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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I wouldn't even give it one star, I ordered a necklace on the 25th July, got confirmation of order told it would be shipped in 3-5 working days but expect 19 days for delivery, I've had nothing so I s... もっと見る

5つ星のうち1の評価

They don’t even deserve the one star I had to give to write this review please don’t waste your money. I ordered on the 30th July received a confirmation e.mail saying my order would be dispatched wi... もっと見る

5つ星のうち1の評価

Placed an order on 29th July. Received the order confirmation email then nothing. I've emailed and submitted the enquiry form off their website quoting my order number, for an update. Had no correspo... もっと見る

5つ星のうち5の評価

All complaints about delivery times, you do know they are sent from China hence why its so cheap, for the sake of 10-20 pounds for a lovely engraved piece of jewelry why would u even moan, cost me 7.... もっと見る

企業情報

  1. コスチュームジュエリー店

当該企業による記述

Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...


連絡先

2.0

期待以下

TrustScore 5段階評価の2

240件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.0

すべてのレビュー

(240)

過去12か月のレビュー数: 34件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Faulty necklace sent

I ordered my necklace, two weeks later it arrived broken in the box. I emailed several times and messaged over and over again with photos. Absolutely no response. I’m so angry at their lack of customer care. So incredibly quick to take your money but the service ends there.
Thank you for finally answering my emails. I’m hoping my replacement necklace is of good quality. Eagerly awaiting its delivery.
Update, my replacement necklace has arrived and Is packaged well and perfect condition.

2023年3月20日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Karen,

We apologize for the inconvenience caused due to the issue with your order. Upon checking our email correspondence, we have found that our support team has contacted you and offered a replacement for your broken necklace. We understand your frustration and disappointment with the initial experience and want to make things right for you.

Please let us know if you would still like to proceed with the replacement or if you have any other concerns that we can assist with. We value your satisfaction as a customer and we will do everything we can to resolve this situation in a timely and satisfactory manner.

Thank you for bringing this to our attention and for your patience and understanding.

Best regards,

5つ星のうち1の評価

Ordered for my wife on 27th Jan now 2nd…

Ordered for my wife on 27th Jan now 2nd March and still yet to recieve item. Needed item for 11th Feb for my wedding gift to my wife and service I've received from company Is shambolic. There now ignoring my emails it's now the 8th March and still no item received

2023年1月27日
自発的なレビュー
5つ星のうち5の評価

First order but will order again…

This is my first order with them however my package lost but they manage to send me a new one. Im so happy doing business with you guys. And i will order again not because you send me my original order but because i love the quality of the necklace. Thank you guys so much.

2023年2月23日
自発的なレビュー
5つ星のうち5の評価

This necklace is a beautiful piece of…

This necklace is a beautiful piece of jewelry. The design is intricate and elegant. The names are set in a very tasteful manner. The quality of the necklace is top-notch, and the craftsmanship is impeccable. I highly recommend this necklace as a great gift for any occasion.

2023年2月1日
自発的なレビュー
5つ星のうち4の評価

It toke a month

It toke about a month to receive it to malta that's where I live. The only problem that I had was that I had to declare the item because the product came from a non European country. Other than that I love it. I'm so happy with it I wear it every day. Thanks

2023年1月18日
自発的なレビュー
5つ星のうち1の評価

NB SCAMMERS!!! DO NOT BUY

NB SCAMMERS!!!If i could i would put 0!!!!! Or below!
I made an order on 18dec.2022.and tracking shows that it has arrived to my country on 6.jan 2023 and that documents are missing. I have been sending emails to their support and it says that their mailbox is full and cannot be sent.delivery company some crap doesnt not pick up the phone. Diamofy webpage phonenumbers are NOT IN USE!!!! DO NOT ORDER FROM THERE!!! THEY ARE SCAMMERS! Hope karma comes and bites them in the ass.

2023年1月24日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Sesil,

Thank you so much for getting in touch. We are so sorry that you have not had a good experience with Diamofy. I understand how frustrating that your order WAS HELD AT YOUR COUNTRY CUSTOMS.

Usually, It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Diamofy’s original delivery estimates, We have no control over these procedures and cannot predict what they may be.

We value you as our customer, and to be able to discuss this further and resolve this for you, I am here to give you 100% attention.

Please kindly answer me, i have emailed you 2 days ago but still no answer!

Rest assured that I will do my very best to assist you as soon as we can.

Looking forward to hearing from you,

Kind regards,
John Parker

5つ星のうち1の評価

They'll rob you of your money just like they robbed me

Placed an order on November 20th, and after receiving the email that mentions how long it will take for the item to be delivered, I cancelled the order immediately (within 30 minutes of the order). Their policy states that you get a full refund if you cancel within 48 hours.

I've been told that the refund has been processed and that I should get it within 5-10 day. That was on the 25th of November. It is now the 13th of January, I haven't received the refund yet.

Clearly a business that scams customers. You should avoid it if you don't want to be robbed.

2022年11月20日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Mark,

Thank you so much for getting in touch. We are so sorry that you have not had a good experience with Diamofy.

We are trying to locate your order in our system, but we are struggling a bit due to lack of information.

In most cases we notice a delay/issue from the customer's bank, we send refunds for cancelled orders immediately.

Kindly provide us with your order number, full name or email address you used while placing the order.

Once we have this information, we will be in touch to make this up to you.

Kind regards,
Rebecca

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