Commercial Trust レビュー 

Commercial Trust からの回答

2022年10月21日

Dear Mr Babu,

We take any concerns shared by a client very seriously and I am aware that your comments are being investigated.

The manager doing so will revert to you directly.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年10月21日

Dear Helen,

A 5 star review from a client we have worked with on so many occasions adds an extra something special, because in a service environment, consistency is key. Thank you for your kind words.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年10月6日

Dear Client,

Thank you for sharing your feedback on Lily and Alfie's work on your behalf. Positive feedback from long standing clients adds extra value, because it demonstrates to those reading that we can deliver excellence consistently, which is particularly meaningful and important.

Many thanks from us all.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年10月6日

Dear Renu,

Thank you for expanding upon the aspects of the service you received that made a difference to you. I am pleased that the dedication and professionalism of your team here stood out - and that means all the more knowing you have entrusted us with your investments on three occasions.

On behalf of us all we look forward to future work together.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年9月21日 に更新

Dear Sal,

We take it very seriously when customers raise concerns about our service, clearly I would like to investigate this matter for you.

You will see, from other reviews we have had, that your experiences are not consistent with the high level of customer service we aim to deliver.

I cannot identify you from the information you have shared here. Please would you send your contact information to us via email info@commercialtrust.co.uk or call on our freephone number 0808 132 0086 and make yourself known to our staff.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年9月20日

Dear Nicholas,

Thank you for sharing this detailed feedback on your experiences working with Amy and Jack.

I am very pleased that we helped you secure a better mortgage interest rate than you could find elsewhere and that the service through to completion made such a positive difference to you.

We look forward to years of future work together.

Yours sincerely,

Jorden Abbs
Deputy Chief Executive

Commercial Trust からの回答

2022年8月11日 に更新

Dear Carl,

Thank you for your detailed feedback about the service you received and Helen's work on your behalf.

I know she will be very pleased to receive this recognition, and I will be congratulating her on a job very well done - I will ensure she sees your kind words.

I am very pleased this has made a positive difference to you. On Helen's behalf and my own, we too look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年8月10日 に更新

Dear Mark,

Thank you for your further comments regarding the service provided, it’s always important that we receive feedback and act upon it, to ensure we deliver the high standard of service that we wish to achieve.

Please note, we have conducted a full investigation with regard to the process followed and the service provided to you. We did not find any evidence to suggest that Commercial Trust created any issues, delays and or could have prevented the issue of the valuation not taking place. We have sent a complaint to the valuer on your behalf, as this is the reason you have lost out on the purchase property. The valuer has 8 weeks in order to reply, as set out by the Financial Conduct Authority.

We do take full accountability for recommending the right lender for our clients, but during the process of purchasing a property there are certain things out of our control as a broker. We explain our process from first contact with a client and we are open and honest every step of the way. We would never submit an application without full agreement or authority to do so.

The conclusion of the complaint investigation is not that there wasn’t an issue, it established that the issues involved we could not have had any control over. However as stated above, there is still a third party complaint in with the valuer which we are awaiting a response.

Yours sincerely

Billy McCluskey
Sales Manager
Commercial Trust

Dear Mark

Further to your additional note.

Details of the investigation into our recommendation and service can be found within the final response letter we have issued to you. This, and the confirmation we provided that your concerns regarding the surveyors have been raised with the lender, explains the barriers faced on your application appear to be as a result of poor service from the surveyors instructed by the lender, not Commercial Trust.

We could not have foreseen this at the time the mortgage recommendation or application were made.

In raising this as a complaint on your behalf we are doing our best to support you on this matter.

Yours sincerely

Billy McCluskey
Sales Manager
Commercial Trust

Commercial Trust からの回答

2022年6月7日

Dear Mr Rabjohns,

Thank you for your kind words. Positive feedback is always gratefully received, but especially when it comes from clients we have worked with many times. Demonstrating consistency in service is very important to our company, because it is so important to our clients.

On behalf of your team here and myself, we look forward to many more years ahead together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年6月1日 に更新

Dear William,

Thank you for sharing your detailed feedback on Lily's work on your behalf.

I am very pleased to see that, having faced a previous picture of narrow options, Lily helped you achieve your goals.

The attributes you describe in Lily are exactly what we look for in our team, because it makes such a positive difference to clients, as it has in your case.

Thank you for your work with us and specifically with Lily, I will be congratulating her on a job very well done and will ensure she sees your kind words.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年5月7日

Dear Chloe,

Thank you for taking the time to share your detailed and glowing feedback on Raf and Ella's work for you.

I really could not be more pleased to read how you valued their efforts and I will be congratulating them both on a job exceptionally well done.

On behalf of Ella, Raf and I, we look forward to making further dreams come true for you, when you next need our help.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年5月5日 に更新

Dear Kathy,

Nothing means more than to hear from a long standing client they continue to see excellence in the service delivered by the team here. Thank you for taking the time to share your feedback.

We look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年5月5日

Dear David,

I am glad we were able to help you identify a mortgage from the range of over 80 lenders you can access with us.

Looking forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年4月12日

Dear Mr Towsend,

Thank you for sharing your positive feedback on Amy and Jack's work. I am pleased you benefited from their diligence in finding a solution for you. On behalf of us all, we too look forward to working together in the future.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年4月4日

Dear Mr Ashman,

Thank you for sharing this feedback, I am so pleased that Holly's work for you has really stood out. She is delighted to receive your kind words.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年4月4日

Dear Mr Royce,

I am so pleased that the work of Rafael and the team here made such a difference and the regular contact was appreciated.

On behalf of us all, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月28日

Dear SAAF Properties,

I am really pleased to read your feedback and will pass on your kind words to Dominika and Amber.

Yours sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2022年3月21日

Dear Mrs Harris,

Thank you for sharing your feedback and kind words on Jamie's work on your behalf. I couldn't ask more from anyone here than to impress a client in the way Jamie has impressed you.

It is always our aim to deliver world class customer service - it is the mantra we follow - but the proof is always in the pudding, to coin a phrase. I am very pleased you are happy, and on behalf of us all, we look forward to future work together.

Yours sincerely,

Andrew Turner
Chief Executive