DXL レビュー 6,414

The online ordering is terrible. Their sizing is all over the place, and if you need to return items you have to fill out two pages of info. THe stores only carrry about 10% of what they offer, which is fine. Make you online ordering and returns easier!

Ordered 2 pairs of Harbor Bay Pants on 3/16/20 and needed by 3/23 and they showed in stock and during checkout said they would be here on 3/20. One pair showed up on 3/20 and other pair would show up on 3/23. Got billed for first pair on 3/17 and second on 3/20. Got text from ups on 3/23 saying delivered on 3/23 at 1:52 pm. Walked to mailbox and mail there but no pants. Looked at order and said ups had given to USPS and UPS won’t let me file claim as they didn’t deliver so no claim. I complained to DXL on 3/20 about missed date and I filed bad review. They sent $15 gift certificate for next purchase. I’ll never use. Rip off artists who say UPS and worthless postal service ends up with. Contested on charge card as only can do return of what I don’t have..never again. Would not recommend to anyone.

I can never find pants that I like in 34 length. I had to order online like always. I get my pants shipped and I opened the package only to be disappointed by the quality of material. The pants were paper thin. I bought the same pair about 6 month ago and they are twice the thickness! I'll never buy from them again

Some items they sell ship from the manufacturer and I ordered over a week ago with no ship date in sight. They tell me it might not ship for over a month. I tried to cancel, they said they would in less than 48 hours. Then 1/3 of my order ships and I cannot cancel anymore. No idea when the rest of my order is going to ship. Likely won't receive in time for Christmas. Everyone at this company is clueless and they don't know how to work with business partners to take care of the customer. Don't sell carhartt if it's going to take over a month to receive. Will never shop at DXL again and do not recommend this site to others.

Wow,just wow,other than paying over 100 dollars in taxes and postage to Australia which is disgusting ,I didn't receive my whole order so I started emailing and emailing ,first 5 times it's was the 45 day international shipping excuse ,then i was given a date 2 months later ,that date came and went ,emailed again ,the 45 day excuse again !! Then I lost it after 3 months !!! Then they send an email saying Carhartt cancelled!!!! U obviously stuffed up then made up a lie but what ever horrible company so I didn't care as long as I got my money back ,hahahah I wish ,they are making up that Ive been refunded partially already !!! Showed that I wasn't then they change there story again ! And say I can have 159 back out of 270 ?! The hat was 58 dollars !!! And I now they won't even give me the 158 and as I've contacted of two different emails I have two different story's !!!! So I can prove they are lying !!! I hate this company so much that Im going to tell the world how bad there prices and service is !! Oh and you would think I would get offered a huge voucher or discount for months of lies and abuse of my time hahahaha nope note even that what the hell!!!

Update ,I did get a full refund ,however no more sorry than as if they spilled coffee ,and as for any discount to maybe apologise for wasting 3 months of my time , horrible experience

I bought a pair of casual dress shoes for work in what the store associate said was June. The stitching literally came loose on the sides of both shoes. It’s the stitching the holds the material and sole together. I know you have a 90 day return policy, I wear a size 16 shoe and have for 45 years and I’ve never had this issue before.

I think I dislike this company more than any other company I’ve ever interacted with. I don’t think I’ve ever had a good experience going into this companies stores across the 4 states in which I’ve lived. The customer service is a dumpster fire. And just walking in is frustrating. More often than not I have to hold back tears on the way out. They actively try to keep a monopoly on big and tall clothes, but then fail to actually stock clothes for people at the top end of “big”. Ontop of that they’re absurdly overpriced. It’s not like big people can go to goodwill to get clothes that function but are cheap. And then their company-branded in house made “affordable options” (lol $40+ for a single pair of pants is not affordable) fall apart if you look a them with too much attitude (I once commented on it to one of DXLs managers and he asked me what I would consider decent quality. I told him a pair of pants that lasts at least a few years and he literally laughed out loud at me and said you aren’t going to find that). Even if I could afford the overpriced trash quality clothes their style sucks. I’m not a golf daddy. And I’m not a boomer ac/dc fan. And I certainly can’t speak for every fat person but I can’t imagine most of us want your tapered leg pants that are skin tight all the way down. If you’re going to monopolize me and make me shop at your trash stores, at least have decent quality affordable options in my size.

