Good price for my new Alpinestars boots. I think they could speed up delivery. Ordered on a Friday evening but due to the following weeks bank holiday it was 11 days before i got them. Then a saga wit... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered some boots 10pm sunday arrived Wednesday morning first time ordering from dirt store and would and will be ordering again thanks
A fortnight, nothing received - have to chase to get updates - turns out as expected items aren't in stock. I am sure they mean well, but there seems to be no acceptance or recognition that this level... もっと見る
企業が回答しました
Dirt Store quickly sourced a Hinson clutch hub & pressure plate and price matched two cheaper shops. Lauren personally organised the shipment, which arrived within a couple of days- plenty of time t... もっと見る
企業情報
当該企業による記述
As avid riders ourselves, we understand the thrill and excitement that comes with hitting the track! Our mission is to provide you with top-of-the-line products and exceptional service to fuel your passion for off-road riding. Whether you are a seasoned rider seeking the latest high-performance gear or a beginner looking to kickstart your off-road journey, we have something for everyone.
連絡先
4.0
ほぼ満足
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 71％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered kit on a Friday afternoon
Ordered kit on a Friday afternoon, arrived Saturday morning . can't ask for better service than that.
always quick to respond to e mails, and competitive prices.
2024年9月28日
自発的なレビュー
Great customer service
I ordered a pair of SG22 boots, they were cheaper than any other site. When they arrived there was a defect. The customer service from Lauren was excellent. The issue was resolved within a week at no cost to me. I wouldn't hesitate to buy from Dirt Store again because of this as I've had issues with other retailers in the past.
2024年9月2日
自発的なレビュー
Great deals on youth kit
Great deals on youth kit. Haven't really looked at the adult stuff yet.
2024年8月27日
I would not hesitate in buying again…
I would not hesitate in buying again from these guys. Speedy response from an order inquiry so my trust in their customer service was confirmed. I'd recommend these guys
2024年8月20日
自発的なレビュー
Great communication & fast delivery
We ordered our little boys trials helmet. It arrived very fast and we had great communication with Lauren. She’s a credit to the team. She’s been so helpful along with her colleague Sam. I couldn’t thank them enough for making sure Louie’s helmet arrived in time for his trial at the weekend. I will definitely be using this company again in the future.
2024年8月19日
自発的なレビュー
Poor service
Advised by their team and sent wrong product. Refused to refund or replace.
Find your own part codes and order from manufacturer, their team have sub 50 IQs
2024年8月12日
自発的なレビュー
Dirt Store からの回答
Richard,
Thanks for taking the time to leave us a review.
We can see you made contact with us on 24/5 asking for advice on a fender and if it would fit. Our team looked into this with the bike information you provided us, and advised we thought it would due to the bike being listed in the product distcription.
You received it on the 29/5
You then made further contact with us on 22/7 almost 2 months after receiving the item.
Our returns policy is 30 days which is clearly stated on our website. Unfortunately you requested a return 54 days after receiving your order so we were unable to accept it.
Without knowing the history of your bike and if the part you have on their are original, we can only go by the bike model you provide, part descriptions and team knowledge.
Sorry you are disappointed with the service you received. At Dirt Store customer satisfaction is important to us right from ordering through to after sales care.
Regards
Lauren - Dirt Store
Fantastic!
2024年7月23日
自発的なレビュー
Refund required
I made an order and it arrived very quickly. I actually needed to return the order as I had ordered the wrong items. (my fault not Dirt Store)
I returned the items as per the website instructions and I was refunded the same day they received the items back. Very reassuring and would have no doubts about ordering from them again.
2024年7月26日
Competitive and quick
2024年7月25日
The best in the business
The best in the business advice, customer service and overall good genuine people
2024年7月19日
自発的なレビュー
Excellent service
Excellent service, great price point and a pleasure to deal with. My item was out of stock but Dirt Store were absolutely excellent in overnight delivery to me as soon as the order was in the warehouse, brilliant !!
2024年7月17日
自発的なレビュー
Best in the biz
Best in the biz, speedy postage and great prices on the newest products. Will defo use again
2024年6月29日
自発的なレビュー
Top service
They were very thorough in making sure that I got everything I needed and gave an honest and supportive opinion when making those decisions on which products would be best for me and my racing. A great range of stock….defo be recommending them to my mates 👍🏻
2024年5月14日
自発的なレビュー
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