We had the most horrible experience with coach hire! We booked 10 months in advance and were promised the best coaches to and from our wedding. What we received was frankly unsafe and embarrassi... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Coachhire.com.au outsource to a range of other companies' depots. A rocky start, when the depot which initially accepted our job then decided to cancel. The job, being a one-way return from a wed... もっと見る
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The bus was clean and comfortable and reliably dropped off and picked up our guests from the agreed upon locations. The bus was 15 minutes late due to traffic and good weather; perhaps this could be a... もっと見る
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We had a requirement for 2 separate, return journeys for a group of about 20 people. The driver 'Alan' was fantastic. He rang ahead to confirm timing and pick up/drop off location. He had great drivi... もっと見る
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企業情報
CoachHire.com.au について
当該企業による記述
CoachHire.Com.Au are one of Australia's most respected group transportation companies. We have depots and vehicles in every major city across Australia.
Our services are geared towards corporate and education bodies, with a range of vehicles to suit any requiement.
We provide a full range of services including:
✔ charter
✔ corporate transfers
✔ school charters
✔ education day trips & tours
✔ large-scale events
For a highly professional service you can rely on, think CoachHire.Com.Au. Talk to our friendly transport advisors today to get your quote.
連絡先
52 O'Connell Street, 2150, Parramatta, オーストラリア
- 1300 565 091
- info@coachhire.com.au
- coachhire.com.au
3.3
まあまあ
368件のレビュー
ネガティブなレビューの 100％に回答しています
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We had the most horrible experience…
We had the most horrible experience with coach hire! We booked 10 months in advance and were promised the best coaches to and from our wedding. What we received was frankly unsafe and embarrassing for all our our guests.
We did not have number of coaches we paid for, the buses that came were in a decommissioned state (springs in the seats were exposed/ graffiti all over the walls) and one bus ran out of petrol on the way home. One of our guests was forced to hitchhike to a petrol station, fill a jerry can, and return to refuel the bus themselves. This is completely unacceptable.
If this wasn't bad enough, drivers were observed using their phones while driving, were rude to staff, did not speak English, and completed U turns in the middle of highways. The owner of our wedding venue has also advised us that the drivers did not appear to hold valid heavy vehicle licences, which is deeply concerning.
I would not recommend this company to anyone, frankly I would stay away completely!
2026年1月31日
自発的なレビュー
CoachHire.com.au からの回答
Thank you for taking the time to share your experience.
What you have described is very concerning, especially in relation to safety, vehicle condition and driver conduct, and it is not the level of service we expect any traveller to receive.
However, with only a first name and no booking reference, date of travel or route details, we have been unable to locate a matching booking in our system to confirm whether this journey was arranged through us or another provider.
If you have not done so already, please contact our team directly with your booking reference, travel date, pickup location and any supporting documentation (such as your confirmation email or invoice).
Once we can identify the booking, we will review the matter in detail with the relevant depot and respond to you personally with our findings.
Thank you again for raising your concerns and allowing us to look into this further once we have the necessary information.
Go direct instead
This is an aggregator/depot and you are better off going direct to the actual bus company, as I suspect you might be treated better.
Be particularly careful about the 'departing 15min after the booked time' - while our group loaded the bus within this 15min window, we were 2min late in departing and they charge a late departure fee of $120. However the bus driver refused to take the most direct route to save himself a $12 toll, and it took an additional 20min to get to our destination.
Happy to inconvenience their customers and not compensate the other way though!
Go direct to a reputable bus company in your local area instead.
2026年1月31日
自発的なレビュー
CoachHire.com.au からの回答
Hello,
Thanks for taking the time to leave a review.
We want to clarify a few points, as the information shared here does not reflect how our services or fees operate under our published Terms & Conditions.
Firstly, we do not charge a $120 fee for a 2-minute delay. Late departure charges only apply once a customer exceeds 15 minutes past the scheduled departure time, and the first applicable fee is for delays of 16–30 minutes, not for minor overruns within the grace period.
Secondly, unless a specific route is agreed in advance, the route taken is at the driver’s discretion. This includes toll roads, which are not automatically included unless explicitly stated in the booking confirmation. Travel times shown on bookings are advisory only and can be affected by traffic and operational considerations.
We take customer feedback seriously, but we are unable to locate this booking based on the information provided here.
We’re sorry this experience didn’t meet your expectations and remain open to resolving it constructively.
Kind Regards
CoachHire.com.au
I would never recommend this coach hire…
I would never recommend this coach hire to anyone.
I organized for a coach to pick an elderly group for a trip to Melbourne. The coach arrived 40 minutes late which caused the group to be late for a river cruise in Melbourne. We were lucky the cruise waited for us but the cruise was cut short.
