Diet Doctor レビュー 

Diet Doctor からの回答

2024年10月7日 に更新

Dear Larry,

Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this situation has caused.

We truly regret that you've been facing these issues for several months and have not been able to fully access your favorite recipes, videos, and other features on our website. We understand how upsetting it is to be paying for a service without being able to use it as expected.

As we mentioned in our previous communication, we thoroughly tested our website, including accessing recipes and other features from different browsers, and everything appears to be working correctly on our end. Based on the screenshots you sent earlier, we believed that the issue might be related to the auto-filled password in your Avast browser. When you auto-filled the login credentials and pressed login, it seems our system detected an incorrect password, leading to the error. We recommended manually typing your password in the password field instead of using Avast’s auto-fill function, as it appeared to be using the wrong password.

However, we are truly sorry to hear that this did not help resolve the issue and that you have still been unable to log in and access all the features of your membership. We understand how frustrating this must be, and we deeply regret the inconvenience it has caused you.

Upon reviewing your account, we have processed a full refund of the $99 USD you paid on February 2, 2024, as requested. The refund should be reflected in your account within a few business days.

Additionally, we have also canceled your subscription and automatic renewal, so you will not be charged moving forward. We apologize that you couldn't access the "My Membership" page to do this yourself due to the technical issues.

We deeply appreciate your patience and your time with us as a member over the last three years. We will continue to investigate these issues with our development team, and we hope we can improve our services should you decide to return in the future.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help.

Once again, we are truly sorry for this experience, and we wish you all the best moving forward.

/ Diet Doctor Support team

Diet Doctor からの回答

2024年10月1日

Hello Shannon!

Thank you so much for the review!

We’re thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to seeing you again!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年9月18日

Dear Kipper,

Thank you for sharing your feedback, and we sincerely apologize for any inconvenience this situation may have caused.

As we explained in our email, the renewal charge was processed because the membership was not canceled on time before it automatically renewed. Unfortunately, as outlined in our terms and conditions, we do not offer refunds for renewal charges, which you can review at www.dietdoctor.com/terms.

Please rest assured that your membership has now been canceled, so it will not auto-renew again, and you will not be charged moving forward. You will still have access to your premium account until September 5, 2025.

Once again, we apologize for any frustration this has caused and appreciate your understanding.

/ Diet Doctor Support Team

Diet Doctor からの回答

2024年9月16日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you've been finding success on your journey with Hava, and that Heather's shots have been helpful. Keep up the amazing work—you're doing great! We're here to support you every step of the way on your path to health and wellness. 🌟

Diet Doctor からの回答

2024年8月26日

Hello Mercedes,

Thank you so much for your 5-star review! We're thrilled to hear that you find our nutritional guidelines useful. Your feedback means a lot to us, and we're glad to be a part of your health journey. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support at support@dietdoctor.com. Have a great day ahead!

/Diet Doctor Support Team
______________________________

Hola Mercedes,

¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra mucho saber que encuentras útiles nuestras pautas nutricionales. Tu opinión es muy valiosa para nosotros, y nos complace ser parte de tu viaje hacia una mejor salud. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nuestro equipo de atención al cliente a support@dietdoctor.com. ¡Que tengas un excelente día!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年8月26日 に更新

Hello Monique!
Thank you so much for your 5-star review! We're delighted to hear that you love Diet Doctor. Your support means the world to us! If you ever have any questions or need assistance, please reach out to our customer service at support@dietdoctor.com. Keep enjoying your journey to better health and we wish you a great day ahead!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年8月9日

Dear Leo,

Thank you for sharing your feedback. We genuinely appreciate your input and understand your concerns.

While there have been fewer updates on the Diet Doctor website recently, our team has been focused on enhancing and expanding the Hava platform to provide even better tools and resources for our community. We're committed to supporting our users in their health journeys and are continually working to improve the experience for both Diet Doctor and Hava users.

