Cricut レビュー 927

Ik wilde oprecht een nieuwe Cricut halen na mijn defecte Cricut. Ze hebben geen reparatie service waar je gewoon voor kan betalen (het valt buiten mijn garantie). Wat echt raar is, als je een machine maakt, zorg dan dat je een reparatie service heeft kom op zeg!

Mijn conclusie: ik ga gewoon geen nieuwe Cricut halen want de service is echt slecht. Blijkt ook maar weer bij Amerikaanse producten. Nu moet ik een machine die eigenlijk nog nieuw is, gewoon weg gooien. Dit is een money making business, niet voor de gebruikers

Achat d’une Cricut en décembre 2023, livrée début 2024.
La machine a des problèmes de découpe sur plastique comme si le bras n’était plus assez fort.
Cricut refuse la prise en charge sous garantie m’indiquant que la machine n’est plus sous garantie ! Or la garantie commence à partir de la livraison et non de la commande.
Des voleurs

Honestly the worst customer service ever. I'm stuck in a loop being mansplained by AI who refuses to put me through to a human without giving out very personal information. Everything you want to actually do on the machine requires you to sign up for a cripplingly expensive monthly subscription. Every image must be painstakingly uploaded one by one, in a process that requires 8 steps and has no way to remember how to just uploaded all the previous images. The machine has to be constantly unplugged, rested 10 minutes and plugged in again to take the guide mat. I'm only 3 days in to this journey so I'm likely to hit more issues. Naming that machine "Joy Xtra" seems like a cruel joke.

Update: they've replied to this review, and the reply was helpful. There's still the issue that they want a lot of personal data before you can connect to customer services - under UK law you should have the right to refuse to give all this information just to talk to the help team. By all means ask for my first AND last name, my phone number and my email address, but I should be able to refuse to give all of that and still get through to someone to help. I've figured out how to get the machine to take the mat without having to reboot it, but it's still clunky software (multiple image uploads please) and without paying monthly it's like trying to work with one hand tied behind your back: I expect more functionality from an expensive piece of hardware. I'd like to be able to personalise settings (eg paper size to A4) so that I don't have to alter default options every single time I print (waste of expensive paper each time I forgot that the default is set to USA not the rest of the world). I've added a star because they did respond to this review, and relatively quickly which is better than many other companies.

Very frustrated with the machine and design space software, despite paying for a subscription and investing in materials.

Do not buy Cricut products if you use Linux. Do not buy Cricut products if you value freedom and flexibility with your own hardware. This is a dumpster fire of vendor lock-in, forced obsolescence, and artificial restrictions that will make you regret your purchase.
Design Space is mandatory software if you want to use your Cricut machine - there's no way around it. And Cricut has made sure you're completely locked into their ecosystem with no alternatives. Here's why this software is infuriating:
They Killed the Web App
Cricut used to offer a web-based version of Design Space that worked in any browser on any operating system. It wasn't perfect, but at least it was accessible. Then they decided to kill it and force everyone to use their bloated desktop application instead. Why? Control. They want you on their terms, using their software, on their approved platforms.
Zero Linux Support
In 2025, there are millions of Linux users. Designers, makers, artists, engineers - tons of creative people use Linux. But Cricut? Nope. Windows and Mac only. They refuse to even acknowledge that Linux exists.
I paid hundreds of dollars for a Cricut machine, and now I'm told I need to buy a Windows license or a Mac just to use the hardware I already own? That's absurd. The machine is perfectly capable of receiving commands - there's no technical reason they couldn't support Linux. They just choose not to.
Forced Updates and Cloud Dependency
Design Space requires an internet connection for most features. Want to use a design you created yesterday? Better hope Cricut's servers are up. Want to use the software without updating? Too bad. They force updates that often break things that were working fine before.
The software constantly phones home, tracks what you're doing, and requires you to be logged into their ecosystem. It's my machine. I should be able to use it offline with my own files without needing Cricut's permission.
Bloated and Slow
The software is unnecessarily heavy and slow. Simple tasks take forever. The interface is clunky. It eats RAM like it's going out of style. For what is essentially a vector editor that sends instructions to a cutting machine, it has no business being this resource-intensive.
The Bottom Line
Cricut makes decent hardware but has created a walled garden that punishes customers who don't use their preferred operating systems. They've actively made their product less accessible by killing the web app and refusing to support Linux.
If you're a Linux user, consider other cutting machine brands that don't treat their customers like prisoners. If you're on Windows or Mac and considering a Cricut, just know that you're buying into an ecosystem that doesn't respect your freedom to use the tools you want.
I genuinely regret buying Cricut hardware. The artificial software restrictions have made a perfectly good machine nearly useless to me. Do better, Cricut.

