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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I wouldn't even give it one star, I ordered a necklace on the 25th July, got confirmation of order told it would be shipped in 3-5 working days but expect 19 days for delivery, I've had nothing so I s... もっと見る

5つ星のうち1の評価

They don’t even deserve the one star I had to give to write this review please don’t waste your money. I ordered on the 30th July received a confirmation e.mail saying my order would be dispatched wi... もっと見る

5つ星のうち1の評価

Placed an order on 29th July. Received the order confirmation email then nothing. I've emailed and submitted the enquiry form off their website quoting my order number, for an update. Had no correspo... もっと見る

5つ星のうち5の評価

All complaints about delivery times, you do know they are sent from China hence why its so cheap, for the sake of 10-20 pounds for a lovely engraved piece of jewelry why would u even moan, cost me 7.... もっと見る

企業情報

  1. コスチュームジュエリー店

当該企業による記述

Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...


連絡先

2.0

期待以下

TrustScore 5段階評価の2

240件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.0

すべてのレビュー

(240)

過去12か月のレビュー数: 34件

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5つ星のうち1の評価

scam :( order paid and never heard back…

scam :( order paid and never heard back from them :(

2023年8月15日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Hello Évi,

I'm John, the Support Manager at Diamofy.

We sincerely apologize for the recent experience you've had, and we want to assure you that your satisfaction is our top priority. It appears there was an issue with your order, and we genuinely apologize for any inconvenience this has caused.

To resolve this matter promptly, we offer you two options:

1. We can send you a replacement for your order, ensuring it reaches you in perfect condition.
2. Alternatively, we can process a full refund for your order immediately.

Please let us know your preference, and we will proceed accordingly.

Once again, we're truly sorry for any inconvenience you've faced. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

Regards

5つ星のうち5の評価

I entered the wrong address

I entered the wrong address, and they responded quickly about making the changes. I was very thankful that they were able to work on the changes fast. They were also very quick on giving me updates on my order. The customer service was very helpful and patience with what i needed.

2023年7月20日
自発的なレビュー
5つ星のうち1の評価

Non existent support

So…..after complaining here that my order was not received I got an email a month and more ago that there was a problem with the delivery and the company are going to send my order within 48 hours and we’re gonna keep me updated. Not surprised no one contacted me after, there is still no answer to my emails, no answer when I call on the number at the website…..no delivery.
Customer support is non existent.
Since the only time Diamofy bothered to reply and take action was after my complaints here I really hope they will do so now, though I really doubt it.

2023年4月26日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Bocote,

We apologize for any inconvenience you may have experienced with your recent purchase. Our records indicate that our support team has been actively engaging with you to address your concerns. We understand the importance of timely communication and strive to provide the best possible support to our customers.

According to our records, our support team has already sent multiple emails to you in response to your queries. The most recent email was sent 24 hours ago, and prior to that, we sent you a replacement dispatch email with a DHL Express tracking number 7 hours ago. We want to assure you that we take your concerns seriously and have been actively working to resolve the issue.

We understand that receiving timely support is crucial, especially when it comes to gifts and special occasions. We apologize for any discomfort this situation may have caused, and we appreciate your patience and understanding throughout this process.

If you have any further questions or require additional assistance, please don't hesitate to reach out to our support team. We are committed to ensuring your satisfaction and will continue to provide the necessary support throughout your shopping experience.

Thank you for your understanding.

Best regards,

5つ星のうち5の評価

Birthday necklace.

My daughter ordered the necklace for my birthday present a couple of days after my birthday on 24th May 2023. However it was taking a long time to arrive and therefore I wrote to Diamofy explaining the situation. They replied stating they had been in touch with the delivery team who stated my necklace was on it's way. Diamomy asked me to wait between 2-4 day's and if it did not arrive contact them again. On the 3rd day it arrived and it was well worth the wait, the necklace is beautiful and the engraving exactly has requested. I will certainly be ordering from Diamofy again. Thank you.

2023年6月9日
自発的なレビュー
5つ星のうち5の評価

I will say that I was worried because…

I will say that I was worried because one month after my purchase... I had not received my package, I live in México, so well... it took its time... but I finally received my little package and I am really glad with my order, I am sure it will make my wife happy. The neckclass has very good quality, and it was nicely printed with my childen names. Thanks!!!

2023年6月8日
自発的なレビュー
5つ星のうち1の評価

Warning!! Tracking number provided not working

Tracking number provided not working. I have in contact with them and they reply to my email after 3 or more days or close to no reply. I emailed also the contact on the Paypal account. They said to check after 48 hrs but AFTER 1 WEEK, still the tracking says "can't be found."
I will file a dispute against them on Paypal and let Paypal know everything.

