I was able to easily download, set up and use the app, see my pension and I was able to transfer my pension from other pension provider. Cushon pension provider did all the transfer process which wou... ãã£ãšèŠã
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It was fast to initiate a transfer but have the funds in my bank account is taking days. I couldn't transfer all my pension funds.
Moving our company pension scheme to Cushon was easy because we had Cushon employee's helping us with the process and resources we could use. Lewis from Cushon was very knowledgeable and nothing was... ãã£ãšèŠã
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5* treatment From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.
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Cushon ã«ã€ããŠ
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Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
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Registered office: 51 Lime Street, EC3M 7DQ, London, è±åœ
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
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Sorting out my pension
Matt and Tracy were very helpful and quick to respond to my questions definitely made the experience that bit easier for me to understand and get my inquiry sorted many thanks to you both
Open honest and constructiveâŠ
Open honest and constructive information from the get go.
Quick responses from customer service team
The customer service team were very effective. They responded quickly until the issue was resolved.
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There are transactions missing on myâŠ
There are transactions missing on my transaction history. I requested that they check/audit my account. I contacted them on 30/08/25. I have sent emails and phoned. Todays date is 15/10/25 and they are still looking into my query. This is totally unacceptable and the impression I am getting is that they do not know what they are doing. A month and a half later and no result!

Cushon ããã®åç
They were quick to respond to my emailâŠ
They were quick to respond to my email and were very helpful
Would recommend
We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any queries we had.
The platform itself is very user friendly, both from a business perspective and as an employee.
Would definitely recommend.
Really efficient and nice ð
Really efficient and nice ð
Good service
Quick response to any questions that IâŠ
Quick response to any questions that I hadð
Easy to understand,stress free
Great customer service ,and great investment plans
Great customer service ,great communication skills and great prospect in terms of banking ,and also investment place which .makes me feel that my money is safe and if am going into any investment it's a mouth watering and a progressive one
Very straight forward company
Very informative and helpful with allâŠ
Very informative and helpful with all needs. Always keep you up to date. App very easy to use. Would highly recommend.
Exceptional service
Exceptional service. Quick, efficient and effective.
Great interest
Great interest, easy to put your money in and not think about it
Monthly Updates
Great idea to receive monthly updates of your pension, never had this from other providers only yearly updated. great app very easy to use and set up.
Just starting wit Cushon
Just starting wit Cushon
Very good experience
I can login at any time and see what'sâŠ
I can login at any time and see what's happening with my money.
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