Cticut ist nichts für Individualisten
Kein professionelles Programm
Reine geldmacherei alles kostet extra
Ein echter Bullshit !!!

Having Cricut and using Cricut Design Space is like being in a toxic relationship! You've invested so much and find it hard to walk away. Yet, though you feel abused and neglected, you need it because of your investments you've become dependent. The app sucks, the products are overly priced, and the customer service has gone down the toilet. There's an update every day and you'd think with as many updates, things get better ...they get worse. It's like they decide to fix things that weren't broken, while the things that were broken and needing to be fixed remain the same. If they "fix" what was broken; they drop it in the process creating another crack. It's pointless to contact customer service because they're going to do the EXACT same thing ...have you delete the app and download it again, so you can go back to the slow running program with the same brokenness you called in for initially? Yes, I know I should have left this relationship a long ago but I simply couldn't afford to start a new relationship, nor have the time to learn a new design program while trying to maintain orders for my business. My suggestion ...explore a different design partner before even wasting your time and energy on one we know isn't any good!

I was disappointed with my overall experience. Support response times were slow in my case, often taking several days, and I was unable to return the product after opening the box despite being within the stated return window. And with a satisfaction guarantee applying to my purchase. How can you be unsatisfied if you don't open the box. Their policy allows them to reject you for any reason and without reason and their review policy states "any content that you submit, you grant Cricut a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety" which means they can change your review content to suite them. They also explicitly say they can delete them.

The device barely works, but performance is very dependent on having a higher-end printer, which significantly increases the total cost beyond the machine itself. Setup and ongoing use required frequent calibration, which matched what I later noticed mentioned in several online videos and reviews despite most being biased through sponsorship.

The hardware has no physical controls and relies entirely on Bluetooth and the companion app. The app requests broad permissions and regularly promotes the paid subscription, with many features locked behind it. The app was glitchy and frequently, like very frequently stopped or froze for both my high end PC and my wife's high end macbook pro.

Overall, the product may work for users with higher-end equipment and patience for poorly performing software, calibration, and subscriptions, but it did not meet my expectations for ease of use or value even when using a cricut mat and paper and a pretty solid top of the line home printer.

I highly recommend xtool of which we have products and going back that would have been the route I took. We have a laser machine of theirs and know the software is much better.

I also have seen several cricut devices being sold on FB marketplace likely for similar reasons.

Ich habe letztens einige Materialien bestellt, u.a. Vinyl Gold Folie, die auf den Bildern auch Gold und glänzend aussah. Was bei mir ankommt, war eine stumpfe, grün-bräunliche Folie. Weder ich, noch mein Freund haben sie als Gold erkannt und erst beim lesen festgestellt, dass das Gold sein soll. Also Kundenservice zwecks Reklamation kontaktiert - die Rolle war zwar nicht teuer aber was soll ich damit? Und schon aus Prinzip hätte ich gerne mein Geld zurück. Sie wollten mich nach US Regeln abspeisen. Zum Glück kenne ich meine Rechte. Natürlich hat zufällig genau dann, als sie keine Argumente mehr hatten, der Chat nicht mehr. Klar.
Ich hab denen jetzt eine sehr direkte e-mail mit Frist geschickt, aber erhoffe mir nicht viel. Wenn sie nicht antworten, geht das ganze an die Verbraucherzentrale. Ziemlich ärgerlich, weil ich mich eigentlich sehr über meinen neuen Cricut gefreut hatte. Warum müssen die mit so einem miserablen Service die ganze User experience vermiesen? Unglaublich!

My biggest regret is buying your device. Why should I buy a device at a high price and still need a monthly subscription? Even the so-called free version is unbelievably limited. This feels like a scam. Other companies offer their applications for free and they are much easier to use.

