Achtung! Finger weg von diesem Unternehmen. Mails werden nicht beantwortet. Habe den Creality Scanner CR01 gekauft. Das Teil funktioniert überhaupt nicht. Geldzurück Garantie 14 Tage ist völlig wertlo... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lieferzeiten werden nicht eingehalten Kundendienst lügt einen an und macht versprechungen die nicht eingehalten werden und jeder Mitarbeiter sagt was anderes. Lieber bei dritten bestellen... もっと見る
A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... もっと見る
企業が回答しました
Ganz schlimme Erfahrung. 3D Scanner gekauft, nichts hat funktioniert- daher die angebliche „problemlose“ Rücksendung versucht in Anspruch zu nehmen. Verkäufer stellte sich aber einfach tot. Nach einer... もっと見る
企業情報
当該企業による記述
This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.
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1.9
期待以下
440件のレビュー
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Sent a 3d printer that will not work…
Sent a 3d printer that will not work been trying 4 weeks to sort send fake tracking numbers to me would not give this company you cash
2022年2月23日
Creality3d からの回答
Dear Customer,
Thank you for your review but we are sorry to hear that,
According to the order number you provided, your order cannot be found.
Our order number begins with CRDP/CREU/CRDN/CRF****; Not A20220124071327JW0OA
Could you please contact the seller you purchase directly, they will definitely help you solve the problem
Be safe!
Thank you and have a nice day.
Creality3d
J'ai commandé un kit direct drive pour…
J'ai commandé un kit direct drive pour une ender3 le 19/11/21 et je le reçois le 09/02/22 avec 11e de douane. Alors les échanges de mails on en oarle pas, ils s'en foutent royalement. Livraison annoncée en 7jrs sans frais de douane et on se retrouve avec totalement le contraire
A fuir absolument
2022年2月9日
自発的なレビュー
Creality3d からの回答
Dear Customer
We are sorry for any inconvenience caused to you .
After checked the correspondence mails with you and your order number,
Checked your order has been shipped on 10-Dec,2020, by DHL, but it was no updates from DHL after they picked up the parcel from 11-Dec, really sorry for ths happened to you.
After got confirmation from the DHL logistics center as we informed to you before , your parcel was pending because a lot of DHL stuffs at the logistics center has suffered from the COVID-19 and they have to suspend the parcel at that time and can not send the parcel to you in time, so really sorry for this big delay.
We totally understand your feeling here about this delay, to support you and we do not make you feel disappointed again for us.
As we informed you before in the correspondence with you, we already filed a claim to the shipping company but they still do not finish the investigation right now, but we still promised we will send you a new one if it still does not arrive at you before 20-Jan,2021, even the claim process need 7-8weeks to proceed.
But it seems you do not accept this offer we provided to you as there is why we are here, we totally understand you.
We know it is hard to get your trust in this special period, really wish you can wait one more week as we also need time to handle this case with DHL since our parcel has been shipped to you and not in our warehouse anymore, hope you can understand we never give up serving you in this special period.
So sorry for this, if you still accept our compensation we try to apply to you before, welcome you to get back to us at any time, we are here for you, we promise you.
Thank you and have a nice day.
Creality3d
No response from seller for…
No response from seller for cancellation. Generic response when questioned the duplicate charge. Gross gross gross business if it is even a business.
No no no no to this website
Creality3d.shop
2022年2月1日
Creality3d からの回答
Hello,
Thanks for your review but we are sorry to hear that,
So sorry that we can not find your order after checking your mail address, sorry.
This is our website:https://creality3d.shop/
May I know if you used your current ID or mail address to purchase from our site?
If you purchase it from our site, please kindly tell us the order number or the payment of this order record of our shop or confirmation mail?
Our order number begins with CRDP/CREU/CRDN/CRF****; Then I will check for you accordingly.
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
To whom it may concern
After quite searching for different this stuck my mind. I would like to clear one thing from this platform there customer support replies and deals with you every single matter what ever it is. Its fabulous thing to have an working great
2022年1月29日
自発的なレビュー
Creality3d からの回答
Dear customer,
Thanks for leaving a review, and mentioning our Wonderful Customer Service, The team here at Creality3d is thrilled to hear such good feedback, and we hope to see you again soon.
Have a great day.
Creality3d. shop
Right out of The Box!
I purchased the Ender 3-S1 and it works great right out of the box. Runout sensor, bed leveling, dual drive, it's got it all... and it all works the first time. Also, no problems with the firmware. I couldn't be happier.
2022年1月28日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Enfin reçu ce jour une bobine filament…
Enfin reçu ce jour une bobine filament commandée le 8 Décembre !!
Il m'en manque toujours une !!
2022年1月19日
自発的なレビュー
Okay printer, poor customer service and documentation
The printer I purchased is okay. I bought it on sale and for the quality is what to be expected for that price. The printer is missing a piece which they claim isn't needed anymore yet they provide the STL file for the part and the part is still shown in their manuals. There was no admission of fault of missing the piece or the willingness to send out the part. I've spotted one grammatical error with their Creality Slicer with my brief use of it but I don't see the point in telling them because I doubt they'd would listen. I wouldn't recommend going with them.
