Diet Doctor レビュー 

Diet Doctor からの回答

2024年4月25日

Hej Minna,

Tack för din feedback! Vi förstår din oro och dina bekymmer angående denna avgift. Vi beklagar verkligen för eventuella besvär du har upplevt.

Som vi förklarade i ett separat mail till dig, våra register visade att det beloppet du nämnde var en förnyelseavgift för ditt Diet Doctor medlemskap.

Efter utredning verkade det som att ditt prenumeration inte avslutades innan den automatiska förnyelsen, och denna avgift var en förnyelseavgift vilket är anledningen till att vi inte erbjuder en återbetalning, enligt våra villkor som finns på www.dietdoctor.com/terms.

Vänligen observera att du redan framgångsrikt annullerade din prenumeration och den ska inte förnyas automatiskt igen. Du har dock fortfarande tillgång till ditt konto på Diet Doctor till och med den 6:e april 2025.

Tack så mycket för din förståelse och ännu en gång till ber vi om ursäkt för eventuella olägenheter denna situation orsakade.

Om du har några andra frågor eller behöver ytterligare hjälp, tveka inte att kontakta oss igen direkt på vår kundtjänst.

Vi önskar dig en fortsatt trevlig dag!

Diet Doctor からの回答

2024年4月10日

Dear Sandra,

Thank you for bringing this matter to our attention, and we truly apologize for any inconvenience you've experienced.

We understand your frustration, and we want to assure you that we take such concerns seriously.

We already replied to the email you sent to our customer service that you need to provide us with the email address associated with your account. Once we have this information, we will investigate the matter thoroughly and ensure that you receive the necessary assistance.

Thank you so much for your patience and understanding and once again we apologize for any inconvenience. We will work diligently to resolve this matter to your satisfaction.

/Diet Doctor Support Team

Diet Doctor からの回答

2024年4月10日

Dear Jessica,

Thank you for reaching out to us and we truly apologize for any inconvenience you've experienced with your subscription.

Kindly note that as we replied to your email sent to our customer service, your Diet Doctor membership was not canceled during the 30-day free trial, which is why there was a charge.

As you successfully canceled the subscription after the free trial, we have also already processed a refund for the transaction, which should appear on your account within a few business days.

Thank you so much for your patience and understanding. If you have any other questions or need further assistance, feel free to reach out directly to our customer service.

Best regards,
Diet Doctor Support Team

Diet Doctor からの回答

2024年3月26日

Dear Sherri,

We apologize for any confusion and inconvenience caused by the charge to your husband's credit card. Your satisfaction and trust are of utmost importance to us, and we take your concerns very seriously.

As we replied to your email address, kindly note that your Diet Doctor membership was not canceled during the 30-day free trial, which is why there was a charge. As requested, we have already canceled your subscription and we have also processed a refund for the transaction, minus an administrative fee, which should appear on your account in 3 to 5 business days.

We sincerely apologize for any frustration or inconvenience this may have caused and appreciate your patience as we already processed the refund you requested.

If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're committed to providing you with the best possible service and ensuring that your experience with us is positive.

Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.

/Diet Doctor Support Team

Diet Doctor からの回答

2024年3月26日

Dear Jim,

We sincerely apologize for the inconvenience you've experienced and for any frustration caused by the charges to your account. Your feedback is invaluable, and we assure you that we take matters like this very seriously.

Kindly note that upon receiving your message to our customer service channel, we provided you with a response a day after, on March 11, explaining that the charge you mentioned was a renewal charge for your Diet Doctor membership. Unfortunately, we do not offer refunds for renewal charges, as per our terms and conditions which can be found at www.dietdoctor.com/terms.

Rest assured that, as requested, your subscription has already been canceled so it does not auto-renew again. However, as mentioned in the email, you still have a Premium access to the Diet Doctor app until Dec 15, 2024.

Thank you for bringing this matter to our attention, and once again, we truly apologize for any inconvenience caused. Your collaboration and understanding are greatly appreciated as we strive to provide you with the best possible service and ensuring that your experience with us is positive.

/Diet Doctor Support Team

Diet Doctor からの回答

2024年3月6日

Hello David!
We are truly sorry to hear your negative comment and that you are not satisfied with our website.

Our goal at Diet Doctor is to provide resources, recipes, and guidance for individuals following low-carb and ketogenic diets. We also focus ourselves to offer a variety of articles, meal plans, and cooking videos aimed at helping people achieve their health and weight loss goals through these dietary approaches.

Additionally, we at Diet Doctor feature expert advice, scientific research, and community support to assist individuals in making informed choices about their nutrition and lifestyle.

We truly advise you also to get to know Hava, our new brand for our innovative satiety approach. It´s an app designed to provide personalized, high-satiety food recommendations to help you feel healthier and fuller longer. Our goal is to optimize health without leaving you feeling hungry all the time. If you are curious to learn more or be among the first to try this new approach to food, please join us at Hava.co!

Do not also hesitate to contact our customer support service either at support@dietdoctor.com or support@hava.co if you'd like to address or discuss any of your inquiries.

Wishing you a great day ahead!

Diet Doctor からの回答

2024年2月21日

We apologize for any inconvenience caused by the subscription charge from DietDoctor. We understand your frustration and want to address your concerns promptly.

Please be informed that upon reviewing your account, we have processed a refund of $84 USD, the equivalent of £78.90, back to your account. This refund should reflect in your account within the next few business days.

Regarding the subscription, it's outlined in our terms and conditions that if a subscription is not canceled within the specified timeframe, an administrative fee may be deducted upon refund. We kindly ask you to review our terms and conditions for further details here: https://www.dietdoctor.com/terms

We have noted your request to be removed from DietDoctor and for your details to be deleted from our system. Rest assured, we are taking the necessary steps to address this matter promptly.

