I was suddenly thrust into needing to find a live in carer urgently for my Mum for a short period. Curam made the search super easy. We set up a meeting with the carer the following day and she starte... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We found a wonderful carer at short notice for a holiday in Anglesey. I didn't have to worry about DBS checks, insurance etc as that was already completed by Curam. I was able to connect with our care... もっと見る
企業が回答しました
I rang Curam and spoke with Caroline today. She was very sympathetic about my mother's requirements and was very knowledgeable. Caroline gave me a lot of information about the company and how it works... もっと見る
企業が回答しました
After searching long and hard for an accommodating service I cane across Curam care service. This probably has been the most reliable and transparent service both the Admin departments and the ca... もっと見る
企業が回答しました
企業情報
当該企業による記述
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
当該企業による記述
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
連絡先
18 Ashwin St, Dalston, , E8 3DL, London, 英国
- 01387 730766
- info@curamcare.com
- curamcare.com
4.5
優良
598件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Reassuring and patient
This was my first experience using Curamcare. The staff were so helpful, reassuring, thoughtful and patient. We found a lovely carer for my father who I could not fault. If we need a carer in the future we will definitely return to Curamcare.
ps have used livein carers for 10years
2025年7月10日
自発的なレビュー
Curam からの回答
Dear Penny,
Thank you so much for sharing your experience with us.
We're truly glad to hear that our team was able to support you in finding the right carer for your father—it means a lot to know you felt reassured and supported throughout the process.
We’d be honoured to support you again in the future if the need arises. Thank you for placing your trust in Curam.
Best wishes,
Sofia - Assistant Manager
Love Curam 💙
Love Curam,
I am a registered carer on the Curam platform and have been working with various clients on and off platform, have been registered with other platforms but by far this is genuinely one of the best ways to bring carers and clients together. The website has undergone a huge upgrade and it is a lot more better than it used to be, some issues are still there to work on but in general Curam is way to go forward if you're looking for carers or clients. Thank you! ☆☆☆☆☆
2025年7月25日
自発的なレビュー
Curam からの回答
Hey there Diana,
Thank you so much for your kind words and for your wonderful review!
We're thrilled to hear that you've had such a positive experience connecting with clients through the platform and that you’ve noticed the improvements we've made to the website. We know there’s always room to grow, and your feedback helps us continue to improve.
It's great to have dedicated carers like you on board—thank you again for your support and welcome to our Care Professional Community!
Best wishes,
Sofia - Assistant Manager
Micro providers in your area
I would strongly advise carers and clients to think carefully before using Curam.
As an experienced carer with excellent reviews from my clients, I was disappointed by the way Curam operates. Not only do they charge clients a significant amount, but they also deduct fees from carers’ earnings—meaning both sides lose out financially.
Support for carers is practically non-existent. I found their tone and communication to be consistently unprofessional and, at times, rude. The pressure to respond instantly to enquiries is unrealistic, especially when you’re already caring for other clients. Despite doing my best to respond to messages promptly, I was frequently bombarded with follow-up calls, emails, and messages from Curam—often within hours. It felt less like support and more like harassment.
Most recently, I had several clients reach out via the platform. I responded to each of them, including one inquiry about holiday cover. I explained that I would be in touch once I’d checked my existing schedule. Despite this, I was told I had not replied, and my account was closed without further discussion. This was not only frustrating but entirely unfair.
If you’re looking for high-quality care or working as a carer yourself, I would strongly recommend going through trusted micro-providers in your local area instead. You’ll likely get better communication, fairer fees, and genuine support.
2025年7月24日
自発的なレビュー
Curam からの回答
Hi Michelle,
We appreciate all feedback about the Curam platform. Curam charges clients and Care Professionals the lowest fees in the sector allowing us to continue to help and support both clients and Curam Care Professionals. Curam gives clients choice and control over who cares for them and gives Care Professionals control over their schedule and finances, all for the low fee of 15%, which is much lower than Care Agency rates that can be up to 50%. It can be a stressful time for clients when they are looking for a Care Professional to support them, so Curam takes an active approach asking Care Professionals if they can assist once a message isn’t replied to, this is for safeguarding reasons as well as giving us the option to help a client find support if a Care Professional isn’t available. At Curam we want both our clients and all our Care Professionals to feel supported, if you feel that there is a better way for us to do this, please do get in contact with our support team. If you have any questions or queries about this or anything else, please do email us at carer@curamcare.com or call us on 01387 733 665.
