DXL レビュー 6,415

DXL & Amazon will not replace defective undergarments because they state it is over 90 days. I purchased them in January 2022 and now it is July 19, 2022

So, let me understand this. A product that has been washed and used no more than 28 times (probably closer to 24 times) and is only worn 1 day each time is considered normal wear and tear? I wear the Harbor Bay / DXL during the day and Hanes (lighter weight) during the nightl. If I do the math the Harbor Bay / DXL have been worn for a total of no more than 448 hours while other Older Harbor Bay / DXL have been worn for over 5 years with about no more than 260 days of wear X 16 hours max = 4,160 hours of use. I guess I will no longer purchase Harbor Bay DXL.

I enjoy shopping at DXL they always have my size And the staff there is easy to get along with

I ordered a shirt and the package was delivered empty! I sent an email and still no response from DXL. I will never order from them again!!

Clothes are 3 times more expensive and are made with terrible quality. Bought 3 pairs of jeans from these guys at $60 a pair. Within a year, all 3 are have rips and are unwearable. Bought a pair from Levi in the same size for $20 and has lasted me 3 years. I’ll never buy from this ripoff store again!

Good Product, but shipping time is horrible,.

I have been purchasing clothes for my husband for years from DXL. Seems lately the quality of the products has definitely gone down. We purchased a pair of shorts (Reebok) with side zippers a couple of months ago in anticipation of warmer weather. Has worn them maybe 3 times and I wash on gentle in cold water and the shorts are falling apart (fabric has "pulls" all over them. Total disgrace for a pair of shorts I think were close to $60.00. Very disappointed.

I was excited to see that they had comfort stretch pants because of my size. Now the problem is that they always tear at the seam in the crotch and the sides. The Harbor Bay selection. Never going to buy pants there again. Try Kohl's or bigdudeclothing.com

I simply can't recommend DXL to anyone anymore. On average, I have spent $300-$500 a quarter over the last 2 years purchasing pants and shirts from DXL and not because I want to have an expansive wardrobe but because the quality of their clothing is worse than buying something from a Facebook ad. DXL uses low quality thread on the seams of their pants and dress shirts and particularly thin thread on belt loops and the crotch area to the point where I have started bringing anything purchased from DXL to a tailor immediately or suffer embarrassment as my pants rip down the seam or the buttons on my shirt pop off.

Additionally, the fabric is so terribly thin that you are lucky to get 4-5 wearings out of them before you notice that the fabric is starting to wear through, particularly in the crotch and upper thigh area. Again, I have my tailor sew in a reinforcement in the crotch area to at least keep the trousers in wearable condition for as long as possible but for a company that tailors (no pun intended) it's business to the big and tall gentleman, they don't seem to know anything about how big or tall people actually wear or use cloths.

Our corp office is opening back up, so I rearranged my schedule to drive across town and get new office clothes today on a Monday at 1:30 PM. There was a sign on the door that simply said "We are closed". Right next to it is the store hours Monday-Saturday 10:00 AM - 7:00 PM. I called their 800 number and they had no idea why it was closed "Maybe they are at lunch" I was told. Sat in my car until 2:00 then drove home. They wasted my very scarce time. This is at a major mall, Washington Square, here in Portland. Very unprofessional, no idea if they are going out of business or just sloppy management.

We went to the DXL in Tulsa, OK an Connie told me they had nothing for my boys in there. That they were to small as we walked in the door! Did not even ask what she could help us with. One wears a 2XLT an the other XLT. We went to Dillards an they were happy to help us find what we needed.

My experience at the DXL store in Raleigh North Carolina was the best once I walked in it was like they cared about what I was looking for and also gave me tips and help me mix and match.

Especially one of your employees by the name Teresa she was o so excellent she helped me and guided me to the right stuff and I do thank her

In all your store is a great place and your employees are great

I purchased clothes from this store totaling approximately $390.00 and after returning home, decided to return a few items. Unfortunately I could not find the receipt, however I saw that store credit was an option. I returned to the store where they proceeded to put my store credit on a gift card, then they said they were transferring the gift card balance to my debit card. They had me put my card in the chip reader and sign some receipts. Days later, my money has still not been refunded to my account. Now I have no product, no gift card, and no refund. This is absolutely ridiculous! Where is my money?!?

