Placed order for shorts on October 1, 2026. I got an email on October 12, 2026, saying my order was "being prepared for shipment", but it included a broken (non-secure) tracking link. Finally reache... もっと見る
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Knee pads are wonderful for my daughter that has knee problems. She feels better protection around her knee and comfortable to play in. Wasn’t sure on sizing but website was accurate with measurements... もっと見る
企業が回答しました
Easy to order and fairly quickly delivered bearing in mind I am in the UK and you were the only site that had the volleyball shoes I wanted in stock. Thanks I will be purchasing in the future as I t... もっと見る
Overall my experience was good. I was a little disappointed that we paid extra for the shipping and the package was delayed and arrived two days late. My daughter did not have her shoes for her first... もっと見る
企業が回答しました
企業情報
当該企業による記述
E-commerce site specialising in the sale of volleyball equipment and accessories, including volleyball shoes and clothing for indoor sports. Official distributor of the biggest volleyball brands such as adidas, Hummel, Errea, Nike, Mizuno, Asics, Mikasa, McDavid, Molten etc.
連絡先
11 rue Bernard Maris, 37270 , Montlouis-sur-Loire, フランス
- +33 1 86 47 62 58
- contact@direct-volley.com
- direct-volley.com
4.0
ほぼ満足
81件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A Month to Prepare Shorts for Shipment—Are They Growing the Cotton?
Placed order for shorts on October 1, 2026. I got an email on October 12, 2026, saying my order was "being prepared for shipment", but it included a broken (non-secure) tracking link. Finally reached out to customer service on October 29, 2026, and got a reply the next day that my order was "being prepared for shipment"
Really not sure what to think at this point, but 30+ days is ridiculous. Will be shocked if I get my order for my daughter before December at this rate.
2026年10月30日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Worth Writing a Review (and I never usually do!!!)
I never write reviews, however, whenever I order on-line, I very much appreciate having them to read -- so time to give back!
Shoes: SKY ELITE FF MT 3
Size: 7.5 (ordered based on her normal shoe size)
Fit: True to Size
Being new to the volleyball world, it quickly became apparent that my 17 yo daughter's running shoes were not going to work for volleyball...she needed actual volleyball shoes! After visiting many well-known stores in-person (Famous Footware, Dicks Sporting Goods, DSW, Asics, Nike, NB, etc.), as well as spending hours on-line, I stumbled across this site. It was literally the ONLY place I was able to find the shoes we were looking for! Granted this was 2 weeks into the season, however, there was literally nothing! Either stores didn't carry volleyball shoes, they were not in stock and were not ordering more, or the smallest size available was an 10!!! Direct Volleyball not only had the shoes we were looking for, they had a large variety of shoe types and size ranges. Shipping was a couple days longer than they had said...however, email updates confirmed that was a customs hold up which is not on them. They were exactly what we ordered, the correct size, fit perfectly (never been able to try them on), and held true to the defined characteristics! My daughter loves them! Her feet don't hurt and with the additional support of a mid-top, she is able to cut/jump more confidently! Very satisfied 😊
2026年9月3日
Direct Volley からの回答
Dear customer, thank you for sharing your feedback with us.
We are delighted to hear that the SKY ELITE FF MT 3 met your expectations in terms of quality. Providing durable and high-standard products is our top priority.
We look forward to serving you again soon!
All was great
All was great! Since de purchase until get it delivered at my house. Wonderful material
2026年8月20日
Direct Volley からの回答
Thank you for sharing your positive experience with us!
Wishing you many wonderful moments with your purchase!
Direct Volley からの回答
Hello,
Thank you sincerely for your trust and for sharing your feedback.
We have taken your comments into account and will strive to make improvements accordingly.
Please feel free to contact us at customer@spacefoot.com (specifying your order number).
We hope to see you again soon.
Have a wonderful day,
The Spacefoot Customer Service Team
Its been over two weeks and I still…
Its been over two weeks and I still haven't gotten my package.
