I signed up for the 7 day free trial. Then I couldn't find a way to cancel and was charged for a year subscription and I have been trying for weeks to get a refund of my $119.00 that they billed me... もっと見る
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Rättelse, detta var inte helt rätt av mig, dietdoctor svarade snabbt och vi redde ut misstaget. Får ändra mig och ge ett högre betyg för snabb och trevlig hjälp. Det är en bra sida med många och bra r... もっと見る
企業が回答しました
En vän, man, ca 40 år fick diabetes typ 2 efter att ha legat på gränsen i 3 år. Doktorn menade på att inget hjälper. Började med LCHF och 4 v sen är han 5 kg lättare, 6 cm mindre i midjemått och... もっと見る
企業が回答しました
DietDoctor har dragit 1100 kronor från mitt konto. Jag har inte tecknat mig för detta och att gå in på någons konto och bara dra en sån stor summa utan någons tillåtelse så är det rent bedrägeri! dem... もっと見る
企業が回答しました
企業情報
当該企業による記述
Are you interested in keto or low carb? We’ll make your journey simple and inspiring. We show no ads, take no industry money and sell no products, instead we're funded by the people. We empower people everywhere to dramatically improve their health.
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Vasagatan 40, 111 20, Stockholm, スウェーデン
- support@dietdoctor.com
- dietdoctor.com
2.5
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Signing up for free trial with Diet Doctor is Russian Roulette. For sure they will take your money, fast.
I signed up for the 7 day free trial. Then I couldn't find a way to cancel and was charged for a year subscription and I have been trying for weeks to get a refund of my $119.00 that they billed me even though I never agreed to the yearly plan. The monthly plan costs $14.99.
But just days after they confiscated my money, they wrote and said they are in bankruptcy, they dont know if they can continue providing services, AND they cant refund me because they were in bankruptcy.
NEXT, the founder, Dr. Andres Ernfeld wrote me from DD's customer service email that- voila! they got funding. I again wrote to DD and demanded my refund back they wrote back they are in bankruptcy and because of that they cant refund me. My bank is lazy and just blew off my complaint.
2026年6月12日
自発的なレビュー
Follow recopies and food burns tried…
Follow recopies and food burns tried insta pot recipe, and they say no need to add fluid, read comments and all people same as me burnt chicken and wont build pressure, throw in the bin
2026年6月28日
自発的なレビュー
I subscribed to take a 7 day free trial…
I subscribed to take a 7 day free trial with the option after to have a yearly membership with a cost of $119. Their website took my payment details but I was unable to access the site further or make use of the 7 day free trial. I believed there was a problem with the website and my details hadn’t gone through. I found however that the payment details had, as money of $119 had been taken out of my account 7 days later. I then emailed to explaining the above and I wanted a refund as I hadn’t had access to the free trial. I received a generic email back saying I would hear 3 days later. No response after 3 days. I emailed again only to received the same message back from them. Now seems I’m on a revolving 3 day wait for their response. Is this some sort of scam? … I feel it leaves me little choice but to pursue a fraud/scam case.
2026年6月12日
自発的なレビュー
Hava nutrition - AVOID
Update 27/6/26: FINALLY, A FULL REFUND FROM HAVA. They obviously got fed up with my daily messages and negative reviews. It pays to be tenacious.💪
I took a free 7-day trial with Hava nutrition but quickly decided it wasn't much good. I requested to cancel my subscription several times before the trial period was up. They ignored me and took £74.99 from my account anyway.
They have ignored every message I've submitted, so I've now informed my bank, who are treating it as FRAUD.
Save yourself the hassle. Don't take up the free trial offer. UPDATE 24/6/26: Still no response from this scamming company. But I'm not going to stop until they give me a full refund of the money they 'stole' from me.