Best wishes,
Eve – Marketing Manager
A great platform.
I have found some great clients on the platform. Some of which still keep in contact with me. For one to get clients, it is a competition. As you have to stand out and have to get on top of your training.
Sometimes things get be a little upsetting especially when you have made a mistake. However, overall it is a great platform to find new clients and payments are always on time.
2025年7月24日
自発的なレビュー
Curam からの回答
Hi Pamala,
Thank you for sharing your experience and for your review! We're so glad to hear that you've connected with great clients through the platform and that some have continued to stay in touch.
While challenges and mistakes can happen, it's great to know that overall your experience has been positive. We appreciate your feedback and please contact us should you need any further assistance.
Best wishes,
Sofia - Assistant Manager
Curam Care Professional Company
I would highly recommend Curam for providing care professionals who have had all checks done, ID confirmed and references checked. I have been using Curam for over 18 months now, very professional Company helping us find care for our loved one's without the stress.
2025年7月14日
自発的なレビュー
Curam からの回答
Dear Jane,
Many thanks for your lovely feedback and for taking time to write the review. We are so happy to hear that you are having a positive experience using Curam.
Should you ever need further assistance, please contact us.
Best wishes,
Sofia - Assistant Manager
The idea here is excellent
The idea here is excellent, it is well designed and wonderful idea, proper vetted and managed carers can register and you can see they are checked which is very important to vulnerable clients. All payroll and bills are dealt with by the platform also a huge help. I just wish there were more carers registered on the site with availabilities in my area. Interests from 15 or more miles away for anything beyond live in care is good to see, but not practical in real terms with the costs of traveling.
I have been registering care needed posts for a few years now.
2025年7月9日
自発的なレビュー
Curam からの回答
Dear Gaynor,
Thank you so much for your thoughtful and constructive review.
We're really pleased to hear that you've found the platform well-designed, transparent, and supportive—especially in areas as important as vetting, payroll, and safeguarding for vulnerable clients.
Ensuring peace of mind and ease for both clients and carers is at the heart of what we do at Curam.
We also truly appreciate your feedback regarding carer availability in your local area. While we’re working hard to grow our network of high-quality carers across all regions, we know that local availability is vital—particularly for anything other than live-in care.
Thank you again for being a long-term user of Curam and for taking the time to share your experience.
Best wishes,
Sofia - Assistant Manager
Outstanding Service
Our experience with Curam and the caregiver was exceptional. Everyone we interacted with was professional, caring and empathetic.
Emmanuel our caregiver was patient, empathetic, caring and compassionate. He gave detailed feedback and had a warm and sunny disposition.
2025年5月24日
自発的なレビュー
Curam からの回答
Dear Christine,
Thank you so much for your kind words and for sharing your experience with Curam. We're truly grateful for your feedback and so pleased to hear that your experience with both our team and Emmanuel was such a positive one.
Thank you again for your trust in Curam. Please don’t hesitate to reach out if we can support you further in the future.
Best wishes,
Sofia - Assistant Manager
My Carer
My Carer, Scholastic, was an absolute dream. From the moment we met i knew she was full of care. Calm, experienced, knowledgeable and just got on with the job. And what a great job she did. She lived in for a week, the house was perfect, dad was perfect, showered, shaven and taken care of like one of Scholastic own family.
Thank you Schola and thank you Curam Care, you delivered a perfect job and I can't thank you enough.
2025年6月16日
自発的なレビュー
Curam からの回答
Dear Carole,
Thank you so much for your lovely review.
We are absolutely delighted to hear that your Care Professional provided such exceptional care and support during her time with your dad. It means a lot to us to know that she brought not only professionalism and expertise, but also warmth and genuine compassion into your home.
Thank you again for placing your trust in us. We’re always here if you need support in the future.
