DXL レビュー 6,414

I was at the DXL store in Danbury Connecticut and met the wonderful manager Michael. He help me with all my needs. He was very professional and very patient. He deserves more than five stars. I will continue to go to that DXL store.

I love the clothing! It would be nice, though, if they either quit offering (and charging for) expedited shipping or actually got it shipped as promised. This is the second time (of twice that I’ve paid for quick shipping) that they’re simply not getting it to me.
This would be less of an issue if it weren’t combined with the fact that they’re available inventory at my local store consistently sucks.
If I could find clothing I like ANYWHERE else I would take my business there.

Nope. Just NO!!
I have been a loyal customer there since 2006. Spent thousands of dollars. They somehow messed up my email address and took away all my earned points & sent to another email (not mine!) . I have called their headquarters 5x and it’s STILL NOT FIXED!! I’m not sure who is running this company but please do not patronize them. Have no idea how to get this issue fixed and no one at their customer service line seems to care!!

Good store for plus sizes and I like the rewards program

Visited the store in Madison TN with my son. He’s tall but skinny. Both employees made it clear that he didn’t belong there. We were only looking for dress socks but what if we came looking for a tie, socks or to buy a gift for someone who was considered large? The continuous reminder that he wasn’t “BIG” enough to buy their clothes was irritating! After his purchase, a different employee yelled “tell your big friends about us”! REALLY?!?! Like the money he spent was irrelevant! Do better! Even if he had come looking for a shirt for himself & couldn’t fit anything in the store, play it off! Up sell something else! ACT like you want the patronage! Will I recommend this location, ABSOLUTELY NOT! And sadly, we know several people who could benefit from shopping here! Stop body shaming potential customers!

Wide range from causal to formal wear for big guys but I will no longer shop here anymore no one sales clothing for the retail price but they do, seriously overpriced. Make sure to search around before purchasing found same jacket priced there at $90 at another location for $47 jeans same thing. Returned!!! OUCH!!!

Experience has been fine. The reason for “eh” rating is lack of new brands or designs. Same ole stuff, especially dress shirts so I’ve been ordering a lot more from competitors or custom fit shirts. Want my business back? Get some new inventory. Something other than Brooks Brothers.

I ordered a coat in store for a trip I was going on in 2 days because the coat was out of stock. I paid to have it overnighted for the next day but it didn’t ship that day like it was supposed to and was projected to arrive late. I called DXL support the next morning when they opened, and I requested they change the ship address. They could not guarantee that it would go through in time but I checked 30 minutes later and the shipping address had been updated, and a discount had been added to the shipping for the inconvenience. DXL support was very courteous and understanding. I would recommend this company to anyone.

I ordered a shirt for my son of 11/29/22 which their website showed as available. After multiple times contacting them and asking for a tracer, today on 12/23/22, they tell me it is no longer available.
Kudos to Dani in customer service for giving a gift card to soften the blow.

I got myself in a pinch. I had to officiate a wedding for a relative and Thanksgiving took it's toll on my dress wardrobe. Tyree at DXL in Towson MD hooked me up with a good looking, good fitting suit at a fair price. Thank you, thank you, thank you!

I’m a trucker and I have been to flex stores all over the country never been disappointed always get the help I need and I’ve never been treated like I wasn’t wanted in the store some stores didn’t have certain items that I wanted but always offered to order it for me and send it to my home area

I live in Canada and took a trip to Kittery Maine this past summer. I found the DXL to have a much better selection than my town would have with any store. I bought a number of items but was told if I wanted more, I could shop online and the items can be shipped.
I placed an order that took close to a month to arrive and when I received the package, there was an issue with sizing. I loved the shorts I bought in the summer but they are so big they are falling off of me all the time. I wanted a few more pair for a cruise I am going on in 3 weeks. They arrived yesterday and when I tried to put them on, they were so small I could not put them on. The tag indicated it was a 5X and the first pair I bought earlier were 6. The 6x looks loose and sloppy and the 5's don't fit. There has to be an error .... never have I seen such a discrepancy in sizing. Now I have to request a refund, return the shorts (2 pair) and try to find others in the next 2.5 weeks. I also paid additional duty at the Canadian border which I am pretty confident I won't get back. All in all, a very disappointing experience

I ordered my clothes for my honeymoon and needed to leave 3 days after so I paid $30 for 2-day shipping. On the second day, the clothes weren't here. I emailed the company and Craig waived the $30 delivery fee from my order. Their customer service is great! Everyone makes mistakes. They were delivered on the third day, which was inconvenient, but I am so happy with the way the situation was handled.

Paid extra to rush order an item and it didn't deliver. I have had some pretty awful experiences with the DXL warehouse recently. But because there is nothing close by that sells big enough, I don't have much of a choice. Had an unexpected deadline for an event, so I paid out the 30 dollars for 2 day shipping 3 business days before the event. It still isn't here. . . . . Left me embarrassed for the event. If you can't deliver on the promised date then don't offer the option.

The VAT rate your charging on top of shipping to the UK is close to 36% when the official VAT rate is 20%, that's an outstanding business prevention plan. With business practices like that, it's no wonder you had to close down your DXL shop in London.

My son is a frequent flyer at DXL. Two weeks ago he bought a three-quarter zip. He wore it three times and then I said hand it over time to wash it. I washed it in cold water hand wash cycle. As I was laying it out to dry I noticed it had pilled a lot. Now this was a $96 purchase.My husband Made the trip to return the item. He had all of the tickets and the original receipt. Imagine my surprise when he calls and says no cash refund only store credit. No not for nothing the gift card is totally OK,had they given him a choice! they said this is our policy my husband told them a couple of times we had to make a return it was presented the same way this was in cash was given back!So please just explain why it was such a hassle this time?JAKE

I placed an order and i had shipping inquiries but no one seems to be bothering to reply for a week now.

It's ridiculous how bad the quality of their clothes is! Their shirts somehow always end up getting holes in them in less than a month! Same with their cargo shorts and boxer breifs as well! And it's not like I'm just spending 10 bucks on each item, each item is well over $30! So I end up spending over $150 when I go! Either fix the quality or lower the prices!

I stay buying the Oak Hill and Harbor Bay Casual Shirts but why send me a DXL Dollars Coupon for $20.00 off a order of $100.00 or more for the code not to be valid. If my order was $134..00 why can't i use the $20 coupon? and it says Valid In-Store, at DXL.COM + on the DXL App August 1 - August 31, 2022... If that's the case keep the coupon.

DXL & Amazon will not replace defective undergarments because they state it is over 90 days. I purchased them in January 2022 and now it is July 19, 2022

So, let me understand this. A product that has been washed and used no more than 28 times (probably closer to 24 times) and is only worn 1 day each time is considered normal wear and tear? I wear the Harbor Bay / DXL during the day and Hanes (lighter weight) during the nightl. If I do the math the Harbor Bay / DXL have been worn for a total of no more than 448 hours while other Older Harbor Bay / DXL have been worn for over 5 years with about no more than 260 days of wear X 16 hours max = 4,160 hours of use. I guess I will no longer purchase Harbor Bay DXL.