2026年6月11日
自発的なレビュー
I am having a very poor experience with…
I am having a very poor experience with the HAVA app. I tried to cancel my subscription 2 days before my free 7 day trial ended however it wasn’t a clear process so I submitted an online form via their website 2 days before as there seems to be no other clear/direct way to contact them. No response from them and was charges £74.99. I emailed again through the online form. Only received a response days later saying they wouldn’t offer a refund because it was out of the trial period - even though I explained I had emailed them before the trial period ended requesting it be cancelled. So I am now waiting again to see if they reply to my response. Seems to take 3 days between every email!
Very disappointed and genuinely stressed by it because the charge took me into my overdraft.
2026年6月5日
自発的なレビュー
The HAVA app feels misleading.
The HAVA app feels misleading.
I signed up for a “free trial” but was charged immediately. Canceling is unclear, and customer support is hard to reach.
Based on my experience, I’d advise others to be cautious before signing up.
2026年6月5日
自発的なレビュー
Diet Doctor からの回答
We’re very sorry for any inconvenience this has caused. We have reviewed your request and canceled your Hava subscription, so it will not auto-renew again and you will not be charged further.
We have also processed a refund for the transaction, which should appear in your account within 5 to 10 business days. If you have any additional questions, please respond to our email.
Best regards,
/ Hava Support team
SCAM Nobody really works there.
I have written the company several times. Their customer service is horrible - they don’t respond. I requested my subscription be cancelled in January 2026 because I couldn’t access it and they didn’t help. May2026 I am getting charged. Of course customer service is MIA. This is the WORST scam ever.
2026年5月12日
自発的なレビュー
Diet Doctor からの回答
Hi Rosa,
We’re very sorry for any inconvenience this has caused, and we understand your frustration.
Please note that we replied to your email within 2 business days, which is within the 1–3 business day response time communicated when a request is submitted.
We also responded to your previous email on January 23, 2026, explaining that your account was created using a social login option and how to access your premium membership through that method.
In our latest email, we confirmed that your subscription has been canceled, so it will not auto-renew and you will not be charged further. We have also processed a refund for the transaction, and the refunded amount should appear in your account within a few business days.
Again, we sincerely apologize for the inconvenience. If there is anything else we can assist you with, please reply to our latest email or contact us directly at support@dietdoctor.com.
This company is a total scam
This company is a total scam. The Hava app does not work and they don't honor their "free trial". The Hava app is garbage.
2026年4月22日
自発的なレビュー
Diet Doctor からの回答
We’re sorry for the frustration and inconvenience this caused. As we explained in our email, this was a monthly subscription started through Google Play, and monthly plans do not include a 7-day free trial, so the charge was processed immediately by Google at sign-up. We also confirmed that your subscription has been canceled so it will not auto-renew, and we assisted further with the refund. If you have any other questions, please reply to our email or contact us at support@hava.co.
I subscribed for a year for my spouse…
I subscribed for a year for my spouse as it was recommended by our Dr for his diabetes, but a few days later, he ended up in the hospital for a month. He came out with a feeding tube. The app is a waste to us now. Apperently they have a non refundable policy but will refund in certain situations but they won't refund because I paid with a debit card instead of an app.
2026年1月26日
自発的なレビュー
Diet Doctor からの回答
We’re very sorry to hear about your husband’s illness, and we truly apologize for the stress and inconvenience this situation has caused. Thank you for taking the time to share your experience.
As mentioned in the email we sent you, we have now processed a full refund for the renewal charge. The refunded amount should appear on your account within a few business days, depending on your bank or card provider. We have also fully canceled your subscription, ensuring that it will not auto-renew again and that no further charges will be made.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly at support@dietdoctor.com. We truly wish you and your family all the best.
Fantastic site!
Fantastic site!
I was diagnos with prostate cancer and diabetes and started googling for advice when i found this site.
Started Keto immidiately and after 6 months i had lost 20 kilogram, my bloodsugar was normal, my bloodpressure went down to normal, my cholesterol are far more better and the inflammation-marker CRP and insulin levels went down to normal.