Excellent service from the Sawgrass store. Very professional and extremely helpful. Thank you!

The company will not remove my e-mail address from their mailing lists. I have attempted 10 times in the last year to remove my e-mail address using the unsubscribe link in e-mails I seem to receive several times a week and they simply do not work.

I will never shop there again.

Follow-up: I received a response that they have removed my e-mail address but that I could receive e-mails up to 7-10 days afterwards. How are you unable to edit you lists immediately, even with a third party e-mail service? Is it too much trouble to propagate the changes? And why are you disseminating e-mail addresses outside of your company?

This type of response is why you will get no further business from me.

Great product great price great customer service

I really love the clothing at DXL. My problem is we used to have a store in Reading, PA. You closed the store now I have to make a special trip to Lancaster or the Philadelphia Outlets. This is at minimum a 2 hour dive. One hour each way. This is a hassle to do and due to it I can not make the trip enough nor do I want to travel this far for clothes. I really wish that a new store would be built in Reading or give coupons to customers who have to travel so far to get to a store. The coupons online are nice but I want to actually see and feel the cloths before I purchase them.

I had an online return and went to the Winton Salem, NC store to return it. I have never been treated so bad and disrespected in all my years of shopping. The lady first of all made the comment (its people like us who shop online is the reason stores are closing). Then she went on to say out loud she was going to call her vice president and complain. After she realized we used After Pay she called up customer service and complained to them over speaker phone that I had to use After Pay due to the fact I couldn't afford to or didn't have a credit card. (Again on speaker phone) This is not true after pay is just convenient. She finally decided to finish up the return only after I told her I would take the stuff back and go to another store. To her comment (people who shop online is the reason stores are closing) that's not true. It's rude people, like her, is why people no longer want to go in store shopping. I will never shop in that DXL again . I will also tell everyone I know just how rude she was. My wife and I both are managers who work with the public. We would never allow someone to treat customers like this. To me this is an embarrassment to DXL.

Let's see. I order something Saturday, 7/29, and I get a shipment email on 7/31. 8/2, lo and behold, the item hasn't shipped as stated. It's my first purchase with these people and I'm starting to get cold feet.

DXL is supposed to be a specialty shop for larger men but the pricing is outrageous. Womens specialty shops have buy 1 get one, buy 1 get 1 50% off and even 40% off sales. By the time a shirt goes on sale here the only thing left is 1xl to 3xl where you can get at your local walmart. This store is not catered to regular people. We try to shop there because my husband is a larger man but its not as often as we like due to the pricing. Store personnel are also less than enthused to help you. high prices and poor customer service in store.

7/5/23 appx. 4:30p. Homestead, PA poor service. I was trying to purchase a shirt and maybe a T fur a family event. Staff person never stopped folding shirts only have a casual point in the direction I needed to go. I am her to pull down a shirt, she made me feel like an annoyance. I circled the store several times and no one offered to assist me.

DXL delivers a quality product at a great shipping time. I totally trust them.

This place is a complete RIP OFF! Was in there on 6/10/2023 lake Grove location want to the clearance rack picked out a polo tee shirt tag said $75 marked down 30% tee shirt came out to be $53 dollars the problem I have is that tee shirt was marked up before they put the red 30% circle sticker on it. stop playing games with people's money

DXL doesn't know how to take no for an answer. I have unsubscribed to their emails multiple times yet they keep reinstating those emails.
6/8/23: in response to your reply, I don't know what more information I can provide. I've asked you to unsubscribe me multiple times and that means no, I don't want to hear from you any longer. But then you keep reinstating the subscription and sending me emails that I don't want to receive. That's what I mean by not taking no for an answer.

Order came in wrong color. Wanted to charge me $7.50 to return item that was sent wrong and not my fault. Called customer service and spoke to a very pleasant and helpful person named Mary. She is sending me the correct color at no charge and no charge for returning the wrong item

Returned a $1,500 item.
I never received a refund even a written request.
$1,500!!!