CPS Homes レビュー 

Quick to facilitate moving. Both Nikki and Erin were very responsive and helpful.

We moved out in July2023 but Trustpilot doesn’t accept reviews from >1yr. Please excuse this error. The review was removed without our knowledge so we are uploading it again now.
Now that we have experience with other Cardiff estate agents, we wanted to post our review. Our experience had many issues.
CPS did not tell us about the incredibly loud construction work next door that caused our wall to shake and claimed to have never been notified. However, in discussions with the contractors & landlords next door, we discovered they had been notified & granted the proper permissions. Either the chain of information at CPS is that poor, or they lied to us.
Any minor damage was immediately assumed to be entirely our fault and seized upon as an excuse to retain our deposit. They wanted to charge us to send a contractor to put a new mattress cover on the bed, even though we had discussed beforehand and provided a brand new one when we moved out. When we questioned their logic, they immediately dropped the issue, so they knew it was nonsense to begin with. We only seemed to be notified about property viewings the legally minimum time beforehand.
Following a reply we got from CPS initially (b4 mysteriously removed)
A contractor was drilling into the party wall next door & causing picture frames to fall. The landlord was aware & omitted this information as we know landlord recommended the building works to them. When we emailed about the noise, they pretended they didn't know. The landlord on our contract was also a member of staff at CPS, so CPS must have known about works. We learned the landlord could be the owner of CPS, as we were told he owns lots of properties in Cardiff.
Our inspection said everything was perfect when we moved out & we would receive full deposit back. We emailed many times to confirm before signing the agreement, as we heard that CPS tried to take deposits from other tenants & we wanted written confirmation before agreeing (watch 'Joe Lycett's Got Your Back'). 2 wks after moving out & another couple living there, we received a reply of 'we would have loved to give you your deposit back but unfortunately we can't', for 'stains on a mattress' that didn’t exist. They wanted £50 from our deposit for a mattress protector for ‘stains’ when we had just bought a new one for them. When we challenged them, they decided they didn’t need the money anymore. It’s clear they’ll try & take money from anyone they can.
We also experienced at least one instance of not being given 24 hours notice of a viewing, & also told of a viewing & not notified when it was cancelled. Instead we heard nothing from CPS & they didn’t show up. Finally, the flat was poorly refitted. Every time we used the washing machine, the entire flat shook. There was no window in the bathroom, nor was the ventilation strong enough often resulting in mould, no matter how much drying or wiping we did.
New edit following CPS reply:
1we had to replace the freezer door - in fact the whole drawer due to the company not having spare parts- & it was £30 - or we would be charged for it – that’s what we were told. secondly we had been told by the contractor that previous tenants also broke it, because it was so cheap & poorly made. You couldn’t defrost freezer w/o switching the whole fridge-freezer off at the plug (not feasible so caused a massive build-up of ice)
2the door hit into its overhead closer –which the previous tenants had at their viewing, we had at ours & the viewings after us had- & this was never repaired. that's at least 2 years without repairing it- completely dispelling the myth you immediately repair everything (what a ridiculous claim).the bed slat was not our fault & therefore irrelevant.
3.we had to contest the mattress charge; the landlord did not graciously wave the charge. you did not ‘advise’ the landlord, we provided PROOF over the course of several emails that the ‘staining’ on the mattress was not our doing - & a mattress protector would not repair/replace this anyway. AND this was put in a rude email 2 WEEKS after we moved out, w/new tenants the day after we left- not at check out inspection.
4you had to be notified – legally – & give consent. Liars.
5according to HM land registry the landlord has owned the building since 2017 – not ‘recently’ - nearly 5 years from when we moved in & enough time to tell tenants & future tenants
6. also they forgot the mid tenancy inspection & scheduled an inspection whilst we were moving out – 2 weeks b4 check-out date
their reply proves they’re liars & desperate for a ‘good reputation’ to try & scam more people as they have before. i wholeheartedly promise my review is accurate - i don't want any1 to lose money on these frauds. despite their claims, the landlord is likely to be the owner of CPS & act w only their best interests at heart.
kindest regards
farzana

Thank you Rhys, Angharad and everyone at CPS. Prompt service, excellent communication and my tenants are reporting that they are happy with you too.