2022年1月6日
Creality3d からの回答
Hello,
Thanks for your review but we are sorry to hear that,
So sorry that we can not find your order after checking your mail address, sorry.
This is our website:https://creality3d.shop/
May I know if you used your current ID or mail address to purchase from our site?
If you purchase it from our site, please kindly tell us the order number or the payment of this order record of our shop or confirmation mail?
Our order number begins with CRDP/CREU/CRDN/CRF****; Then I will check for you accordingly.
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Commande livrée partiellement.
J'ai effectué une commande le 02/12/2021 pour une imprimante et deux bobines.
Imprimante livrée, puis 1 bobine livrée plus tard.
La 2ème n'a jamais été livrée.
Ender me répond en anglais que la commande est livrée dans ma boite aux lettres : or je n'ai pas de boite aux lettres !
Donc aucune garantie de livraison !
Je ne recommande pas ce site.
Suite à la publication de cet avis, le site sur lequel j'avais commandé à demandé mes coordonnées et j'ai été livré.
2021年12月23日
自発的なレビュー
Awful printers
Awful printers - I've had two. The first took about 3 weeks to get working, the second was so badly made and designed I didn't get a decent print out of it for 3 months and the process of getting it fixed was very painful. Quality control is terrible and customer service is virtually non-existent, they don't respond to all emails and their answers are incomplete and often wrong.
2021年12月20日
Creality3d からの回答
Dear Customer,
Thank you for your review but we are sorry to hear that,
Sorry, we cannot find your purchase record on our website based on the information you provided, indicating that you have not purchased a printer from our website.
Our order number begins with CRDP/CREU/CRDN/CRF****;
And we found that your country is the United Kingdom. We sincerely hope that you can know that our website cannot be sent to the United Kingdom, so you are not the printer you bought from our website.
It is recommended that you contact the seller who purchased directly, I believe they can better help you,
Be safe !
Thank you and have a nice day.
Creality3d
Plutôt satisfait.
J'ai passé commande d'une Ender-5 le 26 novembre, que j'ai reçu le 10 décembre.
Le produit est bien neuf, emballer dans le carton officiel Creality.
Je n'ai pas reçu de confirmation de commande comme certains, mais j'ai fait une commande sans avoir créé de compte.(erreur)
J'ai donc contacté le vendeur qui m'a confirmé et transmis très rapidement mon numéro de suivi DHL.
Le colis a mis quelques jours avant de partir de leur entrepôt, mais le délai me semble tout à fait raisonnable compte tenu de la période et contexte actuel.
2021年11月26日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Hände weg
Hände weg - Da der bestellte Extruder nicht passte habe ich die Firma kontaktiert – die zuerst nichts von einer Rücknahme wissen wollte. Nach Drohung Pay Pal einzuschalten haben sie mir eine Adresse in Tschechien benannt – wohin ich die Ware schickte (sie auch nachweislich ankam).
Mir wurde mitgeteilt das ich mein Geld 3-5 Tage nach Ankunft der Ware zurückbekommen werde. Dann haben sie sich nicht mehr bei mir gemeldet – trotz zahlreicher Nachfragen.
Erst als ich Pay Pal kontaktierte meldeten sie sich wieder und meinten ich müsse nach China zurückschicken – konnte ich nicht mehr da der Extruder schon bei ihnen in Tschechin war.
Jetzt haben sie mein Geld und mein Gerät und melden sich nicht mehr!!!
Pay Pal meinte dann das sie mir da auch nicht helfen könnten – wo sich die Frage stellt wofür ich Pay Pal eigentlich noch brauche?
2021年12月15日
自発的なレビュー
Happy Student
My Grandson was setting up his 3D birthday gift but immediately had a problem. Initially thought that the belt was warped. Requested a new belt. Asked to send a video of the problem which was the best approach to determine if it was indeed the belt or something else. Upon viewing the video the Tech Team ask that the tension be tightened by adjusting the Y bracket with illustration on proper method for doing this procedure. Success !! The 3D printer is performing beautifully . Customer Service representative stayed with us until it was right and the Tech Team was spot on. Grandson's last statement - " it's a really good printer". :)
2021年12月7日
自発的なレビュー
Creality3d からの回答
Dear Customer
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d
Honestly the best thing that has
Honestly the best thing that has ever happens to me wish to buy more printer from these guys live how the cr10 mini cane with Filament you can print with the cr10 mini has been the best of the best and price too.
I will be buying more in the future thank you Creality3d for the printer that I bought on Black Friday thank you <3
2021年12月6日
自発的なレビュー
Creality3d からの回答
Dear customer,
Thanks for leaving a review, and mentioning our Wonderful Customer Service, The team here at Creality3d is thrilled to hear such good feedback, and we hope to see you again soon.
Have a great day.
Creality3d. shop
Very quick solving problem - the service team from Creality
The service team from Creality, react very quick. After sending my issue video, they send me via fast courier UPS for 5 days all parts, even from some parts two pieces.