2023年5月30日
自発的なレビュー
5つ星のうち1の評価

I never received my necklave and tried…

I never received my necklave and tried to contact the customer service
No one got back to me
Not happy :(

2023年5月13日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Hi Mahzad

We apologize for the inconvenience you have faced regarding the non-receipt of your necklace and the lack of response from our customer service team. We understand your frustration and would like to resolve this issue for you.

Upon reviewing your order and tracking information, we see that the item was marked as delivered on May 18th.

Please accept our sincerest apologies for the inconvenience and the delay in our response. We value your satisfaction as our customer, and we are committed to resolving this matter to your utmost satisfaction.

Best regards,

5つ星のうち5の評価

Jeg var ret bekymret efter at have…

Jeg var ret bekymret efter at have købt, uden at have læst her på Trust pilot, jeg plejer nemlig altid at læse herinde før jeg køber. Nå men en meget lang transport historie kort, min halskæde og nøglering blev købt og betalt 1 April 23 og ankom i dag 26 April, og begge er utrolig smukke. Så jeg er utrolig glad for det og selvom det tager sin tid. Det er trods alt sendt fra Kina og igennem Luxembourg så vi ikke skal betale told, så Jeps kan anbefales 👍😍

2023年4月26日
自発的なレビュー
5つ星のうち1の評価

Stay Away from this Scam Website: No Refund, No Response, No Good!

I would strongly advise anyone considering purchasing from this website to STAY AWAY from this scam.

I placed an order for a necklace last November but immediately cancelled it within 30 minutes due to the long shipping time. The cancellation policy ensures a full refund within 48 hours, so I was well within my rights to do so. However, despite receiving an email confirmation that the refund would be issued and would take 5-10 days to come through, I have been chasing them for 5 MONTHS now and still have not received my payment or any response to my multiple emails to support. Complete silence from this dodgy operation.

It's clear that this website is a scam, and I'm sure that most of the positive reviews here are submitted by the owner and their friends. After each negative review warning people about the scam, there are suddenly a number of 5-star reviews that are suspiciously similar to each other, clearly intended to bury the negative feedback.

I'm extremely angry that I was scammed by this website and I don't want anyone else to lose their money. My advice is to avoid this site at all costs and to warn others about their fraudulent practices.

2022年11月20日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Raz,

We are sorry to hear about your negative experience with our company. We take all customer complaints seriously and strive to provide excellent service to all of our customers.

However, we would like to clarify that we are not a scam website. Our company has been in business since 2017 and we have served more than 500,000 customers worldwide. We take pride in offering high-quality products and excellent customer service.

Regarding your specific issue, we apologize for any inconvenience caused by the delay in processing your refund. We understand your frustration and would like to assure you that we are actively working to resolve the issue as soon as possible.

Please note that we do not submit fake positive reviews on our website or any other platform. All reviews submitted are from genuine customers who have had a positive experience with our company. You can check our advertisements on Facebook and Instagram, and even contact our customers to verify.

However, please contact our disputes team at disputes@diamofy.com with your order number, and we will do our best to resolve this issue as fast as possible.

Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.

Best regards,

5つ星のうち5の評価

Satisfied

In the beginning I thought that Diamofy was a scam because my package was shown as delivered, but I haven’t received anything at all.

After some emails, Diamofy sent me my country’s voucher, so I could find my package and then receive it.

The quality of my jool was amazing!! I just love it!!! It is a personalized necklace.

I will surely recommend Diamofy to all my friends and I will order again soon.

2023年4月22日
自発的なレビュー
5つ星のうち4の評価

Order never came. Support is not replying!

Unfortunately, the item never arrived. Track number shows some inconsistent information. Nobody replies on emails or messages on social networks. Order was paid, all data correctly sent and necklace never came. It was a gift, that created me extra costs and lot of inconveniences and disappointments. I hope that someone will at least react to this review and try to do what client support supposed to do. Very poor so far.

UPDATE:
After many messages and mails, finally the reaction came after this review.
When the support decided to react, I have to be honest, we solved the issue in a matter of few weeks.
At the end, the product is very good and I would consider ordering again. You made a mistake, but at the end, mistake has been corrected.
Please, do not push the clients to these extreme measures to get in touch with you. Mistakes happen, no problem, but your support is what make the difference. If it takes weeks just to find someone to reply, then its not the right way to do it.

I'll keep my review originally with this update of resolution so the people can be more persistent seeking support that at the end of the day, does its job very well.

2023年4月12日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Mirza,

Thank you for your email regarding your order that was marked as delivered but not received. We apologize for any inconvenience caused by this issue.

We have looked into the matter and have found that the delivery was unsuccessful and the item has been returned. We apologize for any confusion caused by the delivery status.

As the item was personalized, we can either provide a replacement or a refund for the order. Please let us know which option you prefer.

Again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.

Best regards,
Customer Support Team

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