My husband ordered shirts online and they shipped to us. He chose to use paypal since it is more secure than using a card. The shirts do not fit. I tried to return to the local DXL today. The rep had no clue how to return and said she would need the physical card to credit. She was initially confused that I brought an online order in. She called someone and the order was pulled up. She advised that he paid via paypal. She said I could not return there since they do not accept paypal at the store. I tried to discuss with her and it didn't seem like she understood what paypal was. I explained that I just returned something to a store a few doors down with the same payment method and they returned and credited the paypal account. I will not pay shipping or be charged to return this order. Unacceptable in todays technology. If you cant return a paypal account in store don't offer it as a payment method. ** Also educate your associates. I don't warm and fuzzy with how today went down. Your product is way overpriced to begin with.

I appreciate your reply but it’s still unacceptable. Your paperwork says clearly that I will be charged 7.50 for the return. This better be credited and not charged. So ridiculous.

I desire dress collard shirts whereby you can wear a tie bar. I've repeatedly asked for these but they don't listen, here in Greenwood, IN. Their shirts have collars that are too far apart that prevents wearing a tie bar.

I had a extremely positive experience at your Clearwater, Fl store. Richard was extremely attentive and assisted me in my shopping needs, I'm not a shopper but he made the experience a positive one. Richard was knowledgeable and with is guidance, I was in and out in a timely manner.
Regards,

I visited store number 09415 and associate with ID number 098216 completed the transaction. I say Completed because in no way did she assist or help me.

I understand short staffing due to Covid so I was willing to overlook the wait time, BUT she did not respond when I said good morning and that set the tone for the rest of our interaction.

I was there to return a pair of shoes my husband had bought a few weeks prior but purchased another pair that worked better for him. He NEVER wore them. They sat in the back seat of my car in the DXL bag since purchase. The same night he purchased those he went to a different store and bought an entire outfit including shoes, so he had no use for these but being a typical man he left it for me to handle.

She looked at both shoe bottoms and saw some tiny scuff on one and insisted he wore them. I explained why he hadn’t and she rolled her eyes. Since I didn't have his card she put it on a gift card and made even that seem like a chore.

As I was placing the receipt in my bag she moved to a different register to assist another person and said, loudly, “tell Karl not to return his used shoes next time. I won’t Accept them.”

How dare she address anyone by their first name as if she knows us?! Even my 9yr old daughter said “mom that lady was really rude”

I will Never return to this store and neither will my husband after he learned of my experience. This is completely unacceptable and uncalled for. I would never return used items, especially in the middle of a pandemic, but even in normal times I would never do that.

She was unprofessional and rude.

Visited their website out of curiosity and got signed up to their email spam list (not sure how they got my email... probably from some malicious google integration?) From here clicking unsubscribe doesn't remove me from their list so I continue to get spam. I have now set a rule to move it along but still a bad experience.

I received 2 pairs of HB khakis as a result of a terrible store experience, so I purchased 2 more pair online. The seam on one pair on the left leg is sown way off to the right so that the crease ends ups on the right side of my leg. This is ridiculous. Never in my 70 years have I experienced anything close to this. I just trashed. Update: Customer Service requested I return. I’m 70 years old and have been a customer of this store for probably 30 years. I’m got much better things to do that pack a pair of pants up and Uber to post office and back (I no longer can drive). I’m done ever doing business with your Company.

I order my husband a jacket on December 1st and I have yet to receive a email that it has been shipped and it is the 16th of December .

I have to be made to understand something. This Store is for Big and Tall, yet, they have No Suits beyond Regular, hardly any shoes beyond size 15, No dress shirts for Extra tall. The items you carry, one can find in Any store! Why label your store DXL Big And Tall? I find your store somewhat useless, and frustrating.