Hi,

I am living in 19 Niniyan Road, Cardiff rented through cpshomes. I recently had the flat inspected by Amber James-Hardy. She was really kind and patient in listening. She was also very thorough in her work. I wish her all the best.

Shame on this company, what a shame!!
After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back.

5 years ago they did not make a photographic report claiming that there was no technology for this and now after 5 years they took photos of every centimeter, even photos of human hair were taken, trying to put as much difficulty and trouble as possible to delay the return.

It is very difficult to deal with the deposit team, I tried to schedule a meeting to inform them of how the apartment was handed over to us and they refused.

I will recommend everyone when trying to rent from this company, MAKE SURE THAT YOU TAKE PICTURES OF EVERY SINGLE CENTIMETRE OF THE HOUSE OR FLAT AND WRITE DOWN EVERY SINGLE PROBLEM FROM THE TOP TO THE BOTTOM EVEN IF YOU FIND A HUMAN HAIR IN THE FLOOR AND SEND THE INVENTORY FOR THEIR TO SIGN, AND KEEP THIS WITH YOU VERY SAFE COZ IF YOU DO NOT DO THIS, THEN THEY WILL DO IT WHEN YOU LEAVE AND YOU WILL HAVE THE SAME PROBLEM WHICH I AM HAVING NOW.

I hope no one goes through this situation I'm going through, it's embarrassing.

CPS were recommended to us when we decided to sell our house. They provided an entirely unique experience which reduced the stress significantly. The marketing was incredible and actually made me wonder if I wanted to sell. The sales team were smooth, attentive and highly effective. An outstanding service. Would describe them as 'In a class of their own.'

quick to find tenants
prompt management done
keeping landlord informed at every step
regular emails about landlords duties/updates from news/NRLA etc
thanks charlotte and team

really poor show, I am an investor wanting to purchase a buy to let property in Cardiff, CPS where not keen to show me any properties on the first weekend I came to Cardiff, on the second trip they said that they couldn't show me any on the weekend again so I took time off work and travelled up on Friday afternoon to see 4 properties they had for me to view, the day before I was told that 3 of the properties I could no longer see, one had sold (fair enough). An hour before seeing the last after moving the time forward twice I go a call to say the landlord had decided no viewings. I did not feel like they made any effort to accommodate me. I certainly wont be bringing my business to them.

CPS Homes and Rhys Owen’s service is excellent.
Professionalism and market knowledge is second to none for both landlords and tenants.

The communication was great! Me and my two friends are renting a flat for second year of university and we found a great place for a great price. Even though we had some problems with the agreements of the property, they were quickly sorted and it was all done very professionally. The replies to the emails were exceptional and really helped us to resolve the issue. I want to give a big thanks to Nikki Hamer for the help as she was dealing with our problems with lots of patience. The only constructive criticism that I have is that all of the details should be displayed on the letting of the flat to avoid any confusion. I doubt this is an Issue often so there’s nothing to worry about. This issue was handled by Nikki with great co-operation. Overall , an amazing experience with CPS and would stick with them for my third year housing.

The agents were helpful and accommodating when arranging viewings, and the whole process ran smoothly.

As a landlord, I’ve been thoroughly impressed with CPS Homes, especially Kacey. She’s professional, efficient, and always keeps me updated. Her proactive approach and excellent communication make managing my property completely stress-free. I highly recommend CPS Homes, and Kacey in particular, for their outstanding service!

From Nagham Abbass

Very helpful and allowed us to swiftly sign our contract for our house.

Always cheerful Cath is a real joy to deal with. Following the identification of a maintenance issue Cath has calmly and professionally managed the process and identified the root cause. Despite complications Cath has quickly instructed and co-ordinated the resolution among all parties to resolve the issue.

