Zo ik heb vandaag dakkochi (kip tryaki)en chicken mandu besteld bij dea bak chicken zo slecht dakkochi kip tryaki ik denk gemaakt met kippenvel en andere chicken mandu wel lekker maar veel allen ve... もっと見る
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I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... もっと見る
企業が回答しました
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... もっと見る
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I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... もっと見る
企業が回答しました
企業情報
当該企業による記述
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
連絡先
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, 韓国
- (424) 276-1890
- hello@daebak.co
- daebak.co
À ÉVITER !!!
J'ai acheter un article sur le site, au bout d'un mois je demande des nouvelles, ils rétorquent que l'article n'est plus en vente...? Ok alors je demande à être remboursée, ils me disent que le remboursement va être fait "demain". Ça va faire plus de 4 mois que j'attends. Plus aucune réponse. Ce sont des escrocs surtout ne commandez JAMAIS sur ce site !
2024年4月3日
自発的なレビュー
The Daebak Company からの回答
Dear Lili,
We sincerely apologize for the ongoing inconvenience and frustration you've encountered regarding your order from Daebak. Your experience does not reflect the level of service we aim to provide, and we understand the importance of resolving this matter promptly.
Please rest assured that you will receive your refund. Your patience and understanding during this process are greatly appreciated.
Sincerely,
The Daebak Team
DO NOT ORDER FROM DAEBAK
DO NOT ORDER FROM DAEBAK! The first time I ordered they took 4 months to deliver. But at least I finally got the items. Stupid me, I thought I'd try them again because the deal they had online seemed too good to be true. Well, apparently it was. I pre-ordered some magazines in October. They eventually canceled the order in January because they couldn't fulfill it. I received only a partial refund in February because of "system errors" and I should get the rest of my money the following week. It's now April and I'm still waiting. I regret giving them a second chance.
Eta: I see your response, Daebak. I sent an email. No response. I was sent an email on April 10th that a refund had finally been processed and I should see it within 3 to 5 days. It is now April 25th, and I have yet to see it. Where is it?
ETA: It's now May 16th and I still have yet to get any other kind of response from Daebak. I also have yet to get the other half of my money. I've emailed and filled out their refund request form multiple times. They are simply hiding at this point, refusing to do what they promised to do months ago. DO NOT BUY FROM THIS COMPANY. You will never see your money again.
2023年10月16日
自発的なレビュー
The Daebak Company からの回答
Dear Jennifer,
We apologize for the ongoing inconvenience and frustration you've experienced with your orders from Daebak. It's disappointing to hear that your second experience with us has fallen short of expectations.
We understand the importance of timely and transparent communication regarding orders and refunds, and we sincerely apologize for the delays and errors in processing your refund.
Please email us again at hello@daebak.co. We genuinely appreciate your feedback and regret any inconvenience caused.
Thank you for your patience and understanding as we work to rectify this situation.
The Daebak Team
DO NOT ORDER FROM HERE!
Pre-ordered an item, only to find out after emailing them about why it is taking so long to ship to me that they do not have any more in stock. Asked for refund, and filled out the form, only to get ghosted. I have sent numerous emails, and it has been longer than 7-10 business days since I not only submitted the request, but received an email saying that someone will look over it. I have honestly ordered from them before, and they were great, but now I don’t think I will again.
2024年3月5日
自発的なレビュー
The Daebak Company からの回答
Dear Megan,
We apologize for the inconvenience you've experienced with your pre-ordered item and the delay in processing your refund request. This is certainly not the level of service we strive to provide to our valued customers.
We sincerely regret any delays or oversight in responding to your inquiries. Your patience during this process is greatly appreciated. We receive a lot of inquiries and our team is doing their very best to answer them all promptly. We also assure you that you will receive your refund.
Once again, we apologize for any frustration or inconvenience caused, and we thank you for your continued understanding and patience.
The Daebak Team
DO NOT ORDER!
I have been “patiently” waiting for my seasonal boxes since May 2023. At this time I have been charged for 3 boxes; May 23, August 23 and January 24. I continue to get “canned” responses to my emails and what used to be a great company to order from is no longer the case!
Daebak continues to advertise their merchandise and gain new customers. I hope they have better luck than those of us who are existing ones.
No merchandise + no refund = pissed off customer!
2023年5月28日
自発的なレビュー
The Daebak Company からの回答
Dear Elizabeth,
We sincerely apologize for the inconvenience and frustration you've experienced regarding your seasonal boxes.
