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5぀星のうち5の評䟡

Sent my Gaggia Classic in to be repaired and serviced. Just got it back, works like a dream again. Zsolt was very helpful and patient throughout especially with getting the machine back to me. Kept me... もっず芋る

5぀星のうち5の評䟡

The website is excellent and had parts diagrams of my coffee machine which was a huge help with diagnosing the problem. It was then very easy to order the parts I needed and the prices were reasonabl... もっず芋る

5぀星のうち5の評䟡

Excellent service. Very quick delivery - arrived next day. Needed new draw for my coffee machine which came in 2 parts(front and back) and needed assembling. I asked if they could assemble the draw b... もっず芋る

5぀星のうち4の評䟡

Delonghi o-rings and silicon grease arrived to time but did not fully fix watery puck problem. So phoned for advice and given some useful ideas without being rushed. V.good after sales service but ne... もっず芋る

䌁業が回答したした

䌁業情報


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4.8

優良

TrustScore 5段階評䟡の5

124件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.8

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5぀星のうち5の評䟡

Sent my Gaggia Classic in to be


Sent my Gaggia Classic in to be repaired and serviced. Just got it back, works like a dream again. Zsolt was very helpful and patient throughout especially with getting the machine back to me. Kept me informed about the work and the options regarding replacement parts. Great service

2025幎6月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent website with parts diagrams

The website is excellent and had parts diagrams of my coffee machine which was a huge help with diagnosing the problem. It was then very easy to order the parts I needed and the prices were reasonable.
I ordered a replacement pump which arrived within a few days and my coffee machine is now working again.

2025幎6月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

Excellent service. Very quick delivery - arrived next day. Needed new draw for my coffee machine which came in 2 parts(front and back) and needed assembling. I asked if they could assemble the draw before it was dispatched, which they did. Only one negative, all messages and requests have to be made on email. There is no phone communication.

2025幎6月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Hassle free

My second time having to order replacement parts for my coffee machine. Great website that lists every single part so you get exactly what you need. Fair pricing, quick delivery and excellent packaging. Pleasure to do business with

2025幎2月21日
自発的なレビュヌ
5぀星のうち3の評䟡

Expensive for small washer

Chatted online and asked for a part number for a Gaggia. Online assistant couldn't help and asked me for the part number !! Eventually ordered a rubber valve ring for £5.64 inc postage. Expensive for what it is.

2024幎11月21日
自発的なレビュヌ
Mr Bean2Cup ロゎ

Mr Bean2Cup からの回答

Dear David,Thank you for sharing your views on our services. We always appreciate customer feedback as it is crucial for identifying and addressing issues to enhance the quality of our support.I have conducted a thorough review of the chat logs from yesterday, the 21st of November, based on your review mentioning the request for a part number from our agent. In that conversation, you stated, “Part number please for Gaggia Brera V2 brewgroup o-ring set.”
Due to the general nature of the request, our representative asked for additional information to assist you effectively. To further identify your coffee machine and provide the precise help needed, we requested that you send some pictures in accordance with the guidelines provided in our article belowhttps://help.mrbean2cup.co.uk/article/quick-guide-to-find-spare-parts-for-your-coffee-machineYour response indicated a preference to explore options on Amazon. While we respect your decision to seek alternatives, our agent's approach aimed at ensuring we provide you with the correct part to avoid any issues.
Regarding the order pricing, I am pleased to inform you that our price of £5.64 was indeed lower than what I found on both Amazon and eBay. https://www.amazon.co.uk/Saeco-996530001829-11003671-Transp-Valve-Wa/dp/B00DFX0EKK/ref=sr_1_4?crid=FUP9P8V2HYG8&dib=eyJ2IjoiMSJ9.Hgnaxj1gmwbtZIole_4G_FBZlON1NGxqYRGQoIdoFoOwcxBcYOdTDfr4qbQEOpH0Yg9oP1qGJTqM0hxK42EBVb7pBm-Ek0idYs1YsAlKCfo._wLZb-tcwMl6KgYDPQhRJM7GN3w4WRnL5H6zUWBKq38&dib_tag=se&keywords=11003671&nsdOptOutParam=true&qid=1732269721&sprefix=11003671%2Caps%2C139&sr=8-4https://www.ebay.co.uk/itm/153498460047?_skw=11003671&itmmeta=01JD9NNTSAFA2G6WGNVW77A9BX&hash=item23bd389f8f:g:r9MAAOSwi8dbWCas&itmprp=enc%3AAQAJAAAA4HoV3kP08IDx%2BKZ9MfhVJKme7dNaMt7BJqdlPyUxg7%2BbT%2BmZMGc0fV%2BVg1q6gZrWMYMEey1KP7ZT0ZQ9iXWMiVtiEg9DkQAxQ5o9Ym6EzwnOfopMp6jgKqcMZH4g304cwuSsJoM4p9wi5YYDBopzk66jpGmNqP4sTxv8TqyWg%2FXvkOfdLsaCxG4pl1am%2F4RnOlCTNwaddPg23EH9gJez483T%2FvcLM2AXowjJ7CPZhJ645Z%2F189%2BLrbILPCRdW1gog0bRCm0R7xbYpFo6fyR5UD%2FX2G%2BEIJC9OrG%2FHYMFh0Km%7Ctkp%3ABk9SR-Cs17XqZAThis underscores our commitment to offering competitive prices and reliable service. However none of these listings from our competitors mention that there are V1 and V2 gaskets and how to distinguish between them. I hope you followed our instructions before placing an order.
In conclusion, I believe our team handled your inquiry with diligence and professionalism. We strive to provide excellent service and the most competitive pricing, and I am confident in the measures we have taken in this instance. We are always open to learning and improving and appreciate your help in this continuous process.Thank you again for your feedback, and please feel free to reach out with any more questions or further assistance.Best Regards,Zsolt

