placed an order, shipped out, sent back to warehouse for some reason, i requested a refund - no answer, not via email, not via phone. just ignoring clients
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Buying on their web site is very easy . Conro has a lot of references in stock. Plus the prices are reasonable.
We highly recommend Conro Electronics. They have been our main provider of top quality solders and equipment for many years. Neil has been instrumental in improving all of our soldering processes sin... もっと見る
I use Conro on a daily basis for all my consumable ordering. Great company to deal with and the online portal makes it so much easier for ordering. I like the regular updates we receive on email to g... もっと見る
企業が回答しました
企業情報
当該企業による記述
ConRo is a specialist distributor of high-performance specialty chemicals & materials supporting Aerospace, Aviation, Defence, MRO and OEM manufacturing environments. We also work closely with customers across high-reliability markets, including Automotive, Medical, Industrial, Rail and Renewable Energy sectors.
連絡先
Unit 3-4, Williams Court, Pitstone Green Business Park, LU7 9GJ, Pitstone, 英国
- 02089531211
- info@conro.com
- conro.com
4.5
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast delivery to Czech Republic.
2023年6月28日
Quick and painless to order
Quick and painless to order, Carriage is really expensive though if you do a timed delivery
2023年6月14日
Conro CS was fantastic
Conro CS was fantastic. They were aware of my order's urgency and arranged for its shipment in a timely manner. I am extremely grateful for their assistance.
2023年6月13日
Very helpful and quick
I messed up my order address, they were very helpful, contacted me and quickly amended my mistake at no cost to me. Item delivered and was of flawless quality.
2023年6月6日
All good for me
2023年5月29日
Very quick delivery with plenty of…
Very quick delivery with plenty of updates on delivery status. Good service all round
2023年4月26日
Very fast transaction and delivery
Very good webpage layout, easy registration, hassle free check out and fast shipping to EU.
2023年3月22日
Misleading
When I placed my order in November 2022, I was told my delivery date would be within around 10 days, which was great. However, within a week I received an email that the order was delayed and would be dispatched at the end of December. When it came to the end of December, I received another email notifying me that the new expected dispatch would be the end of January 2023. In the end I received my order at the end of February 2023 - over 4 months late.
I understand that this was an issue from the manufacturer's side (hence not 1 star), but I would have expected better transparency on delivery date which would have allowed me to manage my expectations and adjust the planning of my project. Disappointing supply chain management.
2023年2月27日
ConRo Limited からの回答
I am sorry you were not happy with your experience with us which, as you point out, was due to delays from the manufacturer who was experiencing supply chain issues. We did try to make this as clear as possible by having a statement in bold / red above the “add to basket” icon saying that this product was affected by supply chain issues and that lead times can vary to the standard lead time stated. The changes in lead time was not due to a lack of transparency, we can only give information when / that we receive from the manufacturer and I can see we updated you every time we were told of a change.
We did offer the same product in a different pack size which was in stock with manufacturing, however you chose to wait for the pack size ordered. We also offered the opportunity to cancel and refund at any time, but it is highly likely that this product was not available elsewhere either.
Henkel (like many manufacturers) have been heavily affected by supply chain disruptions over the last year and we have both been working hard to ensure customers are impacted as little as possible. The supply chain issues are not yet resolved however things appear to be easing up now and so hopefully you won’t be affected next time you do require the materials.
Kind regards
Conro team
Good comms & fast shipping.
2023年2月27日
Arrived on time
2023年2月16日
you said you had goods in stock took…
you said you had goods in stock took payment and never forwarded an invoice when eventually they were delivered
2023年2月10日
ConRo Limited からの回答
Thank you for your review and I am sorry you were not happy with your purchasing experience.
I have checked and our website showed that this product was not in stock. It showed “available to order, your estimated delivery is DD/MM/YY”. This was advised again at checkout when selecting delivery date and additionally in our emailed acknowledgment.
The manufacturer has been facing raw material delays due to world wide issues and this material has unfortunately been one of the materials affected. We have a red highlighted statement about these issues above the “add to cart” button. We also provided updates at every stage of the way and had this material expedited from Germany to be able to supply as quickly as possible.
The invoice was automatically sent to the purchasing email address at point of despatch and, when a copy was requested, this was emailed straight away.
I hope this messages clarifies your points and if you have any further questions please do not hesitate to contact us.
Kind regards,
Conro Team
Right stuff on time
2023年2月3日
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