The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... もっと見る
企業が回答しました
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... もっと見る
企業が回答しました
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
連絡先
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, 英国
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
優良
956件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really great experience with Sara
Really great experience with customer service! The person I spoke with was super friendly, helpful, and patient. They listened to my issue and sorted it out quickly. Really appreciate the great service!
2026年9月24日
自発的なレビュー
Data Energy からの回答
Dear Yanhui,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Data Energy からの回答
Dear Mr Pri Jay,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cassie was a great help to fix some…
Cassie was a great help to fix some billing issues
2026年9月24日
自発的なレビュー
Data Energy からの回答
Dear Ulrich,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Taya was very friendly and informative.
2026年9月22日
自発的なレビュー
Data Energy からの回答
Dear Richard,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Amazing customer service
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having issues with. Was a lovely experience, couldn’t have gone more smoothly!
2026年9月21日
自発的なレビュー
Data Energy からの回答
Dear Amani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cassie was great
Cassie was great, kind and helpful with the query that I have. She advised what I need to do and raised a new ticket appropiately with their team.
Thank you Cassie!
2026年9月16日
自発的なレビュー
Data Energy からの回答
Dear Patricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Great customer service!
2026年9月15日
自発的なレビュー
Data Energy からの回答
Dear Amanat,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer service with adviser Cerease
Cerease took my call and was a great help. I was able to resolve the issue with ease with her kind and attentive, professional help. Thank you.
2026年9月7日
自発的なレビュー
Data Energy からの回答
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Great customer service
After waiting in the queue for about 10 minutes I got to speak to a person who actively tried to help me.
I was able to explain my situation and then Cerease asked some questions and was able to give me the relevant information, enabling me to resolve the question on the customer portal.
I did expect to be able to resolve the issue that quickly, but with the great service I was able to.
2026年9月4日
自発的なレビュー
Data Energy からの回答
Dear Isabella,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Home move and tariff change
I've just moved out (August 2026) and they can't provide me with a final bill because apparently the tariff changed in April. But they don't yet know what that tariff is! How can it be 4 months down the line and they not know what they are charging people for the energy used.
Truly catastrophic shortfall in service.
2026年8月25日
自発的なレビュー
Data Energy からの回答
Dear Samuel,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.
We have been able to locate your query in our system and are currently looking further into this to understand the matter at hand and see how we can better assist you.
We will do our best to get your final bill to you as soon as possible.
Kind regards,
Data Energy
Data Energy からの回答
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cerease is excellent to assist us!
2026年9月1日
自発的なレビュー
Data Energy からの回答
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
2026年8月21日
自発的なレビュー
Data Energy からの回答
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
2026年8月28日
自発的なレビュー
Data Energy からの回答
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
2026年8月26日
自発的なレビュー
Data Energy からの回答
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick and prompt service
2026年8月26日
自発的なレビュー
Data Energy からの回答
Dear Danielle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Do not reccomend, avoid.
Difficult to understand customer portal. Unreliable 'latest transactions', showing my last payment there was last December, whereas I paid 3 bills since then. Difficult to amend Direct debit details and to even confirm the direct debit is setup. No transparency around fees/what plan you're on. High daily rate charges and maintenance charges.
2026年8月24日
自発的なレビュー
Data Energy からの回答
Dear Agata,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve found the customer portal difficult to navigate, particularly when viewing recent transactions and managing your Direct Debit details.
To enable us to look into this further and assist you, we have contacted you via trustpilot to request some additional information.
We understand how important it is for customers to have clear and accessible information about their account, payments and charges. We would also like to clarify that Data Energy does not apply maintenance fees to customer accounts.
The tariff charges for your property are calculated to reflect the costs associated with the network in place. We appreciate that charges can be difficult to understand without the relevant context, and we would be happy to review the charges on your account and provide further clarification.
We would also be happy to investigate the concerns raised regarding the transactions displayed within the portal and your Direct Debit setup.
Once we receive the requested information, we can review this further and work with you to address any outstanding concerns.
Thank you again for your feedback
Kind regards,
Data Energy
The customer care team answered…
The customer care team answered questions fast and responded quickly and efficiently. They provide an excellent service! Thank you!
2026年8月10日
自発的なレビュー
Data Energy からの回答
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Data Energy からの回答
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Data Energy からの回答
Dear Ena,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
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