Country Hotel Breaks レビュー 

232
TrustScore 5段階評価の3.5

3.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... もっと見る

5つ星のうち5の評価

I had dealings with Sophia and Paula who were both very diligent. My booking required a little liaising over a few days because of specific requirements. So I'm now looking forward to a lovely few day... もっと見る

5つ星のうち1の評価

Booked a three break at a spa resort in Kettering for our wedding anniversary. Pai upfront in Febuary for the break in August. Three weeks ago got an email stating booking had been cancelled for "oper... もっと見る

5つ星のうち5の評価

The location, you can go for a run into countryside without driving or walk into a town. The menu and good foods and dining service. The size, layout and linen of the bedroom The other spaces... もっと見る

企業情報

  1. 旅行代理店

当該企業による記述

Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.


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3.7

まあまあ

TrustScore 5段階評価の3.5

232件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.7

すべてのレビュー

(232)

過去12か月のレビュー数: 57

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5つ星のうち5の評価

Kirsty was fantastic

Kirsty was fantastic. She was very helpful, informative and efficient. It was easy to talk to her and made the process pain free.

2024年3月28日
自発的なレビュー
5つ星のうち5の評価

Holiday in The UK with style

Countryhotelbreaks site is very helpful to find a high standard level hotels everywhere in The UK. It is easy to navigate, provide all information we as guests would need. Absolutely easy booking process. We would use the site again as well as we would recommend it to anyone who looks for the hotels in nice quiet areas with comfort and good quality service.

2024年3月6日
自発的なレビュー
5つ星のうち5の評価

Country Hotel Breaks was so easy

Booking with Country Hotel Breaks was so easy and quick, a well presented web site with extensive Hotel details including personal reviews helped us make an informed decision. Once we had choseen our hotel, booking and paying for our stay could not have been easier and confirmation via email within minutes.

2024年2月14日
自発的なレビュー
5つ星のうち5の評価

Ease of booking

Easy website to navigate with easily found special offers.
Charming lady who answered the phone when I rang to book restaurant reservations, who was lightning fast with the booking confirmations.

2024年1月22日
自発的なレビュー
5つ星のうち4の評価

Online service a rare treat

I had need to speak to the online assistant who was very helpful, dealt with my enquiry straight away and even spoke directly to the hotel I had booked. The whole issue was resolved to my satisfaction within an hour and the service could not have been more pleasant.

2024年1月17日
自発的なレビュー
5つ星のうち1の評価

Very poor. This travel agent put packages together…

This travel agent put packages together and their first bullet point is
"Free upgrade on arrival" and then quietly whisper "subject to availability".
They use it to draw you in.
It would be much more honest to put this at the end of their bullet points and say
"On the very slim chance of a room being available, the hotel might just upgrade you but this is highly unlikely".
Secondly be aware that their "dining allowance" does not include a drink.
They were extremely patronising when I emailed to say I was shocked that a drink was not included in the £28 dining allowance.
I got a reply saying "if a drink were included it would say "dining and a drink" !!
As though having a drink with your meal is an oddity!
We hadn't spent the full allowance, so it is just another way of getting another payment.
The premium room CountryHotels sold us, at £168 was mouldy...very mouldy. I sent them photos and they made no comment.
I'd like to know their view on a very mouldy room but they don't care now they have the money for it.
UPDATE
The reply sent from CountryHotels makes no sense and I assume they were answering someone else's review?

2024年1月11日
自発的なレビュー
Country Hotel Breaks ロゴ

Country Hotel Breaks からの回答

Dear Donna

It is extremely disappointing to receive a 1 star review.

Firstly, the package clearly states 'Complimentary room upgrade on arrival (subject to availability)' . We have not quietly whispered this, we are totally upfront with what is offered in our packages.

Unfortunately, when you arrived at your hotel, there were no upgrades available, one of our Reservations Agents even called the hotel to query this as soon as we received your complaint about it and the hotel confirmed the same, they, on this occasion, had no upgrades, otherwise this would have been offered. It makes far more sense for a hotel to offer an upgrade if one is available for a customer, than not.

Secondly, the package states 'Dinner in the restaurant on one evening (£28 per person allocation)'. We do like to be transparent and had the allowance included beverages, this would have been mentioned in the type. Your package also included a bottle of Prosecco on arrival, which we do hope you enjoyed.

Thirdly, you emailed us three pictures of some mould in crevices in the wall windows in the room or bathroom, after corresponding with the hotel regarding this, they offered a partial refund, which you accepted.

As for your comment that we 'don't care', this is completely inaccurate, we pride ourselves on being a very customer service orientated Company, who goes over and above. We have been trading for 20 years and are happy to say we retain many happy and loyal returning customers. We feel we dealt with your complaints swiftly and thoroughly and as a result secured you a partial refund.

Kind regards,
Country Hotel Breaks

5つ星のうち5の評価

This one of the nicest stays I've ever…

This one of the nicest stays I've ever had. I'm a frequent traveller.
The hotel was stunning and set an a beautiful location. It was peaceful, clean and cozy. The facilities were excellent. The food was amazing. I could continue but to top it all off, EVERY member of staff was attentive and caring. They made us feel like we were special.

Thank you to everyone for making our stay so special.

2023年12月2日
自発的なレビュー
5つ星のうち5の評価

Smooth and Efficient

Initial contact by phone resulted in a quote via email for my specific requirements. Following receipt of this email I then went ahead and booked online, which was smooth and efficient. I’m now looking forward to my stay, which will be the ultimate test.

2023年12月1日
自発的なレビュー

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