They are very professional.
Thanks.
2021年12月6日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Very quick reaction following a broken…
Very quick reaction following a broken piece sent for free.
And following a problem with the delivery, a new piece was sent again.
Very professional Thanks guys
2021年11月22日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Scam
Phone number doesn't work. Chat is unresponsive. The emails sent go unresponsive. When they reply to the email, it is a generic email. If you have been screwed and used paypal. You must contact PayPal immediately to dispute. The creality company will send out 2 emails. One stating what the crd # is and the other one stating that they can't refund due to it being shipped. Its the response that you will receive if you start asking questions. Read the bbb and other reviews and you know that it's true. Avoid this company by all means. You can't write a review on their website even if your a verified customer. The best option is to go through Amazon. It may cost more but you know your protected and you can return if unsatisfied and be able to write a review of your experience.
2021年11月10日
自発的なレビュー
Creality3d からの回答
Dear Ameen ,
Thanks for leaving a review but we are sorry to hear that
Please kindly note that we noticed the parcel was delivered to you on Nov 16, 2021, Sincerely hope you can understand, and please kindly refer to the below link of our after-sale policy:
https://creality3d.shop/pages/after-sale-returns
“We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. ”
You sent an email at 1.32am on the 10th of November and our customer service officer Deb replied to your email at 12.06pm, sending you the tracking number of your parcel.
Normally, the estimated shipping time is about 3-7 business days after we ship the items out.
However, once the parcel has been shipped we will not be able to cancel the order. If you no longer require it, you can contact us upon receipt and we will return the parcel for you.
But, we have not received an email from you requesting the return of your parcel.
If you have any problems in the future, you can always contact us and we will still provide you with a one-year warranty
Be safe !
Thank you and have a nice day.
Creality3d
Creality3d gets 5 stars because their tech support is Awesome
Creality3d gets 5 stars because not only are the machines solid but the tech support is really good. Typically with fdm printing I find its usually some minor problem that's causing failures. However if you have several of those problems at once it's very challenging to get back up and running again. Creatity3d support did a good job working me through each issues. The problems all started after I fried my original motherboard (was trying to reposition the binder clip while the machine was on - not my brightest moment). After replacing the hot plate & motherboard, things got hard when I needed to change the firmware on the silent motherboard, any firmware I tried gave me problems, before I gave up I decided to try Tech support, I'm glad I did. Tech Support got me the correct firmware, helped me with a reverse extruding problem, under extrusion problem, and identified that leveling was needed. All of this was not easy, to solve these problems still took lots of due diligence on my part. Creality3d quickly Identified a clog in the hot end, I followed the procedure they showed in a video to clean the area between the back of the nozzle and tube. After cleaning that area I did a test print and noticed under extrusion occurring later on during the print. So I assumed that the clog is major, luckily I had a spare hotend set so I swapped it out and finally had a consistent flow of filament. My under extrusion problem was finally fixed by increasing the number of E-steps by a lot . Both of these solutions was not given to me by Creality3d but they did a great job steering me toward these solutions.
2021年9月22日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Thank you so much for sharing your experience with us here ~
Really appreciate your positive review to us and your like to our printer!!
We are so happy to get your kind understanding and support here !!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
These positive feedbacks are just…
These positive feedbacks are just created by them. Tell me, what shop in the EU charges you for sending a part that you have to replace on your own?? These feedbacks, where a happy customer writes, that it costs only 8 dollars or euro. Come on?! Could you trustpilot seek a little more detailed, who is uploading reviews?
2021年9月8日
自発的なレビュー
Creality3d からの回答
Dear Dawid,
Thanks for leaving a review but we are sorry to hear that
Please kindly note that we noticed the parcel was delivered to you on March 05, 2021, Sincerely hope you can understand, and please kindly refer to the below link of our after-sale policy:
https://creality3d.shop/pages/after-sale-returns
“We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. After one week, the customer has to bear the shipping cost of the replacement parts.”
Actually, our replacement parts are sent directly to us by the factory, and then we will send it to you after it arrives at our warehouse.
I hope you can know that the cost of these accessories is much higher than the transportation cost, And our replacement parts are shipped from our China warehouses, and we have already covered part of the freight for you，
Be safe !
Thank you and have a nice day.
Creality3d
Long but successful troubleshooting
My Creality CR10s Pro V2 started having Z axis motor trouble after a couple weeks of working just fine. Across the next 8 months or so, Creality CS agents worked with me via email to isolate the problem and correct it. I purchased new spacers and a motor on my own, and they provided a new motherboard and z-axis wiring. While it took a very long time, they did fix the problem. I'm pleased with the service I received.
2021年9月3日
自発的なレビュー
Creality3d からの回答
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Great Service
I had some calibration problems with my new Ender 3 Max. Deb and the team sent me a model to print so they could see what the printer was doing. I emailed them pictures of what was happening and Deb and The Team sent clear instructions back to me on correcting the 3d printer and It worked like a charm, Thanks Deb.
2021年8月16日
自発的なレビュー
Creality3d からの回答
Dear Customer
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。