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TrustScore 5段階評䟡の1

1.2

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5぀星のうち1の評䟡

Ordered parts over a year ago, parts never came, got no refund, had to charge back from the bank. I then left a negative Google review for custompcparts.ie only for the site owners to get my revi... もっず芋る

5぀星のうち1の評䟡

Ordered just a small pack of thermo paste on Monday, wasn't send until Friday afternoon. No other option for shipping but a private carrier, so paid twice the price of the product on shipping. Receive... もっず芋る

5぀星のうち2の評䟡

Bought new screen from the website. Was stuck or dead pixels, sent email with request of exchange for other, said read terms & conditions before buying! Oh yes, speakers on the screen also wasnt worki... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Order still not received and terrible customer service... Edit due to your response: Item was ordered on the 16th December, I'm ok with it not being delivered by Xmas, but it is now the 8th of Janu... もっず芋る

䌁業が回答したした

䌁業情報

  1. パ゜コン ショップ

さたざたな倖郚゜ヌスから提䟛された情報

www.CUSTOMPCPARTS.ie is a website dedicated to supplying everything component needed to build or upgrade a custom desktop PC . We offer exclusive deals on components from Asus , Gigabyte , MSI , AMD & Many more manufacturers . Our staff are knowledgeable and can help with information on builds and compatibility issues by visiting our Help Desk at HELPDESK.CUSTOMPCPARTS.IE . We carry over €100,000 of stock in Ireland with over 500 Core products available for same day shipping and another 5,000 products available for shipping within 2-5 Business Days . We strive to offer the best prices and selection . We display prices in EUROS & STERLING and we accept payment by DEBIT CARD , CREDIT CARD , PAYPAL & BANK TRANSFER. All orders shipped in Ireland are with NIGHTLINE and can be tracked .

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1.2

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TrustScore 5段階評䟡の1

225件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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1.2

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5぀星のうち4の評䟡

Excellent service But Return Postage......

Excellent service and product quality. One mark cut because if an item has to be returned back when its faulty or even when product is in warranty, the buyer has to pay for return postage.

I understand this from a business point of view. Returning a product which is worth 20 euros and the postage itself costs 13 euros due to weight, paying more in the end. Otherwise 5 stars company and very reliable.

2018幎8月12日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Thank you for your review.

Yes the cost to return an item is bourne by the sender however if you receive a faulty item and report this within 5 days from receipt it is our policy to collect the item and or replace as quickly as possible.

We are open to suggestions with regards the return costs however please understand that many returns are not related to faults with most returns related to compatibilty/mistakes. We already provide a check service to eliminate these errors when all parts are purchased from our website.

We are looking into a solution using Nightlines Parcel Motel were a customer can book an RMA with us and then return the item to their local Parcel Motel. We expect this service to cost €4.99 for returns which are not faulty and FREE for faulty goods within 5 days. We know this is not perfect for everyone and this is why we have not rolled out the service. Please check back in the future and you will see a better solution. If you have a suggestion please let us know and we will consider.

5぀星のうち5の評䟡

Excellent

Excellent shop !!!

2018幎8月9日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Thank you for your review.

5぀星のうち4の評䟡

Graphics card

Ordered a graphics card doing exactly what it says on the tin. Good price, good service fast delivery.

2018幎7月27日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Thank you for your review

5぀星のうち5の評䟡

Good selection and prices

Good selection and prices. No problems. Package was easy to track

2018幎7月25日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Thank you for your review

5぀星のうち1の評䟡

Very bad

Very bad . Ordered a pc case cooler master master box lite 3.1 . And there was a colour defect inside and that thing was very easy to see .
I contacted the support about compensation by return some percent of the full price. because there is a defect and support sayed me what i have to ship it back for inspection . But i attached the photos and video . And they still told me to sent it back for my money . Why i have to spend my money and time if that wasnt my fault. Very bad service . Also website is very bad . So huge 1 of 5 . Very disapointed .
Dont recommend very bad . The seller doesnt care about customer if the good is damaged , keep this in mind .

Also its very funny about a colur inspection .
What they will inspect ??? You can see it clearly . Its not a electronic thing for a inspection . ITS A COLOUR DEFECT .