Summary: CPS is a flawed agency which will continue to claim that it is a set of discrete systems which can’t overlap i.e. Deposits, maintenance and lettings “can’t” intercommunicate. This results in a horrendous customer experience wherein you can’t contact any real people and no issues ever get resolved in a timely manner. If you’re a landlord looking to let a property under CPS, I’m sure it’s a profitable experience because you’ll be letting a property to naïve students who won’t know that theyre being taken advantage of. If you’re a student looking to let with CPS, their cheaper rents relative to their quality of service does not work out in your favour so just don’t.

I rented with CPS homes from July 2023–> July 2024 in cathays. This has got to be the worst experience I have ever had as a tenant. The flat looked great when we viewed and the person who showed us around did a really good job of making the place seem nice.

When we moved in this was not the case. The flat was absolutely disgusting: Disgusting communal space, thick black mold on the floor of the bathroom, a sagging floor in that room, other bathroom had a broken seat, flush, and a bit of wee in it, oven was mouldy (which i have never seen before). The smell was indescribable. I had been warned by my coursemates prior to moving in that going with CPS was a bad idea but i didn’t know it would be this bad.

Issues persisted for weeks until CPS ordered a “deep clean” which resulted in the flat being very slightly more livable until we as tenants 3wks post move-in just gave up and did it all ourselves.

We eventually met our maintenance contractor Sas who was an absolute mess. On the first time we met him he told us of a recent bereavement in his family. We were very sympathetic and he did no work that day, sort of just sat on the stairs for the afternoon (which we were fine with).

I personally made contact with CPS to let them know that this man was struggling and unable to complete the work we needed doing. Their flat response on the phone was to state that he was the landlords private contractor or, in person, to say to me that he works on a massive number of properties and that theyve been having issues with him for ages. Either way this doesnt provide him with the support he should have recieved.

As a result, issues which we reported to CPS were not resolved throughout our tenancy. I lived the entire tenancy with a broken bed which i reported multiple times to no avail via their phone number and visits to their office. Our radiators regularly leaked, leading to heating not working and CPS would send a blanket response every time asking us to just top up the radiator- great idea.

Once we fixed most of the issues we had in the flat, the issues stayed fixed (by us) until the end of the tenancy. Once our tenancy finished, however, CPS all of a sudden became a very attentive agency. They were trying to extract money from us for issues that either pre-dated the tenancy, counted as normal wear and tear, or occurred as sontaneous issues between our move-out and the next tenants’ move-in.

The person dealing with our case, Derry Salter, was professional throughout the process however was clearly and plainly trying to extract more money from us (not trying to find the truth of the situation). He would repeatedly play dumb when we would send him evidence of the state of the property pre- vs post- tenancy or he would outright ignore valid defences in favour of nitpicking issues in the landlord’s claim.

Eventually Derry (i assume) made a mistake of threatening to withhold some money which one of my flatmates had overpaid on last years rent (which I should imagine is either not allowed or not legal) and CPS spontaneously retracted their claim. Just a massive waste of my time but probably works out as profitable for a company like CPS.

As a landlord CPS have been dependable and good. The biggest thing for me is good communication. They will ring me promptly if there is a problem and also I can ring them in office hours and talk to a real person who can sort any problem out quickly.
I have had some bad experiences with letting agents in the past so moved to CPS about 3 years ago and so far it’s been an excellent service.

Terrible to deal with. Might be good for Landlords but for Tenants expect terrible service.

CPS Homes have been ruthlessly efficient again. I deal with them on a yearly basis to secure student tenants and they always deliver.
Communication is always excellent and they are extremely pro-active in keeping landlords up to date with maintenance and contract matters.
I dealt with Rhys on this occasion who was as always, excellent.

We secured a property with CPS homes. A lovely lady Marta showed us round some properties answering any questions we may have. So far a great experience with CPS.

CPS Are always so helpful and informative and again they have quickly found tenants for my property.
My thanks to Scott and everyone.