We apologize for any inconvenience or frustration this situation may have caused. Should you have any further questions or concerns, please don't hesitate to reach out to us via email.

Thank you for your understanding.

Sincerely,
Diet Doctor Support

Diet Doctor からの回答

2024年2月12日

I apologize for the inconvenience and frustration you've experienced with our service. It's disheartening to hear that you've encountered difficulties with your subscription and meal plan, especially when it has impacted your meal preparation and shopping.

It's concerning to learn that you've reached out to us via email and haven't received a response within the stated timeframe. This is not the level of service we strive to provide, and I understand the urgency of your situation.

I assure you that we take these matters seriously, and I'm committed to resolving this issue promptly for you. To assist you further, could you please provide me with your account details or any reference numbers related to your subscription? This will help us investigate the situation and address the glitch in our system.

Additionally, I will personally escalate your case to our technical support team to ensure that your account is properly reset, and you no longer receive emails if you've already deleted your account.

Thank you for your patience and understanding as we work to rectify this situation. We value your feedback, and we're dedicated to improving our services based on your experiences.

Diet Doctor からの回答

2024年2月12日

I'm sorry to hear about your negative experience with our subscription renewal process. It's certainly not our intention to cause frustration or inconvenience to our customers, and I understand your concerns about the lack of reminder emails prior to the renewal charge.

We take customer feedback seriously, and I will ensure that your concerns are brought to the attention of our management team. We value transparency and ethical business practices, and we will review our renewal notification procedures to improve the customer experience and prevent any misunderstandings in the future.

Regarding your recent charge and the lack of response you received, I apologize for any miscommunication or inconvenience caused. Our aim is always to provide prompt and helpful assistance to our customers, and it's regrettable that we fell short of that standard in your case.

Please allow me to assist you further. Could you please provide me with your account details or any reference numbers related to your recent charge? This will allow us to investigate the situation thoroughly and work towards a resolution that meets your satisfaction.

Thank you for bringing this matter to our attention, and I appreciate your patience as we address your concerns. We value your feedback and the opportunity to improve our services.

Diet Doctor からの回答

2024年2月12日

I'm deeply sorry to hear about the unauthorized charges you've experienced. It's unacceptable for any company to bill you without your explicit consent or agreement. I understand your frustration and concern regarding this situation.

Please know that we take allegations of fraudulent billing very seriously. Your trust and satisfaction are paramount to us, and we're committed to resolving this matter swiftly and fairly.

To assist you further and investigate the unauthorized charges, could you please provide me with any details you have regarding the invoices or charges you've received? This information will help us identify the source of the issue and take appropriate action to rectify it.

In the meantime, I recommend contacting your financial institution or credit card company to dispute the unauthorized charges and prevent any further billing from occurring.

Again, I apologize for any inconvenience or distress caused by this situation. We appreciate your patience and cooperation as we work to resolve the matter and restore your confidence in our service. Thank you for bringing this to our attention.

Diet Doctor からの回答

2024年2月12日

I'm truly sorry to hear about your experience with the auto-renewal of your subscription and the lack of reminders or warnings beforehand. It's never our intention to create inconvenience or frustration for our customers, and I understand your concerns about the transparency of our renewal process.

We strive to provide clear communication and fair practices in all aspects of our service, including subscription renewals. Your feedback is invaluable to us, and we take it seriously as we continuously seek to improve our processes and ensure a positive experience for all our customers.

Regarding your request for a refund, please allow me to assist you further. Could you please provide me with your account details or any reference numbers related to your subscription? This will allow us to review your case thoroughly and work towards a resolution that meets your satisfaction.

Rest assured, we are committed to addressing your concerns and providing you with the support you deserve. Thank you for bringing this matter to our attention, and I appreciate your patience as we work to resolve it.

Diet Doctor からの回答

2023年12月8日

We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your concerns are taken very seriously, and we want to assure you that we are launching an immediate and thorough investigation into the issues you've highlighted.

The behavior you described is absolutely not in line with our company's policies and values. We do not endorse or support any form of unauthorized access or suspicious activities. Rest assured, we are committed to getting to the bottom of this matter promptly.

To expedite the investigation, we kindly request that you provide us with any additional details you may have, such as the date and time of the interaction, the name of the Customer Support Representative you spoke with, and any other relevant information. Your assistance will be invaluable in helping us address this situation promptly and mail to support@dietdoctor.com

Furthermore, please be advised that our company does not require remote access to any devices for billing or cancellation purposes. We take the privacy and security of our customers seriously, and such actions are not reflective of our standard operating procedures.

Once again, we apologize for any distress this situation has caused you, and we are committed to resolving it to your satisfaction. If you have any further concerns or questions, please don't hesitate to reach out to our dedicated customer support team at support@dietdoctor.com

Thank you for your understanding and cooperation as we work to investigate and rectify this matter.

Sincerely,

Diet Doctor Sweden AB
Customer Support Team

Diet Doctor からの回答

2023年11月30日

Hej Camilla,

Tack för att du hör av dig.

Vänligen kontakta support@dietdoctor.com så hjälper vi dig vidare!

Diet Doctor からの回答

2023年11月9日

Hello Lewis,

Sorry to hear that you have had a bad experience. I have searched our database and we are still awaiting your reply since May this year since we could not localize the payment made with the information you provided.

Please reach out to us at support@dietdoctor.com so we can investigate further.

Diet Doctor からの回答

2023年9月29日

Hej Ulrika. Vi har säkerställt att ditt konto inte var uppsagt samt har vi återbetalat er 3 månader från det konto som fortfarande låg aktivt.

Återkoppla gärna till support@dietdoctor.com om ni har fortsatta frågor.

Ha en trevlig helg!