La machine est absolument génial, mais par contre il ne faut avoir aucun problème avec l’application ou la machine car le service client est pitoyable. Dossier clôturé sans avoir de réponse, malgré av... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Cricut should warn people before they buy their devices. the device is useless if you do not have an internet connection or if their service is offline (whenever they please) this is also against Euro... もっと見る
企業が回答しました
Had a lovely presentation from Lianne at Hobbycraft in Newton Abbot today and I decided to invest in a Cricut maker for my reselling business. I previously felt overwhelmed by all the different functi... もっと見る
企業が回答しました
No muestra las reseñas en google directamente. Extremadamente peligroso Compre Cricut mug press , se bloqueo al usar actualización de firmware. Descambiar la maquina en el corte ingles, sin p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Cricut® makes smart cutting machines that work with an easy-to-learn design app, so you can express your creativity and make meaningful, personalized items. Create custom projects for everyday occasions & special moments alike. From personalized t-shirts and apparel to custom cards, Cricut machines help you turn everyday materials into one-of-a-kind creations. Make your own stickers, vinyl decals, iron-ons, labels, party décor, and more — all with professional-quality results.
連絡先
10855 S River Front Pkwy, 84095, South Jordan, 米国
- 877-727-4288
- support@cricut.com
- cricut.com
2.1
期待以下
927件のレビュー
ネガティブなレビューの 99％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
cricut workshop Hobbycraft Linwood
Just attended the cricut workshop at Hobbycraft Linwood and found it very useful. Alanna was very helpful and friendly. Very good for beginners like me who don’t know where to start.
It would be good to have more of these events even themed ones such as cardstock or making an iron on project etc
2026年3月22日
自発的なレビュー
Cricut からの回答
Hello Emma! We love that you found the recent event in Linwood helpful in getting you started. If you have additional questions or would like more resources to assist you, our help center, https://help.cricut.com/hc/en-us can answer many questions you might have. Please also reach out to member care, cricut.com/contact if there is anything we can do to support you. Happy crafting!
Cricut Class @ Hobbycraft
Has given me the confidence to now start using my cricut machine. Thank you Alana
2026年3月22日
自発的なレビュー
Cricut からの回答
Hello Jackie, we are so happy to hear the event you attended has given you the confidence to start creating. We love seeing the wonderful things our members have made. Please let us know if there is anything that we can do to help you in your crafting journey.
I love their machines
I love their machines. I have a joy xtra and a maker 3 as well as a mug press and autopress. I have had no problems with the machines so far. The software design space may take some getting used to for some, but I don’t have any problems using it. I have rarely had to contact customer service, but when I have they have been very helpful .
2026年3月21日
自発的なレビュー
Cricut からの回答
Hi Micky. We want to thank you for taking the time to let us know how much you enjoy our machines. We are so happy to hear that you have found our products and software easy to use. We really appreciate you being a loyal member. Please do not hesitate to reach out to member care if there is anything that we can do for you!
Today's demo at Paisley.
The demonstrator was friendly. Went through the basics of applying vinyl to a jar. Moved on to iron-on vinyl as requested by attendees. Moved on to using pens.
Would have preferred that it was hourly slots or something similar.
Would have preferred that there were more tools available. For 10 attendees, there was only 2 pairs of scissors and 2 weeders.
2026年3月22日
自発的なレビュー
Cricut からの回答
Hello Claire, thank you for taking the time to let us know about your experience at your recent Cricut demonstration. Thank you for your feedback, if you have any questions that were not addressed, please reach out to us at cricut.com/contact. Happy crafting!
Overview of Cricut session
Sessions should be broken down. As people arrived at different times throughout review. Newbies need a session by themselves and others according to their levels. Timings allocation as area used is small on a personal laptop. Keishea managed group well considering multiple questions from left, right, front and behind her.
2026年3月22日
自発的なレビュー
Cricut からの回答
Hello Alfreda, thank you for taking the time to let us know how you enjoyed the Cricut event you attended. We appreciate the feedback, if you have questions that did not get addressed at the event, we are happy to help you! Please reach out at cricut.com/contact. We look forward to hearing from you!
