Charged £2498 for one of the worst and most stressful experiences of my life. We went for a buy to let mortgage with Commercial trust and was promised on multiple occasions that we would easily get... ãã£ãšèŠã
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Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... ãã£ãšèŠã
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OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... ãã£ãšèŠã
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Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... ãã£ãšèŠã
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We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
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Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, è±åœ
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
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Work hard to meet your needs
I found Charley Warpole to be professional and very helpful. He listened well to my requirements and was there to support the remortgage from start to finish. The remortgage had a few issues to start with when trying to find the right mortgage but then was completed well before the expected completion date. I will not hesitate to use Commercial Trust in the future. Thank you.
2019幎4æ12æ¥
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Commercial Trust ããã®åç
Dear Moninder,
Thank you very much for your feedback on Charley's work on your behalf. I am very pleased that this resulted in a completion date that exceeded your expectation.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent for Buy to Let mortgages
Very good service and follow up - got me a great But to Let rate!
2019幎1æ11æ¥
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Commercial Trust ããã®åç
Dear Vikash,
Many thanks for your review, I am glad you are delighted with the buy to let mortgage rate we secured for you and hope we can help again in the future.
Yours sincerely,
Andrew Turner
Chief Executive
Brilliant
From our initial contact until everything was organised, commercial Trust were brilliant, they were helpful and interested, they kept us up to date and informed the whole way through, special thanks to Ryan and Happy
2019幎1æ10æ¥
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Commercial Trust ããã®åç
Dear Alison,
Many thanks for sharing your feedback on the service you received from Ryan and Happy. I am delighted that you benefited from the level of contact and the service you received, I will be sure to congratulate each gentleman on a job well done.
On behalf of them and myself, we look forward to future work together.
Your sincerely
Andrew Turner
Chief Executive
2 re-mortgages and a purchase very happy!
I have now completed 2 re-mortgages and a purchase in the last 6 months and I have been very pleased with the service. I highly recommend Commercial Trust if you are serious about property.
2019幎1æ9æ¥
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Commercial Trust ããã®åç
Dear Mr Marrs,
Thank you so much for sharing this feedback. Knowing that you have consistently received a service you value from us, is everything we as a company want to achieve.
On behalf of us all, we look forward to a future working together.
Your sincerely
Andrew Turner
Chief Executive
Excellent Service and advice
Excellent communication all the way through the process, very professional
2018幎12æ27æ¥
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Commercial Trust ããã®åç
Dear David,
Many thanks for this feedback, I am very pleased you benefited from our service.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Fantastic service from day one
Fantastic service from day one. I re-mortgaged 3 of my buy-to-lets at the same time and it took exactly 3 weeks from start to finish for all 3.
Helen and Jon-Luigi are a credit to the company. I couldn't be more pleased. They were both there to help at every step along the way without being pushy.
Brilliant! I would have awarded 10 stars if I could.
2018幎12æ6æ¥
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Commercial Trust ããã®åç
Dear Nick,
Thank you so much for your review. Helen let me know how much she and Jon had enjoyed working with you, they will be delighted to know their work made such a difference to you.
I could not have asked more from them both than to leave such a positive impression. On behalf of us all we look forward to our future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Be Careful
Be very careful using this company. I was told they could get me a mortgage on my small property and said they had a very good lender that was very flexible in terms of their requirements. Unlike a lot of brokers, Commercial Trust charge you on a non refundable basis before an application is sent to the lender but they told me that they would get a solid agreement in principle from the lender before I paid and the application was submitted. I went through numerous hoops in providing information before this agreement in principle was allegedly received (I have seen no evidence of this) and now that they have my money, they have made the formal application which has been rejected. They say they have taken the matter up with the lender but I have seen no evidence of this either.and seem more interested in covering their own backsides in this issue than trying to give me customer service. They have of course refused to refund me the £400 I paid hiding behind their terms and conditions.
2018幎12æ3æ¥
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Commercial Trust ããã®åç
Dear Mr Haynes,
Thank you for taking the time to share this feedback, so that we can address the concerns you have raised.
I am sorry you feel that we are hiding behind our terms and conditions. I can assure you this is not our intention. Our investigations into this matter demonstrated the work we have done was as it should be and was done in good faith.
We recognise that the lender involved has let you down, and in turn let us down by leaving you with the perception we are at fault. We have raised a complaint with the lender and will continue to support you until this is resolved.
