Never buying from this company again! People please be aware, firstly the bags I ordered arrived & I was not happy with them i contact cossette they ignore my e-mails & then after weeks reply and say... もっと見る
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I purchased two Prada bags and an LV belt from Cosette, and all of them turned out to be fake. I’m shocked and frustrated that this company is still operating despite so many complaints from others. I... もっと見る
企業が回答しました
Wow, my first time making a purchase and I'm so impressed! Was hesitant at first because I got a great deal on a bag but from a company overseas, so wasn't sure what to expect and it it was reliable.... もっと見る
Your selection, prices and service are outstanding. I compared the product I bought from you with other suppliers and you were the best regarding price. In addition, your communication and service a... もっと見る
企業情報
当該企業による記述
Are you searching for a comprehensive review of the latest fashion trends? Look no further than Cosette! As Australia's premier luxury retailer, we bring you an extensive collection of most covetable designer brands that include Gucci Marmont handbags, Prada Saffiano, Dior Shopping Totes, Chanel sunglasses, Saint Laurent, and more. Sale Styles also include Jacquemus bags on sale. Since 2015, COSETTE has offered the finest collection of authentic luxury brands online and in-store. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands. All items we receive from our European suppliers are new and verified authentic. Cosette’s collection currently includes the Bottega Veneta Cassette, Balenciaga Hourglass and Jacquemus Le Chiquito and more. Whether you’re a seasoned designer collector or a shopper making a first investment purchase, there’s a big collection of items and price points available. You can also choose from buy now pay later payment options at checkout. In need of an update of your current favourite designer brand? Or start a new love affair with your new favourite plus-one? Browse from over 20 of the greatest luxury brands at Cosette.com.au Quickest way to find a Gucci store near you? Cosette.com.au lets you peruse page upon page of designer bags and accessories, so you can feel like you’re strolling through a row of luxury boutiques in Capri, or sitting front row at fashion week, all from the cosy comfort of your own couch. Style connoisseurs will also love that Cosette even sells the most gorgeous collection of home scent, including candles from the oldest luxury candle maker in the world, Cire Trudon. Cosette sources the most covetable items, all at discounted prices. Consider it the smarter way to shop for the most hunted luxury styles. Sign up for Cosette’s newsletter and you’ll get advance notice of the styles as they arrive. Like all the best luxury shopping, stock at Cosette too, is limited, so an early look can come in handy. Come browse our range of products, shop your new favourite plus-one. From Burberry Logo Louise bag to a collection of Prada, Gucci, Saint Laurent YSL wallet on chain, plus more.
連絡先
80 George Street, 2000, The Rocks, オーストラリア
- info@cosette.com.au
- cosette.com.au
2.8
まあまあ
586件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Smooth Laybuy Service, would recommend
Great option to laybuy, item was shipped the next business day after final payment, wrapped safely and beautifully.
2023年3月23日
自発的なレビュー
Extremely disappointed
Extremely disappointed! My Saint Laurent bag arrived today. Upon opening, there was no Saint Laurent box for the packaging, just a dust bag. I have ordered directly from the Saint Laurent website before and have received the dust bag and box packaging. Why is it different with you if the product is authentic? I looked past this and viewed the paperwork within the box, trying to match up the codes and to my horror, the authentication paperwork and the data code stamp on the bag do not match!!! This leads me to believe that you have sold me a counterfeit bag. I would like a refund immediately!!
2023年3月5日
自発的なレビュー
Cosette からの回答
Dear Patricia,
Thank you for taking the time to write a review.
We take the authenticity of our products very seriously and would like to assure you that all of our bags are indeed authentic. As we are not a Saint Laurent flagship store, we are not always able to provide the original packaging with our products. Our apologies for any inconvenience this may have caused.
We appreciate your cooperation in returning the item and have processed a full refund in accordance with our 7-day return policy.
If you have any further questions or concerns, please do not hesitate to contact our customer service team directly.
Kind regards,
The Cosette Team
Love the Gucci bag
Love the Gucci bag. Really nice.
Fast shipping and great communication.
Thanks, Cosette team.
2023年2月15日
自発的なレビュー
Genuinely wanted to like this boutique- fake bag :(
Please read this before purchasing! It might save you a massive hassle. I purchased from Cosette in December '22, received my bag near the end of January '23. Despite reported shipping delays & high volume of orders which led Cosette to not include my authenticity certificate that I had requested- I was still happy to receive my bag. Therefore, it was so shocking to find out the bag I received was fake!