Cricut demonstration
I participated in a cricut demonstration at hobby craft yesterday and was impressed with what it could do. I might actually take my cricut joy out of its box and use it.
2026年3月21日
自発的なレビュー
Cricut からの回答
Hi, Mrs. We are so glad the demonstration you went to has given you the confidence to create with your Joy. If you find you are needing additional support we are here for you! Please contact us at Cricut.com/contact or visit our help center at https://help.cricut.com/hc/en-us if you find you are needing guidance. Happy crafting.
Cricut Hobbycraft Altrincham
Booked on the cricut drop in at Hobbycraft in Altrincham, the Cricut ambassador was Rachel who couldn’t have been more helpful… she helped me so much and opened up so many more projects.
2026年3月21日
自発的なレビュー
Cricut からの回答
Hi Maxine. It is so wonderful to hear that the event in Altrincham was helpful to you. We love crafting and giving others the confidence to create for themselves. We are excited to see what you will make! Please reach out at cricut.com/contact or visit our help center, https://help.cricut.com/hc/en-us if you have questions in your journey to create.
Absolutely so inspired today at the…
Absolutely so inspired today at the tour in merryhill.
Hannah is a font of knowledge about so many projects and machines.
2026年3月21日
自発的なレビュー
Cricut からの回答
Hello Kerry, it sounds like you had a blast at the event you attended in Merryhill. We are so glad that you got a chance to learn more about our products and projects. We love creating and encouraging others to do the same. Please reach out at cricut.com/contact for any questions you might have. Please also, feel free to visit our help center as well, https://help.cricut.com/hc/en-us. Happy crafting!
Really helpful ambassador
Really helpful ambassador, was very happy to show me how to make a project and then adapt templates to make my own projects, and the pots of joy were fun to make too
2026年3月21日
自発的なレビュー
Cricut からの回答
Hello Steph, we are happy to hear that you had a wonderful time at the ambassador event you attended. We are so glad to hear that you loved making projects and learning about templates in Design Space. If you have additional questions as you do your own crafting our help center, https://help.cricut.com/hc/en-us, is a great resource for a variety of questions. Happy Crafting!
Attended the MK ambassador event today…
Attended the MK ambassador event today and they were great; really helpful and lovely, though a shame the store has none of the offers displayed in stock.
2026年3月21日
自発的なレビュー
Cricut からの回答
Hello Claire, I am happy to hear that you enjoyed your time at the ambassador event you attended. Thank you for taking the time to let us know. While we can not speak to the stock available at the store you were at. We have a huge inventory of machines and materials at cricut.com for you to shop. We look forward to helping you there. Happy Crafting!
Cricut からの回答
Hello, thank you for the feedback on our services. Please reach out if you need additional help. cricut.com/contact
Had a lovely time with Harri at Ipswich…
Had a lovely time with Harri at Ipswich today, so friendly and knowledgable. If you get a chance pop along to a session
2026年3月21日
自発的なレビュー
Cricut からの回答
Hello Sue,
We are so glad you had a great time! Please do not hesitate to reach out if you have additional questions or concerns. Cricut.com/contact
Hobbycraft demo
Hannah was excellent.
Answered all of my questions and demonstrated examples where necessary.
It has really inspired me to try new projects
Thank you Hannah
2026年3月20日
自発的なレビュー
Cricut からの回答
Hi Bee, we are so glad to hear that you got your questions answered! We love getting inspired to make more projects. If you run into questions or need more inspiration please visit our help center https://help.cricut.com/hc/en-us or please reach out at cricut.com/contact.
No hay servicio tecnico
La compañía no ofrece servicio de reparaciones en España. Si la máquina sufre una avería fuera de garantía no hay manera de repararla pues el servicio simplemente no existe.
Actualizo el comentario tras la respuesta de Cricut: Confirmo que me puse en contacto con Cricut a través de los canales oficiales y que no ofrecen manera alguna de reparar una máquina averiada fuera de garantía.
2026年3月20日
自発的なレビュー
Cricut からの回答
Hola, lamentamos saber que está experimentando problemas con su máquina. Si desea consultar los detalles de la garantía para su región, puede hacerlo aquí: https://help.cricut.com/hc/en-us/articles/360009431214-How-to-find-Cricut-Warranty-Documentation
Nos encantaría ayudarle a solucionar los problemas que está teniendo con su máquina. Por favor, póngase en contacto con nosotros a través de cricut.com/contact.