And a new world of amazing food and recipes appered.
Amazing! Absolutely amazing!
Dont listen to those that warns of this site, do your own conclusions. I do with regularly bloodtest....
2025年12月10日
自発的なレビュー
Diet Doctor からの回答
Hi Mats! Thank you so much for your kind words and for sharing your incredible story!
We're truly honored to have been part of your health journey. It's inspiring to hear how you've taken charge of your well-being and experienced such significant improvements — from weight loss and normalized blood sugar to better cholesterol and inflammation markers.
We're also delighted that you've discovered the joy of delicious food and recipes along the way — it's one of the most rewarding parts of this lifestyle!
Thank you again for your trust and encouragement. We wish you continued success and health on your journey, and we're always here to support you!
/ Diet Doctor Support Team
Be careful with Diet Doctor Plus
Be careful with Diet Doctor Plus. I believed I canceled during the free trial and never used the service again, but they continued charging my card for 3 years (2023–2025) without my knowledge. They refused a refund even after proof I did not use the subscription. Unethical renewal practices. Avoid.
2025年11月25日
自発的なレビュー
Diet Doctor からの回答
Dear Timothy! Thank you for sharing your feedback, and we sincerely apologize for any inconvenience or frustration this situation may have caused.
As we explained in our email correspondence, your subscription was not canceled during the 30-day free trial period, and therefore remained active. In line with our Terms & Conditions, the subscription auto-renewed each year, and renewal charges were processed accordingly.
We also reviewed your account and confirmed that it was accessed after the free trial had ended. For this reason, and as outlined in our terms, we’re unfortunately unable to issue refunds for renewal charges. We understand this may be disappointing, and we’re truly sorry for any confusion surrounding the cancellation process.
We can confirm that your subscription was successfully canceled on November 24, 2025, and you will not be charged again. You’ll continue to have premium access to your account until November 24, 2026.
We genuinely regret that your experience did not meet your expectations. If there is anything else we can do to support you or clarify further, please feel free to contact us directly at support@dietdoctor.com.
Wishing you a great day ahead!
/ Diet Doctor Support Team
Diet Doctor Did Fix My Problem
I have to update my correspondence with Diet Doctor. In all fairness to Diet Dr. my problem has been fixed. I have changed my fees to being charged monthly instead of yearly. And, my yearly fee of $119.00 is supposedly being credited back to my card. Having said all this, I want to state I will continue my journey with Diet Dr. since I am able to pay monthly which is a $14.95 charge which works better for me as I do not need a year with the website. The recipes are very good. The communication should have been better but as stated, D.D. did fix the problem.
2025年9月27日
自発的なレビュー
Diet Doctor からの回答
Dear Pamela,
Thank you so much for taking the time to share your updated experience — we truly appreciate it.
We’re very glad to hear that the issue was resolved and that the monthly plan works better for you. Your kind words about our recipes mean a lot, and we're happy to know you'll be continuing your journey with Diet Doctor!
We also sincerely apologize for any frustration caused by the initial communication — your feedback is invaluable and helps us improve.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We're here to support you every step of the way!
/ Diet Doctor Support Team
Was not working for me so cancelled…
Was not working for me so cancelled after a year in 2022. They've tried to take the subscription every year since and my bank has blocked the company to prevent them requesting any more funds
2025年8月29日
自発的なレビュー
Diet Doctor からの回答
Hi Sheona!
Thank you for your feedback, and we’re truly sorry for any inconvenience or frustration this situation has caused.
If we attempted to process a renewal charge, it likely means that the subscription was not successfully canceled before the renewal date. We absolutely want to make things right and ensure no further issues occur.
Please contact our customer support team directly at support@dietdoctor.com, and we’ll be happy to investigate this further and assist you as soon as possible.
Thank you again for bringing this to our attention, and we sincerely apologize for the trouble you’ve experienced.
