DJI Mini 4K was just purchased. Pros: looks to be well made with lots of nice features. Cons: Controller to phone cable supplied will not work with iPhone 17 Pro in an Otter-Box Defender case. Th... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to... もっと見る
企業が回答しました
Got the mini 3 during their anniversary sale the end of June. My first drone, it's definitely easy to fly. Takes nice pics and transfer to mobile devices is easy once you get the app figured out. Purc... もっと見る
The company handled everything very quickly. I received my product within a week. The only disappointment I have is that I thought I was gonna get a discounted price other than that DJI is a great com... もっと見る
企業情報
当該企業による記述
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
連絡先
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, 香港
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
ほぼ満足
323件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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all is good i love it.
2026年6月23日
Great Service On Time delivery
2026年5月25日
Purchase and Delivery Experience Good, Service Offerings are Non Existent in the USA
The purchase of the drone and delivery services were good experiences with one major failure that causes my rating to be a 1. No information posted or was displayed to me indicating that DJI USA had suspended service work on drone products and the main reason I purchased directly from DJI USA was to be able to purchase the Care service product. Now I have a great drone (Neo 2), but cannot get the service I want from DJI. I am researching 3rd party alternatives. Had I known of the suspension, I would have purchased the drone from a 3rd party.
2026年6月17日
Djiusa からの回答
Dear Customer,
Thank you for your honest feedback. We are glad to hear that your purchase and delivery experience were positive, and we understand your frustration that DJI Care Refresh availability was not clearly communicated at the time of your order. As an authorized DJI retailer, we recognize the importance of transparent product information, and we are actively working to improve how coverage options are presented on our website. We also offer our own insurance plan that can be purchased alongside your order as an alternative. Your feedback helps us do better.
Best regards, DJI USA Team
Bring back DJI Refresh for the USA
Bring back DJI Refresh for the USA. Make sure to retroactively validate coverage for drones purchased while DJI Refresh was unavailable.
2026年5月22日
Djiusa からの回答
Dear Customer,
Thank you for sharing your thoughts on DJI Refresh availability. We understand how important comprehensive coverage is for drone ownership, and we appreciate your feedback regarding retroactive validation. As an authorized DJI retailer, we actively relay customer input to the relevant teams, and your comments have been noted. Thank you for taking the time to reach out.
Best regards, DJI USA Team
I received the product as expected
I received the product as expected, product works fine, great option to buy my first drone.
2026年6月1日
Legit!
Everything, price, shipping, legit!
Will consider djiusa.com for ALL my future DJI needs!
2026年6月9日
The promised delivery deadline was not…
The promised delivery deadline was not met, and as I was temporarily in the USA, I did not receive the product. I have already requested the cancellation of the order and the corresponding refund.
2026年6月16日
Djiusa からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that your order did not arrive within your time in the United States. Our standard delivery window is 3–4 business days, and shipping timelines may extend when weekends fall within the processing window. We understand how arrangements involving travel make delivery timing especially critical, and we regret that this did not work out on this occasion. We are continually working to improve our shipping accuracy and communication to better serve all customers.
Best regards, DJI USA Team
I love my mini 4pro but the air3S is a huge step up!
I’ve wanted an Air3S for months & was so excited to see that I was finally able to order one in the US. I jumped right on it and have been thrilled with its performance! It s a huge step up from my mini4pro which I also love! I’ll continue using both of them often. The power & weight of the air3S will be much better on windy days. This drone is amazing!
2026年6月21日
I purchased a DJI Mini 5 Pro from DJI…
I purchased a DJI Mini 5 Pro from DJI USA on April 30, 2026.
Affter successfully activating and test-flying it, I accidentally triggered the "Flyaway" status. Consequently, the DJI Mini 5 Pro became locked and completely unusable—effectively rendered dead—even though I still physically possess the drone, all accessories, the remote controller, and the original invoice. Neither DJI USA nor DJI Support could offer any assistance to resolve the issue. To this day, the device remains unusable. DJI USA's post-sales support is extremely poor.
2026年6月21日
Djiusa からの回答
Dear Customer,
Thank you for sharing your experience. We are sorry to hear about the difficulty you encountered with the Flyaway status lock and that our support team was unable to resolve the situation to your satisfaction. We understand how frustrating it is to have a fully functional device become unusable due to a system-level issue, and we take such cases very seriously. We are continually working with the relevant teams to improve the support experience for these types of scenarios. Your feedback is valued.
Best regards, DJI USA Team
I had read great reviews about DJI USA…
I had read great reviews about DJI USA on a few forums and they were all true. Shipping was super fast!
I've only done a test flight of my Mavic 4 Pro but it's pretty amazing, especially compared to my original Mavic Pro!
2026年6月16日
Shipping was very fast
Shipping was very fast. Purchasing was simple. Would do business again.
2026年6月7日
Everything was excellent
2026年6月9日
Djiusa からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience with our customer service team did not meet expectations. We take the quality of our support very seriously and are continuously working to improve the service we provide at every touchpoint. Your comments are valued and will be shared with our team.
Best regards, DJI USA Team
The Product arrived but its not working
The Product arrived but its not connecting or holding charge and I need the mic for next week
2026年6月21日
Djiusa からの回答
Dear Customer,
We are sorry to hear that your product arrived with connectivity and charging issues, especially given your upcoming need for the mic. We understand how disappointing this is. Product quality and reliability are priorities we take seriously, and we are continuously working to strengthen our quality control processes. Thank you for bringing this to our attention.
Best regards, DJI USA Team
Delivery was fast and easy to order
Delivery was fast and easy to order. Got the Osmo 8 gimbal on sale with free shipping and really enjoying the use of it. Excellent product and very good quality. I’m having a lot of fun with it and will definitely purchase more products from DJI in the future.
2026年6月21日
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