Marks Jalisevs

2018幎7月21日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

If you are claiming a manufacturing defect you should have contacted Cooler Master support direct. We do not decide on Cooler Master returns however I have never heard or came across a defect related to colour in any case let alone a Cooler Master Case. The MasterBox lite 3.1 is a black case with coloured inserts to the front with a large side panel made of perspex.Here is a direct link for Cooler Master Support http://www.coolermaster.com/service/support.html

Any item which is reported as having a fault must be inspected and to be inspected it must be returned. This is the same for our support or that of the manufacturer.

Our returns procedure is listed on our website and if you want to return a component the return shipping cost is borne by the sender.

Our website is designed and maintained by professionals with years of experience and goes through constant updates to keep it in 100% up to date. Our design has been a progression over the last 3 years which has taken place with the help , support and input of our customers.

If you can please tell us why you consider the design bad I will reply to you further.

Our support staff offer online and telephone support across multiple platforms including a dedicated support websites , tickets , emails , posts , etc.
We reply to most support inquiries within 2 hours during business hours and I am sure you can see from the other reviews here that we are always here to assist our customers.

We will be rolling our an updated template before the end of 2018 however I would expect the new design to look and feel similar to todays design.
The changes are to improve performance of the site based on the ever increasing amount of visitors. We can however also confirm we are in the final stages of our new OnePage Checkout which we hope to launch in September. The new checkout is designed to reduce issues during checkout by keeping all information within a single page.

5぀星のうち5の評䟡

Great Service and Quick

I received my new Aerocool Case very FAST, SAFELY and wtih NO TROUBLE. Good Job!

2018幎7月20日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Thank you for taking the time to place your review

5぀星のうち3の評䟡

Good but they need to put more info on


Good but they need to put more info on products so that people know what they’re getting themselves into when they purchase something

2018幎7月7日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Our website contains detailed product information which is supplied through ICECAT by the manufacturers such as ASUS , ACER , C2G , MSI , GIGABYTE , ASROCK and many more. The exception can be from smaller manufacturers that do not subscribe to ICECAT. We generally do not display stock from manufacturers that cannot supply detailed datasheets however when we get requests from customers to include products from these manufacturers we will add. If you can tell me which product did not include a datasheet please email sales@custompcparts.ie and I will look into it for you. Of the 57,324 items on our websites today less than 500 items have truncated datasheets. We believe it is important to supply as much information as possible to allow our customers to make informed decisions.

5぀星のうち1の評䟡

I needed one small cable worth 3 euro


I needed one small cable worth 3 euro and ther was no option to just send it by post so i have to pay 6 euro for delivery with nightline how stupid is that.

2018幎7月4日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

We offer a simple delivery cost with a charge of €6.99 for each order whether the order contains one item or 100. Payment processors insist on a delivery being signed for and therefore we must use a courier service. We use Nightline who offer a reliable service across Ireland. We cannot ship with An Post and this is why we do not list their service on our website.

5぀星のうち3の評䟡

Delayed delivery.

2018幎7月2日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Your order was delayed as the ECI indicator from your card payment company was not verified. If you want detailed information on this please email sales@custompcparts.ie and our accounts team will reply to you. We do everything in our power to ensure all transactions are 3D Secure however for some reason your transaction was not verified as secure.

5぀星のうち3の評䟡

Sales support was good. Returns not so much

Sales reps were helpful getting the order out as soon as possible. However the ordered motherboard has faied and haven't gotten a response from the support team

2018幎6月15日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

Our support is available Monday to Friday from 10AM to 5PM however you can create a support ticket 24 x 7 using our Contact Form , Email , Facebook , Twitter , LiveChat , Help (link on each webpage) as well as by telephone during office hours.

Our average response time for support queries during business hours is less than 40 minutes.

How did you contact support ?
Please create a ticket and we will contact you on Monday after 10AM

Please note that for our Asus , Gigabyte , Asrock and MSI motherboards you can contact the manufactrers support direct for quick and indepth support.

We are always here to help and assist our customers and I am sure we can help you.

5぀星のうち4の評䟡

Good

A little confused that item wasn't in stock but was written as "in stock" on website, but overall, problem was resolved with no hassle.

2018幎6月14日
自発的なレビュヌ
www.CUSTOMPCPARTS.ie ロゎ

www.CUSTOMPCPARTS.ie からの回答

IN STOCK on the website refers to the item having been confirmed in stock within the last hour. Our website updates Monday to Friday during office hours each hour on the hour however at weekends and bank holidays our stock only updates morning and evenings. It is very rare for an item to be out of stock when our websites confirms it is in stock however the possibility does exist that this can happen . Please accept our apology for any inconvenience caused and thank you for your review.

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