With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Got the mini 3 during their anniversary sale the end of June. My first drone, it's definitely easy to fly. Takes nice pics and transfer to mobile devices is easy once you get the app figured out. Purc... もっと見る
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... もっと見る
The company handled everything very quickly. I received my product within a week. The only disappointment I have is that I thought I was gonna get a discounted price other than that DJI is a great com... もっと見る
企業情報
当該企業による記述
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
連絡先
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, 香港
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
ほぼ満足
322件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Djiusa からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not reflect the level of service we strive to provide. We take every customer concern seriously and are continuously working to strengthen our support processes and responsiveness. Your input helps us identify where we need to improve.
Best regards, DJI USA Team
all in all, not bad
the website is a little touchy. I did see that the piecing from website sit was ever the same. The easy to compare each drone was not there unless you want to click back and forth. all in the dji mine 3 has been nice to and easy to fly, good pictures and video.
2026年6月26日
I think that the tracking wasn't the…
I think that the tracking wasn't the best, but other than that I'm very happy with the product.
2026年6月25日
FedEx delays
It's been about two weeks since I placed my order. I was considering canceling it, but since it had already shipped, I decided to keep it.
Unfortunately, the package was shipped via FedEx, and according to their tracking, it's been sitting at a depot just three miles from my house for the past five days. FedEx keeps sending me updated delivery dates, but they continue to delay or cancel them.
2026年7月6日
Djiusa からの回答
Dear Customer,
Thank you for sharing your experience. We understand how frustrating it is to see your package so close yet undelivered for days. While the delivery process is managed by FedEx once the package leaves our warehouse, we take your feedback seriously and are actively working with our logistics partners to address situations where packages stall within the final delivery stage. Our standard shipping window is 3–5 business days, and we regret that your order has far exceeded this. We appreciate your patience.
Best regards, DJI USA Team
Don't get the Worry Free Delivery!!!
I purchased a charging station for my Avata 360 along with the "Worry Free Delivery". The shipment departed on time, but 7 days later it had not arrived. NO Updates were given after day 2 shipping time for the location of my shipment from SEEL. I contacted the "SEEL" aka Worry free delivery to inquire about the currently location of my shipment and expected delivery date. The automated chat could only provide me with the same tracking information from the shipper that I could see myself on their website. I asked in the chat if they could contact the shipper to get an updated location and expected delivery date. The chat responded that contacting the shipper directly was outside the scope of their service! They only provide the information posted on the shippers website. They refused to contact the shipper on my behalf to make a simple inquiry, and told me I would have to wait 30 days from the date of my inquiry (not the original date of shipment) to request a refund/replacement of my shipment.
I found the phone number of the shipper online and called them directly myself. I spoke to their representative, who informed me that the shipment had sat in California at the shippers location for a week in a trailer, but was "on its way" to Chicago. Within 10 minutes, I had a work ticket created by the shippers representative, and my shipment location and delivery date was confirmed. The shipper apologized for not posting updates on their website, and upgraded my shipment for Urgent delivery (next day before 8 am)at no additional cost to me. I believe they pulled my shipment from the trailer in Walnut California, and air shipped it to my location in Illinois. I received my shipment as promised by the shipper the following morning at 7:45 am.
I would not recommend paying for the "Worry Free Delivery" for anyone purchasing from DJI USA, as they do not provide any services for the fee they charge that you cannot easily provide for yourself with minimal effort. I have asked for a refund for the purchase price of the Worry Free shipment, as I believe they did not perform the service I paid for.
As far as the product itself, it was exactly as described and arrived in perfect condition.
2026年6月26日
Djiusa からの回答
Dear Customer,
Thank you for taking the time to share such a detailed account of your experience. We are glad to hear that the product arrived in perfect condition and met your expectations. However, we sincerely regret that your experience with the Worry Free Delivery service fell short — particularly the lack of proactive tracking support and the inability to contact the carrier on your behalf when your package was delayed. This is not the standard we expect from our partners. Your feedback regarding SEEL's service limitations has been noted and will be shared with the relevant teams as we continue to evaluate and improve the delivery protection options we offer. We appreciate your thoroughness in resolving the matter yourself and are glad the shipper was able to provide a swift resolution once contacted.
