www.CUSTOMPCPARTS.ie レビュー 

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2018年6月14日

Thank You for your review.

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2018年6月13日

The information in this review in our opinion is not accurate however we accept the understanding of the customer differs from ours .

The customer states they cancelled the order on the 30th of May however our records show that this cancellation request was received on the 5th of June which was after the delivery date.

My understanding after speaking with the reviewer (Philip) is that he had a conversation with a staff member and he was told the item would ship same day and I believe the misunderstanding comes from the words used. We can process an order same day however we cannot ship an order same day. I have explained that I am prepared to change the content of this review after I invetigate further however at this point ( 13.06.2018 ) the information shown below is accurate and is backed up by our communication log. I will amend the review after I complete my investigation ( 20.05.2018)

The ordered item ( Logitech Camera ) is not a stock item. We carry many products in stock however this is limited to cases , motherboards , memory , cpus , power supplies and other components for building PCs . We do not carry stock of specialty web cameras and our stated delivery term is 3-4 business days from date of order.

This order was placed at 11.53 on Wednesday the 30th of May 2017 and shipped on Friday the 1st of June and delivered on Saturday the 2nd of June 2018.
Normally we do not offer weekend deliveries however due to the bank holiday Nightline worked the Saturday to ensure there were no delays related to the bank holiday. We would have stated that the estimated delivery would be the following Tuesday based on no deliveries on bank holidays or weekends. We were unaware that Nightline were delivering on Saturdays and this was not notified to us which is why we stated tuesday for the estimated delivery day.

The order to delivery of this item was 2 business days.

This service did not cost extra and was provided free of charge by NIGHTLINE.ie

Below is the information link that shows order delivery schedules for orders. This shows that an order placed on a Wednesday before 3PM has an estimated delivery day of the following Monday ( or Tuesday if there is a bank holiday).

https://www.custompcparts.ie/Frequently-Asked-Questions

We do not offer a next day delivery service in Ireland and at no time would any staff member tell a customer an order would be delivered next day.
This is not a service we can offer in Ireland and our agreed delivery term with Nightline is 1-2 business days.

We are always here to help and assist our customers however in this circumstance we firmly believe we have provided the best service possible.

Reply was Edited by Jason 13.06.2018 16.11

www.CUSTOMPCPARTS.ie からの回答

2018年6月2日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月29日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月29日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月14日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月14日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月13日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年5月1日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年4月30日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年4月30日

Thank you for your review

www.CUSTOMPCPARTS.ie からの回答

2018年4月30日

I believe you are referring to the following monitor AOC I2481FXH 23.8" Full HD AH-IPS

Our experience with AOC is that they offer a first class after sales service and I would recommend
you contact them if there is a fault with your monitor.

Your monitor include 3 Years onsite/swap out warranty direct with AOC
Warranty Direct with Manufacturer:3 Years (On-site Swap) (UK/Ireland)

Please understand that the AOC dead pixel policy is set by the manufacturer and not by www.CUSTOMPCPARTS.ie

The AOC Pixel Policy is based on ISO 9241-307 Class 1 standards/

Here is a third part link detailing the requirements and expectations with regards to this ISO standard
https://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302,_303,_305,_307:2008_pixel_defects

AOC offer onsite warranty in the Republic of Ireland and if you are having an issue please contact AOC support direct
https://eu.aoc.com/en/gaming/service

You can contact AOC direct by phone on 1800 558000 or you can email then from https://eu.aoc.com/en/service-contact?

AOC Warranty Terms and Conditions
https://eu.aoc.com/en/warranty

Our delivery time frame is stated as 3-5 business days and you will find details on this in our FAQ
https://www.custompcparts.ie/Frequently-Asked-Questions

Your order was placed at 22.10 on the 5th of March 2018 and the order was delivered to you on the 12th of March 2018 at 15.19
Orders placed after 3PM (15.00) are processed next working day. Your orders processing date therefore was Tuesday the 6th of March
and delivery was on the 5th business day. If you look at the order time frame estimate within our FAQ you will see that orders placed after 3PM on Mondays
have an estimated delivery time frame of 5 business days - https://www.custompcparts.ie/Frequently-Asked-Questions

The delivery time frame depends on a number of factors with many orders delivered within the stated time however orders placed on Mondays after 3PM will always have the longest delivery time frame as you can see from the information on our website.

www.CUSTOMPCPARTS.ie からの回答

2018年4月30日

Thank you for your review

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2018年4月4日

Order was placed for 2 items and the confirmation email was then sent with the delivery following a few days later. It is the responsibility of the customer to return an unwanted item. We do not offer a collection service and it is the responsibility of the customer to arrange the return of the unwanted item. We cannot process or answer queries on non business days and this included weekends and bank holidays. Our support staff work Mondays to Friday from 9.30AM to 6PM . If you create a support ticket at 3Pm on a Saturday for example we will reply the following business day which would be Monday. Our accounts team process credits/refunds within 5 business days of an item having been returned and inspected. Your card issuer / bank however has up to 30 days to apply this credit to your account. For details on this I would recommend contacting your card issuer or Bank. Our RMA website is a dedicated website which is monitored business hours Monday to Friday and allows our customers to interact direct with our support staff and therefore improves the service by streamlining the process.