I would not recommend this service to anyone…. Very disappointed
2025年12月7日
自発的なレビュー
CoachHire.com.au からの回答
Dear Wayne, thank you for your feedback.
We sincerely apologise for the delay on 7th December and the resulting impact on your group’s itinerary.
Following our investigation, we confirmed the vehicle arrived 38 minutes behind schedule. Under our Terms and Conditions, we have offered a resolution that exceeds the standard compensation guidelines for a delay of this duration.
While we understand your frustration regarding the cruise, our terms specify that we are not liable for any indirect or third-party losses.
Kind Regards
Coachhire.com.au
ive never had such a disgusting tone on the other end of the phone
issue was with rescheduling our route.
this took 5 phone calls and multiple emails.
when on the phone to the rep handling our booking he was EXTREMELY rude, ive never had such a disgusting tone on the other end of the phone. talking over me and using a foul dismissiveness. your team should be ashamed of themselves.
2025年10月4日
自発的なレビュー
CoachHire.com.au からの回答
Hi Jake,
We’re sorry to hear that your experience speaking with our team did not meet your expectations. We take all feedback seriously and strive to ensure every customer interaction is handled with professionalism and respect.
Your comments have been shared with our Customer Service Management team for review so we can address this internally.
Thank you for taking the time to share your experience.
It helps us improve our service.
The CoachHire.com.au Team
Over an hour Late on our wedding day
We hired this company for our wedding shuttle from the ceremony to the reception venue. A short trip of 5min and around 3km.
Not only did they not arrive on time but were 1hour late and the driver who was hard to communicate with didn’t understand direction when she finally got there.
Now this company is completely disputing that there driver was late. Caused our wedding to run 30min behind and caused unexpected and unnecessary stress on the day.
2025年3月15日
自発的なレビュー
CoachHire.com.au からの回答
Hi Will,
Thank you for your review. We also note that Kelly has shared two reviews regarding this same booking. We understand how important timing is on a wedding day and regret any inconvenience caused. A full investigation has been conducted, and we can confirm that the service was completed in line with the agreed terms. While we acknowledge your concerns, there was no breach of service, and a full refund is not a fair request. We appreciate your feedback as we continually work to improve our services.
Kind regards,
Coachhire.com.au
Can you give a minus rating?
Can you give a minus rating? I would if I could.
Putrid service - no acknowledgement from the company that they didn’t provide a service we paid for.
Don’t use this company - they’ll ruin your day!
2025年3月15日
自発的なレビュー
CoachHire.com.au からの回答
Hi Kelly,
Please see the response we provided on the other review you provided.
Many Thanks
Coachhire.com.au
AVOID booking with this company
AVOID booking with this company, they will take your booking and money and send you any shabby bus they can find. I would recommend booking elsewhere, my experience with this company has been awful. BEWARE!
2024年12月21日
自発的なレビュー
CoachHire.com.au からの回答
Hi Dionne,
Thank you for leaving your review.
We're sorry to hear about your negative experience.
We've investigated your booking and understand the vehicle did not meet your expectations.
As our records indicate, we did offer a partial refund as a goodwill gesture, which unfortunately was declined.
We strive to provide outstanding service and are disappointed we fell short of your expectations on this occasion. While we were unable to reach a mutually agreeable resolution, we wish you all the best.
Kind Regards
Coachhire.com.au
Arrived late, does not answer calls and won't respond to emails
Book a bus for my daughters' hens. Driver arrived late, bus parked a decent distance away and driver didn't notify to advise he arrived. We called another company last minute to ensure we had a way to the event.
Called the company to ask for a refund/part refund due to not using the service that was paid for. The company advised they won't deal with disputes over the phone (told up we are post the 30-day terms and conditions) and to email, no response to email. We made contact post the 30 days due to 7 deaths in the family and my daughter was in a car accident.
Do not book with this company.
2024年10月19日
自発的なレビュー
CoachHire.com.au からの回答
Hi Dorothy,
We appreciate you bringing this to our attention. We were also very sorry to read about the difficult circumstances you've recently faced.
We've checked our records and are unable to find a booking under your name. We sincerely apologise for the negative experience you have described and understand your frustration and disappointment. We are committed to providing excellent service and want to understand what happened in this instance.
To help us understand the situation and investigate further, could you please contact us directly with any additional details you may have, such as the date of the intended booking, any confirmation numbers, or the name under which the booking might have been made?
Kindest regards,
Coachhire.com.au
Wedding return
Coachhire.com.au outsource to a range of other companies' depots. A rocky start, when the depot which initially accepted our job then decided to cancel.
The job, being a one-way return from a wedding late at night, was fairly undesirable, but the team made 19 phonecalls to various depots and found one willing company.
From there, despite my nerves, everything went smoothly. Driver was great and bus was comfortable. Communication via driver and Coachhire.com.au was as to be expected.
