Quality fabrics and uniquely stylish pieces with a classy look, really impressed with the products themselves. However, the delivery was very slow. My order arrived on day 20, almost 3 weeks after p... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Very disappointed the Express Shipping £10 paid on 6/1/25 for delivery end of the week did not happen till Monday exactly a week later for standard shipping. This item should be included in your Ama... もっと見る
企業が回答しました
The order was delivered promptly but unfortunately did not fit. I applied for a return but had to phone to get it ratified. Anyway it was duly returned. After checking the courier had delivered th... もっと見る
Dishonest company selling cheap shabby products at a premium price. Email contact doesn’t work. spoke to someone who provided a working email address and also honoured an exchange over the phone. As... もっと見る
企業情報
当該企業による記述
At De La Creme Fashions we have been manufacturing British Ladies and Men's quality Coats and Jackets for over 14 years. We are also suppliers and retailers. We are known for providing premium British outerwear.
連絡先
Unit 7N Nobel Road, N18 3BH, London, 英国
- 020 8887 0555
- info@delacremefashions.com
- delacremefashions.com
3.4
まあまあ
266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 25％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The coat looked exactly like on the…
The coat looked exactly like on the pictures, the size and tailoring was also perfect.
2023年3月14日
De La Creme Fashions からの回答
Thanks for your kind words Adrienn. We're glad we were able to leave you satisfied with our service. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
Brilliant service start to finish
Brilliant service start to finish. My jacket is just gorgeous.
2023年3月4日
De La Creme Fashions からの回答
Thanks for your kind words Heather. We always try leaving customers such as yourselves satisfied.
Jay
I have purchased 3 beautiful coats from…
I have purchased 3 beautiful coats from De La Creme Fashions and I’m so in love with the quality and the whole buying experience. All I can say is if in any doubt don’t be they are purely amazing and the fit is just so comfy. Will be buying again without a doubt.
2023年3月6日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your continued custom Barbara. We really appreciate the support. We look forward to serving you again! :)
Wonderful service
Wonderful service, fast and efficient. I love my new grey coat and when I give it to her my niece will love her filet. Thank you so much
2023年2月23日
De La Creme Fashions からの回答
You're welcome Mary! Thanks for your kind words and custom!
Jay
Lovely coats and good value
Lovely coats and good value. Hope to shop with them again if they do navy coats that are very long (to the ankle!)
2023年3月2日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your kind words Penelope. We always try leaving customers such as yourselves satisfied. And yes we do have navy coats that are long. Contact us if you need further assistance!
Jay
De La Creme Fashions からの回答
Thanks for your kind words Rosa. We always try leaving customers such as yourselves satisfied.
De La Creme Fashions からの回答
Thanks for your kind words Helen. We always try leaving customers such as yourselves satisfied. We're glad you were able to experience premium british outerwear!
Good Customer Service
I ordered two coats from the website (which said in stock) in January and was contacted to be advised that they were both not in stock. I contacted the Company and a very kind gentleman apologised and advised that they would ensure that their website is updated more regularly to show what is out of stock. I used a gift voucher which had now expired so he very kindly sent me another gift card. Very professionally handled and a good result.
2023年1月11日
De La Creme Fashions からの回答
Thanks for your kind words madam. We always try leaving customers such as yourselves satisfied.
Great products and they care about their customers
Very happy with the product and the company - I ordered a military style coat from this company, and it was delivered really quickly. I had accidentally ordered the wrong size but I could easily exchange it with all the information being clear - I also got follow-up emails from Jay, so got to deal with a person (which is better than having to deal with a big faceless corporation when you can never speak to anyone!) I love the coat and will definitely be shopping with this company again :)
2023年2月12日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your kind words Rachel. We're glad you were satisfied with your order and our service. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
Very efficient service from De La…
Very efficient service from De La Creme. My order was straightforward and I received my beautiful coat within the week. I am extremely satisfied with De La Creme. Ive used them 3 times now and will continue to do so. 8
2023年1月21日
De La Creme Fashions からの回答
Thanks for your kind words Claire. We're glad you were satisfied with your order and our service. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
High quality coat
High quality coat, good communication, would recommend this business
2022年12月20日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your kind words Steven. We really appreciate it!
Excellent customer service excellent…
Excellent customer service excellent products I can highly recommend the service
2023年1月26日
De La Creme Fashions からの回答
Thanks for your kind words Helen. We're glad you were satisfied with your order and our service. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
Bon suivi clientèle
La première livraison a échoué à cause du transporteur, mais un deuxième envoi a été effectué sans difficulté.
2023年1月23日
自発的なレビュー
De La Creme Fashions からの回答
Merci Nathalie! :)
Horrendous Customer Service
After returning my order with the relevant supplied return paperwork on the 4th January. I am still yet to receive my refund 19 days later even though a Jay Miah confirmed it had been processed.
They don’t answer the phone, and emails are mostly automatic. Be sure you’ll be happy with your order before processing otherwise you’ll be chasing refunds for days.
2023年1月23日
自発的なレビュー
De La Creme Fashions からの回答
The refund didn’t process all these days due to a technical issue on the system. Otherwise it would have been automatically processed. Apologies on our part. This I have fixed by overriding the system queue and manually processing the refund myself. Apologies again for all inconvenience caused.
De La Creme Fashions からの回答
Thanks for your kind words Maya. We're glad you were satisfied with your order. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
As a person who doesn’t like to order…
As a person who doesn’t like to order online I took the plunge and ordered this coat, I was not disappointed. It’s lovely, nicely packaged, good quality and a great fitting coat, thank u so much.
2023年1月17日
De La Creme Fashions からの回答
Thanks for your kind words Samantha. We're glad you were satisfied with your order. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
De La Creme Fashions からの回答
Thanks for your kind words Danielle. We're glad you were satisfied with your order. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
Thank you De La Creme. This company makes garments of very…
This company makes garments of very high quality and in most attractive styles. They take great pride in their products and customer service. I have needed to speak to them twice and they were very helpful. They aim to make their customers happy and I would say they live up to that. I would rate them as excellent.
2023年1月18日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your kind words Anne. We're glad you were satisfied with your order. We always try to leave our customers satisfied and are glad we were able to do so with yourself. We're more than happy to deal with you again!
Very good quality for a small price.
2023年1月11日
De La Creme Fashions からの回答
Thanks for your kind words Dalia. We're glad you were satisfied with your order. We always try to leave our customers satisfied and are glad we were able to do so with yourself. Hope to deal with you again.
The coat was a gift and I was…
The coat was a gift and I was absolutely happy with it. The quality of the fabric and the tailoring is exquisite.
2023年1月8日
自発的なレビュー
De La Creme Fashions からの回答
Thanks for your kind words Violets. We're glad you were satisfied with your gift.
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