Achtung! Finger weg von diesem Unternehmen. Mails werden nicht beantwortet. Habe den Creality Scanner CR01 gekauft. Das Teil funktioniert überhaupt nicht. Geldzurück Garantie 14 Tage ist völlig wertlo... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lieferzeiten werden nicht eingehalten Kundendienst lügt einen an und macht versprechungen die nicht eingehalten werden und jeder Mitarbeiter sagt was anderes. Lieber bei dritten bestellen... もっと見る
A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... もっと見る
企業が回答しました
Ganz schlimme Erfahrung. 3D Scanner gekauft, nichts hat funktioniert- daher die angebliche „problemlose“ Rücksendung versucht in Anspruch zu nehmen. Verkäufer stellte sich aber einfach tot. Nach einer... もっと見る
企業情報
当該企業による記述
This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.
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Was excited to get the Ender S3 Pro
Was excited to get the Ender S3 Pro. I pre-ordered and waited. Finally got my order but they didn't include the sprite extruder in the box. I've now waited a month for the replace which they've assured me is now at their facility and will be shipped out ASAP but I have not received a tracking number and I got that notification a week ago after I inquired about the status. Product ordered in early May. Once I get to use the unit I'll update the score if it's worth it.

Creality3d からの回答
This is my 3rd printer the first was a…
This is my 3rd printer the first was a CR6 and it wasn't a good printer it broke after just 3 weeks then I got the V2 and it is still going strong and I loved it but this S1 Pro has to be the best by far to date. Everything is top line with one exception, the SD Card mine did not work so I had to buy a new ine but with that problem fixed it is a "Perfect" printer, perfect in all ways I can not wait to get the laser cutter in it. So other than the SD Card I'm in love with it and oh yes the build plate which stop sticking after the 5th to 8th print I can not say enough good things on it

Creality3d からの回答
making creality a reality
I bought my first creality printer in 2019, what started out as a project has turned into a passion. creality allows me to create in a way I never thought possible. their printers are designed to last and are extremely easy to set up. the quality of their machines are only matched by the quality of the prints they are capable of making. their printers are designed for the user in mind. they have smaller printers for the hobbiest and they have industrial printers for people who have business in mind. the quality doesn't differ from each machine. and all their products scream quality. I absolutely love this company, I've tried other 3d printers but none can match the price or quality of creality.

Creality3d からの回答
Great Printers forget about the acessiores and Fillament
2 months ago i Bought a Ender 3v2 it Said Eu shipment i was happy.
Then i Realized somehow i bought it from a diferent website, (.shop and not .oficial) got scared about scam and shipment not updating.
Website chat don't really work. Just drop then a e-mail até service@.
Anyway after the e-mail the tracking uptadet and the printer was already being deliverd that day.
The Printer is Amazing. Just see a good YouTube video about the assembly and everything Will bem great...
Now the trully bad part about the shop. Its the Fillament they say EU stock and you think it Will Come with the Printer, but Thats a lie.
Still didnt get my 2 Fillaments that i paid. O Asked for a Refund 3 Times, they still asking for more time.
Its crazy but simple ONLY buy the Printer Thays my recomendation... They are Amazing

Creality3d からの回答
Closed source software??
The store itself is nice, but closed source software for a touch screen lcd? The stock firmware for the S1 Pro is missing a lotttt of features, (no option even for filament change?, And the m600 is not supported). Will be hard for us GitHub people to add what we want, with that extra hassle of closed source software for the screen

Creality3d からの回答
I wish I could enjoy your product.
I placed my order the 2nd week of February for a printer and 2 rolls of filament. I begged for an update in March and I was told to wait. We are almost in May, I get no update, and no response to my email. With constant emails of your promotional products...you want to ask me to review an item I never got? Please return my money so that I can continue on not being a customer.