We understand your concerns and we are doing everything we can to resolve this issue. Rest assured that you receive the merchandise you've paid for.
In the meantime, we apologize for any frustration caused by the perceived lack of assistance. Your feedback is invaluable, and we are taking steps to improve our communication.
We appreciate your patience and understanding as we work to resolve this issue.
The Daebak Team
Do NOT order from this company
Do NOT order from this company. I ordered a copy of both "Our Beloved Summer" scriptbooks on 11th Dec 2023 and I have not recieved an update in regards to my orders status, its location, why it's been delayed.
However they have managed to send me handfuls of promotional emails all this time. My item was not a pre-order, so there is no excuse there.
2024年3月27日
自発的なレビュー
The Daebak Company からの回答
Dear Hana
I acknowledge that the delays you've encountered are completely unacceptable, and this is not the standard of service we strive to provide. I want to assure you that your concerns are taken seriously.
We are actively working to solve the root causes of the delays and to send you your scriptbooks.
Once again, I apologize for the negative experience you've had, and we appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
Still getting ghosted
I paid for their quarterly daebak box subscription. The first three boxes arrived OK. The fourth one (summer 2023) has yet to arrive. They used to reply to my emails with an apology and an excuse. Now they can't even be bothered with that. I also ordered a single CD from them in November. That hasn't shown up either, and I'm writing this in March 2024. The only reason I'm not giving a single star, is because I got three of the four boxes. Definitely go anywhere else.
Well, now it's the end of May, two months since my initial review. I still haven't received a thing from Daebak except for a promise that I'll get everything I've paid for. Unfortunately, there was no mention of when I'll receive something. I haven't received a Daebak box since last summer's box. I also haven't received my Dreamcatcher CD that I ordered in November of 2023, even though their website says it's in stock and ready to ship. I wonder if they screw over the new customers, or is it only the earlier ones. Anyway, avoid this place like the plague.
2023年11月15日
自発的なレビュー
The Daebak Company からの回答
Dear John,
I'm truly sorry to hear about your disappointing experience with our company, and I understand the frustration you've encountered throughout this process.
I assure you that you will receive your missing box and the CD you ordered. We are working very hard to regain your trust.
Once again, I apologize for the inconvenience you've experienced. We appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
Use literally any other company to order Korean products
I ordered a mystery box in June 2023, received one email in September 2023 stating they were “waiting on final deliveries” and haven’t had a single form of communication from them since. Many bad experiences from friends and other people online, not just with mystery boxes or subscription boxes, but also just regular product listing. Don’t trust them, don’t buy from them, use any other online company and you’ll have a better time, I will never purchase from them again. Don’t start a company or sell products if you are incompetent.
2024年3月25日
自発的なレビュー
The Daebak Company からの回答
Dear Elisha,
We deeply regret that your experience with our company fell short of your expectations.
We understand the importance of timely communication and we are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We will send soon send you an email.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter promptly.
The Daebak Team
This company is terrible and a scam
This company is terrible and a scam. I am still waiting on my fall and summer boxes that I paid for last year. They keep giving vague answers about when they will be delivered and now have just stopped responding to emails all together. They have also turned off comments on their social media so you can’t see all the people that also have not received their orders. I want my money back but they are not even responding about refunding for items they have not sent.
2024年3月18日
自発的なレビュー
The Daebak Company からの回答
Dear Zoe,
We sincerely apologize for the inconvenience you experienced this past year. We recently posted an announcement on Instagram and as you may know, we are going through a tough period but we will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that all your boxes will be delivered to you.
Thank you for your understanding and your ongoing support.
The Daebak Team
There is much room for improvement
There is much room for improvement. I took an annual subscription because of how wonderful I thought you were. Sadly it was downhill all the way from there. Boxes not sent, boxes sent months late, orders not fulfilled.
I cancelled my subscription.
2024年2月29日
The Daebak Company からの回答
Dear Sandra,
We deeply regret to hear about your disappointing experience with our subscription service. Please accept our sincerest apologies for the inconvenience and frustration you have encountered due to delayed shipments, unfulfilled orders, and other issues.
We will overcome this current problem and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your orders will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
J'ai commander une box et ça fait…
J'ai commander une box et ça fait presque bientôt 1 ans que je n'ai rien reçu c'est une vrai anarque... même le remboursement ils ne le font pas...
