Clinique レビュー 

Poor customer service, lack of communication. Shocking.

Bad experience, items did not arrive and the tracking link sent in their email does not let you track the item. Their website makes it so difficult to contact them, in my frustration I found an email address to write to via an AI search I done. I wrote to that address and they requested that I wait another week for it to arrive, 2 weeks later it still has not arrived. I have written back asking for a full refund or for the items to be dispatched again via a different courier. Sadly, I do not recommend buying direct.

Clinique’s make up has an ingredient called Hydrogenated oil which is known to case cancer it is carcinogenic! We bought them read the ingredients & went back to return 😵‍💫😰

Dreadful service - avoid
Ordered products on 1 September. Still not been delivered and it's now 24 September. Order was marked as dispatched. Complained to customer service who said there had been a problem with the warehouse. Arranged for products to be resent. Order again marked as dispatched. Still nothing. Tried contacting customer services again but was told their system was down and to try in 24 hours. Trying again and I'm now stuck on hold getting nowhere.

One of the worst websites on the planet. The whole site is just broken and needs a revamp before people stop using their makeup

Like many others, I've used Clinique for years.
My main issue is they have discontinued the facial soap bars. They did not advertise or let customers know beforehand. Last year I tried to buy them multiple times and was just told at the Clinique counters that they didn't have any.
It's only in the last few months that I've discovered they're completely discontinued. Baffling as I'd imagine they were the number one seller.
The liquid soap is no good on my skin. A very poor substitute.
I also think some of the ingredients in other products have changed as I'm having skin reactions which I've never had with Clinique before.
I assume the ingredients are being swapped for cheaper versions.
I was using the moisture surge supercharged hydrating concentrate with no issues, but was persuaded at the clinique counter that moisture surge active glow serum was better. I used this a couple of times then had an outbreak of pimples and spots.
A lot of brands are trying to use less plastic and selling soap bars for environmental issues.
Clinique was the market leader with a trusted product customers loved, then discontinued their core product of facial soap.
People who have bars are selling them on second hand sites for a fortune.
I don't know about other people, but I'm now trying other brands.
Clinique will lose a lot of customers. As soon as I find a brand I like I'll be done with Clinique.
I wouldn't like to think how many thousands I've spent on their products over the years.
Another brand will be getting my money in future.

Oh dear. Very similar experience to others. Used the company for years. No problems and excellent customer service in the past.

Current delivery has gone missing and is potentially stolen. Customer service is a chat only. Totally useless.

Meanwhile - Clinique don't seem to be bothered about loss of recurring customers nor deliveries that go missing....

Ich habe für über 200 Euro Warewert bestellt und nur das Mini Kit (12 Euro) erhalten, alle anderen Produkte haben gefehlt. Der Kundendienst ist unterirdisch schlecht: Über 1h im Chat, die Person braucht 10min zum antworten, dann immer nur eine Rückmeldung es wird geprüft. Nach 1h und etlichen Ausreden wurde der Chat vom Mitarbeiter verlassen. Auf Rückfrage per Mail kamen etliche mails das ich den Sachverhalt schildern soll. Aber es passiert nichts. Ich habe auch über den Benefit Code über 45 Prozent bestellt und erhalte meine fehlenden Produkte nicht. Das Set für 12 Euro habe ich erhalten, der Rest war nicht im Paket und es sieht nicht so aus das ich mein Geld oder meine fehlenden und bereits gezahlten Produkte bekomme.

Ich habe nicht von einer Marke wie Clinique, so einen schlechten Kundendienst und eine Konsumenten-Abzocke erwartet.
Bestellt dort nicht!!!!

This company needs to be sued, they are terrible and care nothing about customer's feelings causing me mental health issues on every single purchase.

I have used Clinique since 1979.
Used 1, 2, 3, now the SPF 50 moisturiser. Plus moisture surge, used to love the tint way back when. I still have the lipstick i wore on my wedding day in 1980.
So for 47 years i have trusted this brand.
After a long illnes i started again, the difference was almost immediate
Have just started wearing eye make up and bought the bottle of take the day off eye make up remover in the purple bottle.
1. I cant open the bottle!
4 nights of trying,.i cant actually feel my hands now!
And then i read the comments on line, i am not the only person having difficulty and the problem is not new.
So clinique, if you have this problem why have you not resolved it. My husband finally managed and now the liquid is in a jam jar!
2. I asked for a non greasy eye product and was assured this was not greasy.
Well it is, my eyes are already sore and swelling by the minute.

Beyond fed up.
I wont be buying anything more than my 1,2 3.

