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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Awesome site, professional and quick response time from Customer Service! I do believe that Cluck.us will definitely be a major competitor in the Sweep Casino market! They’ve got my vote, hands down... もっと見る

5つ星のうち1の評価

Been waiting three days for a redemption. One person with customer service says 3 days another says 1-2 days. Customer services keeps giving me the run around. Most crypto sites are pretty much instan... もっと見る

企業が回答しました

5つ星のうち5の評価

Cluck.us is an extremely awesome online social casino. A great repertoire of games, stupendous hosts, and top-notch customer service, propels Cluck.us to the forefront of my personal online casino exp... もっと見る

5つ星のうち4の評価

I just submitted my first redemption so waiting to see turnaround time. Good game selection and prompt customer service. I do wish they had SC daily bonuses though.

企業情報

  1. ゲーミング サービス プロバイダー

当該企業による記述

Cluck.us is a sweepstakes-style casino where you can play games for fun and win real prizes. You’ll receive free coins just for signing up, with plenty of ways to earn more through daily activity, referrals, and optional purchases. Our platform is designed for entertainment, with engaging gameplay, regular giveaways, and a growing community of players. No pressure, no deposit required—just a fresh way to play. Cluck.us – Play for fun. Win for real.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

50件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 83%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Yet another garbage scam level RTP…

Yet another garbage scam level RTP site. I've put nearly $1000 into this site and I have never once got a single bonus. NOT ONE... They have no live support, and absolutely no deals. Terrible site to play on. Go somewhere else.

2025年12月3日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hey Scott,

Thanks for taking the time to leave a review, we notice you have written 44 other similary aggrieved reviews with the same complaints - so we want to correct your understanding of this industry. Cluck does not control slot outcomes. Every game outcome is determined entirely by well known industry licensed game providers - and all of them publish RTP outcomes which are independently verified in order for them to get that license. The math, RTP models, hit rates, and bonus behavior are all built into the game logic itself. We cannot modify wins, losses, or bonus results for any player under any circumstance. We have absolutely no power over them.

I had a look at your account specifically and I note you did make $545 worth of purchases - and we appreciate you. We've just launched our brand new site with a lot of awesome weekly and first time purchase bonuses - we specifically built it so we would have power over deals and the user experience - which you'd get access to as we reset them for all users that we migrated over so it would be fair for them also. Give it a try? You might change your mind.

Kind Regards
Cluck.US

5つ星のうち1の評価

Worst casino I’ve played on in a…

Worst casino I’ve played on in a while,I know you don’t win all the time.. that’s a given, but this was a complete money grab, multiple bonus hits on slots and the outcome,, guess…. 0 that’s right , the long awaited bonus round hits.. and it awards f-in 0… don’t respond with some “share what happened , and we’ll help”BS because you don’t…

2025年11月21日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Thanks for taking the time to leave a review, but your claim is disingenuous. Cluck does not control slot outcomes. Every game outcome is determined entirely by our licensed game providers. The math, RTP models, hit rates, and bonus behavior are all built into the game logic itself. We cannot modify wins, losses, or bonus results for any player under any circumstance.

Bonus rounds paying low is frustrating, but it is a normal part of how these RNG based sweepstakes games function. Some bonuses hit big, some hit small. That variability is exactly why responsible play guidelines exist.

If you want us to look at anything specific on your account we can do that, but the gameplay outcomes you mentioned are not something we can influence or alter.

5つ星のうち4の評価

Good so far…

I just submitted my first redemption so waiting to see turnaround time. Good game selection and prompt customer service. I do wish they had SC daily bonuses though.

2025年11月19日
自発的なレビュー
5つ星のうち5の評価

Cluck has good payouts

My first experience with cluck I had to pay out. The second experience I had with cluck I had another payout. I also like to state that their customer service is honest and they honor their word they work with you the best of their abilities they make sure that you're informed with their situation and they look out for your best interest I would recommend playing on cluck anytime of the day and twice on Sunday....lol... But it comes down to us I play many many social sweeps platforms and this sits in the top five for me it's a new platform that hasn't been out too long and so far I've had zero complaints and positive outcomes and I recommend you try it as well thank you everybody and have a wonderful gaming experience

2025年11月11日
自発的なレビュー
5つ星のうち3の評価

They don't give any daily log in bonus…

They don't give any daily log in bonus which is very disappointing

2025年7月26日
Cluck.us ロゴ

Cluck.us からの回答

Hey Stephen.

Great news. We've just relaunched the site and so Cluck now offers daily login bonuses and we've got a great 7 day reward calendar for new players - and weekly deals that you can take advantage of!

Give it a try and let us know your thoughts.
Kind Regards
Cluck Team

5つ星のうち5の評価

This just might be my new favorite site…

This just might be my new favorite site when it comes to the online sweeps. Customer service is fast and super helpful, you can feel the professionalism from every angle. i haven't even received my payout yet of a small win I obtained but just from the interaction I had with the agent I feel a bit more at ease and patient with the process and time it will take to fet winnings verified etc . I'm definitely a fan of this platform

2025年10月24日
自発的なレビュー
5つ星のうち5の評価

Just opened an account and I am very…

Just opened an account and I am very satisfied with the casino!! Games are great platform is easy to use it’s just all around AWESOME!! I did win and am waiting for my redemption. If I get my redemption I will definitely edit my review to 5 stars!! If you’re a gamer I STRONGLY SUGGEST TRYING OUT CLUCK!! It’s CLUCKIN AWESOME!!! 😆

Edit: I received my redemption!!! CLUCK.US IS THEE ABSOLUTE BEST OUT THERE!! MUST PLAY!!