Your feedback is important to us, and we’ll make sure to pass it along to the team. We hope you'll consider giving Diet Doctor and Hava another chance, but we completely respect your decision and appreciate the time you've spent with us.

If there's anything else we can assist you with, please don't hesitate to reach out directly to our customer service.

/Diet Doctor and Hava Support Team

Diet Doctor からの回答

2024年7月31日 に更新

Hello Vicki,

Thank you for your review and for bringing this to our attention. We apologize for any inconvenience this has caused.

To resolve this issue, please contact our customer service directly at support@dietdoctor.com and provide your full name and email address associated with your subscription. We will look into your membership status and ensure you are subscribed to our newsletter and updates.

Thank you for your patience and understanding. We wish you a great day ahead!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年7月24日 に更新

Hej Anneli,

Tack för din feedback, och vi ber om ursäkt för eventuella besvär detta kan ha orsakat dig.

Vänligen observera att vi behandlade automatisk förnyelseavgiften eftersom du inte avbröt din prenumeration innan förnyelsen. Som begärt har vi redan annullerat din prenumeration så att den inte förnyas automatiskt igen. Vi har dock utfört en återbetalning för transaktionen, som bör synas på ditt konto inom flera arbetsdagar.

Vi beklagar verkligen att du har haft en negativ upplevelse och hoppas att vi kan få en chans att förbättra din uppfattning om vår tjänst i framtiden.

Om du har några andra frågor eller behöver ytterligare hjälp är du välkommen att höra av dig till vår kundtjänst.
 
Ha en fortsatt trevlig dag!
/ Diet Doctor Support Team

Diet Doctor からの回答

2024年7月17日

Hej Mariela,

Tack så mycket för din fantastiska recension! Vi är glada att höra att du tycker om våra goda och enkla recept, och att du finner sidan lätt att använda med bra innehåll. Din feedback betyder mycket för oss och vi är supernöjda med att ha dig som användare!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年7月10日

Dear Reilly,

We sincerely apologize for the inconvenience you've experienced and for any frustration this may have caused. We understand the importance of providing timely and efficient customer service, and we regret that your expectations were not met.

Regarding your membership issue, we would be happy to assist you in reactivating your membership. Please reach out directly to support@dietdoctor.com and provide us with your email address and any other relevant details, and we will prioritize your request to ensure a swift resolution.

We appreciate your feedback about our contact methods and understand the need for more immediate support options. We are continuously working to improve our customer service, and your input is valuable in helping us make these enhancements.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your issue.

/Diet Doctor Support Team

Diet Doctor からの回答

2024年7月9日

Hello!

We truly apologize for any inconvenience you have experienced. We take such matters seriously and want to resolve this for you as quickly as possible.

Please contact our customer service team directly at support@dietdoctor.com so we can assist you with your inquiry and ensure no further charges are made.

Thank you for bringing this to our attention and once again we are truly sorry for any inconvenience this situation caused.
/Diet Doctor Support Team

Diet Doctor からの回答

2024年7月5日

¡Hola!

Lamentamos sinceramente las molestias que has experimentado. Valoramos mucho tus comentarios y queremos resolver este asunto rápidamente.

¿Podrías contactar directamente a nuestro servicio de atención al cliente en support@dietdoctor.com? Al proporcionarnos la dirección de correo electrónico asociada a tu cuenta, podremos investigar el problema y asegurarnos de que tu suscripción se cancele correctamente y cualquier cargo incorrecto sea reembolsado.

Gracias por hacernos saber sobre esto. Tu satisfacción es importante para nosotros, y agradecemos tu paciencia mientras trabajamos para resolver este problema.

¡Te deseamos un excelente día!
/Diet Doctor Customer Support Team

Diet Doctor からの回答

2024年6月19日

Dear Patricia,

Thank you for sharing your feedback!

We sincerely apologize for any inconvenience or frustration you have experienced.

We strive to provide clear communication regarding our policies, which can be found at https://www.dietdoctor.com/terms, including renewal notifications, and we regret if this was not your experience. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services.

