DJI Mini 4K was just purchased. Pros: looks to be well made with lots of nice features. Cons: Controller to phone cable supplied will not work with iPhone 17 Pro in an Otter-Box Defender case. Th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
With all due respect. It’s unfortunate you’re out of stock of some products. I was trying to pick up a mini five Pro intelligent flight battery plus. But you were out of stock. Subsequently, I had to... もっと見る
企業が回答しました
Got the mini 3 during their anniversary sale the end of June. My first drone, it's definitely easy to fly. Takes nice pics and transfer to mobile devices is easy once you get the app figured out. Purc... もっと見る
企業が回答しました
The company handled everything very quickly. I received my product within a week. The only disappointment I have is that I thought I was gonna get a discounted price other than that DJI is a great com... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
連絡先
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, 香港
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
ほぼ満足
324件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Falls very short on expectations
The actual drone works very well but I was sent a fully defective battery for my drone and they won’t take responsibility or send me a replacement one. They lied about the drone being under warranty through the official DJI aswell. Save yourself the headache, don’t buy from them.
2026年5月25日
Djiusa からの回答
Dear Customer,
We are sorry to hear about your experience with the battery and warranty process. Product quality and accurate warranty information are matters we take very seriously. We are reviewing our quality assurance and after-sales communication standards to ensure customers receive clear and consistent support. Thank you for your feedback.
Best regards, DJI USA Team
This was a little scary because some…
This was a little scary because some people were saying this was a scam but I think they are confusing djius with djiusa at least I bought a 4k maverick drone and it arrived on time and works good so unless they put Spyware in here then I really like it
2026年5月28日
DJI mini 4
The fast delivery and updates were outstanding the drone combo was more than I expected
2026年6月15日
This is a great drone!
2026年6月15日
Djiusa からの回答
Thank you for your feedback. We understand your frustration with the delivery timeline. Our standard shipping window is 3–4 business days, and orders placed on weekends may experience a slight delay as shipments are processed on the next business day. We appreciate your patience and are always working to improve our delivery experience.
Best regards, DJI USA Team
Super fast shipping
2026年6月14日
Squished Box, Quick Customer Support
Dji action 6 looks way better then gopro hero 13 and i went with DJI as my new upgrade. There was a issue with shipping (for me)and djiusa customer support helped me resolve the issue. Overall the DJIUSA company & products are great. DJIUSA IS THE FUTURE! if youre looking for good dji products. DJIUSA is one of the places to buy from. 9/10⭐️
2026年6月10日
Djiusa からの回答
Dear Customer,
We sincerely apologize for the condition in which your package arrived. We hold ourselves to high standards and take every shipping issue seriously. We are continuously working with our logistics partners to improve packaging and handling. Thank you for your feedback.
Best regards, DJI USA Team
Acabo de escribirle me lo devolvieron…
Acabo de escribirle me lo devolvieron para atrás y nunca me llego.
2026年6月11日
Djiusa からの回答
Dear Customer,
We are sorry to hear about your shipping experience. We take every delivery issue seriously and are actively working to improve our logistics processes. Your feedback helps us identify areas for improvement. Thank you for sharing this with us.
Best regards, DJI USA Team
Handled my request.
2026年6月11日
I looked for the battery life on the…
I looked for the battery life on the site as well as other areas and could not find an up to 18 minute battery time. Support was understating. When I contact the returns, they were the complete opposite. They argued with me and after multiple asks to issue a return. They finally sent the label. I’m now concerned that after flying it one time I may not get a decent refund. Will never purchase a DJI again thanks to the return support.
2026年6月1日
Djiusa からの回答
Dear Customer,
Thank you for sharing your experience. We take your feedback regarding product information transparency and customer service interactions very seriously. We are continuously reviewing our product specifications and communication standards to ensure a better experience for all customers. Your input is valuable and helps us improve.
Best regards, DJI USA Team
Product didn't work, customer service sucks…
Product was defective as it would not charge or power on. While I realize that happens, it seems like someone would have tested that it would at least power on at some point in the manufacturing process. The issue is the difficulty of their customer serv ice team. A phone rep was very agreeable and promised to have the repair and replacement team email an overnight return label that day. The R&R team had different ideas. They initially wanted pictures of the product looks fine), but ultimately sent a label - for UPS ground. So 1 week to receive the product, three days of back and forth with CS, another week for the return due to ground delivery, and who knows when I will receive the replacement that I could really be using now. If I ever need a similar product, it will not be from these bozos.
2026年6月5日
Djiusa からの回答
I'm truly sorry to hear about this. I apologize for the negative experience you've had. Our return process requires ensuring the product is free from any external interference, as this safeguards the rights of other customers. We deeply regret the time this has taken. If you have any further questions, please feel free to contact us via email, and we'll do our best to assist you.
Shipping Insurance is Unnecessary and Unfair
Have to drill down to see what is actually in a Combo package as initial picture presentation does not include everything. What really has me giving the poor rating though is the $20 shipping insurance. Had I known it was coming out FedEx with a required signature, I would not have wasted the $20. Nowhere did it indicate this when purchasing. I think it is a scam to get $20 more out of the customers.
2026年6月9日
Djiusa からの回答
Dear Customer,
Thank you for your feedback. We appreciate your input on our Combo product presentation and shipping insurance disclosure. We strive to provide clear and complete product and shipping information, and we are reviewing how these details are communicated during the checkout process to ensure greater transparency. Our shipping insurance is designed to offer additional peace of mind for our customers. Your comments help us improve.
Best regards, DJI USA Team
The DJI Mini 5 Pro, Excellent performance
The DJI mini 5 pro is an incredible drone with excellent camera quality, smooth flight performance, and reliable obstacle avoidance. Setup was quick, and the controls are intuitive, making it easy to fly whether you're a beginner or experienced pilot.
Battery life is impressive, and the intelligent tracking features help capture amazing aerial footage with minimal effort. Overall, it's a premium drone that delivers exceptional results and is well worth the investment.
2026年6月10日
Djiusa からの回答
Dear Customer,
We are sorry to hear that you have not received your order. While lost shipments are extremely rare, we understand how frustrating this situation must be. We are looking into the matter and working with our logistics partners to investigate. Thank you for your patience.
Best regards, DJI USA Team
Price was better then any other option…
Price was better then any other option online for what I was looking for, Delivery on time, arrived as ordered.
2026年6月9日
Easy website to navigate
Easy website to navigate, DJi products are available. And easy to access/order…the entire process was seamless. Shipping and delivery of DJI products was as promised…Great product and great customer service!!! I definitely recommend this brand and this vendor!!
2026年6月10日
Worst experience ever
Worst experience ever! Purchase never arrived. Got stuck in label created and never moved from there! It’s been a week and I’m still struggling trying to get my refund. Will
Never buy anything with you again and the customer service WhatsApp answer every 13 hours at night!
2026年6月7日
Djiusa からの回答
Dear Customer,
We sincerely apologize for the experience you have described. We understand how frustrating it is to deal with a stalled shipment and a delayed refund. We are actively working to improve our logistics tracking and customer service response times. Your feedback is important to us, and we are committed to doing better.
Best regards, DJI USA Team
I actually called DJI customer service…
I actually called DJI customer service and was told that DJI doesn’t ship to Alaska but I was able to order it on line, thank you.
2026年6月6日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。