Yours sincerely
Jill Pyke
Head of Compliance
Pretty average performance and notâŠ
Pretty average performance and not convinced on fee charged is value for money as most of the work done was by myself chasing through solicitors to get the completion on time.
2018幎11æ22æ¥
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Commercial Trust ããã®åç
Dear Sally,
Thank you for sharing your feedback. Clearly the emphasis we place on delivering excellent customer service is not reflected in your comments, which I take very seriously.
I have asked the relevant manager to investigate, they will be in touch with you directly.
Yours sincerely,
Andrew Turner
Chief Executive
An Excellent Service
Commercial Trust helped me out of a complex financial situation which I doubt any other organisation would have been able to do. My husband and I have therefore been able to keep our property investment which was crucial to our future retirement plans. Highly recommended, always polite and helpful.
2018幎11æ12æ¥
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Commercial Trust ããã®åç
Dear Jennifer,
Thank you for your feedback. Giving excellent customer service is always our aim; but, when our work makes such a fundamental difference, as it has you and your husband, it makes it so worthwhile.
I am delighted that your plans for your future together are now in a strong position and wish you both all the very best.
Yours sincerely,
Andrew Turner
Chief Executive
very bad experience
very bad experience
Took my money without offering service, was told the mortgage provider gave the wrong information during Decision in Principle and they are not responsible for it.
2018幎11æ8æ¥
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Commercial Trust ããã®åç
Any expression of dissatisfaction from someone who has worked with us is taken very seriously. Please send your details to compliance@commercialtrust.co.uk so that we may investigate.
Thank you.
From finding an offer through toâŠ
From finding an offer through to completion; all of the Commercial Trust team that I have dealt with have been very helpful and friendly and have made a stressful time run very smoothly. I will definitely use them in the future and I would encourage other people to use them also!
2018幎11æ5æ¥
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Commercial Trust ããã®åç
Dear Pete,
Many thanks for sharing this feedback. I am pleased to learn that you had a very positive experience working with your team here and that they were able to ease the stress you were experiencing.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent Company
This is an excellent company with exceptional customer service. Robbie was able to locate and arrange a mortgage at a very competitive rate within 24 hours of our initial contact. After the mortgage was agreed, Georgina, Lucinda and Amy took over the administration of our house purchase through to exchange of contracts and completion, and provided an invaluable and efficient service in keeping things moving and chasing up solicitors etc, whilst at all times being completely delightful to deal with.
2018幎11æ1æ¥
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Commercial Trust ããã®åç
Dear Richard,
Many thanks for sharing the details of our service that you valued. Feedback on how we are doing in the eyes of our clients is invaluable to me.
I am very pleased you benefited from the expertise and service delivered by Robbie, Georgina, Lucinda and Amy, I will ensure they see your feedback, I know it will mean a lot to each of them.
Your sincerely,
Andrew Turner
Chief Executive
First class service
Always kept informed of where we were in the process and what needed to be done to progress. Responsive and professional in all matters
2018幎10æ31æ¥
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Commercial Trust ããã®åç
Dear Andrew,
Thank you for sharing your feedback. I am delighted our service made a positive difference to you.
Your sincerely,
Andrew Turner
Chief Executive
This firm is very efficient
This firm is very efficient, a little expensive but worth the extra, i love that they have an "admin team" that is there to chase up all the solicitors and generally just ensuring everything is progressing. Ive used them twice now and both times been smooth. The fact they charge you a fixed fee regardless of who you mortgage is with means they will find a lender suited to your criteria, as opposed to a independent broker who will try and push you towards a lender that earns him the highest fee, this has cost me hundreds in the past of wasted valuation fees etc. Always ready to answer my questions and run through some numbers before finding a property. Intend on using again in the very near future
2018幎10æ30æ¥
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Commercial Trust ããã®åç
Dear Shiraz,
Thank you for sharing such detailed feedback on the aspects of our service you value.
The ladies and gentlemen of the administration team will be delighted to be recognised. Their contribution to the smooth sailing of cases to completion cannot be underestimated and I am delighted you appreciated the benefits.
As to product selection, you are exactly right. Our priority is always what is best for our clients, so when you tell us your priorities we will always make an extra effort to meet them, whilst also ensuring your circumstances are aligned with the product and lender so the deal will complete.
