With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Got the mini 3 during their anniversary sale the end of June. My first drone, it's definitely easy to fly. Takes nice pics and transfer to mobile devices is easy once you get the app figured out. Purc... もっと見る
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... もっと見る
The company handled everything very quickly. I received my product within a week. The only disappointment I have is that I thought I was gonna get a discounted price other than that DJI is a great com... もっと見る
企業情報
当該企業による記述
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
連絡先
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, 香港
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
ほぼ満足
322件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
All DJI apps are put together very well. I have been a DJI customer since 2016
Wall DJI apps put together very well. The only problem I have had i with DJI online support, they need more people helping customers maybe have an algorithm that allows their staff to help more people simultaneously maybe have AI support helping with the basics and the human
I’ve been a DJI customer since 2016 I bought my first drone in 2016. I got the red and blue Air. And in 2018 I got the mavic pro and the zoom. And just recently i bought basically every DJI drone. This winter i am getting the thermal imaging M-4. After I get my FAAs 107 pilots license
2026年6月19日
Very helpful staff
2026年6月26日
自発的なレビュー
Great product, fast shipping and good communication
Great selection, quality product, good communication and fast shipping. Thank you!
2026年6月22日
There is absolutely no way to reach…
There is absolutely no way to reach customer service. Sent 4 what’sapp messages. Called three times. Emailed numerous times. They ignore you. Stay away!!!
2026年6月19日
Djiusa からの回答
Dear Customer,
We are truly sorry to hear about your difficulty reaching us. We want to clarify our support availability so we can better assist you:
WhatsApp & Email: We respond daily between 6:00 PM – 3:00 AM Pacific Time.
Phone: Please call us at +1 833 962 9226, available Monday–Friday, 10:00 AM – 7:00 PM US time.
We apologize if your messages fell outside these windows and went unaddressed. Please don't hesitate to reach out again during our available hours — we are committed to getting back to every customer.
Best regards, DJI USA Team
Delivery info
Delivery info - lie
2-3 bus days - lie
Support - lie
Fedex is sht
Ohhh i forgot, worth experience ever. Never buy again
2026年6月26日
自発的なレビュー
Djiusa からの回答
Dear Customer,
We are sorry to hear that your experience fell so far short of expectations. We understand your frustration regarding the delivery timeline and the difficulty you had reaching our support team. Our standard shipping window is 3–5 business days, and we acknowledge that communication around delivery expectations can be improved. We are also actively working with our logistics partners to address transit issues. Regarding support, we are available by phone at +1 833 962 9226 (Mon–Fri, 10 AM–7 PM US time) and via WhatsApp and email daily from 6 PM–3 AM Pacific Time. We are committed to improving and appreciate your feedback.
Best regards, DJI USA Team
Great services
Great services, fabulous customers service. The shipping is a little slow but overall dji usa is a great store to get what you need from the dji brand.
2026年6月21日
When I ordered I was told my order…
When I ordered I was told my order would be here 3-4 days it’s been almost 10 days and has not even shipped yet!
2026年6月18日
Djiusa からの回答
We are sorry to hear that your order has not yet arrived. We understand how frustrating this must be, and we take delivery issues very seriously. We are actively working with our shipping partners to investigate and improve the reliability of our deliveries. Thank you for your patience.
Best regards, DJI USA Team
Djiusa からの回答
We are sorry to hear that your order has not yet arrived. We understand how frustrating this must be, and we take delivery issues very seriously. We are actively working with our shipping partners to investigate and improve the reliability of our deliveries. Thank you for your patience.
Best regards, DJI USA Team
Delivery was fast but...
Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the price it would be nice to have more printed information on operation in the box, especially as a first-time user of one of these.
2026年6月17日
Very happy!
2026年6月17日
What Drone?
Well you were stupid enough to send a review request well before delivery so.....not great.
My product is late, and appears to have spent the week bouncing around L.A. Total own goal.
Will update when/if product arrives with some weighting towards quality of product. And this may be more of a FedEx issue at the end of the day, but prettg tone deaf to solicit my 5 star review of the product you habe not yet delivered, past the expected delivery date.
2026年6月18日
Djiusa からの回答
Thank you for your honest feedback. You're absolutely right — sending a review request before your product has been delivered was poorly timed, and we sincerely apologize for that. We are reviewing our automated email workflows to ensure this does not happen again. Regarding the delivery delay, we understand your frustration and are actively working with our shipping partners to improve tracking and transit reliability. We hope the product meets your expectations once it arrives.
Best regards, DJI USA Team
Great Service And Prompt Delivery
Everything came in as expected. I have only flown 2 out of the 3 batteries in the kit but the flight went well and while recording 4k for both entire flights I got about 21 minutes of flight which I expected less than the 31 flight time which I am expecting is for a normal non recording flight.
2026年6月17日
I had an issue with my drone and DJI…
I had an issue with my drone and DJI was wonderful to work with to get it resolved.
2026年5月4日
I have always heard about DJI when…
I have always heard about DJI when discussing camera drones. A friend of mine had one and you can easily tell the quality build and detailed user interface was top notch. There may be other drone companies out there, but DJI is the Tesla of drones.
2026年5月14日
I think as members we should have a…
I think as members we should have a certain kind of discount.
2026年6月24日
Djiusa からの回答
Thank you for your suggestion. We are pleased to let you know that our members can already redeem loyalty points for discounts on our website. Simply visit your account's rewards page to check your available points and exchange them for exclusive savings. We truly appreciate your support and are always exploring additional ways to reward our loyal customers.
Best regards, DJI USA Team
DJI truly does care about customer…
DJI truly does care about customer experience and positive outcome. DJI has earned a customer for life given how they handled my issue. Thank you.
2026年6月19日
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