Came to the open day at hobbycraft
Came to the open day at hobbycraft. It was a drop in session but I arrived later. There were loads of examples of cards and the lady from planet sisters gave us tutorials and demos for vinyl iron on and cards
2026年3月20日
自発的なレビュー
Cricut からの回答
Hello Melanie, we are so happy to hear that you had the opportunity to learn about our products and some of the amazing things you can do with any one of our machines. Please do not hesitate to reach out if you would like further information and help. Happy Crafting!
Heb product nu ruim 2 maand,helaas laat…
Heb product nu ruim 2 maand,helaas laat product het afweten kan op geen manier meer connecten>
NU na contact met Cricut klantenservice geen voor uit gang enkel raar uit vluchten.
Vorzoek van cricut meermaals gedaan iedere keer weer andere reden.
Niet leesbaar,serinumer niet goed>serrienrnr niet leesbaar,tiket niet op film,moet tijdens film cricut draaien en dan serrienemmer filmen.
Allemaal gedaan en opgestuurd en nog niet verder of oplosing zit nog in garantietijd.
2026年3月16日
自発的なレビュー
Cricut からの回答
Hallo mevrouw, het spijt ons te horen dat u tegen verbindingsproblemen met uw apparaat aanloopt. We zouden dit graag voor u rechtzetten. Neem alstublieft contact op met ons Member Care-team via cricut.com/contact.
Unzufriedenstellender Kundenservice
Unzufriedenstellender Kundenservice
Ich habe ein Iron On Bundle bestellt, das womöglich bei Cricut schon länger im Lager stand. Die Folien ließen sich teilweise nicht von der Trägerfolie lösen, teilweise ist der Kleber verschwommen und blieb nach dem Bügeln rund um das Motiv sichtbar auf der Unterlage.
Also habe ich ein Ticket gelöst und Fotos geschickt. Ich bekam Antwort mit der Bitte um ein Foto mit der Bearbeitungsnummer. Das habe ich innerhalb kurzer Zeit geschickt. Darauf hin habe ich die Nachricht erhalten, mein Ticket sei geschlossen, ich müsse von vorne beginnen.
Gesagt getan, jetzt bekomme ich dauernd Nachrichten, dass das Foto nicht geöffnet werden kann, obwohl ich es in die Antwortzeile kopiert habe und in den Anhang gesetzt habe. Es wirkt, als würde der Prozess wieder über 72 Stunden hinausgezögert, sodass ich ein neues Ticket lösen kann.
Das mit dem Abo und so nervt auch, aber der Maker dürfte schon ein guter Plotter sein. Ich hoffe, er macht nie Probleme, sodass ich den Service auch nicht mehr brauche.
2026年3月19日
自発的なレビュー
Cricut からの回答
Hallo Magdalena, es tut uns leid, von deiner Erfahrung zu hören. Wir verstehen, dass du frustriert bist und dich von unserer Mitgliederbetreuung enttäuscht fühlst. Das ist nicht der Service, den wir unseren Mitgliedern bieten möchten.
Wir möchten das wiedergutmachen. Bitte melde dich bei unserer Mitgliederbetreuung unter Cricut.com/contact, und wir kümmern uns rasch und sorgfältig um dein Anliegen. Wir wissen, dass deine Erfahrung nicht unseren Standards entsprach, und wir möchten gerne versuchen, dein Vertrauen mit der richtigen Unterstützung zurückzugewinnen.
Vielen Dank, dass du uns die Chance gibst, uns zu verbessern.
Absolut furchtbarer Kundenservice
Absolut furchtbares Unternehmen. Monate nach dem Probeabo wird plötzlich ohne jede Vorwarnung der Jahresbeitrag abgebucht. Der Kundenservice schon nur eine Mischung aus Deutsch und Englisch völlig nutzlos erklärt mir das das Abo doch beendet ist. Natürlich ihr Idioten ich hab's ja auch sofort nochmal gekündigt als ich das gesehen hab. Scheinbar kann man also nichts tun. Nie wieder. Das Gerät werde ich danach entsorgen und nie wieder von dieser Firma etwas kaufen!