2026年6月16日
Direct Volley からの回答
Bonjour,
nous sommes navrés d'apprendre que vous ayez rencontré des difficultés avec la livraison de votre colis.
Cela ne reflète pas nos standards habituels. Pouvez-vous nous contacter sur l'adresse customer@spacefoot.com en précisant votre numéro de commande afin de comprendre la situation ? Nous allons également solliciter notre transporteur afin de ne plus rencontrer ce type d'erreur.
Merci pour votre patience.
Bonne journée,
L'équipe service clients Spacefoot
product was amazing
product was amazing! considering that it came all the way from France, shipping was fast!
2026年3月12日
Direct Volley からの回答
Thank you for taking the time to share your experience with us.
Wishing you a wonderful day! 😊
I bought handball shoes in France from…
I bought handball shoes in France from the US, it got delivered in less than a week. Awesome logistics and customer service.
2026年3月2日
Direct Volley からの回答
Dear customer, thank you for sharing your feedback with us.
We wish you a wonderful day ahead! 😊
Great product 2 handle medicine ball
Great product. I like how condensed the size is. Also, the product arrived very quickly, especially considering it came from Europe. Very impressive!
2026年2月2日
Direct Volley からの回答
Thank you for taking the time to share your feedback with us.
We look forward to welcoming you back soon!
Direct Volley からの回答
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you were satisfied with the speed of our delivery service. Ensuring prompt and reliable delivery is a priority for us, and your positive experience encourages our team.
We look forward to serving you again soon!
I ordered the correct size I needed and…
I ordered the correct size I needed and was given the wrong size. I need to return these.
2025年12月23日
Direct Volley からの回答
Hello Jackie Montgomery,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Direct Volley からの回答
Thank you for sharing your positive experience with us!
We look forward to welcoming you back soon!
Shipped all the way to The US
Shipped all the way to The US! Couldn’t find it anywhere here so I am very thankful and the hoodie is awesome
2025年12月19日
Direct Volley からの回答
Thank you for taking the time to share your experience with us.
Wishing you a wonderful day ahead!
Overall my experience was good
Overall my experience was good. I was a little disappointed that we paid extra for the shipping and the package was delayed and arrived two days late. My daughter did not have her shoes for her first indoor tournament. I was able to follow the shipping and knew it was delayed several days in the same place so that helped me know that she would not have them in time. Once the package arrived, everything was good and I am happy with the purchase and the quality of the shoes was great.
2025年12月7日
Direct Volley からの回答
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Direct Volley からの回答
Hello,
Thank you for your positive feedback. Please know that we are doing everything in our power to offer you the most competitive prices and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
We are delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The Spacefoot Customer Service Team.
Perfect knee pads to protect knees
Knee pads are wonderful for my daughter that has knee problems. She feels better protection around her knee and comfortable to play in. Wasn’t sure on sizing but website was accurate with measurements, which helped me decide the correct size. Shipping was extremely fast.
2025年10月17日
Direct Volley からの回答
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Quick shipping to US from overseas
Quick shipping to US from overseas! Will order from them again if not available locally!
2025年10月23日
Direct Volley からの回答
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
NO EMAIL RESPONSES
I tried to cancel my order several times, by filling out a form and emailing the company, with no response and no cancel. I realized I no longer wanted the bag I ordered, as it was missing something essential to me wanting this specific bag, but now I’m stuck with it because they wouldn’t respond to my email.
2025年10月15日
Direct Volley からの回答
Hello Mr. Christensen,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Direct Volley からの回答
Hello Marty! Thank you for your review and for your loyalty!
We're delighted that you like our products and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we're on the right track.
Please come back regularly to the Spacefoot websites!
New products and low prices are available every day! 😘
The Spacefoot Customer Service Team
The process
The process, the company, the comunications, the information and the time for coming.. EVERYTHING IS VERYGOOD
2025年9月20日
Direct Volley からの回答
Hello,
We sincerely thank you for placing your trust in us and sharing your feedback.
Your satisfaction is our driving force, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a nice day 😁
The Spacefoot Customer Service Team
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