Dior レビュー 

Disappointing !

I am a platinum member but it is pointless

I guess they have change hand and the services have been going downhill (vertically) or non-exist.

- I am entitled gifts but everything was unavailable
- I received an email thanking me to attend a make up session but I DID NOT ATTEND
- CS is non-exist. The live chat is unavailable and I have to connect via iMessage but no one replied

Don't buy online unless things have changed !!!
Don buy online unless things have changed !!!

Dior. Still continue to skin and hurt animals for fur. Please see the PETA campaign.

I have received excellent service from Jennie and Mimi in Flannels and also from Christian and Edith in Boots at Fosse Park. Nothing is too much trouble, they’ll make sure I get the right shades to suit my skin. They’re also brilliant when I’m buying fragrance and will help if I’m looking for gifts. They’ll let me know when a product comes in stock and know what shades and products I prefer.

Dior customer service has been completely unresponsive. I purchased a bronzing stick that looks lovely, but upon application, it caused an immediate red, itchy rash and irritation.

I have emailed customer support four separate times to request a refund for a product that is unsafe and unfit for use, but I have received zero response. Ignoring customers who experience adverse skin reactions is completely unacceptable. I expect a prompt reply and a full refund immediately. 109520508

I am writing a spontaneous feedback to compliment Angela, whom I was lucky enough to, by coincidence, come across twice when dealing with a Dior order. Angela was exceptionally kind and attentive during the whole time. Her problem-solving mindset really made a whole difference and enhanced my experience with Dior. To the Dior team, Angela is a keeper.

Order 7th August. DPD delivery 8th August. Specifically asked for delivery to safe box at back of garage if no one is in. DOD leaves package on front porch with photo. Package is stolen as a result. Dior customer service said that delivery was successful and it was my fault I didn't choose signed for delivery. I said if the product requires signed delivery then that is the responsibility of the DPD. Dior has 'investigated' and said it is not their responsibility. I will claim refund via my bank. Terrible service.

I placed an order with Dior Beauty UK on 8 August. On 10 August, I received an email confirming that my order had been shipped. However, when tracking the parcel via the DPD app, I saw there was a delivery delay, with the last scan showing the parcel in Hinckley on 9 August.

On 12 August, I contacted Customer Services to enquire when I could expect to receive my order. I received a response on 13 August advising that they would investigate the matter and provide an update within 14 business days, which meant 3 September due to the bank holiday.

I found it unacceptable that I was expected to wait almost a month after placing a next day delivery order before receiving any meaningful resolution. Concerned that my order had clearly been lost, I contacted Dior again via online chat on 14 August. During this conversation, I requested an update and asked whether my order could be cancelled so that I could place a replacement order. The advisor informed me that she would investigate and get back to me. To date, I have received no follow-up.

To make matters worse, on 18 August I received an email inviting me to complete a customer satisfaction survey for the order that I hadn't received. On the same day, I was also asked to review the products. I completed both the satisfaction survey and the reviews explaining that the products had not arrived and reflected my dissatisfaction with the service. I then received a further email advising that my reviews had been rejected and asking me to submit new reviews for products that I had still not received.

The ongoing lack of communication, failure to resolve the issue, and contradictory automated communications demonstrate a level of customer service that falls way below what I expect from a luxury brand such as Dior. I have previously never had a bad experience with them and as a gold member of their loyalty scheme, I am extremely disappointed with how this matter has been handled.

I contacted customer services again this morning to cancel the order and request a refund without delay. The response I received was that they would contact me by email by the end of today with a resolution. Based on the reviews I have now read here, I have my doubts that will happen and I agree with the other reviews, Dior really need to amp up their customer service. There are plenty of other great brands to shop from if Dior aren't interested in their customers.

I ordered two lipoils from Dior. The package arrived correctly addressed but missing my entire order. I instead received a lip maximiser. I contacted Dior, they asked me to sign an affidavit, provide photo evidence of what I did receive, which i did. The evidence clearly showed I received something completely different from what i ordered. Despite that, their warehouse team confirmed to their customer service team that they followed their correct procedures. As a result, I was denied a refund or replacement. I contacted them again and asked if I could lodge a compliant or speak to a supervisor but was told that because their warehouse team said they complied with their processes, there was nothing that could be done. The upshot is, the word of their warehouse team supersedes actually documentary evidence that a customer did not receive what they ordered and paid for. Will never use them again and will be pursuing a claim through my credit card company.

I have just been to Lakeside and Thurrock. I went to food to buy a foundation stick where Jack Connor helped me find the right colour but also was able to suggest a good blush that would suit me along with a blush stick. He was so helpful and gave me some great make-up tips

Highly recommend Jack from looking for help at Dior at Boots in Lakeside.

