Commercial Trust レビュー 

Commercial Trust からの回答

2022年3月14日 に更新

Dear Chris,

Many thanks for taking the time to give your positive feedback. I am pleased that your first time arranging a holiday let mortgage went so well in our hands. On behalf of your team here and I, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月7日

Dear Pamuk,

Thank you very much for sharing your feedback on Rafael and Ella's work on your behalf. I will ensure they see your review and I am sure it will mean a lot to know that they made such a positive impact.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月7日

Dear Mr London,

Many thanks for your feedback on Paul's work. I am very pleased to see he gave you all the tools to make a balanced decision on your investment choices. On his behalf and my own, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月4日

Dear PB,

Thank you for sharing your feedback on Charlotte's work on your behalf. Our aim is to always deliver excellent customer service, and I can see Charlotte has fulfilled this from your description. I am very pleased that this has made a very positive impact and from Charlotte and I, we look forward to progressing your case.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月3日

Dear Victoria,

I am really glad the team shone in your eyes, thank you for this great feedback.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月3日

Dear AAT,

Thank you very much for sharing your feedback, I am very pleased you have benefitted from Paul's work on your behalf.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月3日

Dear Mark,

Thank you for taking the time to share your feedback on Paul and Ellie's work on your behalf. I could not ask for more from them than to inspire this feedback from you and will ensure I congratulate them on a job very well done.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月3日

Dear Irfan,

I am delighted that you have benefitted from Paul and Corinna's work on your behalf, and that you valued it so highly. On their behalf and my own, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月3日

Dear Bob,

Thank you for sharing these kind words on Paul's work on your behalf. I will certainly be congratulating him on a job very well done. I cannot ask more from anyone here than to illicit such positive feedback, providing excellent service to our clients is our number one priority.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年2月25日

Dear Mrs Jones,

Thank you for sharing your feedback on Dominika and Ella's work on your behalf. I am very glad that it made a real difference to you, in the course of completing your case. As a specialist broker, it is our job to bring ease to complex cases.

On the behalf of both ladies and myself, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年2月18日

Dear James,

Thank you very much for this great feedback, I will ensure Ross sees your kind words.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年2月9日

Dear Nida and Pietro,

What a way to start the day! Thank you for your detailed feedback on Maddie and Amber's work on your behalf. What you describe here is exactly our aim in delivering customer service that really makes a tangible and significant different to our clients - as without you, where would we be?

I am very pleased to know both ladies have helped and on their behalf and my own, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年1月27日

Dear Mr Legg,

Thank you for taking the time to share your feedback, and for highlighting the particular elements of the service you received from Amanda that you valued.

I am very pleased to read that her work on your behalf stood out to you. It is always our job to take the heavy lifting away from our clients shoulders and secure a competitive deal, I will certainly be congratulating Amanda for a job very well done.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年1月26日

Dear Bal,

Thank you for taking the time to share your feedback on Rafael and Ella's work on your behalf.

I am very pleased to read that you found their support and help with your remortgage of particular value. As a specialist broker, this is where we aim to shine, but it is only in the experiences of our clients that we can demonstrate we are doing the job well.

I will be sure to share your kind words.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年1月25日

Dear Roddy,

Thank you for your feedback on the team you worked with to secure your three mortgages. I am very pleased to see that you value our service so highly and will be very sure to pass on your comments.

On behalf of us all, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年1月17日

Dear Mr Bautista,

Thank you for taking the time to review Rafael and Ella's work on your behalf. As I read it, I can see that I could not have asked for better from them both, which I am glad made a real difference to you.

Thank you for your continued custom, on behalf of us all we look forward to more work together in the future.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2021年12月20日

Dear Caroline,

I couldn't ask the team here to tick many more boxes with our clients than the ones you have described here. Thank you for sharing this greatly appreciated feedback, I know Amy and Jay will be so pleased to receive your recognition and high praise.

On their behalf and my own, we look forward to further work together.

Yours sincerely and Happy Christmas,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2021年12月10日 に更新

Dear Nigel,

Many thanks for taking the time to share your comprehensive feedback. I am glad you found your team to be polite and efficient, and that Paul gave you the information you needed, in such a way that left you confident in moving forward.

It is always great to be recommended to a new contact, and even better when the experience is so fruitful for the person concerned.

On behalf of us all, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2021年11月16日

Dear Mr Sakaria,

It is always very disappointing to receive negative feedback, as we take pride in doing the best job possible for all our clients, so I wanted to take the opportunity to reply to your comments.

Having investigated your case, I cannot agree with you when you say we gave you incorrect information from the outset. We pride ourselves in the due diligence we carry out in sourcing and recommending the right lender and we received a mortgage offer for you and submitted your application in good faith. However, as a broker we don’t have control over the underwriters or valuers decision and comments. Unfortunately you, and we, have been subject to two lenders changing their decision post-application. We are clear with every client that an application is subject to these checks by the lender – it is built into our process to do so.

I also cannot agree with your comment that “Once they collect your initial fees the original recommendation made by them goes out of the window”. We undertook additional work, twice, to find alternative lenders and we have an offer available to you, which you have decided not to pursue.

We are very keen to help you secure the finance you are seeking you have my details, should you change your mind.

Yours sincerely,

Billy McCluskey