/ Diet Doctor Support Team
Had never even heard of this company…
Had never even heard of this company until they charged my account $119.00. I never signed up for anything they offer. I never gave them any banking information they just stole it somehow. 100% crooks.
2025年6月11日
自発的なレビュー
Diet Doctor からの回答
Hi Adam! Thank you for your review, and we’re truly sorry for the frustration and concern this has caused.
We take matters like this very seriously and would never intentionally charge someone without authorization.
To resolve this as quickly as possible, we kindly ask that you contact our customer support team directly at support@dietdoctor.com. Please provide us with any relevant details (such as the date of the charge or last four digits of the card), and we’ll investigate the situation thoroughly and assist you right away.
Again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
/ Diet Doctor Support Team
Mycket bra och snabb support. Bästa kostsajten!
Har precis fått hjälp av supporten med återbetalning då jag avslutade mitt medlemskap på fel konto. Det drogs pengar så jag kontaktade dem och på bara 2 dagar så har jag fått 2 svar och de kommer att återbetala den dragna summan. Stort tack för mycket bra och snabb support.
Sen jag gick med för ett par år sedan så har jag gått ner 19 kg fett och gått upp några kg i muskler istället. Recepten är kanonbra och inspirerande, som vegan så uppskattar jag mycket de veganska recepten och tipsen. Bloggarna om träning på LCHF är bra. Jag är lite lat när det kommer till att räkna kalorier e t c så mycket uppskattat att ni redan gjort det jobbet. Tack för att ni finns!
2025年5月29日
自発的なレビュー
Diet Doctor からの回答
Hej Cilla,
Tusen tack för ditt fantastiska meddelande – det värmer verkligen att läsa dina fina ord!
Vi är otroligt glada att höra att du är nöjd med vår support och att vi kunde hjälpa dig snabbt med återbetalningen. Det är precis så vi vill att det ska fungera – enkelt, smidigt och med omtanke.
Stort grattis till dina imponerande resultat! Att gå ner 19 kg fett och samtidigt öka muskelmassan är en otrolig prestation – verkligen inspirerande. Vi är också väldigt glada att du uppskattar våra veganska recept och träningsinnehåll. Vi strävar alltid efter att erbjuda något för alla, oavsett kostval eller mål.
Tack för att du delar med dig och för att du är en del av vår gemenskap. Vi finns här om du behöver oss – och vi hoppas få fortsätta stötta dig på din hälsoresa framöver.
/ Diet Doctor Support Team
Cheated
Cheated. Money has been drawn from my account and I haven’t agreed to anything and haven’t received anything. Can’t contact anyone as there is no telephone nr that works
2025年5月15日
自発的なレビュー
Diet Doctor からの回答
Dear Karin,
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience this situation has caused.
As we explained in our email communication, the charge you mentioned was related to a renewal of your yearly subscription, which remained active and was not canceled before its auto-renewal date. According to our terms and conditions, we generally do not offer refunds for renewal charges.
However, as an exception and a goodwill gesture, we’ve processed a full refund for the transaction. This should appear on your account within a few business days. We’ve also made sure to cancel your subscription so it will not auto-renew again, and you will not be charged further.
Thank you for your patience, and again, we’re sorry for any frustration this has caused.
/ Diet Doctor Support Team
Not a good way to do business (Appreciate the response)
Such a shame that a company that I thought was reputable, resorts to underhand ways to gain a years membership money.
I wanted to pay monthly after the free trial and was anticipating to hear from the company with that option, but sadly the whole amount was debited.
It's not going to break the bank, but it has broken my trust in diet doctor and I am left with a rather nasty taste in my mouth (pardon the pun - at least it's low carb).
I have cancelled renewal but thought I would have the option at the end of the trial and was checking out my email for options.
I can't really understand this sort of business plan?! It's the sort of sneaky tactic that shady companies use in the hope that busy stressed people will forget to cancel; because they know the product wont stand up long term, so they have to grab whilst they can.