5぀星のうち5の評䟡

Great store

Thanks to this store, I saved my coffee machine, so I need to give a good review. The graphs available for the machines are extremely helpful, and the delivery was speedy. It was delivered even quicker than expected. They have a lot of original stock, and also some replacements which is what I got. Great store and has great customer service.

2024幎7月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent email service

Having bought a few replacement parts for my coffee machine i had a few problems fitting them. I dropped and email describing the problem and within a few hours my machine was back up and running! Excellent service.

2024幎3月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent

Zsolt was excellent. Clearly very knowledgable about coffee machines and seemed very willing to help me solve my issue. His communication was clear and he replied promptly to my questions.

The website is great as well. They had an interactive diagram of my machine which helped me identify the individual parts (they also have these parts for sale) and that helped massively.

Next time I need anything coffee machine-related, ‘Mr. Bean to cup’ will be my first stop!

2024幎1月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant company

Brilliant company , clearly understands coffee drinkers needs, and even though it was just broken O rings meaning no coffee in dry January, sent to me in under 24 hours from order, a reminder to me that I must support smaller independents who provide value and service , not rely on the larger internet (we all know who) companies. THANK YOU.

2024幎1月12日
自発的なレビュヌ
5぀星のうち5の評䟡

My Coffee Hero

The grinder unit in my De Longhi coffee machine failed about a month ago.
After trying various online parts suppliers (who failed to find the part after 2 weeks) I found MrBean2Cup owned by Zsolt. What a breath of fresh air to be able to communicate quickly via WhatApp and identify/supply the part very quickly.
I used various online tutorials to take out the part and re install it. All seemed well EXCEPT that the grinder still failed to grind the beans. I explained the issues to Zsolt and although he doesn’t repair machines, he offered to take a look for me and resolved the issue in no time. We then had a prolonged ‘Mexican Standoff’, as I wanted to pay Zsolt for his time, but to no avail. He insisted that he was just happy to have a satisfied customer.
I wish I could give more than 5 stars, this experience has been that good. This company deserves every success.
Thank you Zsolt.

2023幎12月4日
自発的なレビュヌ
5぀星のうち5の評䟡

My new Magenta prestige

First of all thank you Zsolt for all the help, information and advice you gave me on my Naviglio and the purchase of my new Magenta Prestige
WOW what a machine Its doing everything I need Still trying and adjusting Enjoying the experience and the coffee Tony Packham

2023幎12月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Zsolt gave me a superb customer service


Zsolt gave me a superb customer service experience. He was very quick in replying to my emails when I was asking about the possible cause of the issue with my coffee machine. Even though he could not be 100% sure of what the cause of the issue was because all his assessments were based on my videos he was spot on in getting it but as he could not check it personally he recommended a nearby Gaggia repair specialist who fixed it for me.

2023幎7月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Had an issue with a part that I had


Had an issue with a part that I had ordered for my Gaggia classic, this company went above and beyond to rectify the problem, highly recommend this company, brilliant customer service.

2023幎6月15日
自発的なレビュヌ
Mr Bean2Cup ロゎ

Mr Bean2Cup からの回答

Thank you for your feedback, Dave!

5぀星のうち5の評䟡

Aging Delonghi Prima Donna

Had a problem with an aging Delonghi Prima Donna. Zolt very patiently diagnosed the problem via WhatsApp; suggested the required parts and tips for fitting. Now works perfectly for a fraction of the replacement cost. Many thanks.

2023幎5月30日
自発的なレビュヌ
Mr Bean2Cup ロゎ

Mr Bean2Cup からの回答

Thank you for your feedback, Billy!

5぀星のうち5の評䟡

Excellent service

Excellent service. Customer service helped me locate the part I needed. Fast shipping and a great price. Thank you MrBean2Cup!

2023幎4月22日
自発的なレビュヌ
Mr Bean2Cup ロゎ

Mr Bean2Cup からの回答

Thank you for your feedback, Dave!

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