Housing Hand レビュー 1,656

Feels like they are very vague with their terms and conditions, I began using the service in September of last year, which I was provided with 2 options: a once off fee of £867 or £106 monthly, which I called to clarify if that 106 was for the entire time of my tenancy, which they agreed it was, however now I’m being told that this subscription is a year long subscription and I can’t cancel it even after my tenancy is over, which sort of feels like they deliberately want to make you pay them for free, and on their site it states otherwise. Absolutely a nightmare to get in contact with the service team, and you need to wait 1-3 business days for them to respond to an email you respond to in an instant

Nuno helped me patiently with every step I was struggling. It turned out to be very simple and easy.

Very quick to respond and helpful with issues I had.

They have been an incredible help throughout my application process. At the beginning, I faced a few issues, but the customer service was always prompt and supportive in helping me resolve them quickly.

I would especially like to recommend Yusuf, who assisted me throughout the entire journey. Whenever I had any concerns or questions, he responded to each one professionally, respectfully, and efficiently.

I would 100% recommend him to anyone seeking support with their application process.

The worst company, maladministration, failure to contact, never responding and then when you cancel they ignore you to add additional charges and then partner with a collections company that starts adding on costs where the company was the one not responding. A MESS ALL AROUND

Priyanka paun was great throughout the whole process, highly recommend.

A great experience with help there when needed. A thanks especially to Priyanka Paun who was there when I needed help and gave quick responses and helpful guidence to maek my experience as good as possible and smooth sailing.

Communication was swift and simple easy to understand and booking completion was much faster than expected.

They were always there to help when I asked questions

Very good service. Temi was professional, attentive, and highly proactive, working diligently between all parties to ensure the successful setup of the guarantor agreement—even within a very tight deadline.

Yusuf was kind and patient which helped the process go smoothly

Whilst I had some trouble at different steps of the application, like the required documentation and payment method, Yusuf was very helpful all the way through. He replied very quickly, and always solving my problems right away, never forgetting to guide me on the remaining steps.

Despite many hiccups along the way Temi was very helpful and was efficient and patient when giving assistance.
His help was very greatly apprciated

Whilst my initial experience with Housing Hand wasn't as expected, I'd like to give special recognition to Temitope. He took on my case personally seeking to rectify my concerns. He was courteous, understanding and transparent, ensuring that I was well informed throughout the process. Thanks to Temi, I was able to have my Guarantor application processed in time for my move-in date. He's an asset to the Housing Hand team. Thank you!

Fantastic service and friendly knowledgeable team members. Yusuf made it an stress-free experience.

Fast and efficient.

Would recommend.

I had a very positive experience with Housing Hand while arranging my guarantor service. The process was clear, efficient, and well-organized from start to finish.
A special thank you to Yusuf, who was incredibly helpful, responsive, and supportive throughout the application. He made everything much easier.

I am very pleased with all the help I ave been given and the promptness of their service

Whilst there were some technical issues (the website doesn't really work on a PC, you have to use your mobile phone), Yusuf was reasonable with us and patient. Initially, I thought Housing Hands was a bad company because we simply couldn't log into the dashboard and nothing was working well but we got decent support in the end and I appreciated Yusuf's tone and management of the situation.

As a co-signer for a tenant, while I understand the responsibility as a co-signer, there have been so many issues where the tenant had not paid fees.
While I have continued to make these payments under agreement, I have since been informed that the balance due has increased substantially and with no explanation provided.

Despite contacting them via email and phone countless times, my concerns have not been answered, nor have several emails. The level of service is absolutely shocking and causing more distress on top of currently dealing with redundancy.

It is now getting to the point where a full SARS request will be requested in order to see exactly what has gone on in order to gain further clarity. At least then I can look to obtain further advice.

Beyond shocking. Avoid this practice at all costs if you wish to save yourself a lifetime of stress, either as a landlord, resident or co-signer.

My experience with housing hand was amazing thanks to Yusuf he was super quick and knowledgeable and processed everything with ease to get my application approved and active, I highly recommend housing hand and if Yusuf is dealing with your application your in safe hands, he’s the best. Thanks again