This was confirmed by LegitGrails when I sent them very very detailed pictures of the bag. Originally when I asked Cosette about where the authenticity certificate I requested was - they said they didn't include it in my order but if I wanted to- they would reimburse me the authentication fee if I checked with Legit Grails or another service that tests the authenticity of luxury goods. So I checked with LegitGrails & their tests came back confirming the bag sold to me was fake.
The bag itself looked crazy real from the stitching, the serial number, the authenticity cards, the logo. I literally had to send LegitGrails the most detailed, zoomed in and clear pictures of certain aspects of the bag before they could confirm it was fake. That's how good these fake bags look now. In my opinion- Selling counterfeit bags is deceitful business. I decided to write this review to warn others, only after I received a full refund. Please be careful & always check your luxury goods with a 3rd party authentication service.
2023年1月24日
自発的なレビュー
This website is dodgy
This website is dodgy! I have ordered twice says available online! First, they came back saying out of stock. Ask me for another item or refund. Found an item i like, yet again!! Surprise surprise, the second time came back - cannot find the item! Wow! No ownership of their mistakes! TWICE! All they say is sorry and did you want a refund?
DODGY, MISLEADING, TERRIBLE EXPERIENCE! You’d be sorry shopping in this dodgy website! You have been warned. I cannot believe it happened twice and all they say is sorry and ask me if I want a refund or another item for the third time??? FOR WHAT? So you can do the same? I will file a complaint with fair trading against your DODGY website. You lure customers to order and pay then OUT OF STOCK! YOU HAVE BEEN WARNED! ITS THE MOST TERRIBLE EXPERIENCE!
2023年2月5日
自発的なレビュー
Cosette からの回答
Dear,
Thank you for taking the time to leave a review.
We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.
Please note that we had a technical internal issue displaying some products out of stock.
We have refunded the purchase amount of your order to your original payment method as our highest priority is your satisfaction.
If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.
Kindest,
The Cosette team
Good range of products, customer service a bit slow in responding
The website and purchasing process is great.
As there was an issue with the bag I ordered it was delayed and it was only after sending several emails that I finally heard from customer service nearly a week later. The problem was resolved and the person was very helpful but the lack of response was a bit frustrating. There needs to be additional staff looking after responding to enquiries as looking at other reviews it seems to be a common issue that many customers have had.
Delivery was very quick after dispatch and the packaging is lovely. Very happy with the bag once it did arrive.
2023年1月18日
自発的なレビュー
The price was extremely competitive …
The price was extremely competitive and I loved that they re-delivered to my work when I wasn't home. So quick! And the care taken with the boxing to protect the product.This is my very first investment piece and so hoary with the service.
2023年1月26日
自発的なレビュー
Happy with my purchase
Great sale, great product, fast shipment.
Post sale customer service 10/10. Pre sale customer service 7/10.
2023年1月21日
自発的なレビュー
Exceptional at every step - A+++
From the incredible price, to the super quick delivery, to the gorgeous packaging, to the valuation certificate, to the beautiful product- Cosette has exceeded my expectations and I will definitely be shopping with them again!
2023年1月15日
自発的なレビュー
Great overall service!
The purchase was easy, even when I mgs got respond within few hours and questions answered.
Delivery was quick, within 3 days and was updated when it was coming and arriving.
Best of all was Loved how well it was package, presented and protected my bag.
Great service and was so happy with my purchase. Will purchase from here again!
2023年1月18日
自発的なレビュー
Great retailer
This is my 3rd purchase through Cossette. Easy process and super quick delivery. All items are beautifully packed.
2023年1月17日
自発的なレビュー
Cosette convert
This is my third purchase from Cosette, as always it was received within a couple of days and packed immaculately.
My bag is perfect and I can’t wait to add more to my collection!
2023年1月9日
自発的なレビュー
Amazing range
Amazing range of products. Delivery was quick and came very well and beautifully packaged. Definitely recommend and will buy from again!
2023年1月10日
自発的なレビュー
Great service
The product I ordered was beautifully packaged and I received it very quick.
2023年1月12日
自発的なレビュー
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