It could be because they don't have much new information to offer and the site risks getting as stale as a bit of old bread. Another pun..! However, there isn't much fresh information on the site.
I have written to them as I wanted to pay monthly, for more flexibility. I am guessing that they will hold firm on not allowing me to move to a monthly plan for the aforementioned reasons.
I can't speak about the company in a positive way or recommend them. I work for the NHS; I am going to be clear that there are other sites that are free and to get recipes and insights elsewhere.
NB. I was pleasantly surprised by this response and setting up my monthly direct debit to Diet Doctor has left me feeling that I want to continue. I have altered my stars to reflect that experience accordingly and like the flexibility of a monthly plan. The parts I find most helpful are the recipes with the macros and being able to keep those on diet doctor. I have noticed there are some new plans including additional support, which I hadn't seen. I revisited some of the material from previous visits. Would love to see some more inspirational stories.
Thank you.
2025年5月5日
自発的なレビュー
Diet Doctor からの回答
Dear Alison,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration and disappointment this experience has caused you.
We want to sincerely apologize for any inconvenience regarding your subscription. Please rest assured this was never our intention. As mentioned in our recent reply to your email, we have now canceled your yearly subscription and processed a full refund of $119.00 USD. The refunded amount should appear in your account within a few business days, depending on your bank’s processing time.
Additionally, we’ve created a monthly subscription for you and added an extra 3-day free trial to ensure you have time to explore our services with greater flexibility and no further pressure.
We understand your concern about how the renewal was handled. Our goal is always to be transparent, and while the trial terms are shared at signup, we fully understand that reminders can be missed — especially in today’s busy world. Your feedback is important, and we’ll be reviewing how we can improve this process and communication to better serve our members.
We’re also sorry to hear that you didn’t find the content as fresh or engaging as you’d hoped. We’re actively working on expanding both our web platform and our app, and your comments are valuable in helping us grow in the right direction.
Thank you again for giving us a try. If you have any further thoughts or suggestions, we’d be grateful to hear from you directly.
Have a great day ahead!
/ Diet Doctor Support Team
Charged me 172.00 !!!
Charged me 172.00 !!!! I cancelled my subscription on time and still charged!!! They are crooks!!!
2025年4月11日
自発的なレビュー
Diet Doctor からの回答
Hi Terri,
Thank you for your feedback, and we're truly sorry for the frustration and inconvenience this situation has caused.
As we explained in our separate email to you, your yearly subscription was not canceled before the auto-renewal date, which is why the renewal charge was processed. As outlined in our terms and conditions, we do not offer refunds for renewal charges. We understand this may be disappointing and sincerely apologize for any confusion.
That said, we’ve already made sure to cancel your subscription so it will not auto-renew again, and you will not be charged further. You still have full premium access to your account until March 25, 2026, and we hope you’re able to continue making the most of the tools and resources available.
If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at support@dietdoctor.com — we’re here to help.
/ Diet Doctor Support Team
Dodgy App
I love the app and want to join but for some reason the app keeps kicking me out and I can’t get back in. I thought it was a problem with my trial but I’ve now started the trial about three times and I worry I’m going to be charged three times!! I don’t understand why it doesn’t save all my info and doesn’t recognise me as being a member.
2025年4月13日
自発的なレビュー
Diet Doctor からの回答
Hi Samantha,
Thank you so much for your feedback, and we're truly sorry for the trouble you've experienced — we completely understand how frustrating this must be.
Upon reviewing our records using your name, we can confirm that your free trial was successfully started. It sounds like there may be a login or syncing issue, and we’d love to help resolve it so you can fully enjoy the app.
To assist you further, please reach out to our customer support team directly at support@dietdoctor.com. We’ll guide you step-by-step and make sure everything is working smoothly with your trial and account.
Thanks again for your patience — we’re here to help and hope to welcome you properly into the Diet Doctor community.
/ Diet Doctor Support Team
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