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2026年2月23日

Hi,

I am really sorry you have been waiting since August and still have not received your aftershave.

Seeing no movement on the Evri tracking and getting no meaningful replies from us is incredibly frustrating, and I completely understand why it feels like you have been left on your own.

You should never have to reach out four times without a proper response.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.

If you can share your order number with me, I will look into this personally and make sure you either receive your order or get a refund.

Thank you for taking the time to flag this. We clearly need to improve.

cremocompany.com からの回答

2026年2月23日

Hi Mike,

I am really sorry that your order has still not been shipped after eight days and that none of your emails have been answered.

You should not have to chase three times, and it is completely understandable that you are frustrated, especially after requesting a refund and receiving no response.

We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without any updates.

If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution. You deserve proper communication and a prompt refund or delivery.

Thank you for bringing this to our attention. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Terry,

I am really sorry you have been waiting since August for your order and still have not received either the product or a proper response.

That is an extremely long time to be left without help, and I completely understand why you feel angry and misled. Receiving only automated emails is not acceptable, especially after sending multiple messages.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.

If you are willing to share your order number, I will look into this personally and make sure you receive either a refund or a clear resolution.

Thank you for taking the time to share your experience. We need to do much better.

cremocompany.com からの回答

2026年2月23日

Hi Phil,

I am really sorry you have been waiting eight days for an order that was supposed to arrive in one to two working days. That is incredibly frustrating, and you should never be left without replies after sending two emails. I completely understand why you are now worried.

We have been dealing with a heavy backlog recently, but that does not excuse the lack of communication you experienced.

If you can share your order number, I will look into this personally and make sure you get a clear update or a refund.

Thank you for letting us know. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Mathew,

Thank you so much for taking the time to share your experience.
I am really glad to hear that your order arrived on time and that the presentation made a good impression.

It is great to know you enjoyed the Citrus and Mint Leaf shower gel and found the fragrance fresh and pleasant. I am also happy the Eau de Toilette worked well for everyday use.

We truly appreciate you choosing us and sharing such positive feedback. It means a lot, and we look forward to welcoming you back again!

cremocompany.com からの回答

2026年2月23日

Hi Alan,

I am really sorry to hear what happened with your delivery. Having your parcel damaged in transit is frustrating enough, but being told to contact us and then receiving only automated messages after twelve attempts is completely unacceptable.
You should never be left without a real response, especially when you are just trying to get the issue resolved.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.

If you are willing to share your order number, I will look into this personally and make sure you receive a clear resolution or refund.

Thank you for taking the time to share your experience. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi there,

Thank you so much for sharing this! I am really happy to hear that the Palo Santo set made such a lovely Father’s Day gift. It is great to know you loved the scent and that the linen bag packaging made it feel even more special.

The fact that the fragrance lasted through to the next morning is wonderful feedback and something we are glad he enjoyed.

Thank you again for the kind words. We are really pleased this gift hit the mark for you and your husband.

cremocompany.com からの回答

2026年2月23日

Hi Andrew,

I am really sorry to hear about your experience. Receiving bottles that look used is completely unacceptable, and you should never receive products in that condition. It is also disappointing that the ones you did try did not lather, had no scent once applied, and even left your skin irritated. I completely understand how frustrating and worrying that must have felt.

If you are willing to share your order number, I will look into this personally and make sure you receive a refund or replacement.

Thank you for taking the time to let us know. We clearly need to do better.

cremocompany.com からの回答

2026年2月23日

Hi David,

Thank you for sharing your experience, and I am really sorry to hear how frustrating this has been. It is good to know you like the products, but you should never feel misled or ignored when it comes to subscriptions or refund requests. Having your account put on repeat orders without clear communication and then not getting a response when you ask to stop them is unacceptable.

I completely understand why this has left you feeling disappointed.
I am also sorry to hear about the fulfilment issues you experienced.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of support you received.

If you are open to it, please share your order number and I will look into this personally to make sure your subscription is cancelled and any refunds owed are processed quickly.

Thank you for bringing this to our attention. We clearly need to improve.

cremocompany.com からの回答

2026年2月23日

Hi Joey,

I am really sorry to hear that your cologne was marked as delivered when you never received it. That is incredibly frustrating, and you should not be left without help after emailing customer service twice. I completely understand why you feel concerned and disappointed.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of response you experienced.

If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.

Thank you for taking the time to let us know. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Dan,

Thank you so much for sharing your experience. I am really happy to hear how much you are enjoying the Citrus and Mint Leaf cologne. It is great to know the fragrance, longevity and value all hit the mark for you.

Feedback like this genuinely means a lot to us!

We appreciate you giving us a try through a social ad and we are glad the product lived up to your expectations.

Looking forward to having you back again whenever you need anything.

cremocompany.com からの回答

2026年2月23日

Hi Cam,

I am really sorry to hear that you have not received your order and that it has been so difficult to get any help. I completely understand why this situation feels worrying, especially when you cannot reach customer service.

We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without a response.

If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.

Thank you for taking the time to leave your feedback. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Joe,

I am really sorry you have been waiting since May last year and still have not received your order. That is an extremely long time to be left without any update, and it is completely unacceptable that your emails and social media messages were never answered.
I understand why you are frustrated and why you feel the way you do.

We have been dealing with a heavy backlog of queries, but that does not excuse the lack of communication you experienced.

If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.

Thank you for taking the time to let us know. We clearly need to improve.

cremocompany.com からの回答

2026年2月23日

Hi Wilko,

I am really sorry that you never received your order and that your emails asking for a refund were not answered to. That is incredibly frustrating, and you should never be left without a response when you are simply trying to get your money back.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.

If you can share your order number, I will look into this personally and make sure you get a clear resolution.

Thank you for letting us know. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Ahmed,

I am really sorry to hear that your perfume arrived damaged and only half full. That is incredibly disappointing, and you should never receive a product in that condition. I completely understand why you feel let down.

If you can share your order number, I will look into this personally and make sure you receive a replacement or a refund.

Thank you for letting us know about your experience. We need to do better.

cremocompany.com からの回答

2026年2月23日

Hi Marcin,

I am really sorry to hear that you spent almost forty four pounds and still have not received your order or any replies to your emails. Waiting from the 9th to the 25th with no update and no response to your refund request is completely unacceptable. You should never be left chasing like this.

We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.

If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.

Thank you for bringing this to our attention. We clearly need to improve.