Clutch レビュー 

They have very poor communication and lack of professionalism. My vehicle was automatically cancelled after I had gone through everything including getting the bank draft and insurance. Then they blame the technology, or poor coordination, etc instead of trying to make it right. Will never trust this place.

Clutch is nothing less than a predatory operation that preys on individuals impulsivity while directly lying to your face.

Clutch claims: No hidden fees like dealerships. In fact, Clutch has multiple hidden fees that only appear once finalizing a purchase and this will drive the base price up nearly $6000, ultimately putting the vehicles about 15-20% higher than their market value.

Additionally, Clutch requires customers to purchase a $2000 "package" fee that offers nothing in terms of value or service, this is essentially the fee they will make you pay to take advantage of the 10 day return (something marketed as being an option at no cost).

Then we get to the highest automotive administration fee in ALL of Canada, sitting at $899.00 + tax.

Do the math, Clutch is a "New Canadian" operation with very predatory, scammy and scummy practices attempting to take advantage of Canadian citizens.

As a simple test, I processed an order without accepting finance terms (meaning im not obligated to purchase) and confirmed the aforementioned and then ran into the next issue: agents do not want to return your refundable deposit and this took numerous conversations to have done. Multiple agents lying about processing the cancellation while another team of agents is blowing of my phone to ensure the sale. Took nearly a week to resolve with threats of legal action.

Use some intelligence, spot the obvious red flags and bad practices and steer clear from this scam.

The process is comprehensive but smooth.

The Clutch process is an easy efficient way to sell your vehicle. Information is provided, easy to complete online and also speaking to Clutch staff. Staff are friendly and professional.

The entire process was easy and very well communicated. Payment was almost instant and all the staff were knowledgeable and friendly. The price we got was also higher than what the local dealership offered.

It was good price and good customer service

The whole selling experience was easy. Some on-line questions and data input, a quick phone call, sending in some photos. After the deal was made, we dropped the car off and that was easy and quick too.

I felt that "Clutch" gave me an honest price for my vehicle. Yes, I probably could have received more for the vehicle had I sold it privately but I didn't have the bother of advertising, detailing, safety check etc. I received a quote immediately after doing the online questions about the vehicle and that quote remained the same after I dropped the vehicle off at their site. I was in and out of their "Drop-off" location in 25 minutes. This was on Sunday of the "Victoria Day Weekend". I didn't expect the funds to be transferred until Tuesday at the earliest but I received the funds that same afternoon. All in all, a great experience. Thanks

Thanks. Excellent service.

Lovepreet Was Excellent — Clutch's Payout Process Was Not.

Mixed experience. Let me break it down honestly.
The good — Lovepreet earned every bit of praise:
1 Friendly, warm, never rushed
2 Walked me through Clutch's trade-in procedure clearly
3 Helped arrange my Uber rideshare home — well above expectations
4 Patient with every question, no jargon, no pressure
If this review were only about her, it would be 5 stars without hesitation.

The problem — Clutch's payout commitment:
I was told the e-transfer would hit my account within roughly 15 minutes. It landed after 2:00 AM the following day — more than 10 hours later.
That's not a small miss. That's a broken expectation.
And here's what made it worse: Not a single person from Clutch reached out to let me know the transfer was delayed. No call. No email. No text. I was left sitting in the dark, wondering if the money was even coming.

A two-minute heads-up would have changed everything.
The best part? I'm not blaming Lovepreet for this. She's a front-line rep repeating what Clutch trains her to say. If reps are quoting "15 minutes" while actual payouts take half a day
— with zero communication during the delay — that's a Clutch operational and training
problem, not an employee problem.

My recommendation to Clutch: Either fix the payout timing, or stop quoting 15 minutes.
And when something goes sideways — tell your customer. Silence is the fastest way to lose
trust.

My recommendation to customers: Ask for Lovepreet — she'll take excellent care of you.
But don't plan your day around the 15-minute payout promise, and don't expect anyone to
update you if it runs late.

Good experience

The entire process is really well thought out. Totally no nonsense professional and efficient. Price was fair. By far the quickest, easiest and hassle free way to sell your car. If you value your time Clutch is the place to go.

The entire process and experience was so easy and stress free. Offer was great, fee is a little high, but overall an excellent experience.

Koch did an amazing job, he was very kind and easy to deal with and made the process very smooth. All your team is great! I would highly recommend the service if you are looking to sell your car.

Clutch was recommended to me by a colleague and I couldn't have been happier. The quote for the purchase of my vehicle was higher than I expected and it was SO relieving to know I had a guaranteed buyer right away rather than trying to deal with any of the other sites to sell a vehicle.

With a lot going on in my life with new twin baby girls everything was made so simple for me! The pickup crew were great, quick and efficient. The dealership was lowballing me and Clutch came in clutch to help me and my family out.

Excellent customer service
Quick and easy process to sell my car

The entire process was quick and easy. Securing a quote from Clutch was very quick. Pricing was market comparable. Final sale process was completed in a few minutes and also very easy to manage on-line. In person contacts (Service Advisor & Dispatch Coordinator over the phone and at point of pickup) were excellent.

Excellent from start to finish + very easy/simple! They were also very accommodating, which was extremely helpful!

Easy to do business and consistent with the agreement.