Cstm Canvas レビュー 

Cstm Canvas からの回答

2025年2月3日

Hey Eric!

Thank you so much for your review, and we’re really sorry for the delay with your order. We totally understand how frustrating that must have been.

After checking, we can see that your order was delivered to your address at 261 East Mesquite St. on January 21st. We’ve sent you an email to confirm this, just to make sure everything is okay on your end. If your order is lost or missing, no worries, we’re more than happy to help find a solution for you!

Please check your email when you get a chance, and let us know if you need any further assistance. We just want to make things right for you! Thanks again for your patience and support! 😊💙

Cstm Canvas からの回答

2025年2月3日

Hey Arnold!

We’re really sorry for any issues you may have had, and we just want to check in to see if everything has been sorted out. From our records, it looks like we offered you both a replacement and a refund, and the replacement was delivered on December 30th. Could you let us know if you received it? At the same time, you have received a full refund as well.

We genuinely want to ensure you’re satisfied, and we’ve worked hard to offer solutions to resolve the situation. We completely understand how frustrating this must have been, and we truly apologize for any inconvenience caused.
Your feedback is really important to us, and we care about making sure our customers are happy. We just want to make sure everything is okay on your end. Please let us know if you need anything further by sending or responding to our email

Thank you so much for your continued support! 🫶

Cstm Canvas からの回答

2025年2月3日

Hey Ronald,

Thanks a lot for sharing your feedback, and we’re really sorry about the issue with your order. We always try to make sure every order is perfect, but sometimes things do go wrong, and we want to make it right for you.

We’ve looked into your order and saw that a refund has already been processed. We’ve also sent you an email to check if everything is okay now. If not, we’re more than happy to help you further with your order.

Please feel free to email us back when you can. We really appreciate your patience and look forward to hearing from you soon!

Thanks again!

Cstm Canvas からの回答

2025年2月3日

Hey Frances!

Thank you so much for your order! We're so sorry for the delay on your order, and we totally understand how frustrating this can be. We noticed that the tracking hasn’t been updated in a while, so we want to make things right for you!

We’ve sent you an email with a solution, and we’d love to hear your thoughts. Please know that we’re doing our best to get orders delivered on time, but sometimes shipping delays are out of our hands.

Let us know how you’d like to proceed, we truly appreciate your patience and can’t wait to hear back from you! 😊

Cstm Canvas からの回答

2025年2月3日

Hey Jeremy!

That is amazing! We truly appreciate your review and we are so glad that your order has finally arrived! We truly value your business with us and we would really love to create more canvas and memories for you soon!

Thank you so much for your continued support!

Much Love, Cstm Canvas Team! 💖

Cstm Canvas からの回答

2025年2月3日

Hey Glenn!

Thank you so much for your review! We’re really sorry for the delay with your order. We always do our best to get your package to you as quickly as possible, but sometimes shipping is out of our hands. However, we can definitely check with the carrier for any updates and make sure everything is on track.

We feel bad that this happened to you, and we truly appreciate your patience. This has been a learning experience for us, and we’ll work even harder to make sure deliveries arrive on time in the future. We’re so happy your order finally made it to you, and we’re really grateful for your support.

Much Love, Cstm Canvas Team 🫶

Cstm Canvas からの回答

2025年1月23日

Hi Chester,

We’re really sorry to hear about your experience, and we completely understand how frustrating this must be for you. Please know that we don’t engage in any unfair practices, and we truly value our customers.

While there might be some delays with deliveries, we want to assure you that these delays are unintentional and unfortunately, once the orders are handed over to the delivery service, we don’t have full control over how quickly they arrive.

We have also reached out to you today because we truly want to make things right. We would love to hear from you so we can work on resolving this for you as soon as possible.

Thank you so much for your patience and understanding, Chester. We’re here to help and look forward to your response!

Cstm Canvas からの回答

2025年1月23日

Hi Valaree,

We’re really sorry to hear about your experience. Please know that it was never our intention to cause any inconvenience, and we deeply apologize for the delay with your order. We completely understand how frustrating this must have been for you, and we are here to make things right.

The good news is that your refund has already been processed today! You should have received an email confirmation about the transaction.

Once again, we sincerely apologize for the trouble and the delay this has caused. If there’s anything else we can do to assist you or if you have any questions, please don’t hesitate to email us anytime. We’re always here to help!

Cstm Canvas からの回答

2025年1月23日 に更新

Hi Jeremy,

We’re really sorry about the delay with your order. The holiday season has been super busy for us, and we completely understand how frustrating this must be for you. We truly want to help and make things right for you!

While delivery is something we can’t fully control, we have already contacted the delivery company to try and speed things up for you.

If you could please send us an email about your issue, we’ll be happy to assist you further with a replacement or refund. You can reach us at support@cstmcanvas.co, and we’ll make sure to respond as quickly as we can and happy to make things right.

We’re here to help and really appreciate your patience and understanding. We look forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月23日

Hey Lori,

We’re really sorry for the delay with your order. We always try our best to deliver your items on time, but sometimes, delivery is out of our control. No worries, we’ve tracked your order, and we can confirm that it has already been delivered to you. We hope everything arrived just as you expected!