2025年9月17日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hey Matthew,
Redemption received okay? If so please do us a favour and update your review! And if not email us at support@cluck.us if anything has gone wrong and we'll get it out to you asap :) Our redemption queue is down to yesterday now so you should be all set!

Kind Regards,
Cluck.us Team

5つ星のうち1の評価

Great selection of games

Great selection of games. I got $2 on the wheel once I verified and I got up to $100. Am redeeming for $85. We’ll see how it goes. I’ll update the star count. 🤞 cuz so far it’s pretty sweet.

Edit: I requested my redemption on Sunday night and all I’ve heard from them is a crappy email that says my redemption will be processed ‘very soon’. That was on Tuesday. We have very different opinions on what ‘very soon’ means. 🙄

2025年9月13日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hey Lindsey,

Please let us know if you’ve now received the redemption - from what I can see it was approved the day you updated your review. We appreciate a 3 day gap for your first redemption is annoying, but the reason for this is that we pay out in crypto but we take card payments. Card payments are susceptible to fraud as you can imagine especially in the igaming industry. Therefore we need a couple of days to have our team check the inbound purchases so that we don’t end up with a fraudulent purchase that gets refunded that we then pay out winnings to, it’s about finding the right balance. Because of the rise in popularity of our site the redemption queue is slightly longer at the moment so in the last week or two we’ve been pushing the edge of that 3 day wait. We have put in place some internal changes to work to speed this process up and get the gap down on first time withdrawals but it’s an ongoing process - it does however have the advantage of letting us do what a lot of sites can’t, and that is allowing crypto and card purchases while remaining fully AML/KYC compliant. Rest assured though that your redemption is through and if you don’t mind could you update your review to inform everyone that this is the case once you confirm it.

Thank you,
Cluck Team

EDIT: Hey Lindsey, we can see you have received your redemption several days ago at this point - could you please update your review to reflect this?

Kind Regards

5つ星のうち1の評価

Customer support is virtually…

Customer support is virtually non-existent. I have been attempting to verify for over a month now and have used the chat (AI?) to request assistance and am told that my request for assistance has been escalated and to expect a response via email by the appropriate department. After my first request for assistance I received 4 emails from them with the. Subject and body of the email blank. I replied to the messages and asked in their chat about this issue and was told that someone would contact me via email regarding my concerns. Never received welcome bonus because of verification issues. Terrible experience overall.

2025年9月1日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hey Serra

We use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

I see you originally used an out of date document, and then after it failed you, your driving license, and then a bank statement. Unfortunately these aren't a valid proof of address. We accept your Verizon bill but the system had already auto failed you after 3 unsuccessful attempts.

We've reviewed your documents and manually approved you. We hope you try out our platform and have fun gaming with us!

EDIT: Hey Serra, did you get an opportunity to try out the platform? If so please update your review if you don't mind, thanks!

5つ星のうち3の評価

I only received two CB when it says you…

I only received two CB when it says you will receive five I contacted support I will update my review if they restore the other three CB

2025年9月12日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hey Benjamin

The current welcome bonus provides "Up to 100k GC and 5CB". As you can see when you spin the wheel there is a chance to win 5CB but with a minimum bonus of 2CB.

5つ星のうち1の評価

Edit: they took care of the original issue.

They won’t verify my residential address since I signed up with them. I’ve tried endless times and sent multiple emails with all the required information. There are plenty of sites who are very competitive and they want to keep customers so they are swift to provide solutions.
This website won’t take care of a simple verification of an address even when I’ve provided 4 different documents for proof of address and customer service has just ghosted me. Their AI chat will create a ticket on your behalf to be forwarded to an agent, but the agent Liam hasn’t replied my emails 10 days ago.
I’d change my review just if they take care of a simple verification process. I don’t want to even imagine the redemption process must be a nightmare too.
Edit: I’m giving them 4 stars now because they took care of my residential address verification. But I bought with my debit card and made me redeem crypto, they should let you redeem to the original method of purchase. Also, I sent some AMOE, if they pay I’ll give them 5 stars. If they don’t pay, I’ll lower to 1 stars since the nature of a sweepstakes is the AMOE.

2025年8月10日
自発的なレビュー
Cluck.us ロゴ

Cluck.us からの回答

Hello Jose,
I've looked into this - and quite right for some reason your ticket was missed. I can't be sure why since it's the weekend but we'll look into it as a training matter. I appreciate that is an incredibly annoying thing to have happen.

As for your verification - we use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

You have tried several times to KYC including multiple resets from our support staff after exceeding retry limits. What I have done now though is reset your proof of address requirement. I've also then re-approved the liveness check and the ID that you uploaded to sumsub.

Could you please re-upload your proof of address (you used a bill for one of though that sumsub seems to have misread), if you do - please then email directly at support@cluck.us FAO David. I'll pick it up and get you approved all being well with the doc. That should solve matters and you can be on your way trying out our platform

Thanks,
David

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