2026年3月17日
自発的なレビュー
Cricut からの回答
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns wirklich leid, dass diese Erfahrung für Sie so frustrierend war. Unerwartete Gebühren und Schwierigkeiten bei der Lösung von Abonnementproblemen können sehr ärgerlich sein, und es ist verständlich, dass Sie sich in dieser Situation nicht ernst genommen gefühlt haben.
Wir möchten unsere Kunden niemals im Stich lassen, ohne Klarheit oder Unterstützung. Abonnementverlängerungen richten sich nach den bei der Anmeldung vereinbarten Bedingungen. Wir verstehen jedoch, dass Erinnerungen übersehen werden können und sich Umstände ändern. Wir möchten außerdem, dass sich jede Interaktion mit unserem Support-Team hilfreich und respektvoll anfühlt, und es tut uns leid, wenn dies bei Ihnen nicht der Fall war.
Wenn Sie damit einverstanden sind, würden wir uns sehr freuen, Ihre Kontodaten direkt überprüfen zu dürfen. Sie haben Anspruch auf eine klare Erklärung und eine faire Lösung. Bitte wenden Sie sich mit Ihren Bestell- oder Abonnementinformationen an den Cricut-Kundenservice, damit wir uns die Sache noch einmal ansehen können. Ihre Erfahrung ist uns wichtig, und wir möchten die Gelegenheit haben, Ihr Anliegen zufriedenstellend zu klären.
Don’t but it waste of money
Do not buy from this company I spent over £1000 on products including £300 for the maker 3 and it’s just broken just out of warranty. I contacted them but all they offered was a promo code off a new machine. I accept that they don’t want to replace it but the fact that the whole machine now has to go to landfill instead of being fixed is outrageous and massively wasteful. And don’t even get me started on design space which is designed to not be user friendly at all and just gets more uneusable with every update. I could cry right now at how much money I’ve wasted don’t fall into the trap go for a silhouette.
2026年3月17日
自発的なレビュー
Cricut からの回答
Thank you for sharing your experience, and we're truly sorry to hear how disappointed you feel. No one should invest this much money in equipment only to be left feeling let down, and it’s clear this situation has caused a lot of frustration.
We understand how upsetting it is when a machine stops working just outside its warranty period. While we aren’t always able to offer a full replacement at that stage, we never want a customer to feel that their only option is to send a machine to landfill. We’re actively working on more sustainable repair and refurbishment options, and feedback like yours reinforces how important that work is.
Regarding the software, we know it doesn’t always meet everyone’s expectations, especially as updates evolve. We’re continually improving usability and stability, and your comments will be shared with the team responsible for those updates.
We’d really appreciate the chance to take another look at your case. If you’re willing, please reach out to Cricut Member Care with your order details, so we can review what happened and explore whether there’s anything more we can do to support you. Your experience matters, and we don’t want you to feel unheard.
What a waste of money
What a waste of money. This machine is not fit for purpose. The software is extremely difficult to use, and even if you manage to get something semi functional, the results are very poor.
The returns policy is also shocking. Once this company has your money, they want nothing more to do with you. The negative reviews here are completely accurate. Do not make the same mistake we did. Spend your money elsewhere.
I have no doubt they will respond with the same generic reply they seem to give everyone else. Ignore their rubbish response and don't buy their rubbish product.
2026年3月16日
自発的なレビュー
Cricut からの回答
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience hasn’t matched your expectations. We never want any customer to feel disappointed with either our product or our support, and it’s clear we fell short for you.
Our goal is always to provide software and hardware that are reliable, intuitive, and genuinely useful. If the setup or functionality felt difficult or the results didn’t meet your needs, that’s something we take seriously. We’re continually improving our tools, and feedback like yours helps us identify where those improvements are most needed.
If you’re open to it, we’d really appreciate the chance to review your case directly and see what more we can do to make this right. We know generic replies don’t help anyone, so please consider this an invitation to reach out to Cricut Member Care at 877-727-4288, so we can look into your situation personally. Your experience matters, and we’d like the opportunity to address it properly.
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