I bought a bottle of joy and the spray mechanism broke leaving me with half a bottle of perfume I can’t use. I could provide a receipt so they wouldn’t help me. Not impressed at at all. The perfume isn’t cheap. Couldn’t they have sent me an empty bottle so I could try to transfer it. No - just a flat no

I know some brands have a “we don’t need to sell” attitude, but I don’t understand why they don’t train or monitor their staff better.

The curly-haired young girl was very friendly and smiling with the customer before me, but when it was my turn she didn’t even make a single recommendation. I wasn’t happy with the coverage of the foundation I tried. She could have suggested a concealer or something else — I was actually open to buying more.

I usually just buy online anyway, or when I go to Boots they’re much more helpful.

If their job is just to stand at the till and sell products, they should say so from the beginning so they don’t waste people’s time.

I placed an order for an Anniversary gift for my husband totally over £250. The delivery was allegedly delivered to me, however the package was left at the front of my house.

I contacted Dior to inform them that the courier has advised delivered, however it hasn’t been. They then ‘looked into this’ and ultimately told me because the delivery driver could prove he had been to my location that there is nothing they can do.

So now I have no package and a large bill to pay.

The customer service is slow and has no care! I’m absolutely livid given the amount I spend with this company to just have been told to accept that I’m not getting the package because the delivery driver must be telling the truth over me!

Have sent multiple emails and text messages to Dior regarding my return and refund but have not heard back form them in months. I send an email or message out every now and then and have even called them but no response. I was supposed to be receiving help from Norah but ever since I returned my order she has gone silent.

If I could leave zero stars I would. Have had the most horrendous “customer service” experience with Dior. For what is a premium brand I am most disappointed and will never buy from them again.

My order totalling £276 was not delivered. I reported this immediately and was ignored. After 2 weeks of emails and online contact submissions being ignored I reported this to PayPal. PayPal allowed Dior time to respond. They eventually responded on 20th May (one month after I paid for the order) to say they have refunded me and I would have the credit within 3 days. By 27th May I still had no refund so called them. I was basically called a liar and told I needed to go and check my account as they had refunded me. I insisted I hadn’t received the money and was told to wait 48 hours and someone would get back to me. Shock horror….no contact AGAIN!

Anyway, it’s now 31st May and PayPal have actually refunded me as Dior did not deal with this themselves.

Absolutely disgusting behaviour from a worldwide brand. I will not shop with them again and will also boycott related brands.

**** AVOID UNLESS HAVE TIME AND MONEY TO WASTE ****

On 30th March, I purchased e-vouchers to be emailed directly to my friend on 29th April as a birthday gift.

The e-vouchers never arrived despite Dior debiting my credit card on 30th March (5 weeks ago).

Customer Services do not reply to any emails nor return phone calls with any updates.

The standard response is “your issue is under investigation”….

What is there to investigate? Dior took my money on 30th March and did not supply the product purchased….. the outcome of the alleged investigation, in my view, is theft!!!

No accountability, shambolic service & outrageous ethics!!

A prestigious brand that spends $millions on advertising which is likely funded by customers who are being robbed.

** SIMPLY DISGUSTING DIOR **

I returned two orders in full weeks ago, DPD proof they’ve been received and no refund, no emails, can’t get through in the phone. It’s basically theft. You have my money and your products not sure how this allowed?

Placed an order for a set of items and when i opened the parcel, 2 of 3 items were missing. Paid so much money for nothing. I ve been emailing them since February and its almost May… no solution
I have sent emails, video proof of opening my package… nothing
They do not take accountability or responsibility for anything. Their customer service is an absolute joke!!
Stay away from them!
I wouldn’t recommend them to anyone

Simply put: there is no customer service at Dior. I placed an order on Dior.com and upon confirmation I saw that my address had not been updated. I have been holding and listening to your recorded messages since I placed the order this morning. Do you ever answer your phones? If you do not answer your phones, then at least let the customer know how much time they will waste listening to the awful messages and awful music. My order is set to go to the wrong address due to your website not updating my details as requested.

I actually quite liked the product I bought from Dior. However I have just came across some distressing content about animal testing including beagles and I am shocked to discover that Dior is not a cruelty free brand which disgusts me. Will never buy from again.

Parcel was handed to another resident - even though I was in and there’s a secure parcel room in the building - now 3+ weeks after this date and Dior are still disputing my complaint. Refusing replacement or refund. Claimed to have raised an in destination with DPD ( who have confirmed no investigation has been raised) and then emailed stating deliver shows you received the parcel - even though I’ve emailed them proof they have it to another person with a clearly different surname. For such a big company their customer service is the worst I’ve experienced. Will not be purchasing from then again.