DSG Connected レビュー 

Absolutely appalling service – avoid if you value your time!

I was told getting my car finance approved was straightforward and would take up to 3 days. Here I am, over a week later, with no resolution, no proper answers and not a single manager contacting me.

I have had to take matters into my own hands because this team seems incapable of resolving anything. They repeatedly claim to escalate issues, yet nothing happens. No progress, no accountability, just endless waiting and vague updates. I have now discovered that my finance application isn't even being processed as I was led to believe.

This entire situation has caused significant inconvenience, wasted time and hundreds of pounds in additional expenses. I have been left chasing repeatedly for answers while nobody seems willing to take responsibility or provide a clear explanation.

I am absolutely disgusted. I have wasted over a week chasing people who cannot give me a straight answer, and the lack of professionalism and accountability has been shocking. Based on this experience, I genuinely question what commission they believe they deserve when the service has been this appalling.

If you expect a broker who communicates properly, follows through on escalations and takes responsibility for their customers, my experience has been the complete opposite.

I would not recommend, go to Tandem or Zuto instead, they know how to treat their customers.

Steve at DSG was incredibly helpful with helping me to get my finance for my new car. After having issues with a previous finance company - working with DSG and Steve specifically was quick and easy. They did not mess me around and were very reliable and responsive. George who also helped at getting documents over to me was very helpful and friendly too. A great company to work with and I would definitely use them again.

This company is awful , do not enter into any agreements with them . a Very poor operation save yourself from being burned.

Joe at DSG Finance was clear and transparent, completely in line with the guidelines. Always great to speak with someone articulate and open to questions.

Zero assistance from Mike Green when it came to rejecting a faulty car from August Performance. Thankfully, Aldermore finance has upheld the rejection, but 17 weeks after my original complaint and the "broker" still provides no help to speed up resolution. I was directly told that Mike was "staying out of it" (essential for a broker) and that he "thought I was keeping it", despite me never having said anything of the sort. Could not be more aligned with the dealer and less helpful for customers if he tried.

Callum made my finance process an ease. With understanding busy schedules and reorganising follow up calls the process what simple and straightforward. I would highly recommend choosing DSG Connected for any finance needs.

Such an easy process, efficient and quick.

Callum assisted me. He is very knowledgeable and answered the many questions I had so eloquently. He explained everything in detail.

Would highly recommend.

Brilliant service from adam thompson, nothing was an issue.

If I could give 0 stars, I would.
Avoid this company at all costs. My experience with DSG was a complete mess from start to finish. I was repeatedly lied to—despite being copied into emails that proved otherwise—and no one, including the managers, seemed to know what they were doing.
Several managers promised to take over my case but disappeared without follow-up. I was left in tears, and the finance company had to step in to resolve issues and chase payments while I waited at the dealership, two hours from home, to collect my car. Whilst the payment was submitted I was told whilst waiting to collect my car that it would take 2 business days to clear. This was never explained and to me beforehand. What was explained is that they could have done a transfer that day but as it was business to business it would incur a charge which they weren’t prepared to pay after all of the messing around. I then left the garage with no car and cancelling all agreements as I would not be able to travel down again which left me in absolute tears.
DSG also falsely claimed to have an account with the dealership, which turned out to be untrue. Their lack of communication and incompetence cost me two days' pay and caused nothing but stress.
They earn a referral fee but do nothing to deserve it. This was a truly upsetting and exhausting experience—I was just relieved to be done with them in the end.
There is a formal complaint going in regarding the process but in the meantime would like to warn anyone else thinking of using them as a broker.

Joe and the team have been incredibly helpful and informative. They handled my sale with professionalism and efficiency. I am very impressed with this company and highly recommend them to others for their exceptional service. They kept me updated at all times and always followed through on their promises. Joe is truly an asset to this company.

Really good people who help you a lot and make sure you are happy with everything also always keeps you updated with everything thank you so much dhiren for you help really good people

Adam was fantastic, he offered me a considerably better deal than the car dealer.

Highly recommended

One of the best- simple - easy - efficient- no hassle - no hidden fees. 3 days turnaround from application to car payment.

My broker was Joe Gough. He was brilliant at keeping me updated on the quick and efficient process with DSG. Joe was polite, friendly and makes the whole process painless. Thanks again for your support.

Minhaz handled the application very professionally. Constantly communicating with me throughout. Ironed out any issues that come about and had it all under control. Would recommend this company.

Great service. These guys genuinely give you the best rates available. If you want finance these are the guys to sort it.

The help I received from Josh was amazing, really understanding and determined to help his customers

The help from Callum throughout my application is nothing short of amazing, honestly he went above and beyond with trying to get it through right until he was meant to finish. I can’t recommend highly. Thank you so much Callum

Fantastic company, submitted an application through a dealer at 5pm. Phone call first thing and finance sorted and paid by 2pm. Would highly recommend and Joe was great!

Spoke with Steven in regards to arranging finance on my new vehicle. Contacted him on the Friday had all the documents ready and in place by the Monday. Very smooth and easy process couldn’t be more than happy with the service I received.