Best regards, DJI USA Team
Djiusa
Djiusa, always has what I’m looking for. I needed a mini mic, and charging case, within 8 days I had it. Always a great experience.
2026年6月25日
With all due respect
With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to purchase from a vendor, B&H Photo/Video. Is this an anomaly, or is it an ongoing interruption?
2026年7月5日
自発的なレビュー
Djiusa からの回答
Dear Customer,
Thank you for reaching out and sharing your concern. We understand the frustration when a product you need is unavailable at the time of purchase. Inventory availability can fluctuate, particularly for high-demand accessories like the Mini 5 Pro Intelligent Flight Battery Plus. We are actively working to maintain adequate stock levels and appreciate your patience. Your feedback helps us prioritize restocking efforts.
Best regards, DJI USA Team
I dislike the warranty process
I dislike the warranty process. I tried getting the warranty with the activation, but it wouldn’t allow me to. I tried several times. Now it’s saying I have to submit a video to get the warranty.
2026年6月24日
Djiusa からの回答
Dear Customer,
Thank you for sharing your experience. We are sorry to hear that the warranty activation process did not go smoothly and required additional steps that created frustration. We understand how important a straightforward warranty experience is for our customers. Your feedback regarding the activation process has been noted, and we will share it with the relevant teams. We also offer our own insurance plan at checkout on our website as an alternative coverage option for future reference.
Best regards, DJI USA Team
THIS COMPANY IS VERY BAD
THIS COMPANY IS VERY BAD, BAD WITH CUSTOMER SERVICE, BAD WITH THEIR PRODUCTS, THEY DON'T ANSWER FOR ANYTHING, I DON'T RECOMMEND BUYING THEIR PRODUCTS. THEY ARE NOT OF HIGH QUALITY, AND THE SERVICE IS THE WORST THERE IS IN ALL OF THE UNITED SATES OR AMERICA
2026年6月9日
Djiusa からの回答
Dear Customer,
We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously — whether it concerns product quality or customer service — and we are continuously working to improve across every area of our business. Your input helps us identify where we can do better, and we thank you for taking the time to share it.
Best regards, DJI USA Team
Great products
Great products, competitive pricing, fast free shipping and an easy buying experience!
2026年6月24日
Why are they selling a 3 party cover…
Why are they selling a 3 party cover plan ?instead of the dji refresh care ? And when you buy a dron now they want to sale the actual dji care after you already buy the 3rd party care that's not the official dji and they don't cover fly away neither water damage and you have to spend more money to buy the official care just ripping people off...
2026年7月4日
自発的なレビュー
Djiusa からの回答
Dear Customer,
Thank you for sharing your concerns. We understand the confusion regarding our insurance options. DJI does not currently hold an insurance sales license in North America, so to ensure our customers still have access to protection coverage, we have partnered with a trusted third-party provider to offer this service. The full coverage terms and conditions are available on our website, and our plan covers a broad range of scenarios. We are committed to transparency and will continue reviewing how we present these options at checkout to make the distinction clearer for our customers.
Best regards, DJI USA Team
The ease of ordering
The ease of ordering, quality of units and speedy processing of orders and fast shipping.
2026年6月25日
Good delivery..
2026年6月22日
This is the 4th drone I have ordered…
This is the 4th drone I have ordered from DJI over the years. Always a great experience.
2026年6月25日
I'm really happy with this drone!
2026年6月25日
Djiusa からの回答
Dear Customer,
Thank you for your feedback. According to our shipping records, your order has been delivered. We understand that delivery delays caused frustration in the meantime, and we are actively working with our logistics partners to improve tracking accuracy and transit times. If you have not received the package or have any further concerns, please don't hesitate to reach out.
Best regards, DJI USA Team
Djiusa からの回答
Dear Customer,
Thank you for your feedback. According to our shipping records, your order has been delivered. We understand that delivery delays caused frustration in the meantime, and we are actively working with our logistics partners to improve tracking accuracy and transit times. If you have not received the package or have any further concerns, please don't hesitate to reach out.
Best regards, DJI USA Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。