Creality3d からの回答
La mia prima stampante Creality Cr-X
Ho acquistato come mia prima stampante una CRX ormai tre anni fa, e devo dire che dopo qualche difficoltà iniziale dovuta alla totale inesperienza da parte mia, ho imparato (benino) a stampare, e sono davvero soddisfatto di quello che esce dal piano di lavoro, adesso sono in trepidante attesa di una S1 PRO e non vedo l'ora di stampare qualcosa di più tecnico e vedere come funziona il direct drive

Creality3d からの回答
Horrible customer service never got my printer
After over a month of waiting and dealing with customer support I was forced to ask for a refund. My printer I bought was oversold and they told me there wouldn't be more. I'm not impressed with creality support....if u do buy one get it on Amazon or something whatever you do don't buy from the creality store. I have always recommended creality products and have gotten them some sales.....but thats not gonna happen anymore.

Creality3d からの回答
Good customer service
I was a little upset because I had to wait almost 2 months for this package to arrive at my house. Something happened with the shipping label with UPS and they returned to sender. Once I contacted the company and let them know what happened they sent another out as soon as they could. My positive feedback is that I have received it now and am loving every minute of it!! This machine is amazing and they were very helpful when I let them know that I had not received my package yet. Thank you Creality for a great product!!

Creality3d からの回答
Recently bought Ender 3 v2
Bought a Ender 3 V2 and the very first print was perfect. This printer is easy to use and assemble, along with excellent print quality every time.

Creality3d からの回答
Excellent Purchase!
This is my second Creality printer; I own a Ender 3 Pro. I received a new CR-6 SE printer last week. I assembled it in little time, and it printed perfectly out of the box.
It is so quiet, love the leveling bed, the screen, and the extruder mechanism!
SO very pleased!

Creality3d からの回答
I got a Ender5 Pro!!!
I got a Ender5 Pro after years of wanting a 3D printer. Very easy to setup. My extrusion clamp came damaged but customer support helped get me a new one really quickly. I've never been so happy for a company's support to help clearly and quickly.

Creality3d からの回答
BLTouches for my Ender 6 printer
I had purchased two BLTouches for my Ender 6 printer. When I got my BLTouches they weren’t working properly. I spoke with some extremely kind customer service representatives who instructed me on what to do to show them my problem. Based on my picture and video demonstrations they came up with a solution which worked perfectly. They sent me new cables to replace the shorter cable that comes with the BLTouch and the sent me a CRTouch as a replacement. Upon receiving their fix, I installed the new device and it works like a charm. I couldn’t be happier with my experience working with the Creality team to solve my problem. They were extremely responsive and extremely helpful. They definitely have a lifelong customer in me. Thank you Creality team ans customer service! You’re all amazing!

Creality3d からの回答
Excellent service
Excellent service, six days to ireland for printer and filament.
I ordered three rolls of filament but only received two but this was quickly rectified after a couple of emails.
Recommended.

Creality3d からの回答
Creality loves $ way more than customers.
I pre-purchased a printer on creality3d.shop. It wasn't due to shop for another 10 weeks. Creality's policy is to refund as long as it hasn't shipped. I decided that that was too long for me to wait so I requested a cancelation. Keep in mind that their customer service is in China so it took at least 24 hours turn around to commit amd get a response. I had to request the cancelation, etc. at least 6 times. The first time I received no response in 3 days. The second time, the response was, are you sure, how can we change your mind? The third time the response was that it would take 5 - 7 business days for them to notify PayPal of the cancelation. I told them that that was way too long and if they couldn't shorten it up considerably, I would have to open a dispute with PayPal. The fifth response was that they would NOT issue a refund until I closed the non-existant PayPal dispute. Of course, my only way to get a refund now is to open a PayPal dispute. Creality cares desperately about money and will harm customers and relationships to keep money that doesn't belong to them.