2023年8月25日
自発的なレビュー
The Daebak Company からの回答
Dear Lorene,
We sincerely apologize for the inconvenience you experienced with the delivery of your box. We understand your frustration and regret the disappointment caused by the delay in receiving them. We will overcome this problem and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your orders will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
I ordered a magazine back in July 2023…
I ordered a magazine back in July 2023 and said to expect delivery within 20-25 days. As months past, the status of the shipment has never moved. Contacted them many times and came up with excuses after excuses. Asked for a refund and they came up with some excuse saying that'll take another month 🙄 it's now March 2024 and I don't expect to receive the magazine nor money back. These ppl are scammers! Don't trust your money with them
2024年3月15日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
We sincerely apologize for the inconvenience you experienced with the delivery of your magazine. We understand your frustration and regret the disappointment caused by the delay in receiving your package. We will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your order will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
I was originally very happy with the…
I was originally very happy with the service and products BUT this past year I paid for the subscription boxes, 4 in total and I have only received 1 box. I asked to cancel for 2024 since I did not get 2023 fulfilled but because they already took the money they said I cant cancel.
2024年3月5日
The Daebak Company からの回答
Dear Maria,
Thank you for being part of the Daebak Fam. We sincerely apologize for the inconvenience you experienced this past year. As you may know, we are going through a tough period but we will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that all your boxes will be delivered to you.
Thank you for your understanding and your ongoing support.
The Daebak Team.
DONT TRUST
had my sister order Oneus’s Season’s Greetings for 2024 back when it was announced and was told the delivery date would be late December… it is now March of the next year and I am yet to receive any updates much less the actually package. Now looking at these reviews I fear I am out $85. Do NAWT trust this company.
2024年3月13日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
We sincerely apologize for the inconvenience your sister experienced with the delivery of her order. We understand your frustration and regret any disappointment caused by the delay in receiving your package. We are going through a tough period but we will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your order will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
The absolute worst company that I've…
The absolute worst company that I've ever dealt with. They will take your money and then give you a million excuses (it's company A fault, its the delivery company's fault, it's now company B's fault, etc... it never ends). Now? The answers are "we are sorry for the delays, but we cannot tell you when you'll receive what you paid for." DO NOT TRUST THESE PEOPLE, THEY ARE CROOKS. The sad part is that I used to love this company, I would look forward to my boxes.... and now???? Nothing! Be warned, if you do hand over your money be prepared for excuses and to never receive anything. I REGRET EVER LEARNING OF THIS COMPANY.
2024年3月9日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
I acknowledge that the delays you've encountered are completely unacceptable, and this is not the standard of service we strive to provide. I want to assure you that your concerns are taken seriously.
We are actively working to solve the root causes of the delays and improve our communication with customers facing such challenges.
Your loyalty means a lot to us, and I regret that your experience has led to such disappointment.
Once again, I apologize for the negative experience you've had, and we appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
DO NOT ORDER FROM THIS COMPANY
Takes months and months to ship orders, if they are not cancelled. When they are cancelled, they are not refunded and I have to fight for my money. Items have arrived with stuff missing or damaged and never got the money back for those. Customer care sucks and they give false platitudes without solving the problem. Do NOT order from this company they basically steal your money.
Edit: Y'all can respond to a bad review but not my emails? I WANT MY MONEY BACK!!
2024年3月4日
The Daebak Company からの回答
Dear Tal,
I'm genuinely sorry to hear about the challenges you've faced with our service, and I understand your frustration.
I apologize for the extended shipping times, cancellations, and issues with missing or damaged items. We are committed to addressing your concerns.
Your feedback is crucial in helping us improve our services.
Once again, I apologize for the inconvenience you've experienced, and we appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
Absolute rubbish
Absolute rubbish - steer clear of this company. How their website is still up and running I have no idea. They don't seem to actually have any of the items they're selling. I ordered two Vogue Korea magazines in September last year. ONE of them finally arrived in December. I never received the other one. Was refunded in store credit + $10. Used that to place an unrelated order for two additional items in mid-January. Also never received them. Still fighting to get a refund on my original order, a proper one this time, because honestly, why the hell would I want store credit for a store that clearly has no items?? DO NOT USE THEM.
2024年3月6日
自発的なレビュー
The Daebak Company からの回答
Dear Rach,
I'm sincerely sorry for the frustration and disappointment you've experienced with our company and I understand the challenges you've faced with delayed shipments and issues related to your Magazine orders as well as the store credit.
