I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in... ãã£ãšèŠã
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We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and atten... ãã£ãšèŠã
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Had a conversation with Carole at Poplar Crisp Street office We booked a time and date and we walked through the options. Happy with my choice of the Gold standard Also pleased as a Coop party me... ãã£ãšèŠã
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Excellent service I was seen by debby her explanation on how all plans work was excellent really knowledgeable knows her job very well I Would highly recommend using co-op funeral services to frie... ãã£ãšèŠã
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4.7
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my family have always used your greatâŠ
my family have always used your great funeral service i would have preferred choice of coffin i.e. a solid oak not a rubbish Veneered one but a great service thanks
2026幎8æ3æ¥
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Co-op Funeralcare ããã®åç
Hello Michael, thank you for your review. We're so glad that your family has always used our funeral service and that you found it to be great. We appreciate your feedback regarding the coffin options and your preference for solid oak over veneered choices and we will certainly pass your comments along to our team.
^Best Wishes, Simon
My experience with the co op
Very helpful and professional no complaints I first used co op in 1970s
Glad too see they are still as good
2026幎8æ5æ¥
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Co-op Funeralcare ããã®åç
Hello Frank, thank you for your review. We're so glad that you found our team very helpful and professional with no complaints. We're incredibly grateful for your decades of loyalty since the 1970s and we're so pleased to hear that we are still as good today as we were back then - thanks!
^Best Wishes, Simon
Professional and trustworthy
Clear, patient, professional telephone arrangements. All good
2026幎8æ3æ¥
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Co-op Funeralcare ããã®åç
Hello and thank you for your review. We're so glad that you experienced clear, patient and professional telephone arrangements. It's wonderful to hear that everything went well for you.
^Best Wishes, Simon
Changed funeral plans
My wife and I decided to change our funeral plans and the telephone sales agent was excellent. He walked us through the requirements and options and set up the new plans up over the phone. Peace of mind. Excellent service.
2026幎8æ3æ¥
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Co-op Funeralcare ããã®åç
Hello and thank you for your review. We're so glad that you and your wife had such an excellent experience with our telephone sales agent when changing your funeral plans. It's wonderful that he walked you through your options so thoroughly to set everything up over the phone, giving you both total peace of mind and excellent service.
^Best Wishes, Simon
Completed online
Completed online, Easy process no complicated questions, fully explained
2026幎8æ7æ¥
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Co-op Funeralcare ããã®åç
Hello Karen, thank you for your review. We're so glad that you found our online process easy with no complicated questions. It's wonderful that everything was fully explained to you along the way.
^Best Wishes, Simon
Extremely satisfied!
I've recently pre-paid for my funeral with Co-op Funeralcare plan. It was very easy and quick to do online. Within a few days I received a letter with all the necessary documents in a lovely folder detailing the contents of my funeral plan and chosen Co-op funeral home. The folder also contains two very handy small cut out funeral plan cards with my plan number on them. I kept one and gave the other one to my daughter. I made a mistake about the chosen Co-op funeral home, so I called customer service care to change it, which was not a problem and I was able to change it. Customer service care were very professional, polite, patient and kind. Within 2 days I received a letter with the amended Co-op funeral home. I did a lot of research and I'm glad that I chose the Co-op funeralcare plan. I now have peace of mind that everything will be taken care of.
2026幎7æ29æ¥
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Co-op Funeralcare ããã®åç
Thank you, Suzanne. I'm really pleased we were able to give you peace of mind and you're happy you chose us for your funeralcare needs. If you need anything else, please don't hesitate to reach out to our customer service team again
^Mike
Easy process
I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in place. Iâve chosen the co-op direct cremation as the staff at Bishop Auckland were brilliant when my mum died.
2026幎8æ9æ¥
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Co-op Funeralcare ããã®åç
Hi Deborah,
Thank you for sharing your brilliant experience with the team in Bishop Auckland. I'm sending my deepest condolences for the loss of your mum. I'm also glad you found the online process clear and easy to follow. We really appreciate you choosing Coop Funeralcare.
Take care,
^Cheryl
I lost my mother and father a couple ofâŠ
I lost my mother and father a couple of years ago . Couldnt fault the cremations . But comments at maidstone and herne bay co op funeral care branches were upsetting . Both branches made comments about bodies could smell .
2026幎8æ1æ¥
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Co-op Funeralcare ããã®åç
Hello Antony, thank you for taking the time to leave a review. I'm pleased to hear that you were satisfied with the arrangements for your mother and father's cremations, however I'm sorry to hear that parts of your experience left you feeling upset, especially at such a difficult time.
Thank you for sharing your feedback. I'll ensure your comments are shared with the local teams so they're aware of your experience.
^Take care, Simon
My husband and I were given time toâŠ
My husband and I were given time to discuss our uncertainities. There was no pressure to make quick decisions. We appreciated any advice given and believe we took the best plan for ourselves.
2026幎7æ16æ¥
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Co-op Funeralcare ããã®åç
Thank you for sharing your feedback, Mary. I'm pleased to hear that you found the advice helpful and feel confident in your chosen plan. ^Aidan
Mumâs funeral
Everything from receiving my mum into their care before the funeral and the service we received until the end was perfect. Lisa and your team were amazing.
