DJI Mini 4K was just purchased. Pros: looks to be well made with lots of nice features. Cons: Controller to phone cable supplied will not work with iPhone 17 Pro in an Otter-Box Defender case. Th... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to... もっと見る
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Got the mini 3 during their anniversary sale the end of June. My first drone, it's definitely easy to fly. Takes nice pics and transfer to mobile devices is easy once you get the app figured out. Purc... もっと見る
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The company handled everything very quickly. I received my product within a week. The only disappointment I have is that I thought I was gonna get a discounted price other than that DJI is a great com... もっと見る
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企業情報
当該企業による記述
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
連絡先
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, 香港
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
ほぼ満足
324件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Love the experience and quality.
2026年6月21日
The product is phenomenal
The product is phenomenal. This was just a great addition from snaptain. The app is well built and gives background. The shipping was great and they communicated well
2026年6月3日
Excellent return policy
Excellent return policy. Drone arrived as listed in perfect condition.
2026年6月12日
1st drone and I dont regret it!!!!!
But my first drone through DJI, shipped fast and even though the unit was refurbished, it seemed brand new
2026年6月1日
It’s very nice to have a drone that is…
It’s very nice to have a drone that is reliable and responds as it should.
Nice drone, nicely done!
2026年6月19日
A superior product but I won’t purchase…
A superior product but I won’t purchase a guarantee again because I think it’s really unnecessary to have to sign for $125 item when my iPhone which cost $1100 I did not have to sign for. The product was delayed for two days because I was not home with the time and I live in a gated subdivision, which is pretty secure
2026年6月18日
I bought this as a gift for my…
I bought this as a gift for my boyfriend and he loves it. The features are great as well as the camera quality
2026年6月2日
READ THIS IF A FIRST TIME DRONE USER
READ THIS IF A FIRST TIME DRONE USER. I purchased a drone and didn’t even take it out of the packaging before returning it due to issues with the terms of service and the privacy notice you are required to read and acknowledge before flying. Took pictures of the return, received the shipping label, returned it at UPS, followed the tracking number - all of it. YET THE COMPANY WILL NOT REFUND ME. It has been about a month since the return was processed. BE CAREFUL BUYING DRONES FROM THIS COMPANY.
2026年6月21日
自発的なレビュー
Djiusa からの回答
Dear Customer,
Thank you for taking the time to share your experience. We are sorry to hear that your return and refund process has taken longer than expected, particularly given the care you took in following every step. We understand how this can undermine trust, and we take such feedback very seriously. We are actively working to improve our return processing timelines to ensure a more reliable experience for all customers.
Best regards, DJI USA Team
Flying with DJI
Easy to make the order and online support. The products are robust and provide a great experience to fly with the drones.
2026年6月21日
No parts for 3 months.
Drone needed repair one week after arriving. Told it will be 3 months for parts. What ?
2026年6月21日
Djiusa からの回答
Dear Customer,
We are sorry to hear that your drone required repair so soon after arrival, and we understand your frustration with the quoted timeline. As an authorized DJI retailer, we recognize that after-sales service turnaround is an area where the overall experience can be improved, and we are actively communicating feedback to the relevant teams. Thank you for sharing this with us.
Best regards, DJI USA Team
This is a small drone with good quality!
The company delivered the drone within a week, which I consider very fast! The video quality is excellent! The flybys and object tracking are absolutely stunning!
2026年6月20日
El peor servicio que he recibido
El peor servicio que he recibido, no recomiendo el dron, es muy caro oara lo que ofrece y la compañía no es responsable, si quieren una recomendacion les diria alejense de esta marca, responde al comentario pero no al cliente siguen siendo deficiente, lonideal serial que me permitieran devolver el producto y me devuelvan mi dinwro, pero tienen políticas cerradas chinos tenían que ser, el artefacto es invasivo hace que tu teléfono sea más lento ocupa y consume menoria asi cononla bateria, la respuesta es al control es lenta las camaras son mediocre en fin una porquwria por el precio, para un aparato de juguete por este precio hay mejores productos en el mercado
2026年6月20日
Djiusa からの回答
Dear Customer,
We are sorry to hear that our service did not meet your expectations. We take feedback about both product value and customer support very seriously, and we are continuously working to improve across all areas. Your comments help us identify where we can do better.
Best regards, DJI USA Team
I was told the DJI would be delivered…
I was told the DJI would be delivered by June 10th but the drone was not shipped from DJI until June 8th. The drone label did not leave your warehouse in time to meet the delivery date so I was unable to take the drone to Switzerland which is why I purchased the drone to begin with. Thanks for wasting my time
2026年6月8日
Djiusa からの回答
Dear Customer,
We sincerely apologize that your order did not arrive in time for your trip to Switzerland. Our standard delivery window is 3–4 business days, and shipping timelines may extend when weekends fall within the processing window. We understand this was a time-sensitive purchase and deeply regret the impact on your plans. We are reviewing our dispatch processes to ensure more accurate delivery expectations going forward.
Best regards, DJI USA Team
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