If you order 2 of the same item we have no way to know this is an error unless we are notified !
If we spot an error on an order for example motherboard and cpu are not compatible we will notify you the customer however
we cannot change orders based on the quantity. Our website asks all customers to confirm the order prior to completing to avoid errors.

Please also note that our website will always update the quantiyy in the basket and on the order confirmation page and this will also
clearly been shown on the PDF invoice and within the confirmation email.

www.CUSTOMPCPARTS.ie からの回答

2018年3月5日

James ,

We state delivery within 3 to 5 business days from date of order with a same day processing cut off of 3PM.

You placed an order at 12.10 on the 20.02.2018 and we sent you a order confirmation email at 12.11
and then shipped your order on the 23.02.2018 sending you a dispatch email with order tracking information
at 11.47AM.

We do not claim to have the fasted delivery service in Ireland and we clearly state that orders delivered in Ireland will take between
3 and 5 business days.

We ship to all 32 counties in Ireland using NIGHTLINE.ie and again our stated delivery from date of order is 3 to 5 business days.
We send a dispatch/complete email the day prior to the delivery and within this email we include tracking information which gives
our customers the means to follow the delivery on the www.NIGHTLINE.ie website.

Our support system sends an auto response to allow you to know we have received your email.

Order placed on a Tuesday , Dispatched on Friday an Delivered on Monday.
Please note that there are no deliveries in Ireland on Saturdays or Sundays.

www.CUSTOMPCPARTS.ie からの回答

2018年1月19日

We cannot cancel an order or refund a payment outside of business hours. We received an email after close of business to cancel this order and we replied at that time confirming receipt of the request. A further 3 tickets were opened after 10PM to which we replied to all stating that the order could be cancelled next business day and any payment would be refunded within 5 business days.

I have read the original ticket opened by this customer and it seems their issue was with another supplier where they refused an order because the processor received was opened prior to them having received it. We replied stating that all of our products are new and from official distribution and are sealed. This was the only ticket opened inside of office hours and it was replied to within a short time on the day it was received.

If you have been placing orders online since 1998 you must therefore understand that no orders can be cancelled or refunded outside of business hours.

Our order dispatch and delivery schedule is displayed on each page of our website and state that orders can take up to 5 business days from date of order with a same day processing cut off of 3PM.

We operate a first class customer support service which is powered by the industry leading Zendesk Software and our staff are both qualified and experienced across a range of disciplines. Our staff answer upwards of 200 tickets per day with an customer satisfaction rate of 93.8%. We answer support tickets across multiple platforms which include Live Chat , Messaging , Contact form , Help Centre , Email , Social Media ( Facebook , Twitter , Etc. ). We have put a lot of time and effort into creating a world class support system for our customers here in Ireland and for a review to state such inaccuracies if very annoying considering the facts.

We have adhered to both the terms and conditions of this order and to both EU and Irish sales legislation.

Unfortunately we cannot reply to each email within seconds of receipt and we clearly state that we reply to tickets during office hours normally within 2 hours from receipt. Outside of office hours we state that replies will be next business day. We do however monitor the help centre after hours and almost all tickets will receive a confirmation receipt or a detailed reply. We cannot complete all after hours requests for support as this is a limited service and our staff and for example with this request our accounting team work office hours Monday to Friday Only.

www.CUSTOMPCPARTS.ie からの回答

2018年1月16日

The information on our website is accurate and the images as well as product data is supplied by the product manufacturer.

Our data sheets are provided by an official source

We update our website daily and if there is a disprepancy reported we will always remove the item and notify the manufacturer. This is however a rare occurance and we are aware of only 3 instances of us having to report data errors in the last 2 years and yes one of those was the PNY GTX1060 3GB Graphics card. The issue however is not as straight forward as you are stating. You received the card you ordered and this was confirmed to you when you placed the order and on your invoice. We accept that there were 3 images showing on our website for this product and that the thumbnail image of the retail box did show a a differant model. The datasheet and main images however were accurate and you were given the opportunity if unhappy with your purchase to return. I would also like to point out that the image shown in your basket and on the checkout page matched the item you ordered and received . The EAN and SKU matched the image and this clearly showed the PNY 3GB Single fan Card http://www.pny.eu/consumer/explore-all-products/graphics-cards/742-geforce-gtx-1060-3gb-gddr5

Products Orders when added to a shopping basket on our website show an accurate image of the ordered item in the basket.

Mistakes can happen however these are very rare and we acknowledge the thumbnail showing the retail box did show a dual fan configuration. The card shown in your basket was the correct card and it matched the ordered item.

The twin fan version has only ever been available as a 6GB model and was never listed on our website as a 3GB model.

We are always here to help and assist our customers and we do everything in our power to maintain accurate information on all of our websites.

Here is the image for the product on our website showing the link to the manufacturers image
https://images.stockinthechannel.co.uk/pic/Stream.png?s=BiUGks7QDxOiGpO2Fe6yf81_K0WLxh3ygVDeV1J2_GvQujca8Q2YhHnypSKbtTh5tQW6WsDJu3fjvomJGhOW0m7s81FfFtXn0ABDnXS1qIfrehtOp_6PUQ%3D%3D