Creality3d からの回答
Great support, awesome printer!!
I am new to 3d printing and I bought an ender3 a month ago. Its a fun little hobby and the machine has taught me a lot. I haven't ran into any issues on this machine so i decided to go for the big CR10S5.
The day came when I pulled that trigger button and ordered the CR10S5. immediately i received an email stating that they received my order and it'll take approximately 7-10 days for me to receive my product. I was a bit worried as there hasn't been any updates for three days. I then sent an e-mail to their customer support and a few hours later i received an update. They were putting my product together and soon as they're done testing it, i will get another notification. 3 days after i received the notification and that the product is on its way.
Eagerly awaiting, I watched a few videos on set up and operation of the CR10S5, it's not that different from the ender3. i tried to make some space to fit the item once it gets here.
Day 8.....2 days earlier than expected, i came home with a huge box awaiting me in front of the door way.
Assembly is straight forward, all tools and instructions were included, no issues here. It took me and my daughter about 2 hours to assemble it.
this thing is enormous!! Go big or Go home as i always say.
Set up was straight forward. I used the same process in levelling the bed as i do on the Ender3. Preheating the bed and nozzle took a bit, though this is very understandable considering the size of the printer.
took a good 4 minutes to properly get it trammed.
I didn't use the files that came with it for the test print, but i did go with the infamous Benchy.
The printer is a bit loud compared to the Ender3, but it's in the garage so it doesn't matter.
Benchy came out with flying colors. tested the filament runout sensor, and it does work. tested the pause and return to print and no issues at all.
Once this was done I went ahead and upgraded to an all metal extruder that I pre ordered along with the Capricorn tube.
So at this point I was pretty confident to go ahead and print another..........lets test it's limits. Better to find out sooner than later.
I am building an iron man MK85 suit and with only one roll left at my disposal I went and sliced the calves on Cura and it came to a whooping 984G and close to 5 days of printing........
went to start printing and noticed that i am having bed adhesion problems, tried the hairspray trick, though it held for a couple minutes it didn't take long for it to get dislodged. But wait Creality is generous enough to include two big strips of tape and a roll of 2in tape.....I stopped the print and used it on top of the glass bed.
Lo and behold it's sticking and printing well.
BUT HOLD ON A MINUTE....This thing moves and jerks a lot. At the 3 hour mark I noticed that the print had shifted towards the back....yep i noticed that one of the supports were not aligned and oh, i checked and looked closer, all of the supports were not aligned, everything had shifted.
Then upon further investigation, I saw that the glass bed had moved towards the rear the exact distance the print shifted. all clips are held in place and properly secured. Again I went to the trusty old tape and applied more around the edges of the bed.
Now day 4 and 17 hours into it everything is still lined up perfectly. I did slow the speed to 90% to be on the safe side and until I got some z supports.
Overall impression, I'd recommend this to anyone that wants to go big and have outgrown their ender3.
The CR10S5 so far has been very good considering I'm only two prints into this, a benchy and the life size armored lower legs of an Iron Man MK 85 suit.
My only customer service support experience is just from inquiring about the delivery of my product and the experience of it very well. Product expectancy is above expectations.
My advice to the ones that are hesitant if and when you get this product is to ensure that all hardware are tight and are supposed to be where they are. Mine came without issues, but i still verified before doing any prints.

Creality3d からの回答
Fantastic Machine Easy to work on and upgrade
I did a lot of research going into this and bought the CR10S PRO fantastic machine and performs as expected. I did have an issue with a belt emailed customer service provided my service tag number and order number Sammi is supposed to be sending it to me in the mail. Absolutely love this machine so much I bought another one this one has a sensor issue however I sent videos to Sammi at customer service and they are getting the sensor out to me. Machines are exactly what I expected and thank you Sammi. My wife runs a daycare now she is thinking about getting a printer for the kids projects because she is tying mine up.

Creality3d からの回答
Customer support is plain awful
Customer support is plain awful. Took them 2 months to send me a 3D printer while they were telling me by email 'don't worry, it's almost there'. Now I just pray so I won't have any issues that may require sending the printer to them or something... Terrible, terrible service.

Creality3d からの回答
HIGHLY RECOMMEND
Extremely happy with all of the Creality printers I have. I have the Ender 3v2, Ender 5 pro and now I have the CV10s pro! Very easy to build and easy to operate!

Creality3d からの回答
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