2025年1月11日
自発的なレビュー
CoachHire.com.au からの回答
Thank you, Callum, for sharing your experience. We're sorry for the initial hiccup with the depot cancellation but are pleased our team's persistence in finding a replacement paid off. It's great to hear that the service ran smoothly, the driver met expectations, and the bus was comfortable. Your feedback is valuable and helps us improve—thank you for choosing Coachhire.com.au for your special event!
Surfers Paradise - Australia Zoo
Customer service was excellent—super friendly and great communication throughout the process. The driver was punctual, and the vehicle was clean, tidy, and had great air conditioning. Would definitely use again!
2025年1月7日
自発的なレビュー
CoachHire.com.au からの回答
Thank you, Nick, for your fantastic review! We're thrilled to hear you had a great experience with our customer service and appreciated the punctuality, cleanliness, and comfort of the vehicle. We look forward to serving you again in the future!
5 and 1/2 hours late
5 and 1/2 hours late. Not an adequate refund. Ordered a trailer and never received. Do not use this company.
2024年12月2日
自発的なレビュー
CoachHire.com.au からの回答
Hello,
Apologies, so that we can investigate further and offer assistance to you regarding this, can you please respond to our request for further information via Trustpilot with your name, contact details and a booking reference number?
Alternatively, please email to customerservice@coachhire.com.au
Kind Regards
POOR CUSTOMER SERVICE
Be wary when booking Buses for a Special Event with COACH HIRE.
Their web page is very misleading and their reviews are FAKE. Despite what they say they outsource the drivers/buses from other Bus companies. If you’re happy to take the MONEY you then must be accountable for the actions of the drivers / buses that you subcontract the work to. On the day there were a few things that went wrong which can happen from time to time. Good luck trying to speak to the Customer Service Manager refused to return phone messages.to.
2024年11月9日
自発的なレビュー
CoachHire.com.au からの回答
Hi Nick,
Thank you for your feedback. We apologise your event didn’t meet expectations and appreciate the opportunity to respond.
We sometimes work with trusted supply partners, which is standard in our industry. Regarding capacity, the booking was confirmed for a maximum of 20 passengers, and unfortunately, the driver could not exceed this limit for safety and legal reasons. While unforeseen issues like delays can occur, we addressed these in detail via email, including the terms that apply.
Our Customer Service Manager responded promptly to your feedback, and we strive to maintain open and timely communication with all our customers.
Your feedback is valued, and we remain committed to improving our services.
Kind regards,
CoachHire Team
Awesome trip.
Awesome trip.
Clean bus and trailer, air con was good, driver on time (Frank) for both trips, drove safely and was very accommodating.
Will be using them again for 2 trips next year!
Well done coach hire!
2024年11月24日
自発的なレビュー
CoachHire.com.au からの回答
Hi Travis,
Thank you so much for your wonderful feedback! We're thrilled to hear you had an awesome trip and that everything met your expectations—from the clean bus and trailer to the reliable air conditioning and Frank’s excellent service.
It’s fantastic to know that you felt safe and well-accommodated throughout your journey. Frank and the team will be delighted to hear your kind words, and we’ll be sure to pass them along.
We’re looking forward to assisting you with your two trips next year! If there’s anything you need in the meantime, feel free to reach out.
Great customer service
Great customer service by Neil on the phone and Armando the driver.
2024年11月14日
自発的なレビュー
CoachHire.com.au からの回答
Thank you for your kind feedback! We’re thrilled to hear that Neil provided excellent service on the phone and that Armando made a positive impression as your driver. We’re proud to have them on our team and will be sure to pass along your compliments.
We look forward to the opportunity to serve you again in the future. If there’s anything else we can assist with, please don’t hesitate to reach out!
TERRIBLE COMPANY!!!
TERRIBLE COMPANY!!!!
DO NOT USE.
Booked a coach 4 months in advance to a festival which never turned up.
Couldn’t get through to them at all on the phone and on the one time we did - they were extremely rude and didn’t offer any advice or support.
Would highly highly suggest NEVER using this company
2024年11月15日
自発的なレビュー
CoachHire.com.au からの回答
Thank you for reaching out and sharing your feedback. After reviewing our records, we have been unable to locate a booking under your name.
We can confirm that all affected customers have been contacted and provided with updates and refunds where applicable. If there are any outstanding matters you wish to address, we kindly ask that the individual who made the booking contacts our Customer Support team directly for assistance. To ensure we can assist promptly, please include the six-digit booking reference in the inquiry.
Our Customer Support team can be reached at customerservice@coachhire.com.au
Thank you for your understanding, and we look forward to resolving any concerns you may have.