I assure you that we are taking steps to rectify the situation and prevent similar issues in the future.
Once again, I apologize for the inconvenience you've experienced, and we appreciate your patience as we work towards a resolution.
Thank you for your patience and work understanding.
The Daebak Team
Sincerely,
The Daebak Team
Scam! Buyers Beware!
The worst scam I’ve come across. Their website only has reviews for items from other websites yet there are ZERO testimonies on how Daebak runs their company listed on their site reviews link. The company never updated me on my order unless I asked and even then it would take weeks for them to get back to me. Months after I’d placed my order, they were finally honest about one thing and that’s the fact that they never had any stock to begin with. They directed me to a Google form to fill out which they undoubtedly ignored given all of the outstanding refunds here they have yet to fulfill, including mine. This was months ago and I’m still owed a refund which I doubt they ever planned on fulfilling to begin with. Daebak still has the MBTI cup that they don’t actually have listed on their website as “in stock.” I implore people remotely interested to stay away from this complicated scam and go to a trusted site with actual reviews by buyers.
2023年11月5日
自発的なレビュー
The Daebak Company からの回答
Dear June,
I'm truly sorry to hear about your disappointing experience with our company, and I understand the frustration you've encountered throughout this process. Your feedback is incredibly important to us, and I want to assure you that we take it seriously.
I apologize for the lack of transparency and communication regarding your order. This is not the standard we aim to uphold, and I'm committed to addressing your concerns. Regarding your refund, I assure you that we are actively working to process outstanding refunds, including yours.
Once again, I apologize for the inconvenience you've experienced. We appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
This company is a scam
This company is a scam. I am still waiting for a package I ordered in June that was suppose to come months ago. When I email them to cancel my order and get a refund, they just send you a link to submit for a refund. The refund is suppose to take 14 days. It hasbeen two months, I still have gotten my money back and no reply on why. DO NOT TRUST THIS COMPANY!
2023年6月10日
自発的なレビュー
The Daebak Company からの回答
Dear Sabrinne,
I understand the urgency of your situation, and I want to assure you that we have taken your refund into account.
This is not the level of service we strive to provide, and I'm committed to resolving this issue for you.
I understand the frustration caused by the delay, but the refund processing team is currently taking care of each refund request.
We truly appreciate your patience and understanding as we work on this.
Once again, I apologize for the inconvenience you've experienced, and I am committed to making things right for you.
Thank you for your understanding.
The Daebak Team
Where’s my order?
I received a couple emails asking me to review the order but I haven’t received my order and see no tracking information. Where is my order?
Thank you
2024年2月11日
The Daebak Company からの回答
Dear Stephanie,
I understand your frustration and concern regarding the emails you've received asking for a review of your order when you have not yet received it. I sincerely apologize for any confusion and inconvenience this has caused.
We have a delay with the shipment but I assure you that we take this matter seriously, and we are doing our best to resolve this situation.
I understand the importance of receiving your order in a timely manner, and I apologize for any inconvenience this delay has caused. Stay assured that you will receive your order.
Thank you for your support and your patience. Please don't hesitate to reach out to us if you need!
The Daebak Team
Stay away
Stay away. I, like others, used to have a membership to their Daebak seasonal boxes. My last order was paid for May 2023. I have yet to receive my summer 2023 box. When reaching out to customer service, they sent me a bunch of excuses and now, at this point, they do not respond to me. They have not honored my request for a refund nor have they given me an estimate as to when I will receive my purchase. I’ve tried reaching out to my cc company to reverse this charge, but since they charge you for the box months in advance of actually shipping them out, it was past the number of days that are allowed. This company has essentially stolen my money.
EDIT: I’ve contacted them several times since their response below and they continue to ghost me. I’ve decided to file a complaint with the FTC. What they are doing is illegal. For those in the US who are interested, you can file online complaints using the FTC’s website.
2023年4月30日
自発的なレビュー
The Daebak Company からの回答
Dear Jennie,
I sincerely apologize for the frustration and inconvenience you've experienced with your Daebak seasonal box order. I completely understand your concerns, and I want to assure you that we take this matter seriously.
I apologize for any delays in responding to your inquiries and the lack of communication regarding your order. This is not the level of service we strive to provide.
Please be assured that we are taking steps to improve our communication and prevent similar issues in the future. I appreciate your understanding and patience as we work to resolve this matter.
Thank you for your support and for being with us.
The Daebak Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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