Commercial Trust レビュー 

Commercial Trust からの回答

2018年10月6日

Dear Tassawan,

I am pleased you benefited from the professional conduct of your team here. Thank you for your feedback.

Your sincerely,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年10月5日

Dear Prakash,

I am very pleased to learn that our focus on service served you well in securing a quick completion on your buy to let mortgage.

Thank you for sharing this feedback, on behalf of us all we look forward to our onward work together.

Yours sincerely

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年10月3日

Dear Rosie,

Many thanks for this glowing feedback. I am so pleased we have delighted you with our service and look forward to our onward work together.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年9月19日

Dear Mr Dopson,

Thank you for sharing your feedback on our service. I am pleased we ticked all the right boxes with you. ON behalf of your team and I, we look forward to our future work together.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年9月12日

Dear Roger,

Thank you for taking the time to share this feedback. The attributes you describe here are exactly what I ask for, from the team and I am very pleased you benefited as a result.

On behalf of us all we look forward to our onward work together.

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月29日

Dear Steve

Thank you so much for highlighting the ongoing value you have derived from our work on your behalf.

I will ensure that Kim and the team see your feedback and wish you all the very best with your properties, until we speak again.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月24日

Dear Jeremy,

What great feedback. Thank you for sharing your experiences of working with Louis and Amy. I am glad that we were able to help both with your remortgages and again with a new buy to let purchase.

I can't ask more from the team here than to inspire a client to build an ongoing relationship with us, and I shall congratulate them both for a job well done.

Wishing you an enjoyable bank holiday weekend,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月23日

Dear Deborah,

Thank you for your feedback and 5 star review. I am pleased our service was beneficial to you.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月22日

Dear Ben,

Thank you for sharing your feedback on Shannon's work on your behalf. I hope, in time, we can find you a solution; but, I am pleased that irrespective of this, the guidance and help you received was of value.

Do please keep in touch, it would be a great pleasure to help when the time is right.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月20日

Dear Annie,

Thank you so much for taking time out of your weekend to share your feedback. I am delighted Daniel and Rebecca-Rai's work on your behalf really shone, I couldn't ask for better from them than to leave you feeling this way.

On behalf of us all we look forward to future work together, best of luck with your property.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月14日

Dear Mrs Stanley

Thank you for these kind words of feedback, I am pleased that you valued our service.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月13日

Dear Jenette,

Thank you so much for sharing this feedback on your holiday let mortgage.

As you have rightly pointed out, products for holiday lets can be tricky to identify; but, as a specialist, we will always exhaust every option available to us to find a solution.

I am very pleased to learn that this resulted in a successful outcome for you. On behalf of myself and the team, we look forward to future work together.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月13日

Dear Hassan,

Thank you for taking the time to share your positive experience working with Judith and Laura.

I am delighted we were able to assist with your buy to let remortgage, and that the smooth and swift service delivered, by the ladies you worked with, added value to you.

On behalf of Judith, Laura and myself, we look forward to the next time we can be of assistance.

With best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年8月10日

Dear Lila,

Any dissatisfaction expressed by a client is a very serious matter and is dealt with as such, by us. Having looked at the details of your complaint, I can see that we have responded to you, in full, regarding your allegations.

As a financial business we have rules to follow when dealing with complaints. One of those rules is that if we cannot resolve a complaint to the consumers satisfaction, we must provide referral rights to the Financial Ombudsman Service (FOS).

Once a complaint has been referred to FOS it is for them to decide whether their rules allow them to look at the complaint. We are able to raise points with them when they make contact regarding a complaint, but cannot second-guess the decision they will reach or, worse still, deny a consumer their referral rights to begin with.

I hope that this clarifies the process for you.

Best wishes,

Jill Pyke
Head of Compliance

Commercial Trust からの回答

2018年8月10日

Dear Peter and Sonya,

Thank you so much for sharing your feedback. I am delighted that the quality and speed of our service made a positive difference to you, and that you valued the friendly interaction throughout.

On behalf of us all, we look forward to working with you again.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年7月30日

Dear Steve,

Many thanks for taking the time to give your feedback. Our Trustpilot reviews are a key source of learning for us as a company.

I am very pleased to hear that our work with you was of value. On behalf of us all, we look forward to the ongoing opportunity of working together.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年7月6日

Dear Trenton,

Thank you for sharing this feedback on our service, and for highlighting the differing experiences you have had to illustrate why you valued our approach.

Identifying and then securing the buy to let mortgage funds, as you have said, takes skill and the utmost dedication. There is a huge amount of work involved in protecting the needs of our clients, and motivating all parties associated with achieving the mortgage completion, to do so in a timely manner.

I am pleased that our work on your behalf made such a difference to you, especially in light of the failings of the previous company you worked with.

On behalf of us all, we look forward to our ongoing work together.

With best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年6月27日

Dear Geoff,

Thank you for taking the time to share your feedback and for giving the context of your experience working with us.

I could not be more pleased to learn that you rate the work undertaken on your behalf so highly, especially given the breadth of challenges you faced.

Handling complex cases is our specialty. Every client should expect us to go the extra mile every time, but it is one thing to say it and another to prove it. I am glad we were able to apply the sentiment of our intentions and demonstrate the real difference we always aim to make.

On behalf of your team here and myself, we look forward to a fruitful ongoing relationship working with you.

Best wishes,

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年7月9日

Dear Nasar,

Thank you for sharing the context of your requirements and circumstances. As a specialist we thrive on finding solutions for complex scenarios, and I am delighted this served you well with your buy to let remortgage.

I have shared your comments with the team, as I always do, and as such Lucinda and Robbie have seen your kind words.

Many thanks from us all, we look forward to our onward work together.

Andrew Turner
Chief Executive

Commercial Trust からの回答

2018年6月8日

Dear Dr Pilot,

Thank you very much for sharing the details of your experiences trying to find a buy to let mortgage, and the success you have had with Callum and the team here.

For me, what you describe exemplifies everything I ask my team for; to go above and beyond the call of duty to find solutions for our clients.

After the challenging times you and your wife faced mid-way through the process, I am delighted we were able to succeed where others had failed - as a specialist this is exactly where our work sets us apart.

I always share the feedback we receive via Trustpilot with the team, as it is a learning opportunity for us all. I can tell you I shall take pleasure in sharing your experiences, I'm sure Callum will be delighted to receive this acknowledgement.

On behalf of us all, we looking forward to working with you in the future, my very best wishes to you and to your wife.

Andrew Turner
Chief Executive