DEPLORABLE CUSTOMER SERVICE/ business…
DEPLORABLE CUSTOMER SERVICE/ business module. They promise customers busses before they have secured the bus. This has left us stranded waiting for no bus to arrive. Countless calls have been hung up on or goes straight to voicemail. We have also been alerted that they have made the same issue with 30+ busses leaving countless people stranded. They have held absolutely NO accountability. I have never experienced worse customers service in my life.
2024年11月15日
自発的なレビュー
CoachHire.com.au からの回答
Thank you for reaching out and sharing your feedback. After reviewing our records, we have been unable to locate a booking under your name.
We can confirm that all affected customers have been contacted and provided with updates and refunds where applicable. If there are any outstanding matters you wish to address, we kindly ask that the individual who made the booking contacts our Customer Support team directly for assistance. To ensure we can assist promptly, please include the six-digit booking reference in the inquiry.
Our Customer Support team can be reached at customerservice@coachhire.com.au
Thank you for your understanding, and we look forward to resolving any concerns you may have.
Great customer service support.
The communication and customer service from Jordan has been great. He was very helpful throughout the entire process from the quote till the very end. We unfortunately had an issue with the driver leaving the venue earlier than expected, which was the only downside. However, Jordan and the team were very responsive and helpful when it came to resolving the problem. I have recommended the company to another friend.
2024年10月26日
自発的なレビュー
CoachHire.com.au からの回答
Thank you for taking the time to share your feedback! We’re delighted to hear that you found our communication and customer service helpful throughout your booking process. It’s always our goal to provide a seamless experience from start to finish.
We sincerely apologise for the issue with the driver leaving earlier than expected and appreciate your understanding as we worked to resolve the matter. Your recommendation means the world to us, and we’re grateful for your trust in our service.
If there’s anything further we can assist with, please don’t hesitate to reach out. We look forward to serving you or your friends again in the future!
I recently had an experience with coach…
I recently had an experience with coach hire when hiring coaches for my wedding that I feel compelled to share. I approached them for a bus rental and was later shocked at how much more they charged than other companies operating in the area. Despite my efforts, they refused to provide me with a breakdown of the additional costs when I asked for changes to the trip (something I advised them of when I originally booked the service).
They then proceeded to take my initial deposit and now try and collect a further 25% of the original amount even though I cancelled months in advanced due to their lack of transparency in the costings (which they said I have to agree to before giving me the cost breakdown).
Avoid this company if you’re looking for fair pricing and honest service. Looks like a lot of fake reviews on this site. Highly recommend finding someone else.
2024年9月3日
自発的なレビュー
CoachHire.com.au からの回答
Hi Issac,
Thank you for sharing your experience with us. We strive to be as transparent as possible with our pricing, which includes not only vehicle hire but also driver pay, fuel, and other operational expenses necessary to deliver your booking successfully. Our cancellation policy, as outlined in our Terms and Conditions, applies to confirmed bookings where a deposit has been paid. This is in line with standard practices in the transport and hospitality industries, ensuring that costs already incurred in preparing for a booking are covered in the event of a cancellation.
We’re sorry to hear that our pricing did not meet your expectations. Please know that we are committed to providing fair pricing and a positive service experience.
If you would like to discuss any specific points further, please don’t hesitate to reach out. Additionally, we encourage you to refer to Trustpilot’s policy on “fake” or non-genuine posts and their measures to monitor and remove these, ensuring that only valuable and trusted reviews are displayed.
Kind regards,
CoachHire.com.au
absoloutely shocking experience
Shocking experience. They had to swap our bus out halfway for “mechanical issues” apparently, and then claim someone threw up on the bus and hit us with a cleaning fee when no one did.
Then when I called up to discuss, the English man on the other end was the rudest person I’ve encountered over the phone, being a smart ass and talking down to me like I was a child.
My partner booked it and I called up from my number and he somehow knew the bus trip I was talking about without checking the reference number, sounds like a scam to get more money.
Never use this pathetic excuse of a company
2024年9月21日
自発的なレビュー
CoachHire.com.au からの回答
Hi Jacob,
Thank you for reaching out and sharing your concerns. We sincerely apologise for the experience you've described and take these matters seriously.
In order to investigate what happened, we would need further details. Since the booking was made under your partner's name, could we kindly ask that your partner contacts us directly by emailing customerservices@coachhire.com.au? Our team will be more than happy to assist and address the issues raised.
We value your feedback and aim to resolve this matter promptly.
It was an pleasant ride along the way…
It was an pleasant ride along the way from inquiring about our trip with your service, booking and final delivery of the buses right on schedule on the day.
The buses are clean and comfortable. The drivers are friendly throughout the trip.
We would love to use your service again in the future events where we would need buses.
2024年8月17日
自発的なレビュー
CoachHire.com.au からの回答
Your 5-star rating means the world to us! We're so pleased to have met your expectations. Looking forward to serving you again!
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