Lastly, as a very much service-led organisation, being available to answer questions is of course critical and again, I am glad we have ticked the boxes.
I will take great pleasure in sharing your review with the whole team, it really makes a difference to us to hear feedback such as yours, thank you again.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent end-to-end service
2018幎10æ30æ¥
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Commercial Trust ããã®åç
Dear Tony,
Many thanks for this feedback, I am very pleased you valued our work on your behalf and look forward to doing so again in the future.
Best wishes,
Andrew Turner
Chief Executive
Excellent help and service from anâŠexcellent form.
Excellent help and service from an excellent firm and team
Professional, timely enthusiastic
Would always recommend
Amy Glazier And Kristine Martin. Great Thank you
2018幎10æ26æ¥
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Commercial Trust ããã®åç
Dear David,
Thanks for sharing your glowing review of Amy and Kris's work on your behalf. I am sure this will make their day and set them off for the weekend on a high.
I am delighted you have benefited from our service. On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Easy to deal with and professional
Easy to deal with, kept me fully updated throughout the process and explained everything in detail. This mortgage was part of a chain and they were really helpful in sorting out and chasing up the other parties involved which was great! The staff were all really professional and easy to talk to and had no problems getting through whenever I needed to speak with them
2018幎10æ23æ¥
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Commercial Trust ããã®åç
Dear Sarah,
Thank you for taking the time to share your feedback.
Commercial Trust is dedicated to providing excellent customer service, it is our primary focus, so it is vital that we know if we are getting it right.
I am so pleased that the diligent, professional and informative approach of your team stood out to you and helped you secure your mortgage.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent Service by a great team.
The Service provided by commercial trust was excellent. They paid attention to my requirements, selected the right product,provided regular updates and chased the lender when I needed the things done quicker than usual. They were very knowledgeable, supportive and professional even when I Was losing my patience with the lender! I want to thank Rebekah,Chloe and Lucinda for their hard work. They made great team and deserve to be recognised for their professionalism. I would highly recommend commercial trust.
Best Wishes from
Minara Khatun and Zakir Hussain
2018幎10æ22æ¥
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Commercial Trust ããã®åç
Dear Minara and Zakir,
Thank you so much for sharing your comprehensive feedback on Rebekah, Chloe and Lucinda's work.
You have highlighted a number of qualities that you valued, which epitomise everything Commercial Trust is about, as a company. I am so pleased it made such a positive difference to you both.
On behalf of the ladies and I, we look forward to our future work together with you and wish you all the very best with your property.
Yours sincerely,
Andrew Turner
Chief Executive
Unsatisfactory and full of excuses.
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee for a mortgage which could never be provided because it didn't meet the lender's crtieria. Simple enough for them to check the underwriting rules of the provider and if they couldn't get these should have owned up. Still easy way to make £400. Can't work out whether they're dim or disingenous or both. Now lodging a complaint via Financial Ombudsman.
2018幎10æ18æ¥
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Commercial Trust ããã®åç
Dear Ms Enver,
Any dissatisfaction expressed by a client is a very serious matter and is dealt with as such, by us. Having looked at the details of your complaint, I can see that we have responded to you, in full, regarding your allegations.
Yours sincerely
Andrew Turner
Chief Executive
Excellent caring and knowledgeableâŠ
Excellent caring and knowledgeable professionalism , received from Commercial Trust members of staff. They work as a Team.
Henry patiently called me several times as requested. Not directed or pushed to take any product. However, he listened, gave information, outlined options which enabled me to make an informed decision.
Kelly is an exceptional case handler, goes an extra mile and makes you feel extremely looked after. She liaised with The Mortgage Broker, Solicitors and kept me updated even with minor details.
Exceptional staff. I plan to use their services again very soon . Definitely, I will not hesitate to recommend Commercial Trust to family and friends.
Thank you so much.
2018幎10æ9æ¥
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Commercial Trust ããã®åç
Dear Maria,
Thank you for taking the time to give this considered and thorough feedback.I will ensure that Henry and Kelly see your review, I know they will be delighted to have made such a difference to you, in the conduct of their work.
For me, serving our clients with diligence and care is exactly what we are about as a company. I, too, am delighted it has had such a positive outcome.
On behalf of us all, we look forward to a blossoming future working together.
Yours sincerely
Andrew Turner
Chief Executive
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