Absolute junk, owned 2 years and the motor goes out and Cricut does nothing for you but will give you $50 towards a brand new machine. No parts, no help, nothing. They don’t care about their consumers, try calling and see how helpful they are! Do your research and DONT BUY CRICUT.

Die Maschine ist gut und funktioniert einwandfrei (Cricut Joy), das ist das Positive - das Abo habe ich nicht abgeschlossen, da es mir unverhältnismäßig teuer erscheint und ich den Nutzen nicht erkennen kann - Schriften und Graphiken gibt es "for free" in diversen Portalen und Projekte von anderen nachzumachen erachte ich nicht als sonderlich kreativ.
Die Bearbeitung in der App ist so "lala" und leider total auf dieses Abo zugeschnitten (also "kaufen, kaufen, kaufen"), selbst kreative Dinge "von Grund auf" zu gestalten geht mit jedem Einfachst-Grafikprogramm wesentlich besser und komfortabler. Einzig die korrekte Weitergabe an die Maschine zur Bearbeitung erscheint mir hier sinnvoll..

As with everyone else, wish I had read the reviews first. Worst customer service in a few years. Ordered the Cricut for a little girl for Christmas - only part of the order turned up so huge disappointment on Christmas morning. Cricut completely washed their hands of it and wouldn't engage. They say I need to take it up with a delivery company. Really poor. I paid them the money so obviously it's their responsibility to make sure the Cricut gets to me.

Cricut's customer support is lacking, very lacking. They don't honor offers and when I had a product delivered damaged, the process to report it was cumbersome and time consuming (still not resolved). Not impressed.

La atención al cliente es deficiente, no tienen un sitio físico para llevar las máquinas que se estropean, tienes que llamarles por teléfono y mandarles vídeos con tu problema y no te dan la solución. En mi caso dicen que la máquina funciona bien pero los vídeos no se ve como la realidad. Son máquinas que son muy caras como para tener que andar así con el servicio técnico me parece de vergüenza.
Son unos impresentables
Espero que la oficina del consumidor pueda solucionar mi problema

Je viens d'acquérir une circut maker 4, le logiciel est horrible, pas professionnel, pas intuitif et bogué. Il retourne sans cesse sur la page précédente alors que je souhaite découper, sans raison(je ne clique sur aucun bouton et il n'y a aucun message d'erreur) je ne trouve pas d'alternative a cette daube ultime, c'est un enfer...

The product itself is fine but the software is such a poorly constructed and poisonously advert focused piece of rubbish that it's almost entirely unusable by anyone who wants to do real work with this machine.

Unless you received one for free or are sponsored, you're going to have a bad time doing anything more than very basic vinyl cutting.

Bought cricut joy and have been trying to set up the device for 5 days but am continually getting hmm we seem to have lost connection error message, emailed for assistance and was told to call them and provided no details to call them on,went into chat with a robot and was told three times I was getting transfered to a human then the chat was cut off. Disgraceful customer service will be sending device and tools back and will not be using them again

Ich hatte ein Abo, dies allerdings längst gekündigt. Trotzdem wurden mir 109,99 Euro eingezogen und ich kämpfe seit Wochen, dass Paypal dies zurückbucht. Keine Chance. Absolut nicht zu empfehlen. Schade

I purchased a Cricut AutoPress on 11/22/2024. The machine failed in early November 2025, about three weeks before the one-year warranty expired. Cricut replaced it with a new unit.

Unfortunately, the replacement AutoPress failed again after only about three weeks of use, showing a temperature error and refusing to heat.

Cricut is now refusing to replace this second machine because my original purchase date has passed, even though the replacement clearly failed almost immediately. I was explicitly told that the warranty does not reset with a replacement, meaning a customer can be sent a defective or refurbished unit that fails in weeks — and Cricut will do nothing about it.

This policy leaves customers completely unprotected. A replacement that fails in three weeks should not be considered acceptable or “out of warranty.” It feels like being handed equipment from the back shelf with no accountability for quality or reliability.

The AutoPress is a high-cost piece of equipment, often used by small business owners. In my case, I now have two failed machines within one year and no support from Cricut to resolve the issue fairly.

I would strongly caution anyone considering the Cricut AutoPress to understand that replacement does not mean renewed warranty, and that you may be left with a non-functional machine through no fault of your own.