Sadly we had to claim for our poor little dog. Corinium were efficient and supportive,with very little input from me, would recommend.
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Dog got sick. Vets made her better. Vet made many dollars. Corinium refunded cost minus excess and old dog 20% co payment. They were not terribly quick but thankfully dog remains quick. Certainly... ãã£ãšèŠã
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I have found Corinium to be fair. When I had one claim rejected and revisited it. They over turned their original decision. The additional costs are steep but this is the same with most other pet... ãã£ãšèŠã
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Prompt no quibble payment of our claim after providing basic information about our dogâs injury.
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Corinium Insurance Services provide personal lines insurance products which are available online direct to members of the public. Specialising in Income Protection, Mortgage Protection and Pet Insurance.
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Trent Services (Administration) Ltd, GL7 1XD, Cirencester, è±åœ
- 01285 626032
- info@coriniuminsuranceservices.co.uk
- coriniuminsuranceservices.co.uk
4.4
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ABSOLUTELY BRILLIENT!!!!
Well what can i say about Corinium except outstanding. I have had pet insurance for many many years as my pets are my family. I as you can imagine have had dealing with many other pet insurance companies and Corinium by far for my pets needs and my reassurance have excelled. They continue not to disappoint and believe me my pet had a back accident which lead into 1000s and Corinium have not questioned nor unendated me with calls , Questions etc. Thank you so much for all your help you have and continue to give and a special thank s from my furry pooch Xena .
2025幎11æ24æ¥
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Corinium Insurance Services ããã®åç
Good Morning Terry
Many thanks for your 5 star review, we really appreciate your comments.
Kind regards
The Pet Claims Team
Excellent service
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning Andrew
Thank you for your 5 star review. We are pleased that you have been happy with our service.
Kind regards
Lewis
Headline cover doesnât match payout
We had a Lifetime policy with Corinium. After emergency treatment and euthanasia of our dog, we claimed £848.89. £5.60 was paid.
Euthanasia and cremation costs were excluded under the policy wording. The claim was handled by Trent-Services and underwritten by Watford Insurance Company Europe Limited.
The Financial Ombudsman agreed the exclusion applied. Iâd strongly advise reading the full exclusions carefully, especially around end-of-life costs, before purchasing.
2026幎2æ17æ¥
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Corinium Insurance Services ããã®åç
Dear Mr Berrill
Weâre very sorry to hear about your loss and appreciate you taking the time to share your experience. We understand how difficult this time can be, and we aim to handle every claim with care and sensitivity.
In this case, the claim was assessed in line with the policy terms and conditions, which exclude euthanasia and cremation costs. This position was also independently reviewed and upheld by the Financial Ombudsman Service.
We recognise how important it is for customers to fully understand what is and isnât covered when choosing a policy. We always encourage customers to carefully review the policy wording and welcome any questions before purchase, so they can select the level of cover that best meets their needs.
If you would like to discuss your claim further, please feel free to contact us directly and we will do our best to assist.
Kind regards
The Pet Claims Team
Good customer service
Good customer service
Could always speak to someone if I needed to and the service was very efficient.
2026幎1æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Dear Ms Hassell
Thank you for your 5 star review.
We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
Claim moving int9 new year
My claim was handled promptly. As my claim moved from one year into the next I was a little confused when part of it was seemingly rejected. The call handler explained it well and I was satisfied immediately.
2026幎1æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Dear Mr McNeil
Thank you for your 5 star review.
We are pleased that we were able to explain the situation and you were happy with our service.
Kind regards
The Pet Claims Team
Great service
Great service, easy online form to complete and great customer service when I rang with the initial questions. Thank you for my two payments, my fur babyâs treatment continues but hopefully we can get him better sooner rather than later ð
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning Susie
Thank you for your 5 star review.
We are happy that you have been pleased with our service for your claim and subsequent payments.
Kind regards
The Pet Claims Team
Alfie the Beagle
Both my dogs are insured through Corinium.When I needed to make a claim for Alfie the beagle who needed surgery Corinium were just fantastic.My claim was dealt with quickly.Phone calls are always answered by extremely helpful staff.
Great faultless customer service.
2026幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Dear Ms Williams
Thank you for your 5 star review, we are pleased that you were happy with our service.
Kind regards
The Pet Claims Team
Easy claim process and customer serviceâŠ
Easy claim process and customer service is just amazing.
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning
Thank you for the 5 star review.
We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
Corinium Insurance Services ããã®åç
Good Morning Dawn
Thank you for your 5 star review, we are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
We have been using Corinium for aâŠ
We have been using Corinium for a number of years, and they have always been helpful, kind and courteous when making a claim for our Springer Spaniel Marvin
2026幎1æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning Nigel
Thank you for the 5 star review, we are pleased that you are happy with our service.
Kind regards
The Pet Claims Team
Everything was smooth
Everything was smooth. I had to make two claims sadly, vets did the first one. And I did the second one. Both times, the processing was quick. I wish I had done the claim myself and saved £35! First payment was prompt (too prompt in fact, when we had to go back due to infection, vets charged £20 for continuation because they had closed the claim as payment has been made)
Second payment was in a reasonable time frame.
2025幎12æ17æ¥
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Corinium Insurance Services ããã®åç
Dear Mrs Gautam
Thank you for the 5 star review, we are pleased that you are happy with our service and turnaround times for your claims.
Kind regards
The Pet Claims Department
Claim process easy to set up online
Claim process easy to set up online. Communication is clear and precise by email and text. I would highly recommend Corinium Pet Insurance.
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Afternoon
Thank you for your 5 star review, we are pleased that you are happy with our service.
Kind regards
The Pet Claims Team
Kind and understanding service
Kind and understanding service. We were very grateful for the team support. Thank you so much for your help.
2025幎12æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning
Thank you for the 5 star review, we are glad that you have been happy with our service.
Kind regards
The Pet Claims Team
A Satisfied Client
I made a claim following my dog needing a visit to an emergency vet.
The claim was settled to my satisfaction, however it took a lot longer than I expected it to & I was amazed to be told that GDPR terms applied to my dog's health history. I am familiar with GDPR, & it does not apply to animals, therefore my claim could have been settled sooner than it was.
Other than the above minor gripe, I was well satisfied with Corinium.
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Dear Brian
Thank you for your review, we are happy that you were satisfied with our assessment.
I am sorry that there was a delay relating to your dog's clinical history. I believe that the GDPR issue may have been due to the Vet Practice including the owner's personal data within the pet's clinical history and therefore there is a need to be careful when it is being shared. However I would be happy to look into your claim should you wish for a more formal response. Please contact us on 01285 626020/petclaims@trent-services.co.uk if you wish to discuss this further.
Kind regards
Lewis Murphy
Claims Manager
Prompt action and payment.
2025幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Good Morning,
Thank you for your review, we are pleased that you were happy with our service.
Kind regards
The Pet Claims Team
Corinium
Restored My Faith In Insurance!
I can't recommend Corinium enough.
My dog has been through 2 separate health issues and each time I've dealt with them its been a pleasure and claims are paid promptly. It goes to show decent insurance companies do exist!
2025幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Corinium Insurance Services ããã®åç
Dear Mrs Smith
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Yours sincerely
Lewis Murphy
Claims Manager
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