Best wishes,
Sofia - Assistant Manager
Very sneaky that the 12.5% added charge…
Very sneaky that the 12.5% added charge is hardly mentioned on the website or app
2025年6月27日
自発的なレビュー
Curam からの回答
Hi Jerry,
We appreciate your feedback. Curam charges clients the lowest fee in the sector at 12%. This is clearly stated in our terms and conditions, as well as on multiple pages on our website, for example on our FAQs and multiple service pages, as well as in our app. If you ever have any questions about our fees or any other queries, our support team are always here to help at client@curamcare.com or on 01387 730 766.
Best wishes,
Eve- Marketing Manager
Very Thoughtful
I sent message to Angella C if she was available for Care Health on which she messaged me back in Curam Care Website ( App) she could not as she has a full time client and also phoned me as well to confirm this. I was surprised she phoned me as well.
2025年6月25日
自発的なレビュー
Curam からの回答
Dear Neil,
Many thanks for your 5-star review. We are glad to hear that you had a good experience with Curam.
If you even need further assistance, please let us know.
Best wishes,
Sofia - Assistant Manager
Curam is always improving and updating…
Curam is always improving and updating their app.
Easy to use and in any doubt, customer service will soon get back to you.
I already used Curam several times when in need and never had any issues.
2025年6月3日
自発的なレビュー
Curam からの回答
Hi Gabriela,
Thank you for your lovely review!
We're so pleased to hear that you've found the Curam App easy to use and that our Curam Support Team has been helpful when needed. It’s great to know you've returned to us several times and had a smooth experience each time.
We really appreciate your support as we keep improving the platform.
Best wishes,
Sofia - Assistant Manager
Brilliant company with brilliant tech
Brilliant company with brilliant tech - searched and found a carer in real time! It's the future!
2025年6月5日
自発的なレビュー
Curam からの回答
Hi Lilou et Loic,
Many thanks for taking time to write this brilliant review.
We are so happy to hear that you had a positive experience using Curam.
Please feel free to contact us anytime should you require any assistance.
Best wishes,
Sofia - Assistant Manager
We were looking for care for my mum
We were looking for care for my mum, (who lives in a remote area which I found a challenge). we looked at several care agencies and the set up just didn't feel right for several reasons. Then I came across curam. It was all new to me, I put out a post and had several responses, we were able to get to know the carers, meet and talk to them about mums needs in order to find a good personality match for mum. We are so happy with our carer, she has been amazing and has become part of our family. Curam is a brilliant way to find carers, highly recommended
2025年6月5日
自発的なレビュー
Curam からの回答
Hi Anna,
Thank you so much for your kind words and thoughtful review.
We are truly glad to hear that you had such a positive experience using Curam to find care for your mum, especially given the challenges of her remote location. It's wonderful that you were able to connect with carers, take the time to find the right fit, and ultimately welcome someone so special into your family. Supporting families in finding compassionate, reliable care is exactly what we strive for at Curam.
Thank you again for recommending us—it means a lot! Should you ever need assistance please feel free to contact us.
Best wishes,
Sofia - Assistant Manager
Unprofessional carers and non-existent customer support
I had a poor experience with Curam Care. Be aware, that they take no responsibility for the work of the carers. Despite you are paying them, they claim to be an introductory company and in case issue arise they will give no support. I went to Curam hoping to find a reliable carer during my respite holiday. I was let down by two carers few days before my departure with no explanation. The next carer I hired charged me extra for costs beyond our agreement on top of highly expensive rates. My holiday became instantly a nightmare, having to call Citizen Advise for legal help and collecting evidence of the unlawful money requests. If you want peace of mind, I recommend using a care agency instead. If something goes wrong, you will have to deal with it by your own.
2025年5月29日
自発的なレビュー
Curam からの回答
Hi Daniela,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
Please be assured that we have a dedicated customer support team available to assist you. You can reach us on 01387 730766 or via email at client@curamcare.com. For queries specifically related to live-in care, our specialist team can be contacted on 01865 819 038 or at livein@curam.io. Both teams are here to support you with any concerns or questions.
The contractual agreement exists directly between you the client and the self-employed Care Professional. It is a mutually agreed contract between you and your chosen Care Professional.
The agreement allows you the client and the Care Professional to specify the Services to be provided, any Health Procedures if they are required and any Special items if required.
Curam is not party to, nor does it specify the service items in any Service Agreement. The responsibility for the care to be provided and the arrangement for providing it is between the client and the care professional.
