots and the u it was stuck on an empty slot :( really wanted it to work. Bought extra ice packs and maybe when the house sitter out them in she messed up but either way doesn’t work for us because 5 days would need new ice packs :(

Closer Pets からの回答
My order was delivered quickly and well packed. I appreciate the speed with which it was sent.

Closer Pets からの回答

Closer Pets からの回答
This feeder was super easy to set up and use. My cat adapted in no time, and I think the regimented meal times has made him calmer than my former haphazard schedule.

Closer Pets からの回答
I’m being sent a link to send a review when I haven’t even received my order yet, super super slow shipping, really disappointed

Closer Pets からの回答
Best thing ever for busy people. I fill the trays - we have five extra- and my husband grabs them from the fridge each morning, adds a new ice pack, and the cat is good for the day!

Closer Pets からの回答
Package arrived even earlier than expected date. Very fast shipping!

Closer Pets からの回答

Closer Pets からの回答
Product failed within 5 minutes of installation. Vendor required return in original packaging which I do not have. Vendor requires me to pay return shipping for a defective product. Vendor will only replace, not refund. They have my money now but they won't get any more.

Closer Pets からの回答
Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The whole process was hassle-free. I appreciate their kindness, attentiveness, & efficiency. Plus, their Dog Mate fountain is awesome…the best water fountain for pets that I’ve ever seen.

Closer Pets からの回答
i still have not received my order and customer support doesn’t know where it is. I’ve been in contact with them for 3 days with no updates.

Closer Pets からの回答

Closer Pets からの回答
Got the parts I needed so that I wouldn’t have to replace a whole automatic feeder! Great price and quick delivery!

Closer Pets からの回答
I was delighted to find a replacement feeder tray for a feeder I’ve been using for several years. It cost very little and saved me from having to toss an otherwise functional cat feeder and buying a new one. One less contribution to the garbage dump. :)

Closer Pets からの回答
5stars. Love the cat door. I have two cats and the one would bully the other one so she would not eat. This door lets her eat in her own room. Thank you so much.

Closer Pets からの回答
Right replacement part for my pet door. took awhile to arrive but as I live 100 miles east of yellowstone park that is normal.

Closer Pets からの回答
The Catmate C500 is great for cats with digestive problems. Or cats that eat too fast. You can put as much or as little as you need to in each bowl of the dispenser. I actually have 5 of these now so I set 2 for canned food and 2 for dry food and an extra if I want to fill in the time gaps the others are set for. I have extra dispenser bowls and extra ice packs. This dispenser allows me to carefully feed my cat with issues and be able to get out of the house because the feeders are programmed and give exactly what is needed. Best there is.

Closer Pets からの回答
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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