Regarding Hava, our goal is to offer a helpful and user-friendly tool for our users. We are committed to transparency and genuinely care about the well-being of our users. We appreciate your concerns and will work hard to address them.

If you have any specific issues or need further assistance, please feel free to contact us directly at support@dietdoctor.com. We are here to help and ensure your experience is positive.

Thank you for your understanding and we wish you a great day ahead!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年6月11日

Hello!

Thank you for reaching out and sharing your concerns with us!

We understand your frustration regarding the renewal charge. Kindly note that the charge was processed for your membership because it was not canceled before the auto-renewal date. Unfortunately, as per our terms and conditions, we do not offer refunds for renewal charges. You can review our terms and conditions at www.dietdoctor.com/terms.

We apologize for any inconvenience this may have caused and appreciate your understanding.

If you have any other questions or need further assistance, please feel free to contact us at support@dietdoctor.com.

Best regards,
/Diet Doctor Support Team

Diet Doctor からの回答

2024年6月7日

Dear Sarah,

Thank you for your patience and for bringing this issue to our attention!

As we mentioned in the email sent to you, the charge of $14.99 USD was a renewal fee for your active Diet Doctor monthly subscription, which started on 01/30/2024. Unfortunately, the subscription was not canceled before the auto-renewal period.

As per your request, we have now canceled the subscription to ensure that no further charges will occur.

We apologize for any confusion or inconvenience this situation has caused. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team at support@dietdoctor.com.

Thank you for your understanding and we wish you a great day ahead!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年5月20日 に更新

Dear Anne,

Thank you for your kind words about Diet Doctor and for recommending us to others over the years. We truly appreciate your support!

We apologize if it seems there has been a lack of focus and innovation on our part. While we are excited about the development of our new platform, Hava, we remain committed to continuously improving Diet Doctor and providing valuable content to our community.

Your feedback is very important to us, and we will take it into consideration as we move forward. Thank you for sharing your thoughts.

If there is anything else we can assist you with, do not hesitate to contact us again.

Have a great day ahead!

/Diet Doctor Support Team

Diet Doctor からの回答

2024年5月8日

Hello Lorraine,

Thank you for reaching out to us!

We are truly sorry for any inconvenience this situation caused.

As we replied in a separate email to you, kindly note that your Diet Doctor subscription was started on April 11 and is still currently on a free trial. No charges have been applied for this subscription. What is more, the free trial period ends on May 11, and there are no charges scheduled for your subscription.

If you have any further concerns or questions, please feel free to reach out directly to our customer service at support@dietdoctor.com.

Have a great day ahead!
/Diet Docotr Support Team

Diet Doctor からの回答

2024年4月25日

Hello Julia,

Thank you for your feedback and reaching out to us! We are truly sorry for any inconvenience this situation caused.

As mentioned in a separate email, please note that your Diet Doctor annual membership was not canceled during the 30-day free trial, which is why there was a charge.

However, as you already canceled your subscription on April 19, 2024, we have also processed a refund for the transaction, which should appear on your account within a few business days.

If you have any other questions or need further assistance, feel free to reach out to our customer service. We're here to help and support you in any way we can.

Have a great day ahead!

Diet Doctor からの回答

2024年4月25日

Hej Sanna,

Tack för din återkoppling och vi beklagar eventuella missförstånd eller besvär du kan ha upplevt!

Vi strävar efter att ge bästa möjliga service till alla våra medlemmar och vi tar dina bekymmer på allvar.

Vi är ledsna att höra att du inte var nöjd med svaren du fick. Din feedback kommer att tas i beaktande när vi arbetar med att förbättra vår supportprocess.

Om du har specifika frågor eller bekymmer som du vill att vi ska ta itu med, är du välkommen att ge mer detaljer och vi kommer att göra vårt bästa för att hjälpa dig.

Tack för din förståelse och vi önskar dig en fortsatt trevlig dag!