Take it back for a refund? i no longer have the reciept so not possible.

Terrible products that cause severe allergic reaction. They advertise products as non allergenic and when these cause allergies Clinique won't compensate customers. Very disappointing experience.
I see that many customers are not happy, probably about the time they do something about this.

I ordered some products today and they are delivering to my old address I moved away from 2 years ago. Many miles away. I have placed orders with them since that date to my new address. The billing address is my new address. The order is still being processed but they have absolutely refused to change the delivery address even though same as billing address. I tried to cancel the order with my bank but is being processed. The bank are being very helpful.

I am appalled by this company and will never use again.

So I made an order 26th June, didn’t arrive. Spoke to someone online and they said check back with us after 2nd July, fair enough. So I waited till the 3rd July rang them and they assured me it was on route just a delay (clearly lost but whatever I will wait a little longer)… gave me my delivery charge back at this point thanks that’s kind but I just want my stuff. Lo and behold it did not arrive so I called them again a few days ago and after some convincing they agreed to resend. Just got back from work and they have sent me 1 out of 4 products I ordered… seriously!!! So now I have to spend my next day off contacting them for the fourth time about the same delivery! Products are good but poor delivery service and extremely poor customer service.

Clinique do not deserve any stars at all! I should have received 10% off my order and didn't. Their online chat keep you waiting for hours while they say they're checking but its impossible to take that long to check an order. They are useless and I will never buy from them again. They kept saying I will receive my refund and I never have. Total stammers. Products are very expensive so the customer service should be a lot better. You need to sort this!

I recently bought a Clinique lash power mascara and it is terrible,in fact I've just thrown it out.
The brush is perfect for me but that's all. It's like trying to wash rubber off your lashes and comes of in little bits.
So dissatisfied as I love so many of their products.

I have been a long term brand user but will not buy from them again. I recently purchased a gift set that came with a free product - I chose eye make up remover - on arrival I could not open that product , this is a well reported issue - I rang Clinique and asked for something else instead. We agreed on a mini sample set which was the current offer for my spend. A month down the line, 4 chase up emails later - NOTHING. They even had the audacity to reply to one of my queries wiht a reply that was clearly AI generated - indicating that staff are either too lazy or to stupid to write a reply ... how do I know it was AI generated - because they forgot to take the AI header out of the message and I received :-

Here’s a clear, empathetic email response you can send to the customer:

Email Response

Dear Diane,

Thank you for sharing your order number.

I’m sorry to hear how long you’ve been waiting and how many times you’ve had to follow up.

I’ve now raised your concern with the relevant team so I can assist you further and ensure this is resolved as quickly as possible. I will keep you updated as soon as I have more information.

I appreciate your patience, and again, I’m sorry for the trouble this has caused.

Thanks again for taking the time to contact Clinique.

Yours sincerely,

Kanika
Consumer Care Advisor
Clinique

It's very telling that they don't reply.

Their customer service is non-existent - no one answers their phone line and the chat is never in operation.

Avoid - they do not care about their customers, just your money.

I ordered several items online and can't fault the ordering or delivery services. My problem is that one of the products was faulty and they have agreed a replacement. This was on the 4th June 2026 and today is the 3rd July 2026. I have asked when I might receive the product but their response is that they appreciate my patience. To be honest at this point my patience is wearing very thin especially as the occasion that I purchased the product for has since been and gone so I have paid for something that isn't really that useful anymore and I might never receive anyway. Very disappointed in such a big brand name especially as myself and wider family members use their products and usually have no issues. This just highlights that as long as there are no problems they're great but the slightest issue and they aren't interested in rectifying the problem. This was an easy fix but has now put me off buying from them again.

I ordered £78.20 worth of goods from clinque. My order was apparently delivered by Evri. Evri have not helped however the item was misdelvered under the consumer act 2015the risk is with clinque. I started trying to contact this company 24 hours ago Also asked for photograph evidence of delivery they kept me hanging on then the online customer service said we will be with you soon. 3HOURS later it stated all customer help lines is now closed. Contact us tomorrow. So thats me out of pocket AGAIN

Ordered online, items showed as dispatched, but never tracked as received by Evri.
Customer Service told me they have no control over the warehouse. Eventually agreed that they hadn't dispatched, and offered to "cancel and re-ship"
I have little faith that this will ever arrive, and it certainly won't be within the advertised delivery time. UPDATE EVEN WORSE. Items arrived, but without the free gifts. Assume this is a deliberate ploy, as they can claim this is no longer a first order.