Deliverback レビュー 802

DeliverBack are Miracle Workers. I left my hat at a hotel in Rome and neither the hotel or my tour company were very accommodating in helping me get it back. The hotel said I had to hire a courier service as they would not mail it to me. My tour company told me to contact UPS, DHL, or FedEx to arrange for a courier service. I went to UPS and DHL which didn't really know how to help me with the VATs etc in Italy. Luckily my husband started Googling how to get lost items back from Italy. DeliverBack popped up and the rest is history. And to tell you the truth, the hat wasn't really that important, but the bling on it was VERY sentimental to me. I had a broach on there from my deceased Italian Grandmother, which is the only thing I had from her. In no time DeliverBack was able to retrieve my hat and had it shipped back to the United States, no problem. I will be forever grateful.

quick response. available when needed by phone and mail.

Ich habe mein Handy am Flughafen Korfu Ende April verloren. Die gute Nachricht: ich habe es zurückerhalten - aber es hat ewig gedauert, rd 6 Wochen.
Dabei wurde mir bereits 2 Tage nach Verlust zugesichert, dass sie es gefunden haben, nur noch den Versand bezahlt werden müsse und ich es dann schnellstmöglich zurück bekomme. Gesagt, getan. Anschließend hat sich Deliverback 2 Wochen erstmal gar nicht mehr gemeldet. Meine Mails mit Nachfragen wurden ignoriert. Nachdem ich erneut über alle möglichen Wege Kontakt (Chat, Anrufe, Mails) aufgenommen habe, erhielt ich wieder die Antwort, dass man sich schnellstmöglich kümmern würde - ich solle mich gedulden. Weitere 2 Wochen später habe ich mit rechtlichen Schritten gedroht und endlich ist was passiert.

Ja das Handy ist wieder da, aber diese 6 Wochen waren einfach nur nervig und anstrengend. Ich bin nicht sicher, ob sie das Handy wirklich zurückgeschickt hätten, wenn ich nicht so einen Druck aufgebaut hätte.

The company did what I paid for..
I was unable to begin the process as the Hotel where I left the item was not on their database and there was no way of adding it.
I had to wait for them to come back to me. When they eventually did I paid the fee...not cheap, I did get my shirt back the following week, the disappointing part was there was no feedback / information regarding the progress of the shipment. I only found out that the item had been collected because the hotel staff were kind enough to let me know. Even a tracking facility would have been helpful

Excellent service. Particularly good at providing updates through shipper DHL. Even took the trouble to check all was well after my leather jacket had been delivered back to me from Athens.

Nothing but frustration. Completely unreliable service.

My son left his airpods in Italy and we were finding it difficult to navigate getting them back. I then came across Deliverback and they were amazing! They dealt with the hotel (which was not listed on their website) and organised everything. One happy son reunited!

I had a very disappointing experience with Deliverback.

After submitting a lost item through their system, I was informed that they couldn’t locate my product and that the service was therefore cancelled. While I understood the situation, I requested a refund — which should have been a straightforward process.

However, despite receiving a message over a month ago saying my request had been forwarded to their accounting department, I have yet to receive any refund or meaningful update. I’ve followed up several times, but the communication has been vague and unresponsive.

Fast and efficient service with timely updates in track and trace.

We recently left an item on a flight from London to Kos. I contacted Deliverback, paid the up front fee (always suspicious!) but after 10 days they still could not locate our item. In the meantime our hotel simply called the airport who had found our item and had it sent direct to our hotel. Why Deliverback failed to do this most basic
action I have no idea. The Deliverback service was hopeless, a complete waste of money and I would definitely not recommend them. AVOID!!!

I left my luggage at hotel in Rome Italy. With the help of delivery back I get it back to home in Netherlands in a smooth way.

I was very pleased and impressed with Deliverback and how they worked 24-7 to provide communication and expert support to me during the process of returning a hat I had left in a hotel in another country. They were involved in all steps of coordination with all the participating businesses: the hotel, the transporters and the delivery service. Deliverback did an excellent job and my hat arrived safely at my home and with-in an amazingly short, efficient schedule, as promised. It only took a couple of days from the start to end when my package arrived safely and on time. It was very helpful and also comforting to have them available to help and communicate with me all through the whole process.

Paid money for them to look into my lost tablet left on plane at heraklion airport they said they could not find any information about my tablet but I contacted the airport myself and it was at lost and found and had been there from the day it was lost I went and picked up myself total bad service beware!!!!

Had to get AirPods back from a Paris hotel to the UK. I found it particularly difficult until I found Deliverback. Once I found them I filled in a simple form and they did it all for me. They contacted the hotel and arranged the logistics of getting them back to me. The AirPods arrived at my door 4 days later. Reasonable price too. Highly recommend.

Really great service, we forgot some items at Athens airport and their team helped us in shipping them back in no time to Germany. I can only recommend their service. Well done!

Unable to recover items in (Madrid) Spain although advertises as European...slow customer service. I found the missing item myself, no refund given. Buyer beware!

They are experts who know what routines must be followed when you lose your passport. They are quick to respond, and guide you safely through the entire process. A big thank you to the entire team that works at Deliverback, true everyday heroes!

I can’t believe it and i’m a difficult guest.
From the beginning to the end they were here to help me to find a solution it was a mistake from the airport and they managed everything to send back the luggage home.
I got a delivery number with details everyday ,
answer my question in less than 24 hours find my luggage and it was easy to pay the amount to get it back home safely!
Thanks again i got important document and many shoes in that luggage everything is ok !

Requested Deliverbaxk to collect items id left in a hire car in Edinburgh.

5 weeks later, despite follow emails and calls no sign of items and replies to communication.

Can only conclude that this a scamsite.

I took a flight from the UK to Chania in Crete. I left my bag on the plane. I was directed to Deliverback by the Chania Airport website.

I completed the Deliverback form and paid €20 for them to find my item. Four days passed and I hadn't heard from Deliverback. I then went to the airport to speak to the lost and found team face to face and I was reunited with my item.

I asked Deliverback for a refund given that they hadn't done anything to find my item, but I was refused.

I would recommend contacting the airport directly before paying Deliverback any money.