DXL レビュー 6,413

Robert did a great job, everything went smoothly, it was refreshing to deal with someone who knows what they are doing in this day and age of ineptitude everywhere else!

The sales associate that helped me was great. Knowledgeable, friendly, and very familiar with all the products. The body scan was a nice touch as I have lost alot of weight.

Loved the store. Friendly help and knowledgeable.

Sale price was good. Sales rep was helpful in coordinating my rewards coupon. Much appreciated.

came in for a return. wasn't acknowledged until I was in the store several mins. I went back to look for oak hill pants, several pairs of pants were on the floor. I looked over in the sale area, it was even worse. I've shopped at this DXL location for several years & have never seen the store anywhere near this condition. Ultimately, I returned the item I came in with & left with no replacements, as I had planned. I wasn't going to search the floor for the size I needed. The last time I was in, I actually hung up 5-6 pairs of pants that had fallen on the floor, but today's experience was much worse. Being the only customer in the store & with two employees behind the counter who could clearly see me, I decided not to do their job. I don't know if the store was actually dirty or simply a huge mess, whatever it was, I won't be purchasing clothing off the floor. When I went up to the counter for the return the staff continued their conversation, which was store related. Again, not the customer service that has been the DXL standard for years. There is no way I would recommend this location to anyone without massive changes.

Even though what I needed, was not in stock, the service was excellent.

I was greeted the second I stepped through the door. All three employees working made it a point to say hello to me while I was shopping. They were all very helpful and made sure I had everything I needed.

I was helped by Reyna and she was outstanding. I have been to several different stores (both DXL and others) and the customer service Reyna provided was the best..

Great service from Anna. Walked in was greeted immediately, and with a couple questions found the jeans I came in for.

Great Service, the suit fit great. Appreciate your teams attentiveness and patience.

The salesperson who helped me was great! She found exactly what I wanted quickly and efficiently and was also helpful directing me to find a second item that I needed.

George was absolutely amazing. He was very attentive. Performed a body scan to ensure I was selecting the right sizes and he helped me pick out some new shirts and a pair of shorts for my vacation.

Maya, the sales associate that was working was kind, informative, and professional. At a time when many businesses rely on online sales and cut costs at brick and mortar stores a shopping experience like the one I had yesterday because of Maya’s help and my ability to look, touch, and try on options until finding the right fit and look I needed was a reminder of why stores and good employees will always be preferred by me.

Randy made the entire process an absolutely wonderful experience. He was incredibly helpful, patient, and knowledgeable from start to finish.

The selections of clothes at this location and the sales.

This company is a scam. I’m 6'10" and ordered 4XLt polo shirts, but they were too short. I went to Winston-Salem to prove this, returned the shirts, and was denied a refund. I had on a polo shirt that I bought before and the same brand but the shirt I had on was almost two inches longer than the new ones. The manager said all new polo shirts are like this, claiming I was mistaken. Headquarters also said it was a big-and-tall size. The difference between big and tall is that a big size is extra large, meaning wider and taller means longer. They said it was Nautica's fault. Just like I said before this place is no good for taller people and too expensive to only get to wear it one time. Change your name and take tall out of it because this is proof of false advertisement.

Big AND tall is what they advertise... but where's all the TALL options for pants?? No 34 length in the store? Really?? What a joke. Plenty of options for big waists (as they should), but my son did not walk out feeling included. What a disappointment. Side note, I know size 17 shoes are impossible to find in person, but I held out hope for DXL... NOPE. Sad.

I placed an order and realized it was the wrong thing. I contacted them within 15 minutes and they told me I couldn't cancel it, that it was too far along in the process. My only option was to return the items once they came- AND PAY A 7.95 RETURN SHIPPING FEE!!! What a ripoff of a store!!

Ordered based on the size guide, but the clothes came way too big. The measurements on the website are clearly inaccurate.

Even though the customer service was prompt and polite, but at the end of the day, we are paying for the product. Having to cover the return cost for an error entirely on their side is unacceptable and frankly infuriating. No more next time.

BEST pique POLOS EVER & ships UPS (the best)
1st discovered on Amazon where returns are EZ, now a slim selection there. I know why.

Previous order Spring 2025
Quantity good
Some collars IRONED (NEVER on a POLO!!!)
More insults = ironing was CROOKED !!!
Phone "help" = retuns too laborious & IFFY to risk

Oct 2025 order
1st partial shippment = Quantity missing 2 of 4
ALL collars IRONED (NEVER on a POLO!!!)
More insults = ironing was CROOKED !!!