If there’s anything wrong or if you need help, please don’t hesitate to reach out to us. We’d love to hear from you so we can make things right for you. You can easily contact us by sending an email to support@cstmcanvas.co, and we’ll be happy to assist you.

Thank you so much for your order, Lori! We truly appreciate your patience and understanding, and we’re here to help in any way we can! 😊

Cstm Canvas からの回答

2025年1月23日

Hi J,

Thank you so much for your purchase, and we’re really sorry for the delay in getting your order to you. We always do our best to make sure orders arrive on time, but sometimes the holidays can cause delays, and unfortunately, we don’t have control over those.

The good news is that it looks like your order has arrived! We just wanted to check in and make sure everything is as expected. Is everything okay with your order?

If you need any help or have questions, please don’t hesitate to reach out to us at support@cstmcanva.co.

We really appreciate your communication and look forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月23日

Hey Mark,

Thank you so much for your purchase! We really appreciate your support, and we’re truly sorry for the delay with your order. Unfortunately, we don’t have direct control over the delivery process, but we do our very best to communicate with the delivery company to get your order to you as quickly as possible. It’s great to hear that you’ve finally received it!

We also want to apologize for any confusion. After reviewing your order, we noticed that you chose the unframed version of the canvas, which is likely the reason it arrived rolled up. This detail is mentioned on our website before purchasing, but we completely understand if it was missed. Please know that we’re here to make things right for you.

Feel free to email us at support@cstmcanvas.co, and we’ll gladly assist you in resolving this issue.

We’re looking forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月23日

Hi Wayne,

We’re really sorry for the confusion and totally understand how frustrating this can be! After looking into your order, we can confirm that you ordered the unframed version of the canvas, which is delivered rolled up. This information is on our website before you make your purchase, but we totally get how it might have been overlooked. Please know we’re here to make things right for you.

Feel free to reach out to us at support@cstmcanvas.co, and we’ll make sure to get back to you as quickly as possible.

We’re always here to help, and we’re looking forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月24日

Hey Barry!

Thank you so much for your review and we are so glad that your wife loves it so much! We are so happy to hear this and we are more than happy to give you discount on your next order with us!

Please send us an email at any time if you need more help! 💖

Cstm Canvas からの回答

2025年1月24日

Hi Robert!

Thanks a lot for your kind review! We're really sorry for the delay, but we're so happy to hear your order has finally arrived.

We appreciate your support and are always here if you need help or a discount on your next order!💖

Cstm Canvas からの回答

2025年1月24日

Hi Philip!

Thanks a lot for your review, and we're really sorry for any trouble you’ve had. We're here to help in any way we can! Since we're based in Australia, some orders may come from our overseas warehouse, which can cause delays. We're happy your order finally arrived, and we're here to make things right for you.

Feel free to email us anytime at support@cstmcanvas.co if you need any more help.

We look forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月24日

Hey Tj,

We’re really sorry for the trouble this delay has caused you. We always try our best to deliver orders quickly, but the holiday rush has caused some delays, which are sadly beyond our control.

We noticed that your order has been refunded, and we just wanted to check if everything was sorted out for you.

If there’s anything else we can do to make things right, please sent us an email at support@cstmcanvas.co

We look forward to hearing from you! 😊

Cstm Canvas からの回答

2025年1月24日

Hi Dean,

Thank you so much for your review, and we’re really sorry to hear about your experience. We truly apologize for the delay in responding to emails, these past weeks have been incredibly busy for us. We hope you understand.

We’re also very sorry for the delay with your order. We’re doing everything we can to expedite its delivery. However, we couldn’t find your order in our system since the review only has one name. Could you please email us with your details so we can assist you better?

If your order was lost, we’d be happy to offer a replacement or a full refund. Feel free to email us at support@cstmcanvas.co for any assistance.

Thank you so much for your understanding!

Cstm Canvas からの回答

2025年1月24日

Hey Shelley,

Thank you so much for reaching out to us. We’re really sorry to hear about this and want you to know we’re here to help. We sincerely apologize for any misunderstanding and truly appreciate your patience.

To manage costs, we do ship overseas, which can sometimes cause delays. Please don’t hesitate to contact us if you’re experiencing any issues, we’re happy to assist in any way we can.

Feel free to email us at support@cstmcanvas.co, and we’ll gladly arrange a refund or replacement if needed.

Looking forward to hearing from you soon!

Cstm Canvas からの回答

2025年1月24日

Hi Meryl,

We are really sorry to hear about what happened to your canvas. We truly value you as our customer and want to make sure that everything is sorted out for you. Have you already been assisted with your order? If not, please don’t hesitate to send us an email, and we’ll be more than happy to help resolve any concerns you might have.

We also noticed that your order has already been refunded. We hope this has addressed and resolved the issues you experienced. However, if there’s anything else you need, please know that we’re always here to assist you in the best way we can.

We would love to hear from you soon! Take care, and thank you so much for your patience and understanding.🫶