While we are not a party to any agreement, we are always here to offer guidance and support where needed.
Based on our understanding, the live-in Curam Care Professional you engaged was unable to take breaks outside the home and was required to assist the care recipient multiple times throughout the night. As a result, she was working significantly beyond the standard expectation of 12 hours per day with a 2-hour break. In such circumstances, Care Professionals are entitled to request additional compensation to reflect the extended hours and intensity of care provided.
We value your feedback, as it plays an important role in helping us improve the services we provide. If there's anything further we can assist with or clarify, please don’t hesitate to get in touch.
Best wishes,
The Curam Team
Happy and positive
I have used Curam as my platform to advertise being a self employed carer. The fact I get to pick who I work with and where I work means I am in control.
All clients I have been fortunate to work with have all been so nice and their families very welcoming. I have done daily care, overnight care and live in care. All have been positive experiences.
I had the privilege of accompanying a client on a 5 day Norwegian Fjords Cruise. That was amazing.
Best decision I ever made was to advertise via Curam.
Would definitely recommend using their platform.
2025年5月19日
自発的なレビュー
Curam からの回答
Hi Pauline,
Thank you for sharing your wonderful experience!
We are so pleased to hear how Curam has helped you take control of your work as a self-employed carer and connect with such kind and welcoming clients and families. It’s inspiring to hear about the variety of care you’ve provided—and what an incredible opportunity to accompany a client on a Norwegian Fjords cruise! Stories like yours highlight the meaningful impact of flexible, person-centered care.
We're truly grateful to have you on the platform and appreciate your heartfelt recommendation.
Best wishes,
Sofia - Assistant Manager
I’ve been using the Curam app since December 2024
I’ve been using the Curam app since December 2024. I’m very excited to use it, because you can control your schedule when and where to work, you can manage your time. They posted various clients.
Thanks Curam care.
I love my app.
2024年12月19日
自発的なレビュー
Curam からの回答
Hi Gusmelia,
Thank you so much for your lovely review!
We are delighted to hear that you're enjoying the flexibility and freedom that the Curam App offers. Being able to manage your own schedule and connect with a variety of clients is exactly what we aim to support. We are happy that you love the app—and we love having you as part of the Curam community.
Best wishes,
Sofia - Assistant Manager
Curam からの回答
Hi John,
Many thanks for your 5-star review. This means a lot to us.
We are very happy to hear that you had a positive experience using Curam.
Please feel free to reach out should you need assistance.
Best wishes,
Sofia - Assistant Manager
Really efficient service
Really efficient service. All the carers I contacted responded really quickly and proved to be very reliable and professional. I really like the ease of use of the website, how to make payments and the messaging facilitiy. A great way to find a carer in the local area. Highly recommend.
2025年5月13日
自発的なレビュー
Curam からの回答
Hi Mary,
Thank you for your wonderful feedback!
We're so pleased to hear that you found the service efficient and that the carers you connected with were responsive, reliable, and professional. It's great to know that the website’s ease of use, payment process, and messaging feature made your experience smooth and convenient.
Your recommendation means a lot to us—thank you for choosing Curam to find care in your local area!
Best wishes,
Sofia - Assistant Manager
I met wonderful and amazing clients…
I met wonderful and amazing clients through this platform. Curam makes you feel comfortable, their support and communication is outstanding. I will recommend this platform to all my friends and family
2025年5月13日
自発的なレビュー
Curam からの回答
Hi Mathini,
Thank you so much for your kind words! We are very happy to hear that you've had such a positive experience connecting with clients through Curam. It's great to know that our support and communication made you feel comfortable—that's exactly what we aim for.
We truly appreciate your review and are grateful to have you as part of the Curam community!
Best wishes,
Sofia - Assistant Manager
Great Team and support throughout the…
Great Team and support throughout the process and clear instructions.
2025年5月1日
自発的なレビュー
Curam からの回答
Hi there Tshepiso,
Many thanks for leaving a wonderful review. We are very happy to hear that you had a good experience using Curam.
Please feel free to contact us anytime if you need any further assistance. Welcome to our Carer Community!
Best wishes,
Sofia - Assistant Manager
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。