Thank you
2026幎8æ6æ¥
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Co-op Funeralcare ããã®åç
Thank you for taking the time to share your experience, Anne. It means a lot to know we could support you and your family during such an incredibly difficult time. ^Aidan
Empathety
Empathetic young man listened to me and did not try to
oversell the product
2026幎7æ31æ¥
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Co-op Funeralcare ããã®åç
Hello, thank you for sharing your experience with us. We are very glad to hear that you felt supported by one of our colleague, and had an overall positive experience.
^Best wishes, Victoria
No silly questions .No persistant salesâŠ
No silly questions .No persistant sales calls .Very competetive price .Clear ,simple instructions .Peace of mind with no stress or hassle .Perfect .Would highly recommend .
Thankyou
2026幎7æ26æ¥
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Co-op Funeralcare ããã®åç
Hello Andrea, thank you for your review. We're so glad that you experienced no silly questions or persistent sales calls and that you found our price very competitive. It's wonderful that our clear instructions gave you total peace of mind - we truly appreciate your perfect rating and recommendation.
^Best Wishes, Simon
The service was friendly
The service was friendly, clear and straightforward. I was able to ask anything without feeling awkward. It was sorted very easily.
2026幎7æ22æ¥
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Co-op Funeralcare ããã®åç
Hello Pauline, thank you so much for your review. We're so glad that you found our service friendly, clear and straightforward. It's wonderful that you felt comfortable enough to ask anything without feeling awkward and we're pleased that everything was sorted very easily for you.
^Best Wishes, Simon
Easy to navigate web site withâŠ
Easy to navigate web site with information supplied at every stage to ensure that I selected the plan I wanted.
2026幎8æ6æ¥
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Co-op Funeralcare ããã®åç
Hi Jane, it's great to hear you found the website easy to navigate and that it wasn't difficult to find the information you needed. We really appreciate you choosing Co-op Funeralcare.
Take care,
^Cheryl
Tim was very welcoming and explainedâŠ
Tim was very welcoming and explained every part of the plan we had decided on.We left feeling totally satisfied that our wishes would be carried out .
2026幎7æ29æ¥
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Co-op Funeralcare ããã®åç
Hi Harold,
Thank you for sharing your experience with us. I'm really pleased that Tim made you feel welcome and understood. Your wishes matter to us and we really appreciate you trusting Co-op Funeralcare with them.
Take care,
^Cheryl
Simple to arrange and took les than 10âŠ
Simple to arrange and took les than 10 minutes to fill out form. No fuss and very straightforward. Plenty of options for advice and help to family should you need it.
Top service for a delicate subject.
2026幎8æ6æ¥
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Co-op Funeralcare ããã®åç
Hello Maurice, I'm so glad to hear you found the form simple to use and the process straightforward. We know this isn't the easiest of subjects to deal with, but we're here if you have any questions or queries.
Take care,
^Cheryl
Me and my brother lost our dad at theâŠ
Me and my brother lost our dad at the beginning of July and from starting dad's funeral process the staff have been absolutely amazing nothing was to much trouble they are a very supportive firm i would highly recommend to anyone and we would like to say a massive thank you to you all for your kindness at this sad time from the Lowe family x
2026幎7æ6æ¥
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Co-op Funeralcare ããã®åç
I'm so very sorry to the Lowe family to hear of the loss of your dad last month. We know this is a very difficult time for you all, and are glad the team were able to be there to support you through it. If you need anything else, please don't hesitate to get in touch.
Sending our best wishes,
^Cheryl
Sort your. funeral plan out at the Co Op...for peace of. mind !
From the moment. we arrived we felt comfortable and were looked after.We have always trusted the Co Op and James who sorted our funeral plan instantly helped us to relax.He was patient, kind and thoughtful.Thank you so much .It. was not. solemn ,we even managed. to have. a. laugh .
2026幎7æ29æ¥
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Co-op Funeralcare ããã®åç
Hi Jennifer, it's wonderful to hear you had such a positive experience with James, thank you for taking the time to leave us a kind review, we really appreciate it ð ^Take care, Michelle.
I made an inquiry about direct funeralâŠ
I made an inquiry about direct funeral plan for myself, I was given a call back and the representative was very professional, he went through the plan with me and answered any questions I had making sure I chose the right plan for me, he was very respectful and took his time giving me all the information I needed .
2026幎7æ28æ¥
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Co-op Funeralcare ããã®åç
Hi Janet, thank you for taking the time to leave us a review. I'm happy to hear that you found our representative professional, respectful and helpful when choosing your funeral plan ð ^Take care, Michelle.
Brookfields Funeral Services, best care and attention!
We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and attention to detail from Jules and Debbie and the rest of the staff, was perfect. Even through all the sadness, they were there with cups of tea and advice. Thankyou for everything, you helped my family at our most vulnerable of times.
2026幎7æ19æ¥
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Co-op Funeralcare ããã®åç
Hi Amanda, I'm sorry for your loss, and thank you so much for your kind and thoughtful review. I'm glad to hear Jules and Debbie and the rest of the staff at Brookfields Funeralcare were respectful and empathetic while assisting your family during this difficult time ð ^Take care, Michelle.
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